I travelled with Etihad with my wife and kid on 23-December from Dublin to New Delhi. I have a guest account ([protected]), my wife's ([protected]). I did web-checkin before travel and provided these guest numbers while check in. Still miles have not been credited to my account.
Also post travel, I waited for few weeks then wrote to Retro miles email ID - [protected]@etihadguest.com and also to [protected]@etihadguest.com for claiming the missing miles and sent multiple follow up emails.
There is hardly 1-2 responses yet to the emails which says - its under processing. There is no good response and resolution of the matter.
Also your online miles claiming portal doesn't work anytime. I had complaint about it 1 year back and they told, it will be corrected soon which has not yet done.
I hope my missing miles will be credited soon.
The complaint has been investigated and resolved to the customer's satisfaction.