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Air India Customer Service Phone, Email, Contacts

Air India
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1.4 2 Reviews 634 Complaints
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Air India Reviews 636

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10:59 pm EST
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Air India Fraud on upgrade flight emails

They send you link via email to upgrade to business, I click on the link - they charge my card and there is no upgrade and they claim there is no money received!

I reach out to them and they ask for transaction id. My bank not just provides that detail but also provides the authorization code. Then they sit on this for more than 24 hours! They don’t reply to my email sent either.

They are clearly conducting financial frauds with their passengers!

It’s the first time I booked with them and surely will never again!

I hope everyone knows what they do and avoid booking/ dealing with them! I am appalled at this!

Claimed loss: AED 702.00

Desired outcome: Refund my money!

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Air India Refund

I had tickets booked with AirIndia to go to Delhi on Business Class for October 2023. Since Indian government at that time was not issuing VISA to Canadian citizens I had to cancel the tickets. I was supposed to get refund after deduction . First email said refund has been issued but I never received any refund.

Then I called Customer service several times, was advised to fill out on line form which I did, still no refund,

I am at end of my patience as It is 2 months and there is no sign of my money .

Recommendation: Be cautious in booking your travel with Air India.

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Air India Complaints 634

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8:32 pm EDT
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From, Sekhar Henry 9 April 2024 1335 Russell Road Berryville, VA 22611 TO, Air India To whom it may concern, My wife and I aborded the Air India flight AI104 on 9 January 2024 from Washington Dulles, USA to New Delhi, India with a connecting flight AI801 from Delhi to Thiruvananthapuram, India. We upgraded our seats to super value economy...

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Air India Food / seats

Hi

We were travelling on your Air India flight AI382 from Delhi to Singapore on 31st March 2024. We were 3 passengers and our PNR was RPRFVP and for Sunita Gupa and Yuvan Sivanandan and Ticket number -[protected] for Sivanandan Varadarajan.

My flight was good but we did face some problems..

1) We had pre booked non veg  meals but we're informed it was not and were served vegetarian meals (which was quite a disappointment for my son)... I have the ticket copies to prove it

2) I had booked seats 21 D, E and F but while Web check in it asked us to select seats again and we had to pay extra for it.

3) I Sunita Gupta am a frequent flyer member but am not able to retrieve my number hence not able to add these points to it.

Hope to hear from you soon

Regards

Sunita

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6:35 pm EDT
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Air India Ticket not shown at airport center / not refund any payment

Dear Sir/Madam,
I want to know the payment status of my booking still not yet refunded. I tried many times in your service center but unable to refund my payment.
Please find the attached booking details which are using to booking.
Name: Mohammed Abdul Nadeem.
Passport no: T6497790.
PNR NO:C5F3RT.
Contact number: +966 [protected].
Email Address: [protected]@gmail.com
Date of Booking: 21 Feb 2024.
Time of Booking:9.50 pm.
Payment deducts from my account:
I have proof of payment in my account. if you fail to refund my payment i will file a complaint on Consumer forum and then whatever should happen it was all about your company (Claiming fees and also Charges done by court of law).
For further information if you have any queries, please contact us on below contact details.
Regards
Mohammed Abdul Nadeem
+966 [protected]
+966 [protected].

Claimed loss: Emergency ticket purchase from Emirates with double of my booking with Extra Charges.Taxi fees by three times and My booking cost of Emirates & hotel booking for staying in Dammam with Three Star facilities'.

Desired outcome: Please refund my payment of booking whatever deducting from my account on Same deducting account.

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Is Air India Legit?

Air India earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Air India to be a trustworthy company. Although there's a 9% resolution rate for customer complaints, which deserves attention, Air India is known for their high standards and safety. If you're thinking about dealing with Air India, it's wise to check how they handle complaints.

