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Enterprise Rent-A-Car Complaints Summary

717 Resolved
202 Unresolved
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Enterprise Rent-A-Car complaints 919

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8:01 pm EDT
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Enterprise Rent-A-Car enterprise car rental insurance scam

On 16th of Nov my Insurance Company arranged a rental car for from Enterprise as my own car was damaged. While I took the car the representative looked at the car and marked the existing damages in the car. But she didn’t look into car by sitting low. I also didn’t know that they should look by sitting low so that they can see the bottom panel below the door. There was damage already in the car’s bottom panel below the door which she didn’t notice. When I went to return the car there was another representative and he looked into the car by sitting low and found that damage.

I did mention to him that the lady didn’t look at the car the way you are doing it. That’s how she missed it. The damage was already present and I’m not responsible for that. The damage has rust on it, so that way you know it’s done long before. I’ve the picture of the damage. I had the vehicle only for 3 days. But he didn’t agree and said since it was not mentioned in the paper you have to be responsible for that. I’m just pissed about the fact because of one employee’s fault I’m responsible for a damage that I didn’t do. The matter is still with their claims department. But one thing for sure I’m never going to rent a car from Enterprise in future.

Whoever reading this make sure you really look into car while renting it thoroughly. Normal body scratch you would be able to see, but make sure you check the lower portion of the car.

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Frank Ward
, US
Nov 26, 2012 5:57 am EST

My partner has just flew into the uk for a week and few days and I booked an enterprise car for her to pickup and they have said that they require a further 72 pounds extra on insurance so that if she came back with any damage/scratch etc., she does not have to pay an extra 600 quid...is this a rip off or what?

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9:52 pm EDT
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Enterprise Rent-A-Car car being rented unsafe

I rented a car from enterprise in shelbyville Tenn. on 4/6/2012 for the weekend going to Alabama when i got upon the highway i could feel the front of the vehicle shake it made me very nervous so when i arrived in Alabama i called josh at the shelbyville branch and told him he said if i felt uncomfortable i could go to a branch in Alabama. so i did there was 1 girl there with no one else i told her what was going on she came out sat in car started it then turned it off and said i can give u another car so i agreed she was very sweet to us she vacuumed car and washed it for us. we left with the car she rented us well about 30 Min's later i realized i had left my phone charger in the other car i rushed back to get it she was gone there was a man outside cleaning other vehicles my husband told him about the charger the man said we already rented it. i said what what would u rent that vehicle if there is problems with the front end he had no response luckily he found my charger and put it back my problem with all this is the was a bad decision on her part to rent a car that is having problems like that how would the company feel is a family was in that car and wrecked hurting someone this really makes me rethink about renting from enterprise that could have been me and my family taking a car from u without checking out a car that came in with problems i have rented from enterprise for several yrs and this is really making me rethink my decisions on doing this again

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9:09 pm EDT
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Enterprise Rent-A-Car charges for damage that happened after car dropped off

I am being invoiced for damage to a rental car that happened after the car was returned. There was a small dent under the driver's side bumper when the car was returned, the employee found it when he got under the car. The damage I am being invoiced for is for obvious damage to the passenger's side fender and wheel, not at all what was found when the car was returned. The photos I was given were taken 3 days after the car was returned, and the car had 38 more miles although the body shop is only 0.6 miles from the branch. The branch manager will not return my calls and the Damage Recovery Unit tells me that there is nothing they can do. I have now been given an invoice that states I have 10 days to pay - for damage that very obviously was not there when the car was returned.

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Update by HWB
Mar 27, 2012 7:25 pm EDT

Amanda,
I have sent an e-mail to you detailing the complaint. Any help will be appreciated.

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unfairenterprise
, US
Aug 06, 2012 8:47 am EDT
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I had a similar issue with enterprise, and took them to small claims court to get my deductible back. From this I uncovered that if you return the car after hours, or to a satellite location than you are responsible for the vehicle until they check it in, which could be anytime (even a month!). I'm interested connecting with other folks who had similar issues to talk about legal rights. If you'd like to learn more about taking some legal action, please contact me at enterpriseclaims@hotmail.com (not associated with Enterprise, just don't want to give out my personal e-mail). Hope to hear from anyone soon.

