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Etsy Customer Service Phone, Email, Contacts

Etsy
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4.5 4164 Reviews

How responsive is Etsy's customer service?

14 Resolved
512 Unresolved
Very poor 🤒
We don't know much about how Etsy handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Etsy and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Etsy reviews and complaints 563

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Newest Etsy reviews and complaints

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6:38 pm EST
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Etsy Not accepting a payment for a VeggieTales Journal.

I logged into Etsy for the 1st time. 1st thing I wanted was a VeggieTales video journal for church and whatever ministry that is going on. Now I putted everything that said on my card and when I clicked accept, it didn't go through. It said ca4d error amd nothing was wrong. Now I've been frustrated with poor customer service time to time. If treating 1st time shoppers, always tewat them with respect and not get disrespectful with poor customer service. I'm gonna try again and get what I want. If not, I'll never come shop on Etsy again ever.

Desired outcome: I'd like an apology for that error.

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7:44 am EST
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Etsy Payment not received

I have an etsy account under my name william chick it was suspended back in june 2022 and etsy have still not received my frozen funds of 162.25p to me as promised they are refusing amd ignoring to release my money to me which is rightfully mine and should now be released as in there house rules please can you help me with getting my money from them my shop name is ChicksChickens and my email address is [protected]@Gmx.Co.Uk

Yours Sincerely

William Chick

Desired outcome: That i receive all my money that this company owes me

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5:52 pm EST
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Etsy Starbucks Christmas 2022 Gold Bling Venti Studded Tumber 24oz

Purchased on 12/8/2022 and the account states it was delivered on 12/24/2022.

I never received any package.

Item ID- [protected]

Seller: Jingyuanmaoyi

Order number [protected]

Buyer: Marilyn Johnson 200 Sunset Ct. Valencia, PA 16059

Have tried to contact seller but when I try to do so, it states I have to set up an account. Once I set up an account it states it cannot find seller.

How do I resolve this?

Desired outcome: Either receive product or a total refund

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1:43 pm EST

Etsy Putin action figures

I have been a customer of Etsy's for a number of years, both shopping and sending gift certificates to friends and family. I have admired your business model and thought that many of your craft offerings were superb. However, recently, I was referred to a section on Etsy's website purporting to be "Putin Action Figures". I was stunned by what I saw there. All of the figures were unnecessarily derogatory and some were very obscene. I felt that none of therm should be offered by a company of your stature. Therefore, I have decided to close my account and to refrain from recommending your company to any of my friends and relations.

Regretfully, Suellen Beverly

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10:51 am EST

Etsy A bathroom wall mounted organizer with toothpaste dispenser

I ordered this item on December 9th from MyLazyNeeds. I have a confirmation email with a number [protected]. I never received a message that the order was shipped and have not received it. They do have my money. I ordered as a guest and paid with my credit card. I tried to cancel the order the same day because someone else bought my granddaughter the same item. I tried to contact them thru the confirmation email but they wouldn't respond. Please help! I am not happy.

Desired outcome: I want my money back please.

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11:04 pm EST

Etsy Customer services in always out to lunch

I wanted to purchase a hiking Walking stick. I looked at a lot of vendors on the Esty site and finally picked out what I wanted. I communicated with the seller as to length and color. The seller responded nicely, and we had a dialogue about what I was looking for so I made the purchase, but Esty error message there was a "suspension on my account" and would not let the purchase go through. I tried communicating with them and it was a horrible event. I'm thinking they're like Twitter before Elon. They picked up paychecks and didn't show up for work. It was a big disappointment that I couldn't purchase for myself, and to help a vendor, I kept trying to work with customer service. Why was there the suspension? I sent them the error message and anything else they requested. I got nowhere then security came on the email and said they needed further information. I said no I am tired of this. I've sent everything, then security came back and said well it's probably my credit card first of all it isn't my credit card and secondly if it was, it wouldn't say my account is suspended. It would be a message that the card was declined. The idiot that I was communicating with was just not bright, I don't think he had any IT experience or security or anything else so I never went back. I will never purchase anything on that site and I think Pinterest is also part of Etsy so I don't do business with any of them and it's too bad because it's a great platform for artist and entrepreneurs that create really cool different and unique stuff. I emailed the vendor of the hiking sticks and told him what had happened but he did not respond to that and I'm sure I understand because he hast to try and make a living using Etsy and did not want to make comments. That was cool I just wanted him and her to know why I didn't make a purchase.I have never purchased anything on Etsy. I've never had any business with them so it's not like my account is suspended because I did something wrong. It's an error/mistake. I suggested my account is mixed with another. I've gotten their emails forever but didn't get on the site until recently. I needed a cane or stick.

