ESPChat’s earns a 2.8-star rating from 1 reviews and 41 complaints, showing that the majority of clients are somewhat satisfied with psychic readings.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
never heard back from them.
I don't have the information you want about "ESPCHAT" they have a phone number, but if I leave this page to get it I'll lose it. The problem is, I've e-mailed them several times and with no response. I've clicked on their prompts and type in my subject but never get a response, I just wish I could get my MONEY back because it now seems like a bad investment because I didn't spend more money to join the -(ie) " INNER CIRCLE" as one psychic put it.
The complaint has been investigated and resolved to the customer’s satisfaction.
no response from customer service
I have been getting numerous e-mails from Golden Girl that I can not stop! I have unsubscribed I don't know how many times, I have replied to her e-mails, and I continue to receive them. It's quite annoying. I have tried to edit my e-mail address within my account on the espchat website, but it won't even let me change my e-mail address.
Don't get me wrong, I thoroughly enjoy the group chat, it's an entertaining break from my day. Entertaining...the key word.
I really don't want to cancel my subscription, because there are a couple of the gals on there that I really do enjoy listening to and talking to. The addition of e-mail readings is also nice, but unfortunately, Nora isn't on the list.
But, if I can't get the e-mails from Golden Girl to stop, I will have to cancel my subscription.
They charged my credit card and now say I'm not registered. I have my authorization numbers. And u can't get anywhere on their website. This was just last week
Dear Sue883,
We are glad to hear that you are enjoying your membership on ESPChat.com. Unfortunately, we are unable to help you with the information you have given. If you wish to unsubscribe from receiving future offers from Golden Girl, please contact our customer service office at: [protected]. There is also an "opt-out" link for you to click on in the email. We look forward to assisting you.
Sincerely,
ESPChat.com Customer Care
I signed up for and did not receive an email from them
I signed up for and did not receive an email from them. Was suppose to get readings and other promised things I didn't get. This is a scam... don't do it!
Dear Milinoy,
If you need assistance with your account, please contact our customer service office at: [protected]. We would be happy to assist you.
We are not sure if you signed up for a membership or if you signed up for a free tarot card reading. If you did not receive the free tarot card reading in your inbox, then it may have gone into your spam or junk folder. We would be happy to resend it to you.
If you signed up for a membership to ESPChat.com, then you have unlimited access to live psychic consultations everyday from 9:00 AM to Midnight EST. To sign in to your account to receive live readings, go to www.ESPChat.com and click on “Members Sign-In.” If you forgot your user name or password, there is a “forgot password” button on the sign-in page. We think you may have gotten confused and thought that you would receive your readings in your email.
We hope you will contact our customer service if you need assistance. We cannot help you if you do not contact us: [protected].
Sincerely,
ESPChat.com Customer Care
unauthorized charging credit card
On one of the PCH sites, I was offered 1 free reading. I did that, and the reading was as fake as a 3 dollar bill. Next thing I know tthis psycic crap site, charged my credit card and I was notified 3 days ago by email. THIS IS A SCAM, FOR I NEVER FOUND OUT WHAT CREDIT CARD THEY CHARGED, BECAUSE I NEVER, EVER, OR WOULD EVER GIVE ONE, TO A SITE THAT IS OBVIOUSLY A SCAM.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Deborah,
We can assure you that our site is not a scam. We have many satisfied customers who log in to use our services daily. You can read their testimonials at: http://espchat.wordpress.com/
In checking our records we see that you signed up for ESPChat.com on February 25, 2012. The sign up process is very clear and straight forward. You have to fill out the order form as well as check a box agreeing to our price and terms and conditions. We received the email you sent to our customer care on June 10, 2012. We have responded your email and have canceled the account for you. We also issued a refund to your credit card.
If you need any further assistance, please do not hesitate to contact us. Our customer care can be reached at: [protected].
Sincerely,
Customer Care
Unable to access Iris in Chat room
Signed up for service after much urging by Iris, but have been unable to enter the Chatroom where Iris shows available. I'm asking for a refund of my monies. Mollyrobin
Dear MollyRobin,
If you need assistance, please contact our customer service office at: [protected]. We would be happy to assist you.
You may have difficulty accessing the chat room if you are logged in from a device such as a cell phone or a tablet. You need to have Flash Player installed in order to use the chat room. To determine the exact cause of the problem, you would need to contact our customer service office so that we can assist you.
Sincerely,
ESPChat.com Customer Care
Charged my credit card and have not responded
i paid for "Melody" a pyshic to provide several readings and to join the "Inner Circle so that any pysic could respond to questions when entering site. Have had no contact from "Melody " or even been able to be able to enter this so called "Inner Circle". I was charged 35.99 on my credit card for this service which I have not received
When entering this site you receive someont to read the tarot cards which is not what I was to receive.
Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
Gwendolyn wrote that she was going to refund my initial $24.00 & give me a free chat...a $15.99 value if I would join her inner circle. My acct was charged $24 & $15.99. I want my $24 back. I will eat the $15.99. You don't need to tell people one thing & do another. I never used the "free" chat. Gwendolyn is good. She can reel you in. She's a charming grifter!
Dear Carrie54,
Refunds take about 3 to 5 business days to process on your credit card. If you have any questions concerning your refund, please contact our customer service office at: [protected]. We would be happy to assist you.
