Enterprise Rent-A-Car
complaints

when checking in the car they noticed a chip in the windshield above the mirror...
i wasn't aware of it and do not recall any time while driving the car that it was there..
the notice of the chip was not found until i returned the car on 3/11/19 at the phoenix international airport. totally unaware of this condition. no time while driving was there any indicating factors, sounds, or any physical action that would alert me of any type of incident occurring.. bottom line totally unaware of this issue until i returned the car...if i had known during the time i had the car, i would have contacted enterprise immediately.

On March 8, 2019, I received an email from my Geico abouta claim that was filed. I was confused. I called and was told this was due to a rental in a Chevy camaro (I'm 54 and a lover of SUV's and Cadillacs) in Florida in December 13th 2018. I wasn't in FL.I was in Pittsburgh on business where I rented a car from Alamo Nd my car was parked at LaGuardia because I live in CT There was obviously no way that I could be listed as the insured responsible party with a name Of a driver that I do not know nor ever heard of. More investigation I found the renter has the same last name as me, is a relative but has no affiliation with my address in Connecticut, has never been on my insurance policy, and did not give anyone my info.It is now March 21st, no adjustments have been made, I am a long customer of enterprise and my reputation is at stake, I will need to rent for business soon, I am afraid my insurance premium is going to go up and I am downright furious that no one as taken off of my insurance and my name off of the enterprise claim as well. If this is not completed by the end of business tomorrow, I will be suing enterprise, State Farm Nd Geico for wasted time, undue stress and aggravation, and stolen identity, false claims.

I returned my rental car to the Waterloo, IA Enterprise location shortly after 12:45 P.M. on February 27th during normal business hours. The weather was clear and sunny, and it seemed to be a slower time of day as I saw several Enterprise employees standing in the lobby. I witnessed Enterprise representative, K, perform a complete 360 degree walk-around inspection of the Nissan Sentra I rented. After completing the inspection, K said everything checked the same as when the vehicle was rented out to me (on February 19th, 2019).

The rental agreement #4WTQPZ was closed on February 27, 2019 at 12:59 P.M. in front of myself and Enterprise representative K (inspector of returned vehicle), R (branch manager), and Enterprise drivers. No damage was acknowledged by any representative during checkout. Possession of Enterprise's Nissan Sentra was transferred to Enterprise driver, C, along with the keys for my returned vehicle.

The Enterprise driver, C, drove me to my home, approximately a 25 mile trip. He dropped me off at my home and drove the same Nissan Sentra back to the Waterloo Enterprise location. No damage was on the vehicle at this time and none was acknowledged by the Enterprise driver.

They sent me an email on March 2nd stating there was damage on the vehicle and to talk with my insurance. I am not sure what to do, since I didn't damage the vehicle and the Enterprise rep said everything was fine. I will definitely try to fight this however I can, though.
Other renters: find a different company to rent from and make sure to take before and after pics and maybe even video record your car inspections.

Enterprise damage claim #[protected]

I have problem with Enterprise on Hollister, Goleta, CA. I ordered standard car, ticket 069420, thru and paid by Geico Insurance, Enterprise brought SUV without any notice, or bill for extra charge. A month later they billed my credit card $101.15. I called them they said it's for upgrade and will talk to manager but that's all. Bunch of con men.
I disputed it with credit card but no help.

Hi I recieves two emails from enterprise that there was a toll violation.. Teice they took money out of my account without permission and there was no violations I pay cash every time I go to new york city I do it everyday. I emailed them and got no response. I am going to file a complaint with the attorney generals office bbb I only go thru the cash booth at the gw bridge from new jersey to new york. What they do is illegal

I am emailing you in regards to claim [protected] through Plymouth Rock. On 1/2/19 Owen Dietz, my Plymouth Rock agent emailed Mr. Pisciella, an Enterprise Liaison from Plymouth Rock regarding a credit that was to be issued to my account by Enterprise. I returned the vehicle to the West New York, NJ Enterprise location on the date instruction by Plymouth Rock. Prior to that a representative there told me I had to take out an additional insurance on the vehicle to avoid my premiums going up if I were to get into an accident. Upon returning the vehicle I spoke to Joe and he spoke to his manager, I didn't get the woman's name and I explained to Enterprise I spoke to Plymouth Rock and I was told I did not need the insurance. I also told them my number was sold by Enterprise and I am now getting soliciting calls to purchase a used vehicle by two individuals that work for Enterprise named Jafar and Frank. I told Enterprise my number was given out without my consent. I was told the insurance fee was to be waived by Joe's manager. Weeks later Enterprise notified me again that I owed $280 in fees for the insurance. I told them again Joe stated the fee would be waived and I did not owe a balance. The representative was nasty and stated I would not be contacted again. I told her she did not have the authorization to charge my card. I contacted my bank and found out she charged my card anyway. I contacted Enterprise's corporate office and explained the situation. I was told the district manager would contact me. I was never contacted by the district manager. Can you please assist me in this matter?

