Zando
reviews and complaints

I have purchased 3 pairs of shoes in the same order all size UK6. 2 of the pairs were too big and were sent back. In a couple of days I’ve received a call from Zando saying my refund is denied due to one shoe (takkies) being dirty inside. I’ve tried the shoes with the white socks on so it’s definitely not my fault but they didn’t take any arguments and said the shoes will be returned to me. They’ve returned the shoes and honestly the “dirt” mark they are talking about is absolute nonsense you can not see it unless you have super vision. I would’ve not notice it myself if they didn’t say it is there, so I highly doubt I could put a dirt on wearing washed white socks and it’s a good enough excuse to not give a refund as the mark they are talking about is barely even there. This being said I will NEVER buy anything from them again as they blame nonsense on loyal customers.

Your customer service line has been busy the whole morning

I ordered a dress from Zando which was delivered to me on the 9th of February 2022. When I opened the package, I noticed that there was a smell of body odour on the dress. I was not impressed that Zando would send me a dress in such a condition, but I reluctantly tried it on thinking that I would simply wash the dress if it fitted well as I always do so anyway before wearing something new. The dress was out of it's packaging for at most 5 minutes and once I discovered that it didn't fit well, I neatly returned it to the same packaging it arrived in. I requested a return on the dress stating that it didn't fit as the reason for my return and the package was collected on 11 February. Yesterday, the 16th February, I received an SMS and email that I would not be refunded for the item because it didn't pass quality control. After querying this they said that I returned the dress with that smell. I explained to them that the smell was already there when I received it, but they still refuse to refund me. Surely it is also important for them to check the items before sending it out to the customer. I should not have received the dress in that state in the first place! Now I am being blamed for it.

They don't even deserve a star, none at all. I bought a pair of sneakers and they delivered the wrong order, wrapped nicely, something that is not even on their website for that matter and all they could tell me is that they are sorry and about their policies. I spoke to two agents and both were contradicting each other.

A whole day, they call me to tell me the same thing, we are sorry and telling me they going to compensate me with R150 voucher will be put into my account with my refund and they next tell me no that can not happen, it will be put against my Zando account. basically, I am forced to buy with them again. bloody scammers!

So I bought from Zando from last year and every time they collect they don't refund me. This is fraud. I have more than 5 refund owed to me. I am so disappointed. Iv sent emails and I think its time I escalate it to my attorneys.

I bought a dress & Shoes from abroad then on the 19 July 2021 I received a call from consultant telling me I must cancel one thing from my order because I'm not allowed to place an order above R500 then I cancelled a dress, but since that Monday I have not yet received my refund

Ref no : #[protected]
Please kindly refund my money

I ordered(order no:[protected]) two pairs of shoes on the 21 June 2021 and on the 23 June 2021 I received an e-mail notifying me that the items I have ordered have been cancelled and refund has been processed. I am still not clear as to why those items were cancelled as the e-mail was also not clear. I waited for 10 days for my money to be refunded as per e-mail I received. However 10days past but i could not get my money, until on the 10th 0f July I decided to enquire about my refund. Three days later I received an email after I have missed their call that I should check my account its in credit and it was done in June already. I then sent another enquiry because I was not sure who said I want my Zando account to be credited. Then today 15/07/21 I received an e-mail notifying me that my refund was processed as a voucher. And they apologize for the inconvenience caused. First of all i would like to know who authorised for my refund to be processed as a voucher? I don't remember getting a call from Zando asking me how would I like my refund to be done.
I was buying shoes which myself and my daughter had to wear on the 27th of June but my order was cancelled. Therefore I had to come up with plan B quickly and I bought shoes on credit, hoping to pay them off with my refund. Now how do I pay my other debt if zando gives a voucher? I am not interested in buying anything at Zando now and all I want is my money to be refunded in cash or be paid back into my account. I cannot be forced to buy at Zando, when I was willing to buy my order was cancelled for no specific reason. I believe it is my right as a customer to be refunded as I am not in possession of Zando goods. And I believe I am also protected my Consumer Protection Act. Can this matter be resolved amicably and just refund me as a customer please.
Regards Gladys- [protected]
Please Refer to this email from EBRAHIM
Hi Gladys,

Thank you for choosing Zando.co.za !

I'm sorry as I've just checked and the refund was processed as a voucher.

Voucher details
Voucher Code - REFe398cb09cf8a
Amount - R468.00
Expires - 2024-06-22

Please accept our apologies for any inconvenience this may have caused. We're continuing to work hard to maintain your trust and confidence.

We appreciate your understanding and thank you for being a Zando.co.za customer.

Kind Regards
Ebrahim

In November 2020 I ordered some clothing items at zando

ORDER NO:[protected]

I paid R3117.00 .

I'm only in possession of royal T High Skinny jeans light blue trouser which was R699.

my issues are as follows:

1 The other delivered items were returned in accordance with the suppliers terms and condition, however I have not received any refund which on my account reflect that a refund was completed on the 4th of December 2020

2 THE BALLERINA BLING TUTU valued at R340.00 AND LEATHER BOW SET PIECE valued at R180, were never delivered instead, retrieving ref were provided upon delivery : SKU
AN130SL1HP3WCNAFAMZ-293623 and SKU
AN130MW16XP50NAFAMZ-677433.