Sincerely,
ESPChat
Were is my money form canceling my membership!? Do I have to get a lawyer?
Dear Annette,
We just want to confirm that your membership to ESPChat.com has been canceled and you were issued a full refund to your credit card on April 18, 2012. Our customer service has made several attempts to contact you, but you have not responded. If you have any questions or concerns, please do not hesitate to contact us: [protected].
On 1/12/12 you signed up for the $24.00 yearly membership. The $24.00 pays for a one year subscription to the Group Psychic Chat on our website. This service allows you unlimited access to psychic consultations 7 days a week from 9:00 AM to Midnight EST. We see that you did log in to the site on two occasions and use the Group Psychic Chat with Iris and Lilly. You could have looked at the Psychic Schedule to see what times Melody would be online. She is available for the Group Psychic Chat every day.
On 3/6/12 you paid $15.99 to upgrade to our Inner Circle membership. This membership allows you 10 minutes to use towards the Private Consultation with the psychic of your choice. In order to redeem your 10 minutes you have to log in to the site and click on “Private Consultation.” You can choose Melody from the list of available psychics. Our records show that you did not log in to the site to use your 10 minutes of private consultation with Melody.
We want to make it clear that the services you signed up for were made available to you, but you did not use them. If you have any questions or concerns, please do not hesitate to contact us.
Sincerely,
ESPChat.com Customer Care
SENT ME SOMETHING IN THE MAIL AND NEVER AKSED FOR IT
i SUBSRIBE TO TARA OR BETHEA FOR 1.00 A MONTH. THE KEEP ON ASKING TO BUY THIS NECKLACE IVE ALWAYS DECLINDED. I RECEIVED SOMETING IN THE MAIL THAT APPEARS TO BE A NECKLACE. I NEVER WANTED THIS ITEM.
I HOPE THEY DIDNOT CHARGE MY ACCOUNT B/C I WILL BE CHECKING AND WILL BE GETTING A LAWYER TO LOOK INTO THIS
NOT RIGHT TERRIBLE BUSINESS ETHICS
JULIE SIDWELL
I WOULD LIKE TO CANCEL ANY ACTIVITIES WITH YOU I HAVE TRIED TO UNSCRIBE SEVERAL TIMES
I WILL NEVER DO THIS AGAIN
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Julie,
Our records indiciate that you registered for ESPChat.com on February 8, 2012. You joined our yearly membership for $24.00 and then upgraded to our Inner Circle for an additional $15.99. The gift that you received in the mail is your Sacred Angel Charm that was promised to you when you made your purchase. Enclosed with your free gift was a detailed letter explaining what the gift was and listing our contact information so that you could contact our customer service department if you had any questions whatsoever. We are concerned, because we do not see any attempts by you to contact our customer service department. Please contact us so that we may assist you. Our phone number is: [protected]. Someone from our office will be contacting you if we do not hear from you.
Sincerely,
ESPChat.com Customer Care
ESP Chat is nothing more than an obvious Scam
ESP-chat.com is another fraud and obvious scam exactly like Tara-Medium.com. They send out these "convincing" pre-scripted emails from some outsourced server in Nevada and China, hoping you will take the bait.
They then ask for an absurdly low fee of $2 per month to predict your future and run out the door. I first knew it was a scam when I looked up this company's dodgy history. The reading didn't get one thing correct about me besides not winning the lottery. Actually they didn't even get that right as I did already win a mini-lottery inside the UNITED STATES but that's beside the point. The company ESP Chat is basically a fraud and must be avoided at all costs, as I decided to unsubscribe before even trying their deliberately deceptive service. Glad I did.
People need to do their due diligence with anything that you find online. If an amazing psychic says he/she is going to "get rid of all your problems" and charge you $2 per month to do it, they are obviously either not confident in their skills or simply a scam. Real actual psychics do not ever charge for a visit and when they do any advanced consultation, the fee is as high as $160 because they offer quality service. Its easy to tell the reputable ones from the scammers because most scammers can't pay anyone to give them good testimony, & real psychics have hundreds of names/videos of people they helped offered free.
I think anytime you got a question about a company/psychic or anything else, do a quick search on them. Reviews tell the whole tale. Be smart about it, because the internet is littered with scams. (And they're very deplorable & obvious today)
So where exactly are these glowing video reviews again?
I just had to ask, because the last ten emails I got sent sounded like a telemarketing script. I feel your company could do a great many things to improve this product. Having experience in professional marketing, I think this may fall under the deceptive practices act.
Oddly I have asked thirteen people what they thought of this service, and have seen nothing but run of the mill complaints. I searched this Melody out and discovered she has used other names. There seems to be quite a number of people who claim to receive pre-scripted emails from the ESP psychics network. I invite you to explain why your service sends out prepackaged emails to your subscribers, that all look the same. I'm sure they would like to hear it.
Until they give your private information out in a chat room. Be careful...
I used this service until they gave my public information out during a public chat YES be careful!
I don't get what the deal is here, people... You pay $24.00 for a whole year's membership, and you have 30 days to use the service, if you are not happy you are fully refunded, no questions asked. If you don't use the service and then complain about it, you're a [censored]. It clearly states for entertainment purposes only, but there are definitely some knowledgeable psychics on this website. I have built a relationship with a couple of them and they have truely helped me and some of the situations I have been in. They are not a "Scam". A scam company takes your money and runs, they won't refund, or have a phone number for customer service. Just because it doesn't work for you means it's a damn scam, seriously people! Ugh. Try it, if you don't like it, get your money back. I, myself, will continue to use their services, happily. Just my thoughts anyhow...