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8:05 am EDT

Enterprise Rent-A-Car beware of the 'damage' scam being run by enterprise

Beware of the 'damage' scam being run by Enterprise. If anything happens to the car while in your possession, Enterprise will charge you for it, even when it's not your fault. My recent experience involves the steel plate coming loose from under the engine and part of it started to drag on the ground. I stopped and saw what happened and then called Enterprise. They came out with an exchange vehicle, and almost immediately told me I would be responsible for the damage. The person accused me of hitting something on the road and, when I told him I hadn't, he essentially said "your a liar, and beside the car was fine when it left their office, so any damages that occur after that time are your responsibility."

After getting home, I started checking around the internet about Enterprise Rent-A-Car, and I discovered several hundred complaints from across the United States. From a number of different websites. Almost all of these on-line complaints were very similar to my complaint. So beware of this scam. If you must rent a car from them, I highly recommend paying for the additional insurance - mainly to protect yourself from this scam.

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James Omaha
, US
Jul 11, 2014 9:04 pm EDT
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100% argee

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LATANYA.W
ST LOUIS, US
Apr 15, 2013 3:51 pm EDT

I WAS RESENTLY IN A CAR ACCIDENT 4/12/2013 I HAD A RESERVATION TO GET A CAR FROM ENTERPRISE STILL IN SHOCK FROM THE ACCIDENT I WENT AND GOT THE CAR BECAUSE I HAD WORK THE NEXT DAY GOT THE CAR DID THE INSPECT ON THE CAR WITH THE CLERK AND WE LOOKED AT THE BODY OF THE CAR BUT NOT THE WINDSHIELD ON 4/14/2013 AFTER LEAVING THE ZOO I NOTICE A LONG CRACK ACROSS THE WINDSHIELD THE SPOT WHERE THE CRACK WAS LOCATED WAS CLOSE TO WHERE THE WINDSHIELD WIPER BLADE LAYS ON THE WINDSHIELD SO I WOULDN'T HAVE SEEN THAT WHILE INSPECTING THE CAR SO WHEN I DISCOVERED THAT I DROVE TO ENTERPRISE BUT IT WAS A SUNDAY AND THE LOCATION WAS CLOSED SO I CALLED AND LEFT A MESSAGE THE NEXT MORING I GOT THERE A LITTLE AFTER THEY OPEN THE MANAGER WAS THERE AND HE REMEMBERED GETTING MY MESSAGE BUT ATER I SHOWED HIM U CAN TELL HE ALREADY HELD ME RESPONSIBLE FOR THE DAMAGE NEVER SAID THAT CRACK IS SO CLOSE TO THE BLADE WE WOULDN'T ARE U WOULDN'T NOT HAVE SEEN THAT I THINK HE KNEW THE CRACK WAS THERE BECAUSE HE SUGGESTED I GET THAT CAR AND KEEP ON SUGGESTING I GET THE CAR BECAUSE THAT WAS ALL THEY HAD NOT SUGGESTING THEY WILL CALL AROUND AND SHE IF THEY COULD GET ME ANYTHING ELSE SO AFTER I TALKED WITH HIM ABOUT THE DAMAGE ON THE WINDOW HE STILL KEEP SUGGESTION I KEEP THE CAR AND THEY WOULD COME TO MY HOME TO DO THE REPAIRS HE CALLED THE WINDOW REPAIR COMPANY AND JUST SAID I NEED A WHOLE NEW WINDOW I ASKED CAN IT JUST BE REPAIRED HE SAID NO IT NEEDS TO BE REPLACED JUST IN SHOCK WITH HIM JUST WANT TO RETURN THE CAR AND CATCH THE BUS TO WORK I FEEL I WAS SET UP AND I'M NOT HAPPY AT ALL BE CAREFUL WITH RENTING FROM THEM CHECK EVERYTHING.THAT MORNING I ADDED THE CDW AND PAI INSURANCE AFTER SHOWING HE THE DAMAGE FOUR HOURS AFTER TALKING WITH MY INSURACE ADJUSTER HE SAID I DIDN'T NEED THAT EXTRA INSURANCE SO I CALLED TO CANCEL I WAS TOLD I HAD TO COME AND SIGN A PAPER TO DISCONTINUE THE COVERAGE GOT THERE DIDN'T HAVE TO SIGN ANYTHING HE WROTE SOMETHING ON MY CONTRACT AND TOLD ME IT WAS TAKEN CARE OF AND MADE A REMARK THAT I WAS STILL RESPONSIBLE FOR THE WINDSHIELD DAMAGE IN SHOCK AGAIN BY THE WAY HE IS HANDLING THE ISSUE.NEVER AGAIN WILL SHE WHO ELSE MY INSURANCE COMPANY WORKS WITH.

