CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #42-61

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Still waiting for refund on deposit

Gayle Lyons of Denver, US

Nov 01, 2023 5:09 pm UTC

Resolved

Replied

I sent a complaint on the 20th of October and I received a confirmation and I responded. That is the only email I received until the 29th stating that I did not respond and you consider my complaint resolved. You are assuming the complaint is no longer relevant, it is. So again... my sister (Gayle Lyons) and I rented a car March 4th, 2023, returned it March 24. We were told our deposit of $300 would be refunded to my sister's checking account, minus $83.25, within 5 business days. Numerous times my sister went to the office and kept getting the run around and excuses. I am surprised that we are having such a difficult time with this. Please help us, since it was never resolved. Would really appreciate it.

Sincerely,

Diane

Desired outcome: Please refund our money and would appreciate an explanation

Enterprise Rent-A-Car response

Nov 15, 2023 10:00 am UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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I would be happy to look into this for you. Please have the main renter email Care@Enterprise.com with the contact information, reservation or rental agreement number, and details of what occurred. Thanks. –Chris R.

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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100%
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For users of TTY devices

+1 (866) 445-8284

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100%
Confidence score

Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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100%
Confidence score

Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Direct Dealer Program

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

Enterprise Rent-A-Car social media
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Jul 03, 2026
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