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4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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10:59 am EDT
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Enterprise Rent-A-Car false damage claim

I am being accused falsely of damaging a rental car from this business. On 10/17/2019, I turned in the keys to my rental car, after I had walked all around it checking for damages and found none. While I was checking out the keys were given to an employee to drive around to the back of the building. When I exited the building a couple minutes later the employee was still clicking the alarm button on the key to try to find the car. The parking lot only had maybe 10 cars in it at the time. But I still had to point out the car do he would stop setting the alarm off. A couple hours later I got a call from Enterprise asking about damages to the car! I am now having to try to fight this ridiculous claim, probably from an intoxicated employee on the job.

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6:49 pm EDT
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Enterprise Rent-A-Car false claims; smoking claims

On friday october, 25th I rented a car from enterprise. This location is very small and only had four men working. While being helped the men where unprofessinal and neglected our transaction. Two of the men helped us which defenitly was not needed because they begin making convensation on things that had nothing to do with our rental. They were asking us questions of where we are going, what we`d be doing, while on our trip, asking our age, then making jokes while also messing up our transaction. At the time he told me how much we owed and I told him I didnt expect that price and that I didnt have enough he tells me I can ask my friend if she could pay it. At this point we asked him 'sir my friend is not 21 can she still pay for the rental and have it in her name"he says"yes its fine"then he goes off topic and ask us how old we think one of his co worker is while, putting my under 21 friend into the system and swiping her card" this is unprofessinal because we go out side to pull of the lot he says "oh wait im sorry I messed that up she cant have it in her name" at this point my friend has zero dollars in her account she spent 373 and its gone she cant get it back until the next day. He then says I now have to pay for it when all of the money between us got taken out of my friends account. He and his coworker continue to joke. His cokworker says "if you see me at your college event, you dont know me I may be drunk (unprofessinal) and laughs. We finally get the paperwork done and he tells me I owe 303 which was different from the first amount but he said everything was fine. Now mind you my freind has no money because of this mess up and that worker knew that he couldnt let my friend have the car. We get to the car on the lot and he says i`d be refunded 95 dollars. I had the car for one day. I get a call today october 28th and they say"I cant get my refund back which he says is 200 dollars"I say"why"he says" do I know of any smoking in the car "I say" no there was no smoking in the car and he says " well then your not gonna get your deposit back and gives no back up to his ruling and no explanation of how now my refund is now 200 dollars. I attended and event where the windows were left down at a fesitval that had a bonfire right near it and the smoke probably came in that way. This so ridicuouls to me because they messed up with the 21 age limit term and caused an uneccesary transaction, then were unprofessinal, and gave no explanation on the ruling of my deposit not being givenback. I need someone to fix this i`m a college student and cant afford this. Also the man who called wasnt who competed my transaction. I need answers to wear in the terms and conditions it state they can take your deposit off of a false accusation. This company will not get any more business from me and ill reccomend others not to also.

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5:57 pm EDT
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Enterprise Rent-A-Car unauthorized credit card charges

This enterprise location has unauthorized charged my card not one but twice. I don't even have the rental anymore and they are still charging my card. I have called corporate and filled an compliant. At least let the customer know you will be charging them before you just charged them. I have been charged over 300$ and my insurance company payed for my rental. Here is my rental # 72yvcz

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10:14 pm EDT
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Enterprise Rent-A-Car rental agreement

