So in the true Black Friday spirit I went on to Zando to purchase some shoes. I had trouble with the card payment facility as the server didn't approve my mastercard. I figured no big deal and chose the EFT payment method instead. Everything seemed fine and on my account, an order was shown. The next day I was told that my order had been cancelled and my items weren't available. I figured it was an honest mistake and given the busy time I just requested a refund.
On Sunday I decided to try again. I ordered three pairs of shoes, chose the EFT method due to the card issues and went ahead. Nedbank gives an automated email and I went ahead and sent it through with my order number just in case it didn't show up on the email. On Monday I get a payment email, I forward the proof of payment email to that email address and the email address of customer service and am assured that the matter would be resolved. Tuesday I get the same email and at this point I react as a dissatisfied customer and email my email thread of proof of payment and ressponses thereof to every email address from Zando that's emailed me. Needless to say I get no response.
Today, on Wednesday I decide to call in, to be fair Langa didn't deserve the angry response he got. But in any case, he realised that the problem was that on my proof of payment the order number reference wasn't there, but my issue is that I mentioned the order number in almost every single email. Why couldn't this just have been picked up before? Now that the issue had been found, turns out my items were no longer available despite the Zando policy that your items will be held for 5 days before being automatically released back into stock.
Needless to say twice bitten, forever shy. I'll never shop here again. But apologies to Langa for my reaction, just got good service too late.