CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #702-721

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: rent a car ( 2 comments)

santhosh chilamkurthi of Hilliard, US

Dec 08, 2015 4:57 pm UTC

Verified customer

Resolved

Replied

I rented a compact vehicle for 1 day (12/7/2015 - 12/8/2015) at Enterprise (Location : 6756 Perimeter Loop Dr, Dublin, OH 43017). While renting the vehicle I was a bit busy and dint look at the car that clear.It was a small size Kia Car.The person who looked at the Car noted some scratches at first. While Returning the Car, The person who handed me the vehicle was not present at the location.There was this guy "KYLE TRENNER" who took a look at the car and with out saying a word to me charged "1000$" on my credit card. I WAS SHOCKED. I dint expect this.I was 100% sure that there were no damages made by me.There were few scratches on the car as noted.He was so ARROGANT that he dint even reply to me.After half n hr, he came back to me saying I have already charged 1000$ on your account(due to damage on the car).If you need to talk something talk to damage recovery guys. FIRST RESPECT YOUR CUSTOMERS. I am very upset with the guy who behaved with me like this.I was so pissed off that I though of consulting a Lawyer or file a consumer case.I trusted Enterprise but this guy RUINED my trust. I am uploading car pic which he claimed me as damage and charged 1000$ and also his visiting card.

Enterprise Rent-A-Car - rent a car - Photo 1

Enterprise Rent-A-Car - rent a car - Photo 2

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Enterprise Rent-A-Car response

Dec 10, 2015 10:52 am UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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santhosh chilamkurthi,
We've noticed your comments and would like to look into this for you. Please email care@enterprise.com and include the rental location, your contact information, your rental agreement or reservation number and any other details so we can look into this further. Please include reference number 151210-001521 in the subject line of your email. We look forward to hearing from you soon.
Regards,
Carol H.
Social Monitoring Coordinator

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

2 comments

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What's wrong with you?

Lowell, US

80 comments

What's wrong with you? of Lowell, US

Dec 08, 2015 6:52 pm UTC

What is "dint"

meep591

Philadelphia, US

1 complaint

17 comments

meep591 of Philadelphia, US

Dec 28, 2015 8:35 pm UTC

Verified customer

What's Wrong, how gallant of you to point out the wretched human beings spelling error. I was wondering as I read this who is the superior person. You or the original poster. Clearly it is you. Thanks for pointing it out

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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100%
Confidence score

For users of TTY devices

+1 (866) 445-8284

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100%
Confidence score

Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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100%
Confidence score

Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

Enterprise Rent-A-Car social media
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Sep 11, 2026
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