Desired outcome: I'd like someone smart enough to tell me why my account is suspended. Fix it. I'd like to buy the hiking stick from Mike.

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6:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Vi peels and perfect derma peels prescription only being sold on etsy

We have repeatedly reported a seller on Etsy who is selling prescription chemical peels which require a medical license to purchase and administer. Etsy has not taken action and has not responded to repeated emails and reports on this serious violation.

Because of the lack of action, it is beginning to appear as though Etsy has nobody monitoring reports of violations or that the seller store and listings remain up because Etsy is profiting on the sellers' sales. While we hope neither is true, the lack of action is a poor reflection of Etsy policies and customer support. This is the seller's 5th store on Etsy and there appears to be something missing in regard to the same offending seller being able to continuously open stores on Etsy. Screening out violators would be of utmost importance but seems to be lacking.

LittleSkinShopl - Etsy

LittleSkinShopl - Etsy

The Perfect Derma Peel Expires 10/2024 Fast Same Day Shipping - Etsy

The Perfect Derma Peel Expires 10/2024 Fast Same Day - Etsy

Vi PEEL Purify Precision Plus Full Kit. Expires November - Etsy

Chemical Vi PEEL Original Full Kit. Expires November 2023 - Etsy

The Perfect Derma Peel Expires 10/2024 Fast Same Day Shipping - Etsy

The Perfect Derma Peel Plus Plus Booster Exp 10/2024 Fast - Etsy

The Perfect Derma Peel Expires 10/2024 Fast Same Day Shipping - Etsy

VI PEEL Precision Plus. NEW Expires 10/2023 Fast Same Day - Etsy

The Perfect Derma Peel Plus Plus Booster Exp 10/2024 Fast - Etsy

Vi Body PEEL LARGE 8ML Full Kit. Expires November 2023 FAST - Etsy

VI Body PEEL 4ML Full Kit. Expires November 2023 FAST Same - Etsy

VI PEEL Advanced Full Kit. Expires November 2023 FAST Same - Etsy

Vi Body PEEL LARGE 8ML Full Kit. Expires November 2023 FAST - Etsy

VI PEEL Advanced Full-kit Expires December/2023 Fast Same Day - Etsy

Vi Body PEEL LARGE 8ML Full Kit. Expires November 2023 FAST - Etsy

Chemical Vi PEEL Original Full Kit. Expires November 2023 - Etsy

Vi PEEL Purify Precision Plus Full Kit. Expires November - Etsy

VI PEEL Precision Plus. NEW Expires 10/2023 Fast Same Day - Etsy

The Perfect Derma Peel Expires 10/2024 Fast Same Day - Etsy

Desired outcome: Etsy needs to take this violating store down with the listings and prevent the seller from opening more stores on Etsy.

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9:01 am EST
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Etsy Regalos UK

I ordered a mirror at the begginning of Nov.'22. Arrived damaged. Regalos agreed to replace. - no replacement arrived. Told me not to return damaged goods. Agreed to a refund. - none forthcoming. Today Jan 7th, they are asking for a photo of the damage. I have already disposed of the goods - what happens now. Extremely disappointed it was to be a gift at Christmas.

