[Resolved] Ethan Allen — Buyer beware
I recently took delivery of EA American Artisan in a black finish. The product is terrible! Uneven spray patterns, obvious touch ups, the dresser top is coming off..drawers are a mess, drips in the paint...I could go on and on and have plenty of photos if anyone would like to see. I bought from the Baltimore area stores which are franchised. Whatever you do, stay away from a franchise furniture store. In addition my wife didn't understand what she was signing when she bought it and on the sales receipt the only contract info is FINAL SALE, AS IS. How can you in good faith sale new product as...AS IS! We are now trying to remedy this, but the owner has gone into hiding. I guess my next step is to contact corporate. In addition after now getting into this situation we find the product is grossly overpriced. While visiting a different store recently we found the sales people stuffed the dressers with pillows and bedding to weight them down so they would not rattle upon opening. This was a terrible mistake and I hope we can save others the pain of buying Ethan Allen junk. Not to mention, avoid the Baltimore, Maryland area stores!
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Ethan Allen Customer Care's Response · Apr 26, 2011
At Ethan Allen we are committed to providing our clients with the highest quality products, superior service, and a total design experience. We would like to take this opportunity to offer our assistance. Please contact us at 203.743.8663 via telephone or email us at [protected]@ethanalleninc.com.
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