The government rented me a compact vehicle from the above location (239 robert smalls pkway). The car was rented in august and was to be returned oct 25th on government orders. It was to travel from sc to fl for training. I was called a few days later from my departure, that the clerk did not do my contract correctly and that the government credit card nor my information was taken properly. That was corrected when I had the first opportunity. Then I received calls to rewrite my contract when the 30 days came near. The contract expired sept 23 but I was able to make it by sept 27th (to the beaufort location). I received multiple calls after my visit on the 27th that I still needed to get this done. When I went in person I simply thought the clerk finally took care of it. Then I got multiple calls but I stated to the assistant manger of beaufort that I had taken care of it and it was nearly impossible for me to leave training, I insisted there had to be some miscommunication because the clerk took my information again. On oct 10 they said it was time to renew it for the second time but I stated I would try my best over the weekend or first thing on monday. Today is monday and I went to 920 n navy blvd enterprise to see if I can address the situation. The assistant manager then stated he would not allow me to rent from this location because of the assistant manager of sc and her discouraging notes. He said he could see that I went on aug27th but did not want to deal with my situation if beaufort already had a problem with me. I pleaded that I was in a training environment and it was difficult to reach any locations due to school/training. I had all military belonging in the car and asked if I could atleast rent another vehicle but he then said to contact sc to see why she wrote all those notes. I then called the assisted manager of sc and she simply stated "i'm not going to continue to deal with you if your not taking our calls". I calmly stated my situation and she replied that she could tell my command her self that I would no longer get a vehicle from there. Professionally I pleaded for an understanding. It is automatic payments from the government and I was not delinquent. Taunting me, she stated maybe I could be nice to the fl branch and possibly get a car there. After two hrs at the fl branch he stated no but in conclusion I asked to get a ride back to base and he replied he could no longer help me. Both sc and fl branches seemed to discriminate against military personnel. I was distraught and appalled by this situation

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2:11 pm EDT

Enterprise Rent-A-Car commercials

I used to love Enterprise commercial's creativity...now I run for the remote to change the channel. The incredible volume of these commercials is off the chart, ridiculous and unnecessary. I thought there was a law about overly loud commercials? These commercials are obnoxious. They don't get my attention in a good way, they make me not want to use the company.

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7:53 pm EDT

Enterprise Rent-A-Car jobs

I don't appreciate what Jennifer Livingston did to waste my time after an interview and delayed me with an answer and now she turned me down for the job. I'm very qualified for the work and she failed to let me know how the process works. I want to work for enterprise and I have my friend works in enterprise saying they need to hire alot of people. I want to make a complaint about what Jennifer Livingston was doing a d turned me down for the job. While everyone getting hired?

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1:31 am EDT

Enterprise Rent-A-Car customer service

On September 13th I made a reservation through Priceline with Enterprise for a rental car for 4 days for my father. I was charged $33 for the insurance that I opted for time that I checked out with Priceline. Leaving a total of $145 to be paid at the time that the car was picked up. When my father went to go pick the car up he was first told you cannot rent a car without an electric bill in his name proving proof of residency. Unfortunately my dad only rent a room in someone else's home and the electricity bill is not in his name. He did, however, have mail from the DMV, Sacramento County Superior Courts, medical bills, mail from Social Security, all current mail from the same address as the address on his ID. You would think that this would have been sufficient showing proof of residency but the man working the front desk insisted that only an electric bill would be sufficient to prove his address. Then the man proceeded to tell my dad about how he didn't have full coverage insurance and therefore he would not be allowed to rent a car through Enterprise anyway. Which could be understandable if we hadn't paid for the optional insurance when I made the reservation through Priceline if you hours prior. Which, keep in mind, they had already charged his card the $33 for insurance coverage that they offer. My dad who had just gotten off of work and wasn't able to go home to change his clothes before he went to the Enterprise office off of Fair Oaks Boulevard in Carmichael California, was being treated as if he was inferior To the man (his name being Michael I believe). The Enterprise representative was not only extremely rude to my father, but was absolutely no help to him and finding some solution nor even offered a refund for the $33 he had already been charged. Needless to say, my father left the Enterprise office extremely upset and without a rental car. I I can promise you I will never refer anyone to Enterprise. Whether it be that store, a Carmichael California, or any other Enterprise in the country. Ever! I would like to see Michael go out and work as hard as my dad does every single day, out under the scorching Sun, and temperatures that can fry an egg on the cement. All well being 20 years his senior. My dad deserves to be treated with the utmost respect. Not treated like a low life bum expecting a free handout. Perhaps Enterprise should send all of their employees to a customer service etiquette class and require each employee she passed the class before they are allowed to begin actually working for the company.