We found clear and detailed contact information for Air India. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Air India has claimed the domain name for airindia.in for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Airindia.in has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Air India and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Air India has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 634 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the airindia.in. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Air India protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Air India. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:23 am EDT
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Air India 5th time asking for my gst invoice

Respected Sir/Madam

Kindly send my GST invoice for the tickets booked in your airline

Details as followed

Ticket no 1

Ticket Issue Date : 19th Jan'23

Ticket No. : [protected]

Name : HARSH UDANI

PNR : 6WPEG5

From : Guwahati to Kolkata

Travel Date : 07/02/2024

Ticket no 2

Ticket Issue Date : 19th Jan'23

Ticket No. : [protected]

Name : DIVYANSHI SHETH

PNR : 6WPIU3

From : Guwahati to Kolkata

Date : 07/02/2024

Please share the GST INVOICE as soon as possible.

Send it to me by email : [protected]@gmail.com

CONTACT ME ON [protected]

Thanks for the support

Regard

Desired outcome: NOT RECEIVED THE INVOICE YET

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Subject: Request for Transparency in Baggage Policies Dear AirIndia Customer Care, I hope this message finds you well. My name is Anjanram Atmaram, and I am writing to share my recent experience with AirIndia, which left me feeling both frustrated and disappointed. On January 17th, 2024, I traveled from Dubai to Chennai on Flight # AI 906 (PNR: SSBNA2...

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Hey, I flew from Frankfurt to Singapore with a stopover in Delhi on the 18th January (arriving in the 19th). Sadly, my luggage got stuck in Delhi for days. So I had to buy new clothes, chargers, … in Singapore since it’s not easy to get new stuff in Sri Lanka. So I couldn’t wait. After a few days in Singapore I continued my journey to Sri Lanka (22nd...

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10:31 am EST
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Air India Flight delayed

Dear AirIndia Customer Care, My name is Melvin TILLE, and I am writing to express my extreme dissatisfaction and frustration regarding the handling of my recent travel experience with AirIndia. I traveled from Delhi to Chennai on January 19th, 2024, and unfortunately, I am facing a significant issue with my flight has been delayed at 3:30. Actually, my flight had to take off at 10:25 am in Delhi and had to land at 1:05 pm in Chennai.

However, my flight had to take off at 1:30 pm in Delhi and had to land at 4:00 pm in Chennai.

I request to be compensated with a commercial gesture on your part.

Yours faithfully,

Melvin TILLE

[protected]@gmail.com

+ [protected]

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9:14 pm EST
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Dear AirIndia Customer Care, My name is Shreya Khandelwal, and I am writing to express my extreme dissatisfaction and frustration regarding the handling of my recent travel experience with AirIndia. I traveled from Durham, NC, to Delhi on January 25th, 2024, and unfortunately, I am facing a significant issue with my checked baggage. I commenced my journey...

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Dear Air India Team, I hope this email finds you well. I am writing to express my concern as I recently discovered that my flight reservation for Air India (Flight No. AI570) has been cancelled due to overbooking. I experienced that unforeseen circumstances may arise, but the cancellation. has significantly impacted my travel plans, I requested the...

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oday the 14th of January 2024 a tragedy was cast upon me and my husband and it was Air India's doing. Our booked flight AI-670 was delayed from being at 7:10 am to 12:05 pm. We were notified by Air India merely 2 hours earlier. By the time we were notified about the delay, it was too late. Since we needed to reach Goa urgently, we were backed into a...

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Air India Air travel between London and Delhi - roundtrip

I and my wife travelled by Air India from London to Delhi on 4th October 2023 and from Delhi to London on 17th Nov. We had paid for extra leg room seats for each journey but were refused these seats due to our age. We had submitted our claim for refund of the amount of £180 that we had paid but got nothing for it. Our complaint number is Case # [protected] and submitted in December 2023. We are waiting for response andrefund amount.

Claimed loss: £180

Desired outcome: Refund

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Air India Cancelled Flights AI 481 and AI 482 PNQ AMD PNQ on 19 Nov & 26 Nov.2023

PNR WAKJNF. Dilip Tengshe. FF no. [protected]

Case ID [protected]. Dt. 24 Oct 2023. Tickets booked on 31 march 2023

I have received email from AI simply informing me that above flights are cancelled and I should contact call Centre. I am now in USA at SFO.

