The complaint has been investigated and
resolved to the customer's satisfactionResolved Empire Today — disrespectful salesman
resolved to the customer's satisfaction
My husband and I requested a free estimate from empire today on 06/27/07. We are pregnant and wanted to have laminate flooring installed throughout our home so our baby would have a nice home to live in once she arrives. The salesman came out the next day to provide our estimate. The estimate was 8 times the amount of an estimate that I received from another company. I told the salesman the price that I was expecting to pay, that we could not afford those kind of prices, and that I was very sorry for wasting his time. He told me that he was "teaching me the facts of life" and that I "was delirious in my thinking to believe that I could get that kind of pricing". I told him that we were done here and asked him to leave. He did not leave; instead, he called his "manager" to tell him about the quote we received (This time it wasn't what he said, it was his tone). I had to leave the room for a moment because I was so disrespected by this salesman in my own home. I came back and told the salesman that "I am not trying to be disrespectful, but you need to leave my home." he still would not leave. Instead, he passively agreed with me as he sat on my couch. I had to leave the room again because I was so angry that he was disrespectful and belittling of my decision and research. Thankfully, my husband was at home and politely escorted him to the door. Yes, I am pregnant; however, I know when I am being disrespected, ripped-off, and belittled. My purpose is to warn future consumers: do not allow empire today to come into your home!