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6:48 am EDT
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Enterprise Rent-A-Car car rental

Requested a car in person one month in advance 7/9/19. On 8/9/19 went to get the car, got an upgrade to Ford fusion hybrid for a little more money, accepted car after was washed, quick walk around black car, all wet. Had to get on road going to wedding in N.J. started to loose tire pressure in on tire, stop to add air notice small gash in tire, keep losing air pressure in tire, almost there. Got to N.J.called road side was told if it why isn't an emergency to wait till tomorrow and switch the car out tomorrow came was told to go to Route 9 went there man had no cars to switch took the car and had tire fixed new tire lost a half a day and have a night 2 days later while out shopping started to rain car was all over the road sliding around really uncontrollable went back to families house and called Enterprise in Johnstown they called me back and told me to either go to Route 9 or Route 37 just watch out the car called both places no Cars available call next morning Route 37 said they had a car another full day lost how to then drive this car to Route 37 and they could not put me in a car that's the same so they gave me a Toyota Corolla which is a downgrade got back to Johnstown after our seven day trip tired return the car explain story was told all they could do let's take off $80 at the time just wanted to get to bed and you have no all this over but as my bills keep coming in about the vacation I get irritated knowing that I felt ripped off and some way and lost two days of vacation and I only received $80 off should have been at least double that.

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11:41 pm EDT
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Enterprise Rent-A-Car enterprise damage recovery unit

I previously submitted a review detailing my experience with the Spokane Valley, Washington Enterprise branch. To pick up where I had left off, a rock had hit the windshield of my rental car(2019 Ford Flex) that I had returned to the branch on 05/13, upon returning, I signed an acknowledgment of the damage and asked how much the repair would cost, I was told that they(at the branch) had nothing to do with that and that corporate would be contacting me. I did receive a letter from the Damage Recovery Unit about a week later informing me that a claim number had been assigned and that I would be receiving a bill with "supporting documents". I called the number on the letter a few days later and was told that "the wheels move slowly" on something like this and to give it about 30 days. I thought this strange as the branch manager had informed me that it was a simple repair and it was fixed immediately by Safelite. After hearing nothing for a couple of weeks, I called back in and spoke to a young man named Cody who informed me that they were waiting for the branch to send them the bill and that it could take up to 30 days. I called back in a few weeks later after hearing nothing and spoke to Kristen who informed me that billing for certain vendors is only done once a month and that it could take up to 45 days for me to receive the bill, I accepted her timeline and agreed to wait even though this is not what I was previously told. I should mention calling in to the Damage Recovery Unit(Dru) is a painstaking and Time consuming process as you have to hold before speaking to the operator and giving your info and then hold again while you are being transferred to "the team" handling your claim. After nearly 60 days and hearing nothing, I called back in and spoke the to the most disrespectful and combative representative you could ever imagine, I have already submitted a complaint to Care @ Enterprise with a basic transcript of what he said to me so I'll leave the details out of this. He informed me that it could take 90 days to give me the information. I finally received a letter on July 27th, 77 days after the claim was initially opened! This informed me of the amount they were claiming I owed plus a $50 Administrative fee, total of $447. The funny thing about is that after all of this time, they still didn't send me the actual invoice from Safelite, in other words, they still had no proof to show me that this was legitimately what I owed. I called the branch and finally got the branch manager to email me a copy of the invoice, I have no idea why he couldn't have done this when I asked him about it just days after I returned the vehicle but at this point, I was just happy to finally see it. The invoice that he sent me does not match the amount that I'm being billed for, I would call this the very definition of Fraud. The DRU Called me last week to ask why I hadn't paid, I told her about the discrepancy and she told me that she would send t the bill to collections if I didn't pay, I told her to go right ahead. The bill is now with a collection agency and due to the way that I have been treated, they will never see a dime from me. It didn't have to be like this, I was ready and willing to pay for the Actual Damage from Day 1 but they insist on dragging this out and shrouding the process in secrecy so that they can throw in fraudulent charges and outrageous Administrative fees after wasting a significant amount of my time. Therefore, I'm considering this matter closed and by the way Enterprise, don't bother putting me on the "Do not rent list", I voluntarily pledge never to do business with the rental car company from hell ever again. I hope it's worth throwing customer service out the window by farming out this process to the lowest bidder(probably the same kids that were selling magazine subscriptions door to door a decade or so ago) to save a few pennies. At least with the money you save, you can afford to hire Kristen Bell as your spokesperson so I guess that's something.