I got banned as of 9-21-18 from espchat all because I noticed I was charged membership fee to cover for 3yrs, and did a dispute because I never saw a refund for the over charges that they should have caught onto. I had made payments to other places, and they automatically refund me as soon as they notice I over paid them, and more than 4 companies done this. I do not know maybe espchat hoping we do not see it, and get away with it. you never know. I mean I already caught them in their lies, and with proof. I read their terms&conditions word for word, and privacy policy, and even printed it out. nowhere does it mention "if a dispute is filed, you will be banned of espchat use." membership is $24 for the year. I was charged $72 instead. they got two extra. they had plenty of time to catch, and see that their client was over charged, and refund $48. should have been caught on their end at their payment processing dept. is cool thou out of all their psychics only two are good. when psychics tell you the samething for over two yrs then two later then something is wrong, they are not good. tarot readings go no more than a year out; it is said that a year is enough time for changes to occur with freewill. I have my personal psychic I talk to, do not have to worry about time, just pay her low fee, and she will take her time to explain everything, and answers your questions with no rush. here is her number text or call her and tell her I referred you hehe [protected]. she will read over the phone, she that good. I will be getting into doing my own tarot readings since I have psychic abilities. who needs espchat smhh; they are a mess, have no system on how to run a good business. maybe if they focus less on pushing buttons to skip clients off the lines, and focus more on the important things, they will do well, but not...
Did you call customer service to see if they can refund your money instead of notifying your bank? Doubtful.
After reading so many reviews from many places of many complaining is impossible to get a refund back, so I just disputed the extra charges myself. It was easiest and fastest; I did not want to jump too many loops. I did not know that it goes back to them as fraud. I told them but they didn't care, and I been with them for 5yrs, and bam all because I disputed extra charges. They still owe $24. They should have caught that mistake, they had over a month.
I complain about how I get intentionally booted out from the same chatroom if I go to bottom of line for a time in same chatroom; their rules is stated clearly that members can enter the chatroom as many times as wanted, and clearly states members can ask the psychics any question even though some of the psychics only do general reading only, or no general to ask a question then to top it off too many technical problems with the espchat website. Is just BS in general..
I highly disagree, I have never had a problem with Espchat. I just renewed my basic yearly membership, for $24/12 = $2 per month. I have received great services and can access the group chat from 9:00AM-midnight EST, 365 days a week. For those who are calling ESPchat a scam keep in mind it cost money to run a network like ESP and the psychics who work on this network need to get paid as well. I have done my due diligence, and for those who are claiming they could not get an available psychic, you probably didn't know the psychics available on the front page are available for private chat consultations, as well as written consultations, you can even schedule appointments. Read the terms and conditions, and the privacy statements. I have done it. And if you want to only pay $2 a month you can only participate in the group chat. There is a group chat calendar of the psychics available between 9:00AM and midnight EST.
Eh why complain for $2 a month but why do they ask for 12 months pay in advance this is why it would be more acceptable as a reputable company if they charged $5 a month I think. But im not paying 24 months why dont we get a free 1 or 2 daytrial if it is really legitimate
Total scam! I too began to recieve Melodys emails. After signing up & never being able to get an available pychic, I too am in the process of trying to cancel. Phone numbers don't work! I'm contacting bank and disputing it there, no services were rendered so probably your best bet of getting your funds back for other victims!
If ESPchat provides a service to you for $24 a year meaning you can attend the group chat, get a four minute reading. Nobody has ever called me or tried to try to sell me something extra, I like the psychics and the services never had a problem. I strongly advice to read the terms and conditions before joining anything. The bottom line you cannot expect to receive a service and not having to pay for anything. Psychics or Intuitive who are offering their services have to eat and pay their bills too.
I too have received emails from ESP chat. They say for $2.00 per month. $24.00 total they will give you psychic advice. I deleted the emails, I thought it was a scam.
Unautherised payments
On checking my bank statements I am absolutely horrified to discover that I have been paying for ESPCHAT.COM (which I have never been on and have no intentions of using) £25.19 a month since April 2011. Please, please cancel this membership immediately. DO NOT TAKE ANY MORE PAYMENTS FROM MY ACCOUNT AS I AM UNEMPLOYED AT THE MOMENT AND SIMPLY CANNOT AFFORD THIS! THIS TYPE OF EXPLOITATION SHOULD BE ILEGAL.
As I have never used this site can you please please re-emburse my money which comes to £101.41 plus a £1 fee for every transaction, I have not got an up to date bank statment which no doubt further payments have been taken!
The complaint has been investigated and resolved to the customer’s satisfaction.
Sure, I'd be willing to believe you if there was examples of these glowing testimonies.
Do you have any videos?
Any documentation for these glowing testimonies?
Oddly I have asked thirteen people what they thought of this service, and have seen nothing but run of the mill complaints. I searched about this Melody and found out she has used another name. There seems to be quite a number of people who claim to receive pre-scripted emails from the ESP psychics network. I invite you to explain why your service sends out prepackaged emails to your subscribers, that all look the same. I'm sure they would like to hear it.
