The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Empire Todaysleazy sales tactics

I called Empire Today and had a sales representative come for a free carpet installation estimate. He was an extremely fast talker and fit the stereotypical salesman persona:fast talking, fairly slick, etc. He quickly began showing me samples, and made an obvious push toward the more expensive carpet, and nonchalantly dismissed the "inferior" products. After measuring, he gave me an initial quote of $4, 300 for everything. I balked at his offer, as the space was an unfurnished 950 square foot space upstairs. After making some fake phone calls to his "manager, " he gave me another price for $2, 200! Are you kidding me! How can there be such a huge price disparity?! I soon realized this salesman was playing games and I did not want any part of it. I asked him for an itemized breakdown of their cost and labor charges, and he said "we don't do our billing that way, " which seemed extremely odd. He then tried to pressure me by telling me it costs his company $500 to come to my house and that he will not come back; nor can I keep his estimate and call him back once I feel more comfortable. His take it or leave it stance seemed very unprofessional. I ended up going with a small Mom & Pop Carpet Store near my house, which offered me better carpet, thicker padding, and most importantly, a better price. Don't call Empire Today!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by Company Response · Aug 25, 2009

    Empire Today is currently researching your concerns. We always want to ensure that you have the best possible experience, and a customer care team member will contact you directly within one business day to work toward a resolution. Thank you for sharing your experience with us.

    Sincerely,
    Consumer Advocate Team
    Empire Today, LLC

Responses

  • Ro
    rowdy8888 Aug 11, 2009

    Yes you finally came to your senses & bought from a MOM & POP -------- EMPIRE is not 4 the little home owner they are for the "sales"... ie numbers...

    0 Votes

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