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Etihad Airways - retro claim - missing miles

H
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2:13 pm
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Hi,
I travelled with Etihad with my wife and kid on 23-December from Dublin to New Delhi. I have a guest account ([protected]), my wife's ([protected]). I did web-checkin before travel and provided these guest numbers while check in. Still miles have not been credited to my account.

Also post travel, I waited for few weeks then wrote to Retro miles email ID - [protected]@etihadguest.com and also to [protected]@etihadguest.com for claiming the missing miles and sent multiple follow up emails.

There is hardly 1-2 responses yet to the emails which says - its under processing. There is no good response and resolution of the matter.

Also your online miles claiming portal doesn't work anytime. I had complaint about it 1 year back and they told, it will be corrected soon which has not yet done.

I hope my missing miles will be credited soon.

BR// Hemant

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Jan 21, 2018 4:32 am
Hi Abhi, having checked your booking reference, we have found that EY8855 was operated by other airline, therefore you may provide your boarding pass along with your Etihad Guest account to [email protected] claim missing miles. Thank you. *Zozo
Feb 13, 2017 4:05 pm
Hi there, we regret your miles were not credited yet on your account.
Could you send us your booking reference so we can follow up on this for you? *Sky

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5 comments
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G
Jun 26, 2018 2:13 pm

Guest no.[protected] sent e mail requesting to credit missed miles. So far no reply from etihad.Hope they resolve it sooner

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P
Jan 20, 2018 2:13 pm

Hello, My Etihad guest number is [protected] and I cannot seem to claim missing miles through the website. The PNR in question is MPUFSJ. Thanks, Abhi

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E
Jan 22, 2018 2:13 pm

Hi there, we will send your details to our Etihad Guest Team to credit the miles for you. Thank you. *Marc

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G
Oct 31, 2017 2:13 pm

Hi Etihad my guest number is ([protected]). I travelled from dallas (united states ) via abudhabi to thiruvanthapuram, India 23 june 19:55H 2017 flight no. EY 160 with ETKT : [protected] and returned back at 23 july on EY 161 with ETKT : [protected] from abudhabi to dallas [ pnr - XGHBNS] //// AGT - AUH34G all in ECONOMY class.Please put the earned miles points to my account and will be travelling pretty soon by january 2018 with ETIHAD AIRWAYS . THANKS

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G
Nov 01, 2017 2:13 pm

Thanks a lot for all your services

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E
Oct 31, 2017 2:13 pm

Hi Gymvils. Thanks for reaching out to us. We will ask the Etihad Guest Team to credit the miles to your account. Thank you. *Sky

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B
Oct 11, 2017 2:13 pm

Hi etihad my guest account number is ([protected]) i travelled Manila Phillipines to Abu Dhabi 20 Sept 1840H 2017 flight no. EY 423 PNR: XBJXWD with ETKT: [protected] then Abu Dhabi to Munich Germany with Flight no: EY 5 ETKT: [protected] and returned flight from Geneva on 04 Oct 2017 flight no: EY 52 to Abu Dhabi 05 Oct 2017 flight no:EY 428 ETKT: [protected] ECONOMY class

Please include my boss guest account number ([protected]) 20 September 2017 Flight: EY423 PNR: FMXFSQ ETK: [protected] and EY 5 ETK: [protected] BUSINESS Class. We are hoping to please help us put our credited earned miles points to our account. Thank you and more travel with Etihad airways.

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E
Oct 18, 2017 2:13 pm

Hi Blanch. We will pass on your details to our team and ask them to credit the miles for you. *Sky

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