Dear successones,
ESPchat is a distinctive online psychic website that offers a variety of written and live psychic readings to our members daily. Our staff of professional psychics must be tested and screened for their accuracy and experience before they can become a part of our team. They are all schooled in the esoteric arts and all reside in the United States.
We are a young company, but have received glowing reviews from our customers who are thrilled with our site and the advice of our psychics.
Melody is very gifted and talented. She is very professional and has a wonderful attitude. I love her cheery disposition. There are others I really do like, Gwendolyn is very good….I won $1k with her lucky days, Lilly is spot on, Michael is amazing, Priestess is so outstanding and understanding, Ibiza is very caring and Ava is intelligent and very confident. I am grateful for their messages. Thank you.
N.A., Arizona 7/11
I am telling my friends to sign up for espchat.com…. Thank You B.M., Pennsylvania 6/11
We offer a variety of services to accommodate our customers’ various personal and financial needs. For a nominal amount, customers can participate in live chat rooms and ask questions to the presiding psychics. This service provides unlimited access to psychic services for a very reasonable fee. We have many satisfied customers who log in daily to take advantage of this service.
For those who seek more personal one-on-one time with a psychic, they can opt for a personal, one-on-one live chat with the psychic of their choice for a fee that is more in keeping with the usual charge for private consultation. One handy option with our site is that customers pick the length of their psychic consultation, meaning you can choose to regulate the time you wish to speak, and therefore the price.
We have a dedicated staff, including customer care and technical teams, who respond to all administrative and/or technical issues. We do our best to make sure that each one is resolved. Customer satisfaction is our number one priority.
If you have any questions or concerns, please feel free to contact us at: support@espchat.com or [protected]. We will be delighted to answer any questions about our service and our website.
Sincerely,
ESPchat Customer Care
Be WARNED! ESPChat is an obvious scam, out to steal and commit felonies.
People need to do their due diligence with anything online nowadays. Think about it, would a real reputable company or psychic charge you $2 per month for an entire year, promising to turn your whole life around!?
Are you kidding me? Actual psychics do not even charge they just offer an initial consultation. And when they ask you to pay for an advanced consultation, you can bet the fee will be $160 or higher depending on how quality their work is. Most often REAL psychics will have hundreds of testimonials offered for free, with people actually emphasizing the very genuine realistic help they were able to provide. Also nobody hesitates to spread positive comments about them, so next time you get hit with one of these please, please do a quick search on them.
If its littered with negative comments and you don't see positive stories, 100% of the time its a scam. Run as far away as you can because they're criminals and will steal. It started out as $2 per month, then quickly skyrocketed to $29 a month. Block their email address and report them to the IC3 complaint hotline.
Dear Janice,
On February 1, 2011, you signed up for a monthly membership to ESPChat.com and logged in to use the public chat room. Since you did not cancel your membership, your credit card was charged the membership fee each month. Following your request, we just canceled your subscription to ESPChat.com and issued a full refund to your credit card.
ESPChat.com provides you with an easy way to cancel your membership at any time by simply logging in to your account and clicking the “Membership Cancellation” button. You can also contact our customer service office at this phone number: [protected], or at this email address: support@espchat.com. You were sent an invoice for each charge to your account. Our contact information is listed on your invoice and our phone number is listed next to the charge on your credit card statement.
If you have any questions concerning your cancellation or your refunds, please do not hesitate to contact us.
Sincerely,
ESPChat.com Customer Care
they gave me a web site that lead no where and took my money
they aprove and took my money of my card and now you can't get in touch with them no more they scam me out of my money and they got my card number as well
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Matthew Coles,
You can easily access our service by going to: www.ESPChat.com and clicking on "Member Sign-In." We are confused by your complaint, because our activity log shows that you have logged in previously and participated in a consultation in our public chat room. We also received emails from you that contradict what you are stating in your complaint. We have issued a refund to your credit card for you today and canceled your membership. If you have any questions or concerns, please contact our customer service office: [protected], Monday-Friday, 8:00 AM to 4:30 PM EST, or at: support@espchat.com.
Sincerely,
ESPChat.com Customer Care
Unacceptable
I had come across an advertisement, which is why you guys are having so many customer complaints. I thought that 12$ for the year was it, then I get charged 40 more dollars for what, free ten minutes? All I was trying to do was get a tarot card reading, and instead found my account charged for something I don't even want a part of. I have emailed you twice, called every day, multiple times a day for the last week and have always heard the Auto message that the lines are closed. This is Unacceptable. I would truly appreciate some customer service, since your so willing to take someones money you should have an open phone line. whomever can refund me FULLY, needs to do so very soon.
To anyone new, this is NOT worth it, advertising scam on all points. I do not doubt that there might be some value in the people who are in the chat rooms and such, but whoever they're working for is honestly just screwing them over. This is how you loose business.
Dear Bringmesolace,
We just wanted to confirm that we have canceled your membership and issued a double-refund to your credit card for you on August 21, 2011 following an email request that you sent to: support@espchat.com. Our offices are closed Saturdays and Sundays, but we can be reached Monday-Friday, 8:00 AM to 4:30 PM EST at: [protected].
You signed up for our $12 yearly membership on August 13, 2011. On August 18, 2011, you chose to upgrade your membership for an additional $27.99. This was an optional upgrade that you chose to participate in by clicking on the "Yes" button.
If you have any more questions or concerns, please do not hesitate to contact us.