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12:53 pm EDT
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Enterprise Rent-A-Car damage claim + rental insurance

I had a car from ERAC for 13 days, which was nearly always parked in my drive way, parked rear in at work away from other cars, or parked at the end of the lot when out in public to avoid damage. Today I dropped off the car, with no issue. 6 Hours later I received a call from the ERAC in College Park, MD from Jeff stating they had the car and there was damage to the rear hatch below the window of a KIA Soul. He stated someone must have backed into me...Really Jeff? What type of vehicle can back in and hit a car 4 feet+ up and not do any other damage let alone a small crease. No problem he said, I had my rental coverage... Which I was told when I picked up the car would be $25. Not $25 a day, but $25. If I was told it would be $25 why in the world would I keep it (besides making sure I didn't get scammed on damages like the countless other people you can find on the Internet.

My issue is that this damage is bogus, and that I shouldn't have been charged $25 a day for this car. I was called one time over the entire 13 days with the car, despite the fact I originally took the car out for 1 day only. I wasn't called to be checked on before day 10, yet they found the time to authorize 6 holds on my credit account, 4 of which are over my limit (how does that work).

Watch out for this place, they are only out to take your money, not help you when you need it most.

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jws3
Arnold, US
Jun 06, 2012 4:35 am EDT

I've got a similar situation right now. On a Jeep Patriot from Enterprise the muffler bracket had been damaged before I rented it. Nothing was visible because the tail pipe is tucked back under the bumper. I didn't have any accident or mishap of any kind. No off-roading or anything that could cause underbody damage. When I returned the vehicle I reported that there was a noise in the rear. The agent did a visual inspection and didn't see anything. Then I got a bill for $775.85 for damage. The tailpipe had been pushed up so far that it was melting the bumper.

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8:52 am EDT
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Enterprise Rent-A-Car pre-existing damage

On monday march 5th 2012 I rented a mini van from enterprise rent a car at their plymouth, michigan location. Prior to leaving the lot we did a walk thru. The front bumper was majorly cracked! I had to point that out the leasing agent, he never pointed it out! The back bumper had abrasions and scuff marks. I pointed it out to the agent say in “back bumper has scuff marks!” he noted this down on the agreement and then proceeded to try to sell me on every single supplemental service he could, insurance, roadside service and some other insurance. I declined and he was not to happy. The rental was for $175 for the week (All inclusive). The print out came as $195. I told him this was incorrect and he said they would adjust it when I returned. I rented (Signed out) the van and left. Upon returning the vehicle, the same agent inspected the van and called out one of the scuff marks as damage. Claiming that it was fresh! What are we talking about a scuff mark or sushi? Fresh! The white colored van had not been washed in a week. Any scratched or marks were going to collect road grime! Apparently they have some tool to measure blemishes and anything outside of the tool is considered “damage”! Well the leasing agent and his manger refused to accept that it was pre existing issue and I paid the rental charges, the insurance deductable which should have been $250 but the held $500 along with sharing any insurance information that they wanted. Also I had to go thru a whole story of the wrong rental rate being charged before they would adjust it.
I will never go back to rent from this company ever again and am making it my mission to share this on as many sites as I can. I will be darned if I am going to be taken advantage off. The so called damage is the length of 1 ½ credit cards! I took photos and any one I show them to laughed!
Lesson to be learned
Avoid doing business with these shysters i. E. Enterprise rent a car
Take pictures of the damage with the agent in them as proof prior to leaving with the rental
Ask them what constitutes damage and using that as the guideline go over vehicle pointing out every single blemish you see no matter how small. Don’t be rushed, make the agent earn their pay and work for the scam they a re pulling.

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Update by TMurtaza
Apr 01, 2012 4:08 pm EDT

Enterprise has contacted me and decided not to proceed with this claim. They have refunded the $500 deductable deposit they were holding and issued a formal letter to the effect.
They contacted me through the my posting on the [redacted] site. Thanks for providing one of the venues that made this possible.

