Ethan Allen review: Vivienne serpentine console

I purchased this piece last fall after wanting it for 20 years. I noticed the finish chipping in two spots about two months ago. I took pictures and sent an email to my sales consultant. Since there was not a response, I emailed the consultant who wrote the order. Still no response. About a week later I called and left a message; no response. The email responses have little information. Now the new manager has forwarded the claim to the warranty department. Still no response. At this point I don't even want the piece in my home. Just refund the 2500.00.