Sincerely,
Customer Care
Charged my card & never heard from them
Of course like A idiot I feel for this scam they are all affilated with each other, I have tried to get a refund but I have been on hold for over 30 min, I am sure the lines are lighting up w/ complaints.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well, I guess I should have checked them out first, before spending money. My advice to have them stop access to your account is contact your credit card company and get a new card. That is what I'm going to do. Good luck all.
Welp, so far... it looks like I got scammed to! I CAN"T believe I actually fell for it... Feeling really stupid ### right now! Sent in the 24.00, email said my reading would soon follow... I didn't get a confirmation email they rec'd my money...and nor did GET MY READING! COME ON! *** This was a paid advertisement I received through PCH emails... so obviously, PCH(publishers clearing house) may sponsor them... I don't know that for sure.
Can you say SCAM?! I feel totally stupid for falling for this! I want to cancel my subscription and of course nobody will answer the phone to let me do that. It keeps going to voicemail and they don't return the calls. How convenient! I can't believe I was stupid enough to believe in this garbage! They caught me at a weak moment is all I can say! Anyhow, all I want to do is cancel and I can't even do that!
Thank you for all your comments . I have decided not to give my $$ to these people who are just scamming .
Thank you I felt like i should look up comment about this program before i got involved and I think i will pass on their offers
I am glad that i read these complaints here prior to given my credit card number.
In Reading these responses, I can see how stupid I was to fall for this scam. I paid the $40.00 and all I receive each month is a this paper calendar, none of this information is personalized. It is all cookie-cutter information. I have written twice to request them from removing money from my account. This first response was if you have any more questions contact us, only to be followed by another withdrawal this month. Please stop your deceptive practice and return my money
I also paid the $24 dollars for esp chat. You know, I didn't know that the money was for group chats. My email, that I received from Esp chat, did not specify that. I still have not been able to speak with a psychic and I am always kicked out of the Que. I have sent an email to customer support, however I have not gotten any response. I am going to give them one more try, if nothing changes, I will be requesting a refund.
Hello my name is Paula Penn i love going to the esp chatrooms. i feel the psychis;s there are wonderfil.im hurt because i wait along time in the rooms till its my turn. all of a sudden i get kicked kicked out of the site .thats been happening for quite a while .that is not fair could someone take care of this as soon as possible .Thanks in the chat rooms my name is negralove also my email address is negralove216@yahoo.com.
wow almost was a fool.glad i did some homework first. all the comments were quite enlightning. Thank you folks !
Employee misconduct
The people who run Esp chat are extremely desperate to bring in customers, whatever walks of life they may be. Look at the comment on Complaint Review, how sad that Betty tries to cater to people who don't even believe in psychics. She threw away one of the most talented, Bright, Articulate and accurate psychics because certain customers "didn't like her" but Many customers will be very upset about the loss of Camilla. If they knew anything at all about the psychic world, they would know that a client either clicks with a psychic or not, the customer can clearly go to a reader that they click with, which is standard on most lines. But all that this company cares about is catering to mentally distraught people for a measly membership fee, and clearly NOT about their psychics who work for their line, making them money and giving spiritual guidance for those who need it. No respect toward their employees what so ever. And it shows in how upset the customers have been, are going to be, because they have no concept of Quality. Their materialistic eyes are on money only, and are non spiritual, corporate people who happen to run a psychic line. I would never recommend this puppy mill of a psychic line, 75% of their psychics are completely crap. I've seen most of them and Camilla was Genuine.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear tfine33,
In order to determine what might have happened when you tried to place your order, you need to contact our customer service department. We cannot diagnose the problem and find a solution if you do not contact us. Our phone number is [protected].
When you place your order with ESPChat.com you should immediately receive a confirmation page. You should also receive a confirmation and an invoice by email. We cannot be sure what happened until you contact us. We hope to hear from you.
Sincerely,
Customer Care
ESPCHAT complete fraud! Took money off card then went to blank page, no confimation message nothing.
Employee misconduct
The people who run Esp chat are extremely desperate to bring in customers, whatever walks of life they may be. Look at the comment on Complaint Review, how sad that Betty tries to cater to people who don't even believe in psychics. She threw away one of the most talented, Bright, Articulate and accurate psychics because certain customers "didn't like her" Many customers will be very upset about the loss of Camilla. If they knew anything at all about the psychic world, they would know that a client either clicks with a psychic or not, the customer can clearly go to a reader that they click with, which is standard on most lines. But all that this company cares about is catering to mentally distraught people for a measly membership fee, and clearly NOT about their psychics who work for their line, making them money and giving spiritual guidance for those who need it. No respect toward their employees what so ever. And it shows in how upset the customers have been, are going to be, because they have no concept of Quality. Their materialistic eyes are on money only, and are non spiritual, corporate people who happen to run a psychic line. I would never recommend this puppy mill of a psychic line, 75% of their psychics are completely crap. I've seen most of them and Camilla was Genuine.
The complaint has been investigated and resolved to the customer’s satisfaction.
can't cancel
I've tried to contact this company to cancel and can't reach them.
I'm being charged monthly on my credit card for a service I do not want.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Helene,
Your membership to ESPChat.com was canceled in June. You can also cancel your membership by logging in to your account and clicking the "Membership Cancellation" button located in the main menu. If you have any further questions, please contact our customer service office. Our phone number is: [protected] and we are open Monday-Friday, 8:00 AM to 4:30 PM EST. We can also be reached via email at: support@espchat.com.