I have called Call Centre in USA [protected] and India call Centre no.

[protected] and (020)[protected] but no reply ,it’s just ringing.

I need to reach Ahmedabad on 19 Nov. 2023 as I have booked Word Cup Final match as also Hotel Bookings and other social commitments.

I have taken up this issue with AI customer care team but it’s just taking time without any alternate booking arrangements for me on or before 19 Nov.2023

And return booking back to Pune. I can be put on Ahmedabad flight via Mumbai .

Desired outcome: Need immediate tickets to Ahmedabad via PNQ BOM AMD on AI or PNQ AMD flight on any other airline asap.

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7:32 pm EDT
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It is with deep regret I am to bring to your kind notice as follow :- 1. I am a Frequent Flyer of Business Class Air India between USA & India 2. In the past I had no problem at all but recently I travelled from USA to India by busines class by Flt AI 174 from San Francisco to Delhi on 31.08.2023 & returned by AI 183 on 16.09.2023. 3. I firstly called...

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10:56 am EDT
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I had a booking for a return journey from London Heathrow to Kochi on 28th march 2023 and the return on 3rd may 2023 from Kochi to London which was meant to be a direct journey. Few months before my travel date Air India has brought changes to the itinerary and both my flights were changed as connected ones through Delhi and Mumbai. I had contacted the...

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7:55 pm EDT
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Air India Flight cancellation and refund

Hi,

I had a booking to travel to Inida with Air-India Purchased through Expedia.com Vendor. My flight got cancelled due to technical issue and I had to alternative airline to travel and pay extra 100%.

Air-India is saying I need to get refund from Expedia and Expedia is saying Air-India has charged the money directly and they can not refund.

I am tired of call both parties and about to go for Small claim arbitration.

this is last attempt to reach out

Below is the details

AI Case id : [protected]

Document Number: 098 [protected] Booking Reference: 358WEN

* Confirmation: 358WEN

* Expedia itinerary: [protected]

-Srivatsa

Desired outcome: Refund my money and difference I have to pay for the other airline

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9:28 pm EDT
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Air India Air India Customer care has anti social elements, flight delay, no notification for reschedule.

Connecting flight rescheduled 3 times with a long layover at airport, complained to AI customer care about it, they simply cancelled my family's return trip with our consent, with cancellation charges. Purely arm twisting tactics. Mental torcher for our entire family right from the time we flew from JFK to BLR and back, could not book another as the last minute fares were too high as it was end of summer vacation in US. TATA's have been fooled into buying AI filled with goons.

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6:02 am EDT
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Air India Subject: request for compensation for delayed flight

Dear Air India,

I am writing to request compensation for the delay of my flight from Kolkata to London on 10 October 2021. My ticket is attached below.

According to EU Regulation 261/2004, I am entitled to claim up to 600€ per passenger for flights delayed by more than three hours, unless the delay was caused by extraordinary circumstances. My flight was scheduled to depart at 4:30 am but took off at 10:15 am, which is a delay of five hours and 45 minutes. There was no communication or explanation from your staff at the airport, and no facilities or assistance were provided to me and my two-year-old daughter.

As a result of the delay, I missed my pre-booked cab from London airport to Winchester, and had to pay extra for another transport. I also suffered inconvenience, stress and loss of time due to the disruption of my travel plans.

I request that you pay me the compensation amount of 600€ per passenger, which is a total of 1200€ for me and my daughter, within 14 days of receiving this email. If you fail to do so, I will take legal action against you in the consumer court of London.

Please reply to this email with your confirmation of payment and the details of how you will process it. You can contact me at [+44 [protected]] or [[protected]@gmail.com] for any further information.

I hope that you will handle this matter promptly and fairly.

Kind regards,

Khushboo

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Air India Flight cancelled but had to pay rebooking penalty

I Bought flight through Lufthansa for my mother - Kolkata to Charlotte, June 6, 2923. Kolkata to Delhi flight was a code share LH5315/AI770 - AI cancelled very late, and she became a "no-show" for the rest of the journey. AI did not update the cancellation with Lufthansa, so they refused to rebook her on the next flight. Had to spend countless hours on the phone pleading and ranting; finally had to pay a penalty of 200 to issue a ticket for 7 days later.

