Epochfraudulent activity on my debit card

K
This review was posted by
a verified customer
Verified customer

On 11/30/2018 I received a message on my phone stating that someone had taken $100 off of my child support card while I was at work so I knew that it wasn't me. I called the 1-800 # which was provided on the back of my card and googled to see what epoch.com was. I found that it was a place that accepts payments (like paypal) but for porno and webcam pornography. I was furious so I called my EPPI card 800 number and informed them that there was fraudulent charges on my card so they closed out my card and sent me another one. I made contact with epoch.com on 11/30/2018 and they informed me that the people that did the refunds only worked Monday-Friday and they would refund my money back the following week as it takes 3-5 business days to get back... That seemed fair enough. I was informed that there was $100 charged to my card, (3) $50 charges and (5) $20 charges which was a total of $350. On Monday, December 3, 2018 I received $100 back on my card... Ok, where is the other $250? I called numerous times (every other day) and asked where was the rest of the money and was informed to give it a couple more days, a couple more days etc. Finally I informed them that I wanted to speak to a manager because I was at first told 3-5 business days and now it's been 3 weeks. They are now trying to tell me that they sent the full refund amount of $350 back to my card on 12/3/18 and I only received the $100. They want me to get on a 3 way call with my card holder to prove that I only received $100 and I am fine with that but when I do a 3 way call I couldn't push any response numbers so I asked them to do it and they informed me that I had to be the one to do it... Really??? if you're a business then why can't you make a 3 way call especially if you require this to put people money back on their card. The thing that makes me so mad is you allowed this person to use "my card" with a different name than what is on the card... Not even close and they even informed me of what this persons name and email address was. I have had it at this point and I'm passed pissed off!!! not only has my identity been stolen and my money taken without my permission but now I have to put up with the harassment from epoch.com to get my money back. My next step is the better business bureau and to my attorney because I have called and been patient enough!!! My case#: [protected]. My resolution is I want my money refunded as it's Christmas time and this was child support money for my son! way to verify person buying off of card and the actual person that owns the card!

Responses

  • MyUS.com / Access USA Shipping Dec 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    We are terribly sorry to hear this! We see our lead supervisor has been attempting to work this out with the trucking company that is scheduled to pick your shipment up. Unfortunately, there has been some trouble contacting them and confirming needed information. Please continue to follow up with our team via email so we can resolve this to your satisfaction.

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