Sincerely,
Customer
Dont use and don't want-refund money
I was shocked to see that I had been charged for this whatever it is. I do not use psychics and do not believe in them. I have never talked to anyone and want my money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just apply for this week, I want my money back. 24$ and want to keep my secret reason.
Thank you!
I just apply for 1 days ago. I just want to cancel account and my money back 24 $.
Thank you!
I want my money 24$ back because of some reason but I dont want to talk to much when I want cancel.
My email : kimknnguyen@gmail.com
Thank you.
I was wondering how long does it take to get my refund back? Thank you for your fast respones
I don't have much money, so your story sounded so good. So I payed the 24.00 dollars and have not had an email since, and a month later was charged 39.99. When you said It was only 24.00 for the year.So I would like to be refunded my 63.99.
tlmcmahon628662@yahoo.com
Please give me my money back. Thank you Rebecca Swiertz. you said i could get it back if i was not happy with this. so please send back my $24. dollers back
I would like my money back.Rebecca Swiertz
I got an offer form them so I am on the internet doing research. I noticed that every complaint is immediately followed by action by a customer service person. I was wondering if the issues are resolved because if so that is outstanding customer service. I read the complaint then there is an agent that replies and then nothing. it seems like some want to complain but do not want to share with the rest of the internet whether they made good on their promise. If so why are people so admit on complaining but not able to retract ... I am just reading website to website and all of them are answered by an agent or rep of some kind. That is good by my standards.
To the lady above, let me guess your Camilla or her relative... ?
Business is business and when your customers are the ones that pay for a service, their opinion is vital. Hence the reason for whatever happened. If the lady was receiving complaints, then there ya go. Any job in the world will do the same. If someone is not pulling in money or causing the business to much money they are a liability and need to go to increase profitability... It is quite simple.
The people who run Esp chat are extremely desperate to bring in customers, whatever walks of life they may be. Look at the above comment, how sad that Betty tries to cater to someone who doesn't even believe in psychics. She threw away one of the most talented, Bright, Articulate and accurate psychics because certain customers "didn't like her" Many customers will be very upset about the loss of Camilla. If they knew anything at all about the psychic world, they would know that a client either clicks with a psychic or not, the customer can clearly go to a reader that they click with, which is standard on most lines. But all that this company cares about is catering to mentally distraught people for a measly membership fee, and clearly NOT about their psychics who work for their line, giving spiritual guidance for those who need it. No respect toward their employees what so ever. And it shows in how upset the customers have been, are going to be, because they have no concept of Quality. Their materialistic eyes are on money only, and are non spiritual, corporate people who happen to run a psychic line. I would never recommend this puppy mill of a psychic line, 75% of their psychics are completely crap. I've seen most of them and Camilla was Genuine.
Dear B. Lowery,
We are glad that we were able to resolve this issue for your today over the phone. Your refunds have been issued to your credit card and your membership has been canceled.
We want everyone to know that ESPChat.com customer care is ready and willing to help all of our customers with any issues that they may have. All you have to do is contact us. We are available Monday-Friday, 8:00 AM to 4:30 PM EST at this phone number: [protected], or at this email address: support@espchat.com. If you call after hours, it is important to leave a voice message so that we can return your call on the following business day.
We hope that you would give customer service a chance to help you resolve your problem before posting your complaint. As you will see by reading the complaints, we have answered every single customer’s concern. Making our customers happy is our number one priority.
Sincerely,
ESPchat.com Customer Care
[protected]
Support@espchat.com
cancellation
I tied this site for the 5 day period and cancelled my subscription. i was charged $39.95 for it anyway and would like my money back asap.
i would like to cancel my free 30 day trail but i would like to keep what i paid $24.00 for.
when will i get this anyway?
i order this on the 3/27/13.
would like a reply.
berdine,
Dear Carrie54,
Refunds take about 3 to 5 business days to process on your credit card. If you have any questions concerning your refund, please contact our customer service office at: [protected]. We would be happy to assist you.
Sincerely,
ESPChat
After canceling my membership they were quick to keep me logged out from thier wb site but I have yet to recieve my money back! Where is my money!
I call customer service to credit my $24.00 dollar back because i am not getting any thing out of this espchat. C. Thomas
Dear Billie Sampson,
Thank you for giving us enough information to be able to help you. We noticed that you did not cancel your membership, which is why you incurred a charge of $39.99. In order to cancel your membership, you must log in to your account and click on the “Membership Cancellation” button located in the main menu. We see that you only logged in to the website on one occasion and did not cancel your membership. We have gone ahead and canceled your membership for you today and issued a refund to your credit card. Please contact the customer service office if you have any questions. Our phone number is: [protected] and our email address is support@espchat.com.
We are glad to be able to resolve this issue for you today.
Sincerely,
Customer Care
Fraud
they debted my cc I didn't agree to that. As- a - matter- of- fact There web site was down @ that time and when I tried to contact them today it's still down. They debited my account for $29.88
The complaint has been investigated and resolved to the customer’s satisfaction.
The company turned me off when they put a Pak/Indian on their landing page. If this is an American company, why aren't you honoring the people who helped build this country - Blacks, Mexicans, and Chinese.
