EOS Fitness reviews and complaints 2
View all 158 complaintsEOS Fitness - Excessive billing for services not provided
Charges in the amount of $88 every 2 weeks sin June 10, 203 have been appearing on my credit card. Personal training services were to be received on an EOS app per my agreement with management. The trainer I was assigned to could not get the app working. She contacted her managers, I spoke with the managers and no one could assist. When they could not provide the service we agreed upon I told them to please cancel my personal training. The trainer said she would and she apologized for not being able to provide the service but said she tried everything she could. She was very polite and understanding. When charges did not stop I contacted the manager and he was extremely rude and said I signed the paperwork and that was that! He stated he was a new manager at the facility and he did not care what I agreed to with the old manager. Completely unprofessional. He not only did not care what the problem truly was so he could possibly attempt to correct it but his entire attitude and demeanor was horrid.
Claimed loss: $1,056
Desired outcome: credit card credited for $1056 for lack of service and false claims of providing service
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EOS Fitness - Identity theft with account using my debit card
You guys have an account opened in the name of leiza vargas using my debit card and it is fraud. My name is brianna boromei phone number813-452-0724 dob 1/6/98. I called facility several times for help on this and your company is allowing someone to use my card on there account. You guys told me no activity was on that account and I had my own account with you guys in my name so why would I have an account in another persons name? I want my money refunded asap please as I am very young and have bills to pay. I need your attention and help with this matter. I have spoken to a tucker and loli several times and no one is giving me my money back. Please help me I am a victim of fraud. I need my money to pay rent I am a medical assistant and work hard to pay bills. Please rush!
Desired outcome: REFUND URGENT
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