CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #702-721

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: being made to pay charges that aren't my responsibility

Reviewer79040 of Port Charlotte, US

Sep 24, 2015 10:32 am UTC

Resolved

Replied

I am an Us Airman on active duty. During the month of August 2015 I was visiting home on a short leave. During my visit I rented a car from Enterprise. One of those nights using my rental I went to visit a friend at his house. Unfortunately that night, my friend's dad not noticing my rental then backed into it causing a dent a scratch. My friend's dad immediately knew he was at fault and said he would have enterprise report it to his insurance so he could cover the damages. That night we called the police and had an accident report made. Then the very next morning myself and my friend's dad went up to the rental location ( 4509 TAMIAMI TRL PT CHARLOTTE, FL [protected]). We explained what happened, gave them the accident report, and my friend's dad gave them his insurance information. The agent then took photos of the vehicle and told me that the report and all information would be submitted. Fast forward three weeks later im now out of the US on duty & my mother emails me a week or so ago to let me know Enterprise has mailed a letter saying I owe $1, 066.88 for damages. How is that possible when I was not at fault in the accident and from my end all the proper information was submitted. Im baffled and extremely annoyed with Enterprise at this point.

Information:
Claim no. [protected]
Date of Loss 8/9/2015
Balance Due $1, 066.88

Enterprise Rent-A-Car response

Oct 01, 2015 11:53 am UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Reviewer79040

We've noted your review and would like to help you out. Please email more details to care@enterprise.com include your contact information, claims, reservation or rental agreement number, exact rental office location and any additional details so that we can research this promptly. Please place reference number 151001-001855 in the subject line of your email. We look forward to hearing from you soon.
Carol H.
Social Monitoring Coordinator
Enterprise Rent A Car

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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