Some people have no patience. I've been with ESP Chat for 3 yrs. I've had Great readings and lots of respect. Mila is the Best psychic you can get. Many others are good also, but you have to give them a chance with their gifts. Melody is Great also and she's getting better at what she does. Everyone does something different. They are all very sweet and respectful. You have to get to know each individual on what they do so you can ask the right question and get the answer you are seeking. Write each individuals name down and what they do. I did and that's how I got to know each person better.
Jackie
Have AT&T on my I-Pad. When using to download movies in a Wi-Fi area, AT&T senses the heavy use and overrides the Wi-Fi in order to bill for over use. I have since learned to turn them off before watching movies...but learning of their dirty trick cost a bundle.
i just recieved my citi statement 1/8/13 today and shocked that on 12/20/12 i was charged once for $19.99, then againg same day for $24.00. i am 70 yrs old on fix income. someone is using my card on line. i called said office hrs closed. left message, hope this is also company. i am closing my citi credit card account. that in future this will never happen... rebecca d lidberg.. account #citi 5114..
I signed up with "Iris" & she had stated 100% Money Back Guarranty if I wasn't 100% satisfied (I am 0% satisfied). The day after I signed up I cancelled due to now she can't give me anything until I sign up for the "Inner Circle". I got more info before I spent $24 (which I have asked to cancel for a "Full", better only be $24, refund at least 3-4 times, with No response from anyone)! Give Me A Full Refund & Stop Asking For More & Giving Less!
Jamie Powers
jl_powers@hotmail.com
I am unsure about this esp thing I get e-mails almost daily saying how lucky I am because I drew The Moon, The Warrior, and The Magician cards. I have tried sending e-mails to "Melody" and have had no response to any questions or comments. I have asked for something as little as a reply so that I know this esp thing is a program.
Since allowing espchat to debit my credit card $24. at which time they promised money back in full "if not completely satisfied" I have sent two e-mail messages complaining that I not only did not receive any valuable (or otherwise useful) information, only a pitch for more money asking for the refund of $24...these messages are ignored. I feel scamed and cheated ...The $24 is not forthcoming, what now? Kanugagal
It's been months since I first saw Melody's invitation, and though I've been solicited almost daily for my $2 a month for a year I have yet to get my free reading. The purpose of the free reading was for ESPchat to gain my business by showing that they are reputible and capable of delivering. I will not spend my money If you cannot deliver on you're most basic of promises.
Give is a real free reading. If what you tell us comes true I will join. No services...No pay up front.
Dear successones,
ESPchat is a distinctive online psychic website that offers a variety of written and live psychic readings to our members daily. Our staff of professional psychics must be tested and screened for their accuracy and experience before they can become a part of our team. They are all schooled in the esoteric arts and all reside in the United States.
We are a young company, but have received glowing reviews from our customers who are thrilled with our site and the advice of our psychics.
Melody is very gifted and talented. She is very professional and has a wonderful attitude. I love her cheery disposition. There are others I really do like, Gwendolyn is very good….I won $1k with her lucky days, Lilly is spot on, Michael is amazing, Priestess is so outstanding and understanding, Ibiza is very caring and Ava is intelligent and very confident. I am grateful for their messages. Thank you.
N.A., Arizona 7/11
I am telling my friends to sign up for espchat.com…. Thank You B.M., Pennsylvania 6/11
We offer a variety of services to accommodate our customers’ various personal and financial needs. For a nominal amount, customers can participate in live chat rooms and ask questions to the presiding psychics. This service provides unlimited access to psychic services for a very reasonable fee. We have many satisfied customers who log in daily to take advantage of this service.
For those who seek more personal one-on-one time with a psychic, they can opt for a personal, one-on-one live chat with the psychic of their choice for a fee that is more in keeping with the usual charge for private consultation. One handy option with our site is that customers pick the length of their psychic consultation, meaning you can choose to regulate the time you wish to speak, and therefore the price.
We have a dedicated staff, including customer care and technical teams, who respond to all administrative and/or technical issues. We do our best to make sure that each one is resolved. Customer satisfaction is our number one priority.
If you have any questions or concerns, please feel free to contact us at: support@espchat.com or [protected]. We will be delighted to answer any questions about our service and our website.
Sincerely,
ESPchat Customer Care
I want to cancel this
The amount of $39.95 was deducted from my debit card associated with my bank account. I wish to cancel this. I will be talking with my bank to issue a stop payment from happening again.
Edward O. Mays
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered this service today, very unhappy with it, I want a full refund as garunted, thanks haleyandanthony08@gmail.com
I would like to cancel my espchat, it isn't what I thought it was, won't be using and would like you to refund my money back to my account as soon as possible. Thank you arlenegt1962@hotmail.com
I would like to cancel my espchat its not what i thought it was. Please refund my money to my account . thank you brenda8883@yahoo.com
i completely agree with the above comments they people are cheat and fake.they are sitting there to make fun of peoples problems and instead of any help provided them they give you nothing in return except those cheap alluring emails and all this cancellation of membership and your money will be refunded its all fake.i doubt if i will ever get my money back.but a lesson learnt that what is en stored for you you will get it no matter what this readers are fictitious and when they cant help themselves how will they help you all we need to trust is the timings of the god u will get what you have destined .
I've tried to cancel but cant i would like to cancel my subscription! I have not gotten what i payed for!
