The complaint has been investigated and
resolved to the customer's satisfactionResolved Ethan Allen — Buyer beware
resolved to the customer's satisfaction
I recently took delivery of EA American Artisan in a black finish. The product is terrible! Uneven spray patterns, obvious touch ups, the dresser top is coming off..drawers are a mess, drips in the paint...I could go on and on and have plenty of photos if anyone would like to see. I bought from the Baltimore area stores which are franchised. Whatever you do, stay away from a franchise furniture store. In addition my wife didn't understand what she was signing when she bought it and on the sales receipt the only contract info is FINAL SALE, AS IS. How can you in good faith sale new product as...AS IS! We are now trying to remedy this, but the owner has gone into hiding. I guess my next step is to contact corporate. In addition after now getting into this situation we find the product is grossly overpriced. While visiting a different store recently we found the sales people stuffed the dressers with pillows and bedding to weight them down so they would not rattle upon opening. This was a terrible mistake and I hope we can save others the pain of buying Ethan Allen junk. Not to mention, avoid the Baltimore, Maryland area stores!
The complaint has been investigated and resolved to the customer's satisfaction.