[Resolved] Empire Today / Easy Living Floor — laminate floors/baseboard molding issues
I had Empire Today install laminate floors on the entire lower floor of my townhouse for approx. $6K on 09Oct09. I now appear to have buckling seams and am very worried about how they will fix this.
From the websites:
Wood laminate floors provide excellent visuals that emulate the most popular species of wood from around the world
Wood laminate is durable and long-lasting
Wood laminate is less expensive than hardwood flooring
Easy to maintain
Triple protection warranty against wear, fading and stains
Topical water warranty available on many styles
The gentleman selling me the floors told me they were water resistance but now I read the manufacturers warranty:
This limited warranty does not apply to damage caused by water or moisture in the subfloor or underneath the flooring, including but not limited to water damage caused by flooding, standing water (water that remains on the floor longer than 30 minutes), leaking pipes, , household mechanical failures, appliance leaks, or pet urine.
I had two dogs running around and he said these floors would be great for dogs..HA
I also had this floor installed over my concrete subfloor and I am not sure if the did the following:
This limited warranty does not apply to flooring installed on a concrete subfloor unless a non-recycled (100% virgin resin) 6-mil. Polyethylene film vapor barrier with a density of .92 lbs./cubic ft. and a thickness tolerance of +/- 10% is installed over the concrete subfloor that emits a water vapor no greater than 5 lbs. per 1000 sq. ft. within 24 hours (on the warranty page).
I have asked for a manager to come over and look over the floors and I really want them to be completely removed and get another installer and product put down. I am very worried!
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
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