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Update by Erick Z
Sep 11, 2019 9:37 pm EDT

I already submitted a detailed e-mail to care@enterprise on 06/28. I was told that the area manager would be in touch and I never heard anything from them.

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1:06 pm EDT
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Enterprise Rent-A-Car car rental

I rented a car from Enterprise at Hamburg airport on July 23, 2019. I paid the car rental price in full amount in cash the same day I picked it up. When I asked for a receipt, the employee responded that it will be sent via email with the rental agreement (which never happened!). I returned the car on July 28 and the employee never mentioned my credit card would be charged for the rental. Upon my return back the US, I received a message from my bank that my credit card was charged for the rental fee I HAD ALREADY PAID. I emailed enterprise and they promptly responded that they never received cash from me. That employee CLEARLY purposely never gave me a receipt and probably pocketed that money. No idea what to do now!

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11:57 am EDT
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Enterprise Rent-A-Car false damages claim #[protected]

Our employee rented a vehicle on 3/1/19 from Enterprise Rent a Care of Boston, LLC.

The rear bumper had damage at rental and was noted as a scratch on the agreement. Upon return of the vehicle, the attendant noted that the black plastic under the front left bumper had minor damage on the corner. No documentation was provided to the renter.

Two weeks later (3/13) we receive a letter of demand for damages, in the amount of $1, 600. No documentation or photos were provided.

An additional two weeks (3/28) go by (now a month past rental return) and an repair claim and photos of a completely different vehicle were provided.

I called the number on the demand letter (3/29) only to have a recording tell me that no calls were able to be received at the time. So, I sent an email (4/2) requesting additional documentation and clarification on the damage as the information provided did not match the claim request or the stated damage at return. TWELVE days (4/15) go by before I received a response from the Recovery Specialist with a poorly scanned copy of the original rental agreement, that is not readable and the assurance that the other requested documentation would be sent by the accounting department.

Two days (4/17) later another demand letter arrived, no additional documentation from return or photos of damage. Again, I sent a follow up email to the Recovery Specialist. The next day (4/18) the Specialist responded with partial information, no photos and still not documentation. Again we responded clarifying that the only damage noted to the renter was the lower black front bumper, no visible damage to the painted bumper. Clearly not as significant as shown in the claim or photos.

Four days later (4/24)again a response from the specialist, this time admitting that the photos provided as support for the claim weren't even for the vehicle in question and the claim was indeed incorrect. Again we requested the correct photos and documentation.

Two months later (6/20), we again receive an email with the erroneous claim and payment demand. We still have not received any accurate documentation, estimates or photos of the actual damage to the vehicle. My final email on 6/21 stated that until accurate documentation and photos of the actual damage to vehicle are provided no payment would be made.

Mind you within this time frame, I also received two other false damage requests from other Enterprise locations in the US. Those were disputed and dropped by those locations as they agreed the damages could not be substantiated on their end.

Yesterday (9/4) we again receive the same demand letter from a different Recovery Specialist. Again, I reiterate what I have stated for the past 6 months, until accurate documentation, photos and estimate are provided we will not make any payment.

Today (9/5), we received the same demand letter from the previous Recovery Specialist. Again, I reiterated that we will not be issuing any payments on a false claim.

I plan to pursue this false insurance claim.

