CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #502-521

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Payment not received

achilles19 of Woodbridge, US

Jun 22, 2020 4:12 pm UTC

Verified customer

Resolved

Replied

15 days after returning my rental I have yet to receive my $200 deposit. While the customer service line seemed to understand my issue, they could not offer me any resolution as they do not see the issue. I was explicit with the sales member at the time of pick up that I would be using a debit card and thus needing the deposit to be returned on the aforementioned debit card.

14655 JEFFERSON DAVIS HWY
WOODBRIDGE, VA [protected]
[protected]

As for accounting, the enterprise website will not let me look up that specific rental ' forbidden code' shows when I try to follow the sites instructions. This is overall very concerning.

Enterprise Rent-A-Car - Payment not received - Photo 1

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Enterprise Rent-A-Car response

Jul 10, 2020 1:04 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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achilles19, your feedback is important in maintaining and improving service and satisfaction for all our valued customers. We would like to discuss your experience with us in more detail. Please email us at care@enterprise.com with your contact information, reservation or rental agreement number, and any additional details. Thank you. -Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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33%
Confidence score

Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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100%
Confidence score

Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Direct Dealer Program

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

Enterprise Rent-A-Car social media
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Nov 09, 2026
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