Emirates Airlines — pathetic customer service and the consequential financial/psychological loss/damage
Subject: complain against emirates' most terrible customer service & consequential severe damage
Date: thu, 1 may 2008 16:15:04 - 0400
Immediate attention please !!
Dear mr. mostafa karam:
Vice president of emirates customer affairs & service audits.
Ref: complain against emirates' most terrible customer service & consequential severe
This refers to my 'appended below memo' made to emirates, new york, usa, on 4/28/08 and 4/29/08 (at [protected]@emirates.com) consecutively and repeatedly—preceded by my long telephone discussions with emirates two passenger fare & services agents (one was ms. trushali) on 4/23/08 at around 11: 00 am.
The said self-explanatory memo should reveal my deepest frustrations, rejections, and more importantly the consequential damage caused to me exclusively because of horrendous emirates customer service at its new york (usa) office. please be recorded that I had the experience of modest frustrations with emirates new york over that last few years. I am compelled to bring it up with your excellence because of the irreparable damaged caused to me following emirates absolute disregard to my concerns.
Hence, I am decided to take it up to the highest level, even at the international air services complain board, if so called for.
I would look forward to having my grievances properly and immediately addressed by your good office.
Thanking you in anticipation,
Syed r alom
117 lantern way,
Carrboro, north carolina,
Cc: (i) victory travels limited, dhaka, bangladesh
attn: mr. shafiqul alam (marketing manager)
(ii) manager/director, emirates new york office, usa.
Attachment: memo e-mailed to emirates, new york, usa
Most immediate !!
To whom it may concern:
I am, alom/syedrafiqulmr, writing this memo with deep frustrations and despondence. I have one-yr. valid emirates return-ticket for the journey: dhaka/bangladesh to rdu/usa and rdu/usa to dhaka/bangladesh. I have been traveling with emirates on such arrangement since 2000, while I had to take an irritating process of 'revalidation' from emirates ny office prior to my each return journey from usa. however, my dhaka travel agent has issued 'electronic ticket' this year so as to skip that process.
While rescheduling my return journey, I contacted the emirates passenger fare & services of new york on 4/23/08 at 11:00 am over telephone. following a long hassle, I succeeded in making my case clear to the agent ms. trushali. she was both receptive as well as understandable as to my two immediate concerns: (i) cancellation of my tentative journey from rdu/raleigh on 4/28/08; and (ii) rescheduling my return flight at the earliest. ms. trushali assured me of my upcoming flight cancellation and promised me to update by return email about rescheduling the return journey upon confirming some specific queries with the emirates/dhaka right away.
Ms. trushali has my both e-mail address and telephone number. but, I have no feed-back from her as to date. indeed, I am tired of such customer relation of emirates !!
The following are the major highlights of my electronic ticket:
Passenger name: alom/syedrafiqulmr
Date of purchase and place: 08oct07 [protected] bd
1760/dacmo abc-air limited/dhaka
Ticket no: 0 176 [protected] 6 (not valid after 11oct/08)
Terms: non end/rert/vld on ek/aa only
Itinerary: dac-dxb 585y-lgw ek 011y-rdu-aa174y on 12oct/07
rdu-aa174y to lhr on 28apr/08 to dxb-ek002y on 29apr/08
to dac-ek 582y on 30apr/08 ** return journey **
Travel agent: victory travel, dhaka, bangladesh
I would definitely expect emirates to attend my concern forthwith.
Syed r alom
117 lantern way,
Carrboro, nc 27510,
Despite my repeated and consecutive approaches to the emirates customer affairs and audit through e-mails,
I am left stranded and so remaining uncertain about my immediate arrival in dhaka, bangladesh. I have a valid electronic return ticket issued by the emirates, and I have a time-bound compelling business priority in dhaka. notwithstanding that, I have no reply from either emirates new york/usa or emirates dubai customer affairs till date. of more humiliation, I just received a message from emirates, dubai, that they are closed !!
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