Sincerely,
In the insurance industry

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Enterprise Rent-A-Car discrimination

I called Enterprise about possibly renting one of there vehicles, I had gone inside just a few years prior to now and was all set to rent a car to travel and decided I didn't need the rental, now it a few years later and called to rent a vehicle and was given a price which was very high and I also was all set to rent with a different company but I wanted to go with one thatwas very close by because I was too tired to drive and wanted to make sure I would have the car in the early am for two very important Dr appointment, s. I arranged it then I was told I am on some list of do not rent! And I had forgotten about 15 or more years ago I had a small bumper I in a parking lot which did not damage to the other car I did not even know that it hit a car at all but I quess I did but didn't later found out by boyfriend took the car when I was showering and he didn't know he bumped into a car lightly and put a size of a pin hole in the bumper but I paid for the tiny damage and replaced the whole bumper, now they rented a car to me after and gave me another vehicle to drive, I was embarrassed because I had never been in any type of accident but come to find out later thaty boyfriend at the time grabbed the keys when I was in the shower and went to the Walgreens and he tapped someone's bumper but didn't know he did I got a letter that I had a hit and run, but that was not true I called the police station and there was no such report, so I did take care of this issue which again was given a vehicle, now I am do not rent list lol, wow I didn't know I was such a criminal 15 years or more ago but ya over the weekend I expressed myself about my disabilities and after that it seems I am now on the do not rent which was not there a few years ago, so when I called over this labor day weekend I was very upset and speaking to one of the Enterprise agents and told them I had a severe breakdown last year and we talked about it and I told this woman about me in details and I am a delivery driver and I have never in my life had any fault to any accidents and have an outstanding background to my driver's license, but I'm a risk now that I expressed my disabilities to an agent. I am now having my attorney get this information to the judge asap because this can ruin my reputation as a outstanding citizen of the town I live and the work I do which is a driver, I am embarrassed about the tiny pinhole that happened years ago that seems to be a problem now that I spoke in details about my personal life which I am proud to say how far I have come to be a good person that I am and always was. I am a woman of God and obeys the laws, and now I am completely humiliated by Enterprise and I did ask them what is this about they did not give me any answers this is definitely discrimination against my disability that I spoke about over the weekend before I would get this car rental now I have a work coach with the government program that helps people get full-time work, and I will have to bring this to their attention and to court if nobody it will give me an answer why I'm being treated the way I am they had blocked me from calling them back which they asked me to do so, iwould have had a vehicle with another company but they had me wait till they closed now put me in a bad situation. I am going to bring this to the court tomorrow and demand that I do have the absolute right to know why I am on a do not rent a car list and especially if it's something that happened 15 or more years ago that I had taken care of but I know it's not about that! It is about the conversation I had that was personal with another agent. She had Expressed personal things about herself too and we talked and now all the sudden I am on a do not rent because I almost drove away with a car with them 3 years ago. And even after that incident they did give me another car so I know this has nothing to do with that tiny thing that happened a long time ago I am waiting for my attorney to call me first thing in the morning I am humiliated and embarrassed and demand to know why they are treating me so rudely and had me call several numbers when I could have picked up another car that was ready for me to go but I was being responsible and not wanting to drive due to being tired and Enterprise was closer to me and they would have been able to pick me up and I could have only had to drive down the street which would of been fine with me but now they cost me 2 appointment, s that were very important for medical reasons and now I'll have to pay cancellation fees at a high price to where I had to go early this morning because they kept me waiting until they closed and still never gave me an answer why I'm on some kind of do not rent a car list with Enterprise. I am definitely feeling discrimination from my personal conversation I had over the weekend when I was very upset and expressed myself and my disabilities and how it had in the past effected me now I am treated differently. It was clearly obvious especially that I had already went into their office and spoke about pricing and almost rented a car but now it's so much different now that I spoke about my disabilities which has nothing to do with how I drive and it does not affect my driving in fact it makes me a much better driver I am a very cautious driver I am a good citizen in my town and known to be 1 of many people to do good things you donate my time when I can to help others in times of need.