Tariq Murtaza

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7:13 pm EST
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I became the victim of a fraudulent $1200 hail damage claim when I rented a car from the Enterprise location at College Park, Maryland, January 2012. The vehicle had 35, 000 miles on it, and I added another 160 miles during my 8 day rental. On return, I was shown seven very small dimples on the roof. They were very difficult to see, much less document with...

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2:10 pm EST
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Enterprise Rent-A-Car poor service

Very poor customer service, I rented a vehicle due to an accident in our family car. The insurance paid $25.00 per day and that would cover the smaller car. The outlet did not have one in that price range (they said) and charged us for a larger vehicle that exceeded the amount paid by the insurance. I am older and needed our daughter to drive (she is 37) so I called and received a very curt, rude reply from David..How old is she? David asked, and that will be $10 more per day and you have to come in to arrange this (40 mile round trip). When I protested, David just replied “I don’t make the rules” Well David and enterprise I do make my rules and rule # 1 is that I will not rent from your company ever again and will tell others about this as often s I can. By the way the book in the lobby about your great customer service needs to be removed as it is a lie!. Bob Jernigan

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2:20 am EST
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I received yet another bill for $985.03 from the Enterprise Damage Review Unit (DRU) when it should have billed to the person that hit me when I was parked. My rental car was hit in a parking lot in Wheaton, IL on 12/24/11. I tried 3 times to communicate the details to Enterprise including the associated police report with the insurance information of the...

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12:37 am EST
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Enterprise Rent-A-Car toll violation and $15 admin fee b/c no one returns phone call

Seems like this is a common complaint and I'm hoping this grabs the attention of an Enterprise representative like some other posts I've seen. Long story short, I was conducting business out of state and I wasn't used to paying tolls and happened to pass (2) $.40 tolls. So, after spending countless time finding out where and how to pay these IL state tolls, I went on the Illinois Toll way website THE DAY OF THE INCIDENT and paid the whopping $.80. I have confirmation emails from the Illinois Toll way and everything. This was back in September by the way. Fast forward to beginning of January...I get this Enterprise letter stating THEY paid the tolls and THEY are going to charge me $15 as an admin fee if I don't reach them within 15 days. Here's the problem...NO ONE ANSWERS THE PHONE. The only contact info on this letter is a number that goes straight into a voicemail of some sort. Extremely disappointed with this service and I've been using Enterprise for years. I'm a very busy traveling professional and tracking down someone is the very last thing I want to do. Unless someone resolves this issue I will never be using them again and I will pass this experience along to others I come in contact with…

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dagojarvizu
, US
Feb 09, 2019 2:41 pm EST

I received an email from Enterprise stating "In accordance with the terms of your rental agreement, you are responsible for all citations and toll charges incurred during your rental period. Herewith, we are letting you know that we will be processing the payment for the citations or toll charges (plus applicable taxes, fees and or surcharges) to your credit card within seven days of this email." The citation was legit and did receive a $14 admin fee from Enterprise. The problem is Enterprise never paid the toll contradictory to what their email stated. The toll fee was $0.90. The fee is now in collections and is now $80.90. I've called and emailed Enterprise all my supporting documentation and all I received was "Sorry is this letter confused you..." The email clearly states they (Enterprise) would charge my credit card for the toll charge and fees which I was OK with. I am not OK that they did not do what they said they would do and now my credit may be affected. Also, why charge a $14 admin fee if nothing was processed? Isn't the $14 fee for processing and paying admin overheard?

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Feb 28, 2019 4:04 pm EST
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dagojarvizu, we would like to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and the full details so we can look into this promptly. Thank you. – Carol H.

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Grace Buck
, US
Sep 20, 2018 10:23 am EDT

I call BS. Every single toll has a sign that says “if you missed your toll call or visit 123XYZ. Plus merely google searching “pay my unpaid toll il” get you the direct link. I’ve lived here 15 years. I can go take a pic if you need.

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Josh Hopkins
, US
Sep 11, 2018 10:07 pm EDT
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I'm in the same boat as many.
I went thru a .75c toll which was automated and recieved a $15.00 charge along with the toll. As a company owner I have used Enterprise quite a lot and if this issue isn't properly rectified I'm done and I will also be telling everyone I know to never do business with them.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
Sep 19, 2018 3:02 pm EDT
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Josh Hopkins,
We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.We look forward to hearing from you.
Regards, Carol H.

