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Hi,
I travelled with Etihad with my wife and kid on 23-December from Dublin to New Delhi. I have a guest account ([protected]), my wife's ([protected]). I did web-checkin before travel and provided these guest numbers while check in. Still miles have not been credited to my account.
Also post travel, I waited for few weeks then wrote to Retro miles email ID - [protected]@etihadguest.com and also to [protected]@etihadguest.com for claiming the missing miles and sent multiple follow up emails.
There is hardly 1-2 responses yet to the emails which says - its under processing. There is no good response and resolution of the matter.
Also your online miles claiming portal doesn't work anytime. I had complaint about it 1 year back and they told, it will be corrected soon which has not yet done.
I hope my missing miles will be credited soon.
BR// Hemant
The complaint has been investigated and resolved to the customer's satisfaction.
Guest no.[protected] sent e mail requesting to credit missed miles. So far no reply from etihad.Hope they resolve it sooner
Hello, My Etihad guest number is [protected] and I cannot seem to claim missing miles through the website. The PNR in question is MPUFSJ. Thanks, Abhi
Hi there, we will send your details to our Etihad Guest Team to credit the miles for you. Thank you. *Marc
Hi Etihad my guest number is ([protected]). I travelled from dallas (united states ) via abudhabi to thiruvanthapuram, India 23 june 19:55H 2017 flight no. EY 160 with ETKT : [protected] and returned back at 23 july on EY 161 with ETKT : [protected] from abudhabi to dallas [ pnr - XGHBNS] //// AGT - AUH34G all in ECONOMY class.Please put the earned miles points to my account and will be travelling pretty soon by january 2018 with ETIHAD AIRWAYS . THANKS
Thanks a lot for all your services
Hi Gymvils. Thanks for reaching out to us. We will ask the Etihad Guest Team to credit the miles to your account. Thank you. *Sky
Hi etihad my guest account number is ([protected]) i travelled Manila Phillipines to Abu Dhabi 20 Sept 1840H 2017 flight no. EY 423 PNR: XBJXWD with ETKT: [protected] then Abu Dhabi to Munich Germany with Flight no: EY 5 ETKT: [protected] and returned flight from Geneva on 04 Oct 2017 flight no: EY 52 to Abu Dhabi 05 Oct 2017 flight no:EY 428 ETKT: [protected] ECONOMY class
Please include my boss guest account number ([protected]) 20 September 2017 Flight: EY423 PNR: FMXFSQ ETK: [protected] and EY 5 ETK: [protected] BUSINESS Class. We are hoping to please help us put our credited earned miles points to our account. Thank you and more travel with Etihad airways.
Hi Blanch. We will pass on your details to our team and ask them to credit the miles for you. *Sky