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Enterprise Rent-A-Car bad customer service & adding damages to the claim

My worst Car Rental experience ever.
If you rent a car from the Nashua, NH, Main St Location, be VERY careful!
I rented a car in May and did the usual walk around with the Enterprise representative, could not see anything. She was pushing really hard for me to get the damage waiver, but I had it through my Insurance company, so I said no to that. After I had returned the car (was left for pickup at a body shop), I called to make sure everything was OK. Then they told me that there was damage on the car. It was so small that it DID NOT EVEN SHOW ON A PICTURE they sent me, I had to come in to the office to see it.
The Enterprise representative showed me, standing at the rear right corner, looking with a specific angle at the front door, that there was a very minor crease dent. Standing beside the car, you could not see ANYTHING! He said that he always look at the car like that when he make inspections. Then WHY did the other representative not do that with me when I picked up the car? I have NEVER needed to look at a rental car like that before.
That's not the end of the story.
I was held responsible for this, and was waiting for an estimate. 3 weeks later I get a copy of the invoice for $950 (!?), with pictures of damages that now SUDDENLY could be seen on a picture. Those damages were NOT there when I returned the car. I have been talking to the Enterprise DAMAGE RECOVERY UNIT in Kansas, but they refuse to admit that there is a problem. I am currently fighting this with a lawyer.

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Joyce Tivis
Colorado Springs, US
Nov 08, 2022 2:27 pm EST
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I'm currently going through the same thing now, they sent me pictures of after but none of before which for once it didn't hail in Colorado Springs at all months before my rental n months after. They never took a picture of the roof but all of a sudden the roof is damaged. Worst experience ever I can't believe Hilton Honors is hooked up with these scammers.

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Enterprise Rent-A-Car fraudulent damage claim

I rented a 2018 Nissan Altima on 7/24/19 at the Enterprise Location on the East Frwy. The rental agreement #6J2VQL.
This car was running fine for the first week that I had it but the following next I started having issues with it not starting. The 1st time that it wouldn't start, I called my AAA roadside assistance and the technician that came out said that the battery was corroded and that Enterprise must have not checked under the hood of this car for a long time. He said that the car shouldn't have been rented out with the battery being in that condition. I can call AAA and verify this with the technician. Anyway he had to clean off some of the corrosion in order to give me a jump start.
He told me to drive around for about 15 minutes to charge the battery and I did and I thought it was ok. But 2 days later, I had the same issue with it not starting and I called Enterprise and informed them of the problem and they connected me to their roadside assistance. They told me that I would have to pay $55 extra to send someone to help me. I told them that I would use my own Roadside assistance and they said it was ok for me to do so. After they got it started I drove the car straight back to the Enterprise location that I rented it from and I let them know about the issues that I was having with the car and that I wanted to swap cars. The employee at the counter apologized for the inconvenience and then said told me that they didn't have anymore cars available. She offered to give some kind of discount on my rental for my troubles.
So I paid for my returned car which was the 2018 Nissan Altima, and I asked if they can take me home. The Employee said ok and she went outside to see if she could start the car that I just returned, so she could take me home, and of course... it wouldn't start for her either. So she went looking in the lot for another car, so that she could drive me home. She pulled up In some other car and I got in. She started driving and maybe 2 or 3 blocks up the street, she said that there was something wrong with the tires on this vehicle and we had to pull up in a service station and she had a flat tire! I'm really frustrated now! She said that she needed to call for someone to come get us. I asked her if they had any mechanics to do regular check ups and keep up with the maintenance on their cars on the lot and she said "No". Anyway someone else comes to get us and drops the other employee back at their Enterprise location before she took me home.
So why 2 weeks later I'm receiving an email saying that I somehow had damaged the car and that a claim has been filed on me for damages. I just received another email that states that Enterprise has filed a claim with my credit card company. What the hell is going on. First of all, the claim states that the date of loss was 7/31/19 and I still had the vehicle at that time and it was running fine at that time. I didn't return the vehicle until 8/7/19, when it was having issues starting. I don't know what type of scam that Enterprise has going on, but I'M NOT THE ONE"! I have the photos of the condition of the battery and some little scratches that were already on the car before I got i! And, I'm not responsible for the negligence of your employees perform maintenance of the vehicles that they rent out. This fraudulent claim needs to be resolved immediately or I will have to take this matter to the next level.