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Ehaubach
, US
Jul 26, 2018 1:26 pm EDT
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I too am disappointed with Enterprise and hope they change their practices. I had received a parking violation (my own fault) and paid the ticket myself within the week of getting it. It is now about 1 month later and I received a letter stating I will be charge a $14.00 fee. I called the number on the letter and was told it was an administrative fee. How ridiculous. The fine was paid, we should not be charged extra for resolving the issue ourselves. On top of that, at the time of my rental, the Enterprise location I had rented from had failed to put the newest license plate registration sticker on the plate of the car I was driving. I was therefore driving around with expired plates. I only realized this when I received a separate ticket for this violation. I called the office and they stated they had the sticker there and asked if I could bring the car back so they could put it on the license plate. This was not a huge deal, but did take me out of my way for the day. It's frustrating that there error cost me my time and when I resolve my own error, it costs me an additional $14.00.

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Enterprise Rent-A-Car
St. Louis, US
Aug 02, 2018 2:31 pm EDT
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Replying to comment of Ehaubach

Ehaubach, thank you for bringing this to our attention. I assure you it's never our intention to inconvenience a customer. Please take a moment to email ehiescalationscc@mailca.custhelp.com with your contact information, the exact rental office location, your rental agreement or reservation numbers and the details above so we can address this for you. Thank you. – Carol H.

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eme2
, US
May 08, 2018 8:54 pm EDT

Hertz is easier to deal with than Enterprise for the insanity of EZ Pass mistakes, overages.
My suggestion is do not rent from Enterprise if you have to use EZ Pass tolls. They will tell you "call the EZ pass company", and EZ pass will say "Call the rental car company". Meanwhile, you are helpless to $15 dollar fines and erroneous toll charges up to 8 months after you rent a car. If you paid cash, got the green light - tough luck.

When you rent with Hertz, they ask for your EZ pass statement and see that sometimes the meter does not work so they erase the insane fees. There is a real quagmire with rental cars and EZ Pass - it is anything but Easy.

I will never rent Enterprise again I spent over 20 hours on the phone and receive statements for items resolved again in 8 months.

Enterprise Rent-A-Car
Enterprise Rent-A-Car
St. Louis, US
May 30, 2018 1:59 pm EDT
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Replying to comment of eme2

eme2,
We’d like to speak with you further about this. Please send us a detailed email to ehiescalationscc@mailca.custhelp.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
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KDB1
, US
Mar 27, 2018 10:51 pm EDT

I am in shock and the amount of people with complaints and problems concerning Enterprise and tolls. I hadperson a similar situation where there was no way to pay the toll. I was unfamiliar with the area and did not have my EZPass person and they said sorry, nothing they can do I had to pay the fee. VERY unhappy I paid it. And made note to always bring my transponder with me in rental cars. On my most recent trip I had the transponder on the dash but it must not have read it. I just got a letter from Enterprise for the $1.90 toll AND the $14 fee due. Now that $1.90 toll is c.osting me $15.90! I am a regular customer and appalled at this fee.

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Chrismene
, US
Sep 28, 2016 9:17 am EDT

I had a rental from enterprise from 6/10/16-7/30/16 because my car was in the body shop. On 9/26/16 I received a letter dated 9/21/16 stating that I had a moving violation for the amount of $200 and a $10 admin fee which would be automatically charged to my credit card. I called the number listed on the letter [protected] to inquire about this ticket and they directed me to visit www.public.cite-web.com to view the ticket. I viewed the ticket and it was for incident that happened on 7/14/2016. The fee of the ticket is shown as $100. After contacting a few people including DMV website and an enterprise "manager" as she referred to herself, I was charged a $100 late fee. How can I be charged a late fee for a ticket that I didn't know anything about. The ticket was never sent to me, it was sent to enterprise. Enterprise didn't give me any option to contest or pay the ticket on time. Instead, they claimed, they paid $200 on my behalf and now seeking reimbursement from me. Either MVA sent the notice late to enterprise or enterprise paid the ticket late and was charged a $100 late fee. Either way I didn't receive the notification until 9/26/2016 which I have proof of. I have tried many times to reach the "manager" I spoke with and so far I have not been successful. I don't partake in unethical behaviors and enterprise have lost my business for good. I have also advised all of my friends and followers on social media of this incident and they will not be using enterprise either. I am still waiting for this "manager" to return my call since the only way I have of contacting her is by calling [protected] and giving the agent her employee # E723K6 to send her an email to get in touch with me which never happens. Enterprise does not practice ethical behaviors in my opinion and I will pursue legal action on this matter!

