CB Automotive Fueling and Charging Esso Complaints #2-21

Esso review: Customer service

Lost*Customer of Red Deer, CA

Aug 11, 2023 10:45 pm UTC

I was at the esso in red deer Alberta 7111 50th Ave shortly after 7pm and there was an Asian man working. He was selling cigarettes to an older gentleman with greyed hair and a beard with tattoos..he asked the guy for ID and said the ID was expired..when the man argued that he was clearly over 18 (this man looked to be late 40s) the Asian man working told him to "[censored] off" the man pushed over his pop and told the worker to go [censored] himself and the worker replied that he can also go [censored] himself. I've never seen an older man get ID'd and then have a worker be so rude to them. I'll be taking my business else where from now on if this isn't rectified. Totally unacceptable and my heart goes out to the man who was treated this way. I left and went to the circle K down the street and saw the same man buy his smokes and be treated with respect. At no point should a worker ever swear at a customer and there is no excuse.

Desired outcome: I'm a manager of a store and if I saw one of my employees treating a customer this way they would no longer have a job. We train my employees to ID if someone looks 25 not 45 and never swear at a customer no matter what

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nacc@exxonmobil.com

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P. O. Box 4654, Houston, Texas, 77210, United States

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