The complaint has been investigated and
resolved to the customer's satisfactionResolved Esso Gas Station — car wash
resolved to the customer's satisfaction
I had gone through the car wash and when I came out of it, noticed that the back of my car was still dirty. I contacted the attendant and she told me to come back in the afternoon when the manager was in as she could clearly see the car was still dirty. I went back just to let the manager know what happened and he gave me so much attitude saying that the dirt on the back of my car was oily dirt and that it doesn't come off, meanwhile I could run my finger through it and it came off. He was going to give me a car wash in the beginning but then he made me so mad with his attitude and lack of acknowledgement that his car wash wasn't working up to par that I drove off. My husband and I would normally gas up there weekly with hundreds of dollars being spent and when I told him that I was never going to use his gas station again, he said he didn't care.
I also contacted the Esso Head office [protected]). I didn't even want a car wash anymore, just to point out what had happened. Head office was excellent in taking down the information and turns out it's not a franchised station so he will be spoken to. They offered me a free car wash but I said that wasn't the point and I politely turned it down saying that it would go against what I believe. I will NEVER use that Esso station again. The professionalism (or lack thereof) has been ingrained and I hope he gets reprimanded!