Thank you

As of today I still have not received my deposit back ($250) it's been several weeks, since I returned the car. I did receive a letter stating I apparently had a toll road charge that I wasn't aware of, but that's like $15. By now I should have received the deposit less the toll free, but nothing. I will likely not use Enterprise again if this isn't resolved soon. I will also share my bad experience everywhere with everyone.

We rented a car on 27-Nov-2018 at 8 pm from San Diego Enterprise PARKING LOT (very limited lights) and returned back the car to LAX airport on 28-Nov-2018 morning. When returning the car, the person told me that there is a scratch near the tire under the driver seat! When we told that this damage has not been done by us, he said that he will look at the CC TV footage and send us the details of the same via email.
I flew out of country for 1 month and after returning, there was $420.90 claim in my mail box from enterprise with just the pics of the damage! No emails, no CC tv footage nothing!
On calling customer recovery center, they were rude enough to tell me that it is my fault and I will have to pay for the damage. I have been reading multiple blogs and many have faced the same issue. This is a method of Enterprise to rip out money from their customers and fix their damaged vehicles (not sure that they even do that because they can follow the same process with some other customers too).
We rent a car for convenience and end up getting all the headache and finally pay for the mistake which we have never committed.
No more renting from Enterprise ever in my life.

On Christmas Eve I went to pick up my reserved Enterprise rental car in Chicago to drive and meet my family for Christmas and Church. When they asked for my drivers liscence they ran the number and said I could not have the car as there was money owed for a rental in Nashville in June. I explained I did not rent a car in June. They ran the report and saw a woman rented a car there and somehow they used my address and drivers liscence number. I am a man! They rented a car to a woman, used my identity and then caused me to miss Christmas with my family. I called the office in Nashville which they identified as the branch that committed the fraud. I was told they would look into it and call me right back. They never called back. I recalled them and spoke to the manager who repeatedly said they didn't have a reservation under my name. I explained it was because they rebted it to someone else using my liscence but she wouldn't listen and denied it was their fault. I explained she was acting as an agent of Enterprise and corporate had identified them as creating the issue. She said she would check into it and call back for which she has not.

In summary. Enterprise fraudulently rented a car to someone else using my drivers liscence number and address, held me responsible for charges and liability of the vechicle, caused me to miss Christmas and Church with my family, and lastly incur significant cost of last minute holiday travel.

This is enough. Very immature and misguided employees that use their position to retaliate and threaten. It's not customer service, its hurtful. Its sales people that literally use every opportunity to damage peoples lives. When you need to rent a car, regardless of the time frame of a short contract or a long contract. It's never an easy task. The staff at the Pompano Beach FL location were overheard by myself and my husband. We heard the way a staff member spoke to a caller that called in and heard her basically threaten retaliation. We then were able to hear the continued proud Enterprise rental agent brag about what she could put the customer through with the main office. I can only pray that this agent is humbled and will never hurt a person in this type of way again. And then be proud of herself with her staff as to what she put the customer through. I now have read the reviews about Enterprise Rental. ENTERPRISE RENTAL, its time for you to answer on a Federal level as to obviously your training and direction to staff for debt collection, threats, retaliation. Its disgusting, and we have decided to escalate this with the state and federal agencies that we have close working relationships with. My husbands law firm works with Federal Cases and complaints and works closely with Pam Bondi's office. Pompano rental agent, shame on you and you never know who is listening and you never know who a customer may know. We will continue to escalate this until 1) Enterprise makes immediate changes and appreciates the customers they have 2) The Pompano agent (name withheld til requested)is terminated effective immediately. V.Z.