Desired outcome: Refund please

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11:17 am EST

Etsy Website/company

ordered cd's from esty website, email said to be shipped by 12-19-22. they charged my Visa 85.39 and i never received product. i called [protected] machine said no longer a working number go to website esty.com/help/contact, i did & big warning came on screen this site contains virus. i also called their customer service # [protected] a man's voice mail answered and i left a message yet no return call. i do have confirmation and transaction ID. i don't know what else to do. but they have my money and i have no product or no way to get in touch with them. please help

Desired outcome: refund

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3:19 pm EST

Etsy Seller return policy not honored by etsy

I had an Etsy shop. I had a no return policy, but would consider a dialog if I had made a mistake, sent the wrong item in error, or if the customer had a similar issue. I sold vintage items. Each listing explained that old items are not new items. Certain wear and tear was pointed out in each listing as appropriate. I sold an antique Qing Dynasty robe that was over 100 years old. The buyer loved it as we communicated before the sale. I sold the garment, packed it, insured it and shipped it. It arrived right on time. I did not hear from the customer for three weeks. The buyer never contacted me, he went to Etsy and filed a "Customer Protection Program" complaint. His complaint was that it was not what he expected and the lining was a little faded. I told him I do not accept returns, and the garment had no issues other than what I explained in the listing as well as photos. He followed up with Etsy and said there was a tear in the back. An outright lie. After a few weeks since I had no further communication with the seller, Etsy said that I was required to send a refund and pay for return shipping. I refused. Etsy closed my shop. Etsy closed my shop while I was out of state due to a mandatory hurricane evacuation mandate. When I returned home, I had to liquidate my stock and send everything to auction. In the process I injured my leg and ended up in the hospital.

Desired outcome: I do not want to do business with Etsy. Etsy is still trying to charge my account over $1,000. I want them to leave me alone. Honor my no return policy and close my shop forever.

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10:57 am EST
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Etsy Etsy has no record of my purchase

I have tried to return a product purchased on DreamNile. They require proof of purchase. I have provided the email confirming purchase and photo of my credit card bill on transaction date Oct 23, 2022 posting date Oct 24, 2022 (Etsy.com. -DreamNileBrooklynNY). Etsy shows NO RECORD of my purchase and DreamNile will not accept the return. The extreme rudeness of DreamNile’s email correspondence and Etsy’s failure to document my purchase ( evidenced by my credit card transactions) has so frustrated and offended, that I will not purchase from Etsy again. It is my right to return and be refunded for the purchase. It is Etsy’s responsibility to have a record of my purchase.

Desired outcome: To be able to return and be refunded for the item. To receive an apology from the company. For Etsy to review DreamNile’s legitimacy. For Etsy to apologize.

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11:25 pm EST
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Etsy Seller hacked, order cancelled but no refund

Was messaged by The Wicked Sign Co, explaining that her account had been compromised and that I needed to contact you for a refund on order #[protected].

Even when I log in off my [protected]@etsy.com email it still does not show up in my order history.

Below are a cut and paste of all the correspondence I received

AU$203.83

Purchased from TheWickedSignCo on 25 Oct, 2022

Follow this shop for updates and special offers

This purchase was cancelled on 25 October, 2022.

New Creator Downtown Diner Building Blocks Set

New Creator Downtown Diner Building Blocks Set

Cancelled

GST included (where applicable)

* Additional duties and tax

TheWickedSignCo will start working on this right away. Your order number is [protected]. We'll email you as soon as it dispatches.

Order details

Dispatches from

Orlando, FL, United States

Dispatching in 3-5 business days to

Michele Callaway

10 Kenthurst Ct

LILYDALE VIC 3140

Australia

Estimated delivery

Nov 8-24 More info

Paid with

MasterCard ending in 7152

New Creator Downtown Diner Building Blocks Set

Transaction ID: [protected]

Quantity: 1

Price: AU$185.30

Order total

Item total AU$185.30

Delivery AU$0.00

GST AU$18.53

Total (1 item) AU$203.83

Connect this order to your account by signing in.

Sign in

Heather

Owner of TheWickedSignCo

Orlando, FL, United States

Additional information from TheWickedSignCo

Delivery

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.

Returns and exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Dispatch returns back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you were not involved in this transaction, please contact Etsy via our Contact page.

You are receiving this email because you made a purchase from Etsy.com using this email address.

If you live in North America or South America, this email is sent by Etsy, Inc., 117 Adams Street, Brooklyn, NY 11201, USA; if you live elsewhere, this email is sent by Etsy Ireland UC, a subsidiary of Etsy, Inc., 66/67 Great Strand Street, Dublin 1, D01 RW84, Ireland having company registration number 495696 and VAT registration number IE9777587C.