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DONTRENTENTERPRISE
, US
Aug 02, 2016 4:03 am EDT
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I sold my truck and needed a car for a day. Had no problem with the rental fee of 46.00 a day I accepted there insurance when the gentleman Jason was going through the walk around and said it was 5.00 a day I thought no big deal he said you wreck it all you need to do is bring back the keys and then he went on to the next sales pitch Pre Paid gas mentioned its only 2.99 a gallon if you take that option so I took it. Returned it today with bill for 117.89 and I completely understand taxes etc. How ever the bill shows 3.99 a gallon for pre-paid and the insurance was 13.95 if you want honest business don't go here they are rude and very misleading its a waste of money and time there are many other places to rent with better services.

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pyadav
Philadelphia, US
Aug 02, 2016 4:03 am EDT
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I am really disappointed with the customer service at enterprise. I had rented a car a month ago and on returning, there were a few scratches on the bumper in the front. A friend of mine had a similar incident with another rental company (AVIS) and they were so nice that even though he had not taken any collision damage insurance, they did not charge him a single penny extra! I understand not everyone can be as nice. But I was charged 495 bucks that I had to pay out of my pocket because of the failure on the part of enterprise rentals to forward certain documents to my insurance company! its been a month and despite my phone calls and personal visits to the rental branch, no action has been taken yet. I was ready to get the documents personally from the rental branch and post them but I was told the DRU will deal with it and that they cannot provide me the documents. I am an international student and 500 bucks is a very huge amount for me and this pending issue has been causing me a lot of stress. I fail to understand what can take so long to forward the documents that are already prepared?

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noel194
Frederick, US
Aug 02, 2016 4:03 am EDT
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Rented from Enterprise receive a letter telling me I owed a .65 cent toll but charged my credit card $18.00. They paid the toll before I got the letter so when I tried to appeal the toll citation it had already been paid and closed. Call Enterprise Customer Service who sent me to the tolls department who left me on hold 10 minutes to tell me I needed to speak to the citation department (but he said they never answer so here is there number to call them back) and he was right the message says call back later, no option for voice mail been calling for days no answer. I guess this is a scam. Send a toll fee of $18.00 for an alleged .65cent toll and never answer the phone or allow an appeal.

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7:42 pm EST
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It's very deceptive. They charge you "roadside assistance protection" even though you didn't ask for it. So, the total price comes out to be more than what they initially promised. I'm in MA, but I'd think they deceive the same way in other states.

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Enterprise Rent-A-Car hit and run

On October 12, 2011, our car which was parked leagally on the corner of Weddington and Sepulveda Blvd in Van Nuys, CA, was struck and damaged considerably by Rafhael Sasson of 8745 Rosewood Ave, Hollywood 90048 (Driver License #B7436848) who was driving a rented truck from Enterprise rental company in Gardena, Ca. This person (Rafhael Sasson) then sped off, but not before a witness was able to identify the truck and license plate. The white bobtail truck had the remains of a Classic Party Rental logo on the side.

After filing a claim with RIS Rental Insurance Services, Inc., they denied our claim for damages. Any reasonable person would agree that with a copy of the rental contract from the driver, together with witness information and identification of the truck, that this claim is valid. Enterprise Rental has scammed me, is responsible for damaging my car, and yet there is nothing I can do about it.

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Enterprise Rent-A-Car enterprise rental car misleading insurance

Loooong story short: After trying to force me into a huge van (mind you, I’m a student that needed a car for city-driving after my car was totaled by another driver) – the guy told me he could ‘upgrade me’ to an Impala for the trouble of having to go to another shop for a car. It was near closing time, so he had me initial a contract outside in the parking lot – in the DARK, while telling me – your options for insurance are partial or full. I told him, I already have insurance and I cannot afford to add more, but if a minimum is REQUIRED, then I have no choice.

He said, “OK, partial, that is the minimum”. AFter I get a bill for almost $400.00 for 2 weeks, I call and ask to have the charges itemized, and read the entire contract, and find that it was all optional – but no refunds here. I was on the phone with 2 managers for over an hour, and no result.

