Europcar International — misleading and overcharged services
My name is Janna Semenikhina.
I've rented a car for 40 days (19/06/2019 - 1/08/2019) and paid for automatic Golf or similar 7 months prior. On my arrival to the Europcar at Flumicino airport, an Opel was given to me. It was dirty and quite big that is why I asked a smaller car, because I was informed by my friends before that in Rome a lot of narrow streets and better to use a small car. However, my request was rejected with an argument that the company has only large size automatic cars; all small cars are manual. That was only my request for upgrade. But, when I returned that car, I received an invoice with payment for upgrade 351.06 Euro. (?) The car was returned in the same condition and with full tank of diesel, but according to invoice they charged 100.60 Euro for fuel tank refill. (?) Besides, I noticed that Europcar debited from my bank account twice on 30 July 2019 150.06Euro and 507.30Euro. And, on 23 July 2019 150.06 Euro. (without any invoices). I returned the car on 27 July 2019, 4 days earlier without any demands for refund. However, I sent my concerns about an authorised debits from my credit card, for which company promised to investigate. That investigation took 2 months and after multiple of my emails the company accept the double charge of 150.06 Euro which was refunded to my bank account. But what about fuel charge and other? Now I dare to blame the Europcar at Flumicino airport Italy as absolutely dishonest and incompetent at their accountings. (Or, probably they are competent at profits to company by using any tricks!). it was my very first visit to Italy and the Europcar renting services left the negative impression at the end of my holiday.