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Enterprise Rent-A-Car insurance

The adjuster is rude
Zero knowledge
Doesn't want to do her job
Miss informing me about my rights
Not accepting my claim in a timely matter all tho the driver admitted been at fault
I have called enterprise for a claim about an accident that I was involved in, I have explained to the adjuster that I was stopping at the red light when all of the sudden a truck rear ended my vehicle
The driver came out and said that he was sorry and that he was distracted
We called the police and made a report
The adjuster refuses to accept liability for the accident, saying that they have conduct a thorough investigation to see what really happened
The reality here is that they are waiting for the credit card to kick in to cover the damages
It's a trick that rental cars use to not spend any money fixing the cars, because they know that when you use a visa to rent a car, then visa covers all the damages accrued at that period
But it takes for ever for them to kick any
So I am left her without a rental car and with my car sitting in the parking
Loosing money because my car is my main income as I drive for a living

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Enterprise Rent-A-Car fraudulent damage or loss claim

DATE: August 2 2019

I have just received today an email from Enterprise for a Damage or Loss Claim for a vehicle that I rented early January, renewed numerous times up until June 1st when it was returned. The claim date was February 3rd which makes NO SENSE whatsoever since I was still in the vehicle and no claim was made or any type of communication (email, mail or calls) concerning any damages on the vehicle. I went through all the walk through inspections with a representative at the 2222 N University Drive branch in Coral Springs, and at any point did they mention a damage or loss on the vehicle. I dropped off the car at the Fort Lauderdale airport (which I have already had a bad experience prior to this rental as they are very disorganized with their dropoff process) and also did the walkthrough with the rep and he said they would email me my closed contract which did not happen till 3 days later. I have had this issue happen before and because of the negligence and irresponsibility of the airport not doing their due process on time I was charged days for a car I did not have because they could not find it on their property. Now once again I'm being held responsible for another person or employee's / company's irresponsibility. This is absurd and unethical especially months after the unit was returned and I will not be held accountable for something I did not due

I have rented numerous vehicle with Enterprise and feel I'm being taken advantage of, and will speak with the corporate offices and necessary contacts if the claims continues.

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Enterprise Rent-A-Car rental vehicle

I rented a vehicle from Enterprise on 7/22/2019 and the following day the air conditioning quit working. I was on vacation with my small children and the temps were sweltering in the upper 90's. I immediately called the original site of rental in Plymouth, Indiana and was instructed to find the closest Enterprise and swap out the vehicle. I drove to the nearest enterprise and was turned away but given 5 more branches to try all within a 50 mile radius. I attempted the other branches and continued to be turned away stating they didn't have any vehicles to swap our with. I was told by two branches that they would call me later in the day as they had returns coming in and they would be able to do a swap later that day. I was never called back by either branch. The next day I called the customer service hotline where I was told once again they could not help me but they connected me with roadside assistance who they said would help. After an hour on the phone with them I was told they couldn't get a hold of any local branches but I could drive to nearby airports and see if any of them had the availability to swap out cars. I made it known to everyone I spoke with that my child cannot breath in this heat and it was imperative that I have working ac. After calling some airports I was told no availability. The following day I called Headquarters where I was given a glimmer of hope by the man on the other end of the phone. He assured me that my child's safety was their utmost concern and that policy is to help those already in possession of a vehicle over those with only reservations. He then connected me to roadside assistance where I spoke to the operator for another hour only to be told she could not help so she connected me back with our original branch in Plymouth, Indiana. I spoke with a rep named Rachael who stated she would need to make some calls and would get back with me by the close of business that day. I never heard from Rachel again. The following day I tried to reach out online to reps who all said they could help but they had to reach out to other resources. Bottom line, I'm now traveling home on a 10 hour trip, in 90 degree heat with my small children, in a vehicle with no air. It has started raining so we cannot even roll down the windows. My entire vacation was ruined due to this vehicle and now my children's safety is comprised due to the negligence of Enterprise. This is my first time with this company and I am astonished by the lack of care and compassion for small children. I paid in full before I took this vehicle and all I asked is that it be functional. I also asked if they could just fix the air or swap the vehicle out for a small car, anything that would be safe to drive my children in. I offered to downgrade and never asked for compensation. At this point I want compensation as my children were forced to stay in during this trip and now are being forced to drive home in a car that feels like an oven. I worked all year for this trip and it was completely destroyed over something that could have very easily been fixed by this company