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SFConcernedCitizen
San Francisco, US
Oct 15, 2014 8:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I will be posting a separate complaint to "insure" my case is disseminated to as many readers as possible, but I wanted to agree with your comment post and it looks like 3 years later, the problem of misleading insurance coverage is still a problem. My insurance company AAA adjuster even agrees the rhetoric is deceiving and confirmed that some agents are specifically pushing additional coverage as being required. "YOU WON'T BE COVERED...(through enterprise)". I have recorded the exact wording of the agent and reluctantly will continue moving forward with taking legal action. The experience of being in a collision creates opportunities for companies like this and speaks poorly on their corporate values. I acknowledge the possibility of this being a local trend or agent specific problem. However, I have not been provided with any support from Customer Service on how to mitigate this common problem. As expected. Perhaps posting a follow-up of your experience would shed more light on their receptiveness to customer feedback. 2 week renter here, down $430. This is more than I paid for my deductible!

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4:30 am EST
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Enterprise Rent-A-Car towing of a rental

I reserved a car with Enterprise for 3 days and within hours of receiving the car it was illegally towed.Four months pregnant in the highest crime rate city in the state I was left to catch a cab to the nearest hotel. I called Enterprise immediately to inform them on the towing. As a paying customer I was not accommodated with another rental and as the Enterprise slogans says "We'll pick you up" they failed miserably at this also. After being given no options I was forced to get on a 10 hour Greyhound back to my home.Sickened by the lack of customer service I experienced I was hospitalized for stress and the health of my unborn.I contacted the corporate office in St. Louis, MO and let them hear this appalling situation they for once seemed to be to interested on resolving my problem. Now 7 days $575 later the car has just been released from the impound and I'm stuck with a $120 rental fee, $100 deposit taken from me, $400 impound fee that was 6 days overdue on behalf of Enterprise.I will continue publicly with my story until it has been properly resolved on all ends.

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The Ogre
Shrekville, US
Dec 23, 2011 11:59 pm EST

Yes blame Enterprise for your illegal parking.

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10:02 pm EST

Enterprise Rent-A-Car accused me of theft!

I rented a car and was called to come by and re-new the contract to ensure all my information was still current, I explained to the person who called all of it was the same. Today I received a called stating that if I did not return the car by tomorrow when they open I would be charged with STEALING the car!
My charges are paid in full, and I have been a long term customer yet I am totaly disrespected and accused of being a car theif. Brent said he would take out the appropriate papers and report that the car had been stolen, because the contract had no been renewed. There should be some large sign to warn customers they will be accused of being car thieves and treated like one if they deal with this particular location. I am returning the car and don't plan on going to that location again, next time I will go to Budget at the airport they have great rates and I haven't heard of them accusing their customerts of being Car Thieves! To me this is a very serious charge/accusation I am definetly not a car theif and the idea alone of being called such a thing does not sit will with me. There should be some type of notice at the business stating you are required to come back in and renew your contract every so many days or you will be considered a car theif.

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The Ogre
Shrekville, US
Dec 24, 2011 12:09 am EST

So if you just went in and renewed it none of this would have happened? So why didnt you just do that? Do you need a notice to know that if your contract is up you need to renew it? Use some common sense.

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9:13 pm EST
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Enterprise Rent-A-Car keeps charging me for toll violation

Have the same problem as other renters: they will not answer the phone or return calls...on an Illinois toll fee that I paid right after I got in the wrong lane. Paid it on my iPhone, and got confirmations from both the Illinois Tollway thanking me for my payment and the payment on my Amex account. To make matters worse, the form letter was sent to me in snail mail on 12/6/11, but I did not receive it until last week. Says I only have 15 days to respond or my card will be billed. This is the worse customer service I have ever experienced; my company set up this rental. This is criminal. I will have to fight this for a while now, as no one returns my calls.

Send me the violation via email, so i can send you proof I paid this violation. Answer the phone live. Never again, unless resolved.

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6:58 pm EST

Enterprise Rent-A-Car an already damaged car sold to me and poor treatment by sales people

A few months ago i purchased a 2006 dodge stratus from enterprise car sales that i have had problems with since i drove it off the lot. From the interior lights going back and forth from bright to dim, to the car just generally riding bad.When i informed them of this they acted like it was out of their hands and told me to take it to a shop they deal with.I have been doing alot of travelling lately because of my housing situation and have surpassed the extended warranty of 12 months or 12, 000 miles but i have only had the vehicle for a few months and it only has 64, 000 miles on it and it has a serious engine problem already.The check engine light came on a couple of weeks ago and i took it to a private mechanic at my own expense but it turns out the problem is more seious then they thought.It has low compression on cylinder three and probaly needs a new head.I informed enterprise of these problems which at first they acted as if they would help me even though i went over the warranty miles because i just got the car and have been complaining to them about it almost from the start.But once the found what the problem was and how much it would take to fix it they washed their hands of the situation and me, leaving me with a four year old car with only 64, 000 miles on it that is about to break down.