Report a problem with this order

Copyright © 2022 Etsy, Inc, an affiliate of Etsy Ireland UC. All rights reserved.

Table containing details about transaction date and amount

Merchant Etsy

Description ETSY.COM - THEWICKEDSI ETSY.COM IRL

Account Altitude Platinum Mastercard xxxx xxxx xx24 7152

Date 26 Oct 2022

Processed 27 Oct 2022

Amount -$209.94

Websiteopens in new window

Details This section displays transaction information including to/from, payment method and reference details other than the transaction narrative.

Table containing transaction details

Transaction ID 7c573b84-0b56-ed11-b836-00505698d631

So even though it says the transaction was confirmed and cancelled on the same day, I was still charged for the transaction and not refunded.

Please let me know how to proceed from here.

Michele Callaway

Desired outcome: Full Refund

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6:34 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Etsy Can not log in to my account

Can not log in to my etsy shop for 2 day now. Tried all I can and been told I need to log in before they will help, even though that is the problem. It appears there no phone contact until you sign in. A friend email Etsy on her account and they sent a link for me, to use the link they told me log in before they could help. Again problem is can not log in. They have also been asked to phone me on my number held on my details. Still nothing. Tried to change password just in case but could not as it appears my email address is not valid. This has been ongoing 19/12/22 and it seems I can not get help on this

John Hamling

email [protected]@yahoo.co.uk

Shop stampsandall

Desired outcome: Need to get back on my shop.

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Update by John Hamling
Dec 21, 2022 10:35 am EST

All solved now, Thank you

Update by John Hamling
Dec 21, 2022 10:07 am EST

sorry etsy say resolved ,I have not heard from them so problem still the same.

Resolved

Will not allow me to log in or do anything with them. |Every time I try to make contact they say I must log in first, which I can not do as it is the problem I need to solve.
This is in addition to my previous mail to you.

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Bruce Lighthall
, US
Feb 16, 2023 11:52 am EST

i can log in, but, cannot change any banking information on shop. unable to locate on website edit function for shop when changes need to be made.

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3:31 pm EST

Etsy That etsy be shut down

i opened etsy shop months ago they state that they hold a reserve on a portion of the sale i have been out alot of money on material supplies and shipping etsy has never gave me a penny of my money that i have in my account and it has been months countless emails they are doing this to alot of people people are making things useing there time and hard and cost of shipping and they are not giving no one any money they need stopped etsy needs shut down

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L j w s r
Charlotte, US
Jan 31, 2023 6:02 pm EST

Same problem. Every sale i have made on Etsy is from my existing customer base. My customers have received their items and each and every one has left a 5 star review. Their claimed policy makes no sense and reflects unfair business practices.

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11:53 am EST
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Etsy TingliLife Supplies Separated Toe Socks

I purchased on 12/10/22 6 pairs of TingiLife Supplies Separated Toe Socks. ([protected]) Transaction #[protected] Color A, Quantity 4 @ $7.71, also Transaction # [protected] Color H quantity 2 @ $7.71 Total $39.60 using my Discover Card.

I see they shipped it on 12/16/22, however will not received my product until !/20/23. If I knew it would take almost a month & half to get my purchase, I would not have purchased them. You got your money immediately, but I have to wait through this long, if I do not get faster service I will contact my Discover to file a dispute.

Are they coming by boat, then railway? This is ridiculous time-frame. Etsy, if this the way you do business, I will never make another purchase. Never have I had to wait a month & a half for a purchase even coming from China!

Desired outcome: Want my purchase a lot sooner than 1/20/23, if you can't do that I want a refund!

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8:33 am EST

Etsy Charged 3 Times, no refund yet!