I feel conned. I signed up last week thinking I was buying time with Melody. Unfortunately, once they took my money they offered to sell me what I thought I had already purchased. I thought I'm here anyway let me go into the group chat and observe but when I clicked on the group chat I get a blank page with the only link leading back to the main menu.
I have sent 2 emails to customer service which has not been acknowledged. I am now raising it as an unauthorised payment because I didn't get what I thought I paid for and the customer service does not exist. DON'T DO IT.
Dear Kay,
Our records indicate that a refund was issued to you on September 13, 2011, following a request that you emailed to: support@espchat.com.
In order to contact one of our psychics, you have to log in to our site with your user name and password. We see that you did log in to the site and used the public chat room, so we are confused by your complaint. There is a schedule on the site where you can see when Golden Girl is available. You can log into the chat room when she is on. We just wanted to confirm that your membership is canceled and a refund was issued to you as you requested.
Sincerely,
Customer Care
i signed up 12.00 for one year with golden grl and i cant get on the site nor has she contacted me i want my money back
Dear Renay,
We are sorry to hear that you were unhappy with your membership. We would love to be able to help you and issue you a full refund to your credit card. Please contact our customer service office so we can help you. We are unable to locate any information with the user name "Renay."
Our office hours are Monday-Friday, 8:00 AM to 4:30 PM EST. We can be reached at this phone number: [protected], or at this email address: support@espchat.com. Please contact us so we can issue your refund for you.
Sincerely,
Customer Care
I believe Edward had to post his complaint on the internet, rather than contact the customer service office.That is the only way to get anyones attention on esp chat, Why do you have a cancel and message button if it is just going to be ignored? I myself have tried to cancel my membership, and have my 12 dallors for the year reterned many times, and nothing was done. I just decided to eat the 12 dallors and change my debit card number, rather than waste more of my time with your so called customer service. It was easy, and a cheep lesson learned.
money withdrawn and had cancelled subscription
I received 5 free days and cancelled subscription on the 4th day and was still charged 39.95 for a service that I only used once.
I wish to cancel my subscription and refund my 24.00$ to my MasterCard debit card.
I want to cancel my subscription and refund my $24.00 to my Visa card.
I would like to cancel my membership as I have not gotten any reading without paying any more money and that was not the deal as I understood it. Please refund my $24.00 to my Visa card. Martha @jntfish@att.net.
i hope this isn't a scam, as i just signed up after much concern over being taken. Marlene
i paid my money on a visa yesterday and i cant get no response with gwendolyn i just want my money back
i paid my money on a visa card and now i cant login or talk to gwendolyn i just paid yesterday and now they are saying its expired i would like my money back
Dear debbie s-s and Shirley Spurlin,
ESPChat.com only accepts payment by credit card at this time. We are very sorry for the inconvenience. You are still welcome to enjoy your free tarot card reading. If you have any questions, please do not hesitate to contact us: [protected].
Sincerely,
ESPChat.com Customer Care
Hi, I would like to continue getting a reading from Goldie, but don't have a credit card. I can send a payment in the mail! Please let me know.
i want to respond to gwendolyn's offer, but i'm on disability and don't have a credit card. What can i do?
I do have to say that all these complaints make me quite wary of esp.chat.com. I have never used this kind of website(psychic) because of the "scam ratio" as I call it. I do believe in the paranormal and would love to speak with the real thing. Alas, there are too many "scamers" out there to wade through to find the real thing and waaaayy to expensive, too.
Since money is too hard to come by these days, I am lost on what to do. The answers to these complaints seem straightforward and I wonder why the people didn't contact their customer service to begin with?
Confusion abounds! I guess I'll do more checking...
About ESPChat
Overview of ESPChat complaint handling
-
ESPChat Contacts
-
ESPChat phone numbers+1 (877) 668-0781+1 (877) 668-0781Click up if you have successfully reached ESPChat by calling +1 (877) 668-0781 phone number 0 0 users reported that they have successfully reached ESPChat by calling +1 (877) 668-0781 phone number Click down if you have unsuccessfully reached ESPChat by calling +1 (877) 668-0781 phone number 0 0 users reported that they have UNsuccessfully reached ESPChat by calling +1 (877) 668-0781 phone number
-
ESPChat emailscustomercare@espchat.com100%Confidence score: 100%Supportsupport@espchat.com94%Confidence score: 94%support
-
ESPChat address2780 S. Jones Blvd., Suite 3600, Las Vegas, Nevada, 89146, United States
-
ESPChat social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all ESPChat contacts
Recent comments about ESPChat company
Refund request
Sara Freder
6 reviews
Sparks Of Divine Light Healing
4 reviews
Astrology Answers
1 review
AstroMary.com
52 reviews
Dawat e Rohaniat
4 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Dear Dennis793,
If you need assistance with your account, please contact our customer service office at: [protected]. We would be happy to assist you.
Our records show customer service has responded to your emails. We explained that you do not have to join our “Inner Circle.” It is simply a bonus offer that we extend to our yearly customers. We also explained how to log in to ESPChat.com so that you could connect with Melody and that sending an email is not the way to contact her. To date, you have still not logged in to use the service. We would hate for you to miss out on this opportunity. Please go to www.ESPChat.com and Log In with your user name and password. You can go to the Group Psychic Chat or Private Consultation to do a live chat with one of our professional psychics. They are available everyday from 9:00 AM to Midnight EST. We look forward to seeing you online.
Sincerely,
ESPchat.com Customer Care