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Enterprise Rent-A-Car rental car

I rented a car from Enterpise recently because my vehicle was hit in a parking lot. I noticed the truck was not in great shape (scratches, funny odor on inside, lots of stains), but I was in a hurry and accepted the truck. The person that checked me out did not do a "walk around" and had me sign the agreement on an iPad. He did not email me the agreement. When my vehicle was ready, I went to the shop to pick it up. I had to be at a conference two hours away and Enterprise instructed the auto shop for me to leave he vehicle there. Several hours later, I got a voicemail saying they had questions about the truck. I called them back and they said there was a dent in the truck and they had already taken it in for repairs. First of all, I did not dent the truck. The truck was fine when I left it at the auto shop. I called the auto shop and asked them if they had noticed damage and they said they had not. The manager said I would get a letter in the mail where I could disputed the claim. I feel I am getting caught up in a scam. I will be informing my insurance company and retaining legal counsel if necessary.

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mj1968
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Jul 25, 2019 10:21 am EDT

I booked a rental for a court date (divorce and visitation). I was denied a rental because I didn't have enough to verify my identity.

This time, they said I needed...

Driver's License (check)
Credit card (check)
Utility bill (went online and downloaded three)
Pay stub (on disability)
Cell phone bill in my name (it's paid by my ex)
2nd utility bill (all is covered in my rent except electric)

The clencher is... Last month, I rented a car from the same location, with the same DL and credit card and purchased their insurance coverage. No problem.

Enterprise is costing me my "day in court" because they didn't disclose that they were going to arbitrarily make it IMPOSSIBLE for me to get there. I couldn't get an Uber because of distance (I live two hours away from my ex and the courthouse is in Chicago) and Lyft wants two credit cards.

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Enterprise Rent-A-Car deposit refund

I don't understand why it takes so long to return my money? I unfortunately used a debit card so Enterprise took part of my vacation funds from my account. I rented a car over the fourth of July. Returned it July 8th on time, with gas, and no damage, and have yet to see my deposit in my account. I've used plenty of websites and stores that refund money and I've never seen anything take this long. I think I'll go with another rental company after this. Just seems like bad business.

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Update by JNeuk82
Aug 13, 2019 4:22 pm EDT

I spoke with my bank and Enterprise put a 45 day hold on the funds. We called the location that we used to ask if they'd send over a fax to our bank allowing them to release the funds and it never happened. I just received my deposit today from the beginning of July. I have never seen a car rental hold your deposit for 6 weeks after only a 1 week rental. I'll be doing business with Budget from now on.

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Enterprise Rent-A-Car invisible dent on car

I rented a car from enterprise did walk around everything was fine, as I was driving down the highway the tire blew, I changed the tire and went to the nearest location to pick up new car. Got to the location in Philadelphia at the Jet Center, walked around car no noticeable damages or dents, the car was dirty but I was on my way somewhere in a time pinch so I did not make a big deal. I returned the car to my original location the next morning and was informed that there was a dent on the car. I could not see this dent. The guy then informed me that are trained to see these things and started opening the doors and trying to get me to see some type of difference, of which I couldn't. There was no scratches on the car nothing just this invisible dent that even in taking pictures of the car and getting a second opinion no one can see. I requested to please contact the office that I got the car from, as I knew I had done no damage to the car, and I had not been parked in any tight spaces. As of now Enterprise is attempting to charge a bunch of money to my credit card for this invisible dent. I am patiently waiting for a class action lawsuit to join as this seems to be a scam that they run.

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

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