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resolved to the customer's satisfactionResolved Empire Flooring - Dallas, Texas — horrible experience!
resolved to the customer's satisfaction
(Empire Flooring, Dallas, Texas) I had a horrible experience with this company, they couldn't come out at my convenience like they promise on their add/commercial. Then when they finally did come out, they promised me professional carpet layers, which these guys were anything but. The team they sent out to lay the carpet laid it in the wrong direction, which caused seams to be very obviously seen. They cut corners, put marks all over my newly painted walls and broke two of my ceramic tiles on my kitchen floor. When I called the main office I was given an apology and promised a new team to come out and correct the problems. They sent the same team out and all they did was hammer on the seams and cut the excess. I was getting a bit angered at this so called fix. I called to speak with a supervisor or manager and explained the whole situation and he assured me all would be corrected. Now the third time another day I had to take off from work to be at home for the arrival of my promised correction. What I received was a man with a clip board agreeing with all that I had to say, took some notes and then went back to the office (no corrections made) and reported the exact opposite he told me and a witness I had present. I waited for a call back or follow up as to what was going to be corrected and heard absolutely nothing. After a week of waiting I called back only to be told everything was done! Well now I am very upset, not to mention I have already paid more than half the bill and been given horrible service and been lied to. I told the man I would have to be forced to take legal action and now all of a sudden he is sending me his very best expert team to replace the carpet and lay it right and assured me no seams would be seen. Since I had to move my own furniture myself along with the help of my friends I was offered monetary compensation (which never happened). A new team (two guys) came out to my house and were there for over 9 hours correcting what should have been done right the first time two months ago! Now keep in mind I have had four visits from someone from this company to my house in a two month time frame. I will never do business with this company again and I wouldn't wish them or this experience on my worst enemy!
I am an average hard working Joe and maybe $3500.00 is chump change to some gifted individuals, but for those of us that have to pretty much shed blood to obtain such a luxury, I expect to get my moneys worth that I worked so hard to get in the first place!