Für eine Bestellung wurde mir ingst 3 mal der Betrag vom Konto abgezogen (immerhin 3x370€!). Kontakt zu eBay rein über Chat möglich. Beim ersten Kontakt gleich am nächsten Tag wurde mir rückgeneldet es handelt sich um einen Systemfehler und ich kriege 2 Zahlungen retour. Bis dato nichts bei neuerlichen Chat wurde mein Anliegen nun gar nicht mehr bearbeitet und es heißt plötzlich, dass es keine Abbuchungen gegeben hätte (obwohl klar ersichtlich ich von meiner Bank die Überweisungsbestätigungen habe). Mein Anliegen wird nicht weiterbehandelt und an ein anderes Team weitergeleitet, welches sich bei mir irgendwann per Mail melden wird. Wann das sein wird kann mir nicht gesagt werden. Unglaublich ich warte immer noch auf über 700euro, die mir falsch in Rechnung gestellt wurden und bekomme keinen Kontakt zu jemanden, der sich mit der Sache auskennt! Zu allem Überfluss ist meine Bestellung jetzt auch zwar laut easy zugestellt aber nicht an mich und niemand weiß wo sie ist!

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7:29 pm EST

Etsy After all, who is more thief? Who steals or who helps to steal??

I tried to contact etsy support but without any result!

As popular wisdom says thief helps thief.

The etsy platform is full of dishonest people who take advantage of those who with their work are selling and paying unclear etsy commissions, and then these dishonest people have full protection and help from etsy.

Sellers are rated for each transaction but customers are not and in this way buyers can continue to steal sellers' work and money with the help of etsy.

To do so, the customer only needs to place an order with a supplier and as soon as the order leaves and without having yet arrived at the destination, the customer just has to make any complaint and ask for the total reimbursement and etsy without consulting the seller makes the full refund to the customer and this way the customer is the one and when he receives the goods he also has the goods completely free, the seller is the one who is left without goods and without his money.

That's what happened to me with the order [protected] to beatriz asencio marchante from spain ([protected]@hotmail.com)

After all, who is more thief? Who steals or who helps to steal?

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12:50 pm EST

Etsy Wooden Arms CNC Router Plans Ping Pong Ball Guns

I bought CNC Router Plans for a Ping Pong Ball Gun from Andriy Goroshko. (Wooden Arm) He was very helpful, supplying different plans for different plywood thickness.

I retained a professional cabinet maker whose has a large shop w/ two different CNC router machines.

The shop phoned and told me that it is impossible to cut these using either CNC Routers, the pieces are too small. I contacted Andriy Goroshko asking for suggestions to improved the performance, such as router speed and type of bit.

He refused to provide any support. I was shocked on his stance. In further discussion with the CNC Router Technician he recommended using an industrial laser to cut the pieces, saying personally he doesn't think the parts cut be cut with any commercial router.

Interesting, I can not leave a review on the product.

I suggest this is knowingly a fraud on behalf of the seller. selling neat plans that can not be used.

Sincerely,

David Ewen

Fort St. John, BC

Cell: [protected]

Desired outcome: Two issues:1) One why a review cannot be posted, even though I was signed in. 2) Why is someone allowed to sell plans that can not be used as described by the seller

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12:28 am EST
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Etsy Kokosuky - fingerless gloves, beanie, leg warmers

I ordered from this company, no products have arrived, but money taken out of account (kokosukyABH67190). Now the company DOES NOT seem to exist, I have used all the contacts available on the invoice ... but no answer.

Order No. kokosukyABH67190

Placed on Nov 22,2022

Order Summary

Discount Code NEW10

Product Amount 37.06 USD

Discount Code Value -3.71 USD

Shipping Cost 6.99 USD

Tax 0.00 USD

Total Amount 40.34 USD

Desired outcome: Either my products or a refund - and a public warning about buying from that company

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10:43 pm EST

Etsy Closed my shop, can’t contact them, not been paid.

I create 10 Christmas Mouse paintings during early fall to sell as originals to my customer base.

I decided to create Christmas tree ornaments through Printify using my photography of the Christmas mice. These ornaments are from my art and designed by me. But they are printed as sold, and shipped by Printify

I reopened a closed shop on November 23, 2022 and listed 12 Christmas mouse ornaments on it that I designed, using my copyrighted images of the Christmas Mouse collection of paintings over the past three years. These ornaments would be printed as ordered on a sturdy aluminum base.

