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ESPChat review: cancellation 5

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6:01 pm EDT
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I tied this site for the 5 day period and cancelled my subscription. i was charged $39.95 for it anyway and would like my money back asap.

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5 comments
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berdine frazier
Atlanta, US
Apr 04, 2013 12:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i would like to cancel my free 30 day trail but i would like to keep what i paid $24.00 for.
when will i get this anyway?
i order this on the 3/27/13.
would like a reply.
berdine,

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ESPchat
Las Vegas, US
Jul 10, 2012 8:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Carrie54,

Refunds take about 3 to 5 business days to process on your credit card. If you have any questions concerning your refund, please contact our customer service office at: [protected]. We would be happy to assist you.

Sincerely,
ESPChat

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Carrie54
Clovis, US
Jun 28, 2012 10:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

After canceling my membership they were quick to keep me logged out from thier wb site but I have yet to recieve my money back! Where is my money!

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Corrine Thomas
Baltimore, US
Nov 29, 2011 9:02 pm EST

I call customer service to credit my $24.00 dollar back because i am not getting any thing out of this espchat. C. Thomas

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ESPchat
Las Vegas, US
Jun 07, 2011 5:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Billie Sampson,

Thank you for giving us enough information to be able to help you. We noticed that you did not cancel your membership, which is why you incurred a charge of $39.99. In order to cancel your membership, you must log in to your account and click on the “Membership Cancellation” button located in the main menu. We see that you only logged in to the website on one occasion and did not cancel your membership. We have gone ahead and canceled your membership for you today and issued a refund to your credit card. Please contact the customer service office if you have any questions. Our phone number is: [protected] and our email address is support@espchat.com.

We are glad to be able to resolve this issue for you today.

Sincerely,
Customer Care