My Kia's warranty rented me a car when my Optima broke down. During the rental period i was stopped at a stop sign, brakes engaged, brake lights shining bright and the lady behind me "her foot slipped from the brake to gas and she hit me with enough force to cause almost $1, 000 in damages. Enterprise had our statements along with her insurance and during my conversations with her insurance company they said we will be at fault acknowledging the girl hit me while i was stopped. Now i am getting a notice in the mail that Enterprise has found me at fault for the damages. I am confused how if i am stopped and her "foot slipped" aka she was on the phone how am i at fault when i was clearly stopped and following the law? I cant pay a $1, 000 and see no reason to. They will not answer or return any of my calls or emails and i have left multiple. I want the reason why this is my fault and i want it in writing as the notice they sent had nothing of why i am at fault in it.

I'm having the same problem rented a car on nov 21 and returned it on the 23 of 2018 drop car off clean and full of gas also was told I would be receiving my full deposit back . I called the bank to see what's going on and was told a lot of Bank of America customers are have problems getting their money back from enterprise. I don't understand they can take ur money in minutes but take forever to get it back. This will be my last time doing business with them I will be giving them a bad review after seeing I'm nt the only one.

On November 6th 2018 I rented a car from the Enterprise office in Kailua-Kona, Hawaii.
It was a busy day for them and they were quickly cleaning cars and moving them out to renters as fast as they could. The only car they had available for me was a large Dodge Minvan. The rental agreement number is 3ZZ3SK. The car had not been well cleaned. There was dirt on the outside, and spilled coffee on the inside along with other spills and dirt. As I said, it was a busy day. I am mentioning this because it was quite obvious no one had time or the inclination to inspect the vehicle before renting it to me. The inspection of the car was cursory. We walked around looking for any dents and scratches "larger than 2 inches". There were none. I commented a couple times about how dirty the car was and the agent's only response was, "I'm sorry". Since the van was so big and cumbersome to drive I only used it sparingly to buy items for the condo I was remodeling to sell. Trips were to Lowes, Target, Macy's Kaloko Furniture, and my friends condo at Alii Lani. Most of the time it was in the parking space at my condo. I returned the car on Sunday, November 18th around 2:00PM. Much to my surprise the office was closed! No one had mentioned this to me when I rented or when I called to ask about getting to the airport when I dropped it off.

So, I was quite surprised to get an email from Natasha at Enterprise asking "Do you remember anyone sitting up top?" She claims they found a dent in the roof.
My response: "All my friends are 60 to 70 years old, I can promise that none of us sat on the roof. I don't remember anyone checking the roof when I rented the car, either."
Natasha email my back to say, " Although no one in your party sat on the vehicle, the damage still occurred during your rental, maybe from a coconut or something. We do complete a full inspection at each check-in and return."

Obviously, they did not do a full inspection at check-in as the prior check-in and subsequent rental was a quick turn-around in the lot, and they did not do an inspection on return as they were closed. If there was damage, and after an internet search about Enterprise, I doubt it, it could have occurred in their parking lot after I returned the car and before they opened on Monday morning.

I drove on the Big Island for 14 years. I never had a coconut fall on my car. This claim is ludicrous and clearly fraudulent. I see from my research that it is also a common practice with Enterprise. I will be filing a claim with the State of Hawaii Office of Consumer Affairs tomorrow. I hope I won't have to and that you will resolve this matter quickly.

By the way, I also noticed that a refund of $250 was posted to my account, as per the rental agreement. Then, another charge of $140 was made to the account. I have no idea what that charge was for since no one notified me. That is also fraudulent.

I do not want to receive any more threatening emails from Natasha and want this matter closed.

I have had multiple issues with Enterprise but figured that the representatives were having a bad day. I have called out a few situations at enterprise when I truly knew I've been racially profiled ; then only to be patronized by Enterprise employees (Station Manager). I have called the customer service deescalation number for assistance; however, never getting my issue resolved (demeaning me further). My husband completed the registration online for me for a premium SUV (Chevrolet Suburban). I know I was racially profiled again on 11/21/18 in Old town Alexandria, Va. When I arrived at the counter there were two Caucasian females both to assist me. When they looked up my information they both looked at each other while i was standing there, one of the female's switched the keys on the counter (as if I was blind and did not see them); I inquired if there was an issue? One of the ladies paused and said that both the Tahoe and Suburban vehicles were identically the same. She then continued to switch out the keys from the Suburban to the Tahoe (which had multiple issues). Now keep in mind that this is Thanksgiving Eve and I needed to get on the road to travel home, I didn't know what she was talking about until my husband informed me that the car wasn't a premium car that I was being charged /paying for, and told me that I should've received a Suburban.