On Sunday, November 27, my shop was closed by Etsy. I was able to make email contact and Etsy responded that there was a suspicious login detected and they closed the shop to protect me.’

They sent a document which had questions only I would know the answer to. I answered the questions that day.

Today is December 7, 2922 and I haven’t heard anything from Etsy, nor can I reach them.

I can’t sign into my account. And because I can’t sign in, I can’t make any further attempts at email contact.

I won’t be paid for the sales I made before the shut down because they broke the link to Printify. Which means, Etsy won’t get shipping information, which means, I don’t get paid because they don’t know all orders have been fulfilled.

I want to sue them for damage to my good will as an artist with a collector base and lost income due to their horrible business practice of shutting down stores without timely recourse.

When they shut down a store, you can’t login, which means you can’t mark items as shipped. You can’t call them on the phone. You can’t do anything unless you can login.

By shutting down my shop, they have injured my collector’s confidence in my product.

Desired outcome: Have service reps on staff for shop owners to talk to that can and will resolve problems in real time. In my case, a suspicious login could have been resolved with a phone call to me

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Etsy In-depth Review

Website Design and User Experience: The design of Etsy's website is visually appealing and user-friendly. The layout is clean and intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, allowing users to filter and sort results to quickly find the desired products. Overall, the website design and user experience are top-notch.

Product Variety and Quality: Etsy offers an extensive range of products, catering to diverse interests and preferences. Whether you're looking for handmade crafts, vintage items, or unique gifts, Etsy has it all. The quality of the products is generally high, with many sellers showcasing their craftsmanship and attention to detail. It's a treasure trove for those seeking one-of-a-kind items.

Seller Reputation and Trustworthiness: Etsy has a robust system in place to ensure seller reputation and trustworthiness. Each seller has a profile that displays customer reviews and ratings, providing valuable insights into their reliability and product quality. Additionally, Etsy has a buyer protection program that safeguards against fraudulent sellers, giving users peace of mind when making purchases.

Pricing and Value for Money: The pricing on Etsy varies depending on the seller and product. While some items may be priced higher due to their uniqueness or craftsmanship, there are also plenty of affordable options available. Overall, the value for money on Etsy is excellent, considering the quality and uniqueness of the products offered.

Customer Service and Support: Etsy's customer service and support are commendable. They have a responsive and helpful customer support team that promptly addresses any queries or issues. Additionally, the seller community on Etsy is known for its friendly and helpful nature, often going above and beyond to ensure customer satisfaction.

Shipping and Delivery: Shipping and delivery on Etsy can vary depending on the seller and location. However, most sellers provide accurate shipping estimates and offer various shipping options to choose from. It's advisable to check the individual seller's shipping policies before making a purchase to ensure a smooth and timely delivery experience.

Return and Refund Policy: Etsy has a fair and transparent return and refund policy. If a buyer is unsatisfied with their purchase, they can contact the seller directly to discuss a resolution. If an agreement cannot be reached, Etsy's customer support can step in to mediate. In cases of non-delivery or misrepresented items, Etsy provides buyer protection and facilitates refunds or returns.

Community and Social Engagement: Etsy has a vibrant and engaged community of sellers and buyers. The platform encourages social engagement through features like forums, teams, and the ability to follow favorite sellers. This sense of community fosters connections, allows for collaboration, and provides a supportive environment for both sellers and buyers.

Security and Privacy Measures: Etsy takes security and privacy seriously. The website uses secure encryption protocols to protect user data and transactions. Personal information is handled with care and is not shared with third parties without consent. Additionally, Etsy provides options for users to manage their privacy settings and control the visibility of their personal information.

Overall User Satisfaction and Recommendation: Overall, Etsy is highly regarded by its users. The platform offers a unique and enjoyable shopping experience, with a vast selection of quality products. The community aspect adds to the overall satisfaction, as users can connect with like-minded individuals. Whether you're a buyer or a seller, Etsy is a fantastic platform that comes highly recommended.

How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

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Is ComplaintsBoard.com associated with Etsy?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Etsy Customer Service. Initial Etsy complaints should be directed to their team directly. You can find contact details for Etsy above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Etsy. Discuss the issues you have had with Etsy and work with their customer service team to find a resolution.