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CB Astrology Readers ESPChat money withdrawn and had cancelled subscription
ESPChat

ESPChat review: money withdrawn and had cancelled subscription 16

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Author of the review
2:15 am EST
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I received 5 free days and cancelled subscription on the 4th day and was still charged 39.95 for a service that I only used once.

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ESPchat
Las Vegas, US
Mar 17, 2011 4:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please contact the customer service department so that we can help you. We are always happy help a customer solve a problem. Unfortunately, we do not have enough information to be able to help you. You can contact the ESPchat.com customer service department at this phone number: [protected], or at this email address: support@espchat.com. Our office hours are 8:00 AM to 4:30 PM Eastern Standard Time, Monday-Friday.

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cassandra johnson
Norristown, US
Aug 10, 2011 2:49 pm EDT

i can't get online and i would to change my uasernameand password.

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ESPchat
Las Vegas, US
Aug 10, 2011 9:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Cassandra,

Please contact our customer service department for help with logging in or with changing your user name and password. You can send an email to: support@espchat.com, or you can call the customer service office at: [protected], Monday-Friday, 8:00 AM to 4:30 PM EST.

We did receive an email from you on 8/10/11 that we replied to on 8/10/11. We will wait to hear a response from you.

Sincerely,
ESPChat.com Customer Care

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martyg09
Ingram, US
Sep 02, 2011 9:35 am EDT

Please cancel my services and I need my money back because you charge this three different amounts on 8/23/2011 that's way I need to cancel my service with you my name is Maria Martina Garcia Martinez I born In 01/30/1979

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martyg09
Ingram, US
Sep 02, 2011 9:35 am EDT

cancel my service

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ESPchat
Las Vegas, US
Sep 16, 2011 7:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Maria,

The transactions that you are seeing posted to your account on August 23, 2011 are your refunds. We just want to confirm that you spoke on the phone with a customer service representative on August 22, 2011 and she informed you that we had canceled your membership and issued a full refund to your credit card on August 22, 2011. The original charges occurred on August 6, 2011 and on August 7, 2011. There were two charges, because you had signed up for our special $12 membership on August 6 and then you upgraded to our regular membership on August 7. There are three refunds showing on your account, because we refunded an extra $12 per our “double money back guarantee.” We are surprised to see this complaint from you.

Sincerely,
Customer Care

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cherylg3
Paducah, US
Oct 25, 2011 6:02 am EDT

I do have to say that all these complaints make me quite wary of esp.chat.com. I have never used this kind of website(psychic) because of the "scam ratio" as I call it. I do believe in the paranormal and would love to speak with the real thing. Alas, there are too many "scamers" out there to wade through to find the real thing and waaaayy to expensive, too.
Since money is too hard to come by these days, I am lost on what to do. The answers to these complaints seem straightforward and I wonder why the people didn't contact their customer service to begin with?
Confusion abounds! I guess I'll do more checking...

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debbie s-s
Baldwin City, US
Jan 22, 2012 3:27 am EST

i want to respond to gwendolyn's offer, but i'm on disability and don't have a credit card. What can i do?

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Shirley Spurlin
Hooper, US
Feb 29, 2012 4:39 am EST

Hi, I would like to continue getting a reading from Goldie, but don't have a credit card. I can send a payment in the mail! Please let me know.

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ESPchat
Las Vegas, US
Apr 03, 2012 9:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear debbie s-s and Shirley Spurlin,

ESPChat.com only accepts payment by credit card at this time. We are very sorry for the inconvenience. You are still welcome to enjoy your free tarot card reading. If you have any questions, please do not hesitate to contact us: [protected].

Sincerely,
ESPChat.com Customer Care

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terry385
Waterloo, US
Apr 15, 2012 5:30 am EDT

i paid my money on a visa card and now i cant login or talk to gwendolyn i just paid yesterday and now they are saying its expired i would like my money back

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terry385
Waterloo, US
Apr 15, 2012 5:32 am EDT

i paid my money on a visa yesterday and i cant get no response with gwendolyn i just want my money back

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MollyRobin
Southfield, US
May 17, 2012 6:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i hope this isn't a scam, as i just signed up after much concern over being taken. Marlene

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martha fisher
Decatur, US
Jan 18, 2013 8:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I would like to cancel my membership as I have not gotten any reading without paying any more money and that was not the deal as I understood it. Please refund my $24.00 to my Visa card. Martha @jntfish@att.net.

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martha fisher
Decatur, US
Jan 18, 2013 8:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I want to cancel my subscription and refund my $24.00 to my Visa card.

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sharon Beatrice
Clinton, US
Sep 03, 2013 1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wish to cancel my subscription and refund my 24.00$ to my MasterCard debit card.

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  1. ESPChat Contacts

  2. ESPChat phone numbers
    +1 (877) 668-0781
    +1 (877) 668-0781
    Click up if you have successfully reached ESPChat by calling +1 (877) 668-0781 phone number 0 0 users reported that they have successfully reached ESPChat by calling +1 (877) 668-0781 phone number Click down if you have unsuccessfully reached ESPChat by calling +1 (877) 668-0781 phone number 0 0 users reported that they have UNsuccessfully reached ESPChat by calling +1 (877) 668-0781 phone number
  3. ESPChat emails
  4. ESPChat address
    2780 S. Jones Blvd., Suite 3600, Las Vegas, Nevada, 89146, United States
  5. ESPChat social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 03, 2024