I am a African American female with over 15 years of experience as a Master of Social Work that supervise a clinical program teaching adolescents on this very issue.

I am appalled at the very treatment that I have been given as an Enterprise Plus Member and a paying customer of the Corporation.

I am officially putting this on our our Core Agency Web site to inform all of our over 5, 000 employees of this Metropolitan area. So that they avoid Enterprise and avoid them being humiliated as I have been on 11/21/18 and again another situation with enterprise at DCA on 11/17/18.

I rented a car on November 9th and was charged a $250 "hold" and was told the refund of $250 would be processed when the car was returned (after hours on Nov 10th). I was told the refund was processed on 11/13 but i have seen no activity at all and my bank says the same. This is ridiculous and I do not make very much money and this no refund is really putting me out. I was told by enterprise 1800 number that it was processed and must be a banking error, however you guys were with ones doing the transactions! It is debit, it should automatically be credited back to my account.

The rental location is: 141 Broadway
Saugus, MA, US, 01906

Rental Agreement #: 40RZ10

I was recently at the south Kingshighway location after being setup for a rental car. To begin with I am not 25. They asked for my i.d. once I arrived and never mentioned any issues with my age while processing the rental. Since I had an agent make the arrangements with my insurance I was under the impression that I would only be paying a deposit for the rental, since we have comprehension and collision and, according to the insurance agents, the rental car company should have called to verify this coverage before offering me any sort of coverage. It was to my understanding that I was not to be charged any additional fee, outside of a $50 deposit towards the rental, for coverage since I am covered through insurance and that the coverage Enterprise reviewed was something that would be handled through my insurance. I was not aware that this was a separate charge until after a week of having the rental vehicle and I saw this charge appear on my bank statement. To make matters worse the Enterprise employee I was working with never provided me with a copy of the rental agreement ( Physical or digital ) I pored through both my email and my mother's ( The primary on the insurance ) and could not find any documents sent following my visit ( 26th October, 2018). I think what scared me the most is that I am a secondary on my mother's insurance; her name is no where to be found on the rental agreement. We know this since Allen, the district manager, pulled up the agreement via their computer systems on 6th November, 2018, while he spoke to my mother on the phone stating "Your name is not on the rental agreement-" and therefore she could not even return the vehicle. Simply put, I feel that I was wrongly charged an extraneous expense and that the rental car standards were not met during the process.

I am very unsatisfied with Enterprise Rent-A-Car staff. This is the 2nd time I've rented a car and dropped it off in Bentonville, AR. Both times they found damage to the car. The first time they told me I had hail damage on a car that wasn't driven in any storms. Now the most recent time, I was dropping off a car I previously rented from the Tulsa Airport, and they found concealed damage to the underside front bumper.

When I rented the car in Tulsa, OK. . . it was late at night and the guy hurried me because he had 2 people waiting for service behind me. I walked around the car quickly. The car had mud on it. I didn't note the mud on the contract, because it was just mud. I had no idea there was hidden damage behind the mud. Besides, it was so dark outside. . . I would have had to lay on the ground and clean the mud off.

When I dropped it off during the day, it had been raining and all the mud washed off. . .So the attendant at the Bentonville, AR location could see the damage more easily.

The attendant tried to call the Tulsa office to see if there was any damage on the car, but they never answered and he hung up. He proceeded to ask me for my insurance information so he could claim it on my insurance. But i didn't think this was right, because I didn't do the damage. I didn't hit anything. There's no way I created the damage.

Because I was late going back to work (it was my lunch hour and I had a co-worker there to take me back), I had to leave without any kind of resolution. I was crying and upset and had to leave.

After the first incident I had encountered with the Bentonville, AR location. . . I was hesitant to rent from this company a 2nd time. . . but I hoped it was just an isolated incident, but now I'm wondering if it's just the policy of Enterprise Rent A Car to schedule cars on a one way trip so locations could get rid of cars with damage, that way they didn't have to pay to fix it. You can blame the customers and make them file insurance claims against them to save your money. Reading complaints online, I noticed this kind of practice happening to more than just myself. I will be filing a complaint with the Better Business Bureau, The Attorney General, yelp. . . any place I can find.

Seems convenient that I am a young lady traveling alone. . . I might look like an easy target, but I have a big voice and I will make lots of noise and you won't get any more of my business or any friends and family that I know.