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ED WC
W Chester, US
Sep 26, 2012 7:31 pm EDT

I took my Explorer & was told value based on 2 wheel drive- BECAUSE that's what VIN gave them. It's 4 wheel DRIVE !
($500 more)

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Enterprise Car Sales
, US
Dec 21, 2011 12:28 am EST

Hi, This is Marianne from Enterprise Car Sales. We're sorry to hear about your Stratus. We'd like to speak with you in more detail about it. Please contact us at csbusdev@erac.com with the best way to contact you. Thanks.

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cjlewis99
Beaumont, US
Dec 20, 2011 7:16 pm EST

never buy a car from enterprise and never buy a dodge

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11:55 am EST
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Enterprise Rent-A-Car insurance scam

On 16th of Nov my Insurance Company arranged a rental car for from Enterprise as my own car was damaged. While I took the car the representative looked at the car and marked the existing damages in the car. But she didn’t look into car by sitting low. I also didn’t know that they should look by sitting low so that they can see the bottom panel below the door. There was damage already in the car’s bottom panel below the door which she didn’t notice. When I went to return the car there was another representative and he looked into the car by sitting low and found that damage.

I did mention to him that the lady didn’t look at the car the way you are doing it. That’s how she missed it. The damage was already present and I’m not responsible for that. The damage has rust on it, so that way you know it’s done long before. I’ve the picture of the damage. I had the vehicle only for 3 days. But he didn’t agree and said since it was not mentioned in the paper you have to be responsible for that. I’m just pissed about the fact because of one employee’s fault I’m responsible for a damage that I didn’t do. The matter is still with their claims department. But one thing for sure I’m never going to rent a car from Enterprise in future.

Whoever reading this make sure you really look into car while renting it thoroughly. Normal body scratch you would be able to see, but make sure you check the lower portion of the car.

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Enterprise Rent-A-Car charged for existing damages on the car

On 16the of Nov my Insurance Company arranged a rental car for from Enterprise as my own car was damaged. While I took thee car thee representative looked at thee car and marked thee existing damages in thee car. But she didn't look into car by sitting low. I also didn't know theat theey should look by sitting low so theat theey can see thee bottom panel below thee door. There was damage already in thee car's bottom panel below thee door which she didn't notice. When I went to return thee car theere was anotheer representative and he looked into thee car by sitting low and found theat damage. I did mention to him theat thee lady didn't look at thee car thee way you are doing it. That's how she missed it. The damage was already present and I’m not responsible for theat. The damage has rust on it, so theat way you know it's done long before. I've thee picture of thee damage. I had thee vehicle only for 3 days. But he didn't agree and said since it was not mentioned in the paper you have to be responsible for that.

I'm just pissed about thee fact because of one employee’s fault I'm responsible for a damage theat I didn't do. The matter is still withe theeir claims department. But one theing for sure I'm never going to rent a car from Enterprise in future.

Whoever reading theis make sure you really look into car while renting it theoroughly. Normal body scratch you would be able to see, but make sure you check thee lower portion of thee car.

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I rented a red chev cobalt from enterprise rent-a-car, owings mills around september 5th and returned the vehicle on the 22nd to the enterprise location on crain hwy, glenn burnie, md. Then I surprisingly received a damage charge from enteprirse rent-a-car for over $700 claim. The claim was for the cobalt's taillights and bumper damages, that are not...

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2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

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Overview of Enterprise Rent-A-Car customer experience

Enterprise Rent-A-Car has been receiving a lot of negative feedback from consumers lately. Customers have complained about poor customer service, hidden fees, and unclean vehicles. Many have also reported issues with the billing process, with some claiming to have been overcharged. Additionally, some customers have expressed frustration with the company's policies regarding damage to rental cars. Overall, these complaints suggest that Enterprise Rent-A-Car may not be the best choice for those in need of a rental car.
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