Etihad Airways review: denied boarding ( 1 comment)

To whom it may concern,

Re: booking reference: x6ryi3; ticket number: 607-[protected] 607-[protected] 607-[protected]

I am writing to report the hardship I had to put up with etihad airways. I have purchased the above referenced tickets online at etihadairways.com. when I went to the airport to board the flight with my family (had an infant daughter with us), I was denied boarding citing that the last five digits of my credit card do not match. I tried to explain to the etihad employee that my american express card had expired and I was sent a new card. he would not listen to me, I even called american express and their agent offered to talk to the airline but etihad employee denied to speak to anyone. I was left with no option but to book another ticket with qatar airways and fly that night.

After I returned to us, I called etihad and the customer service told me to go to new york office and present the credit card and my drivers license in person. I told them that I live in connecticut and it is four hours drive and I would fax them the documentation that they requested but they insisted that it is their policy that I submit those in person. so last friday I took a day off and drove all the way to new york. when I went there, the etihad employee said that there was no point in me driving all the way, when it was not required. she said that there is nothing she could do and told me to send an email. I however insisted that she take a photocopy of my drivers license and my credit card and my credit card bank statements which show that my credit card was charged and I paid the amount and it also shows the new last five digits. while I was there she read out loud what was written on my transaction. she read that mine was a confirmed case of fraud. etihad airways is the one, who took the money from me and denied boarding for a fault that was not mine and they call me fraud?