Some items were just cancelled and when I check the status on my account, a refund was completed on the 4th of December 2020

All in all an amount of R 2418.00 IS DUE TO ME.

I have emailed zando several times pleading to them to attend to this matter.

Nurahn, their loyal consumer service consulted, only responded to me one, advising that the matter will be attendant to.

their phone line is not working .its just a recording directing us to forward our complaint via email

Brough a Daniel Wellington watch online via Zando. Mark off 50% at this time. Order was placed and Payment was made immediately and successfully, see proof of payment attached. But Zando canceled my order stating that payment was unsuccessful.

Good day

I requested, a refund on a product. Refund was done. Refund was processed as a voucher, I have sent an email requesting a cash refund but no feedback had been given.

Their terms and conditions, clearly states its the customers option for credit and cash

Zando: Order [protected]

Please assist as I want a cash refund into my bank account

Regards

Good day,

We have purchased clothing from Zando somewhere in June 2020. One of the items did not fit properly and we lodged a return. The return was collected a week or so after it was logged. We then heard nothing for a while and followed up, we were informed that the courier could not get hold of us to collect. Bit the collection was already made. We informed Zando about this and they confirm they received it. We are however still waiting for the refund to be made. We have sent several requests and just don't receive any feedback. This is my last request, here after the matter will be sent to the ombudsman and I will name and shame Zando on every social media platform I possibly can!

Ref no [protected]. Early July 2020 I ordered and paid forcthhree mens tracksuits. The money went off my account. Only one tracksuit was delivered. The rest of the order was cancelled for some reason. After many emails to customer services, customer transactions and customer complaints I was advised by email on 3rd August that I would be refunded for the two items cancelled. I advised that the one item received we would keep. Simple enough right? Wrong.
1/ There is a driver from Jumia always harassing my family to collect the one item received and paid for.
2/ No refund has been received for the other two items paid for NOT received, despite bring told it would take between 7-10 days, we are now on day 16.

I ordered items in March 2020. A wrong order was delivered end of May. I requested a refund. The wrong items were collected. I followed up several times by email and I still haven't received my refund. I am unable to reach them by phone as their call centre's are closed due to covid-19

Order #400217252

Order No: [protected]

I received a notification stating that my puchase has been cancelled due to incorrect card no provided. I cannot understand this as my transaction has been approved and paid by bank. The EFT reflects on my banking account.
Kindly reverse the debit order. I am cancelling the order.

Regards
Michelle Cornelissen
[protected]
[protected]@gmail.com

I'm very frustrated by the BAD SERVICE I have received from ZANDO.

I placed an order (No: [protected]) on the 22nd of January 2020 and it was NEVER delivered. I called mid-February and was told the driver couldn't find me YET I was home the whole week because I was booked off sick.
The agent confirmed my details and promised my order will be delivered and STILL it wasn't. On the 24th of February 2020 I got an email to say my order has been delivered and STILL it wasn't I called and spoke to GCOBANI who advised that the order was back at the warehouse and finance department will process a refund….

Today AGAIN on the 02nd of MARCH 2020 I called and spoke to MISHKAH FREDERICKS who said she has requested the warehouse to update the status of my order so that my refund can be processed WHICH STILL HASN"T.
I will escalate the matter to my attorney as I'm being sent from pillar to post, you guys are supposed to IMMEDIATELY EXPEDITE THE ISSUE OF MY REFUND DUE TO THE INCONVINIENCE CAUSED because it's now almost 3 months. Why can't the status of my order be updated immediately? Regardless of the departments…..
Why must I still wait for another 7-10 working days for my refund whereas I'm the one inconvenienced?

YOUR SERVICE IS EXTREMELY BAD AND I'M NEVER PURCHASING FROM ZANDO AGAIN!

I was the biggest fan and customer till recently when I tried to place an order on the 10/02/2020 regarding method of payment. I used to get different options of payment but now it automatically select for me credit card payment and it doesn't give me options to change. I've been calling and sending emails to get assistance but never got any response for my emails and nobody answers the phone except for the answering machine. I am so disappointed in Zando

I ordered something but cancelled it the same time, zando ships my item after 5 days despite me cancelling the same time.
Item arrives a week later.
I then had to wait another 16 days for the guys to pick up the stuff

It is now gone well over a month and still no refund or feedback
Contact no - 086 119 2636 does not work at all
No body till this day has contacted me or sent me an email after leaving multiple messages to refund me

Give me my [censored]ing refund please will never buy or recommend this site to anyone period!

What a poor refund system Zando has. I ordered a shoe and the shoe came damaged, so which means Zando does not do quality checks on their items if they despatch damaged items. The shoe was collected on the 31 January 2020 and I have not being refunded. Everytime you call Zando there's always an excuse, the package has not arrived at the warehouse, the item still needs to be quality checked (why wasn't it quality check on despatch) crazy, the item is approved for a refund but the refund has not being approved. What poor poor service from Zando, I will not order from Zando in a hurry, they are plenty more stores that offer online shopping with far better service, wake-up Zando and improve your service.

Good afternoon

I have order some items 2 weeks back the estimated time arrival was 07 February 2019

Instead I received wrong order on the 3/02/2020, I send an email to service@zando.co.za on the 4/02/2020 about the order still today no response, and again I have tried to call the customer service no answer
I will be glad if I can get the refund of my original order and collect the wrong order you delivered

the order number [protected]