The complaint has been investigated and
resolved to the customer's satisfactionResolved Etihad Airways — retro claim - missing miles
resolved to the customer's satisfaction
Hi,
I travelled with Etihad with my wife and kid on 23-December from Dublin to New Delhi. I have a guest account ([protected]), my wife's ([protected]). I did web-checkin before travel and provided these guest numbers while check in. Still miles have not been credited to my account.
Also post travel, I waited for few weeks then wrote to Retro miles email ID - [protected]@etihadguest.com and also to [protected]@etihadguest.com for claiming the missing miles and sent multiple follow up emails.
There is hardly 1-2 responses yet to the emails which says - its under processing. There is no good response and resolution of the matter.
Also your online miles claiming portal doesn't work anytime. I had complaint about it 1 year back and they told, it will be corrected soon which has not yet done.
I hope my missing miles will be credited soon.
BR// Hemant
The complaint has been investigated and resolved to the customer's satisfaction.
Hi there, we regret your miles were not credited yet on your account.
Could you send us your booking reference so we can follow up on this for you? *Sky
Hi Abhi, having checked your booking reference, we have found that EY8855 was operated by other airline, therefore you may provide your boarding pass along with your Etihad Guest account to [email protected] claim missing miles. Thank you. *Zozo