[protected]@hotmail.com

Desired outcome: Refund my usd 200

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Update by Manidipa Dasgupta
Jun 07, 2023 1:52 pm EDT

I had to pay usd 175, while my travel agent paid $25. She really didn't need to pay as there was nothing she could do even after trying for hours as well.

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7:52 am EDT
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Air India Inflight entertainment not working, no cups for water and spoons for eating food

I took a flight from Melbourne (Australia) on 20 May 23 reached New Delhi on 21 May 23. The entertainment on the entire flight was not working not only for me but also for approx 90% of the passengers suffered from same issue.In the last lap of the flight even the cups for water were finished and the air hostess were not able to serve drinking water to passengers as they ran out of cups, which is ridiculous. The overall service was extremely poor, where the toilets were filthy, no spoons for food no cups for water and 12 hr of flight with no entertainment working.

Desired outcome: I would like to get refund for the premium I paid for entertainment and basic services like provision of water and clean toilet

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Air India Lost baggage

I had a flight from singapore to dubai via delhi on 28th april 2023, pnr pnr 3z8cfo (booked from makemytrip.com)

My baggage was not delivered to me on the day of the flight i. E 28/04/2023 in dubai and I was sent home with pir dxbai41253, it has been 5 days I have been contacting baggage counter in dubai as well as india but I have got no reply nor the status of my bag is known yet.

I had my apple watch which lost charge recently bought worth 1500 aed in it.

Plus the bag was recenty bought from samsonite worth 2100 aed.

Plus I have been contacting in airindia from uae worth 100 aed.

Plus I had some cash inside worth 3000 aed.

I think airindia will just steal all of it.

Too much dissapintment.

Desired outcome: I need my bag it has all my work stuff and i need refund for things missing if they are.

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Overview of Air India complaint handling

Air India reviews first appeared on Complaints Board on Nov 14, 2006. The latest review Air India flight AI104 from Washington DC to New Delhi was posted on Apr 9, 2024. The latest complaint Cancellation refund not received was resolved on Jul 16, 2020. Air India has an average consumer rating of 1 stars from 636 reviews. Air India has resolved 60 complaints.
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  1. Air India Contacts

  2. Air India phone numbers
    +1 (800) 180-1407
    +1 (800) 180-1407
    Click up if you have successfully reached Air India by calling +1 (800) 180-1407 phone number 6 6 users reported that they have successfully reached Air India by calling +1 (800) 180-1407 phone number Click down if you have unsuccessfully reached Air India by calling +1 (800) 180-1407 phone number 4 4 users reported that they have UNsuccessfully reached Air India by calling +1 (800) 180-1407 phone number
    20%
    Confidence score
    India only for MTNL/BSNL
    +1 (800) 223-7776
    +1 (800) 223-7776
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    United States
    +1 (800) 625-6424
    +1 (800) 625-6424
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    Canada
    1 800 247 463
    1 800 247 463
    Click up if you have successfully reached Air India by calling 1 800 247 463 phone number 0 0 users reported that they have successfully reached Air India by calling 1 800 247 463 phone number Click down if you have unsuccessfully reached Air India by calling 1 800 247 463 phone number 1 1 users reported that they have UNsuccessfully reached Air India by calling 1 800 247 463 phone number
    Australia
    +91 112 466 7473
    +91 112 466 7473
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    Online Bookings Helpdesk
    +91 112 466 7474
    +91 112 466 7474
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    Online Bookings Helpdesk
    +91 222 581 8515
    +91 222 581 8515
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    International
    +91 446 692 1455
    +91 446 692 1455
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    14%
    Confidence score
    International
    44 207 760 329
    44 207 760 329
    Click up if you have successfully reached Air India by calling 44 207 760 329 phone number 8 8 users reported that they have successfully reached Air India by calling 44 207 760 329 phone number Click down if you have unsuccessfully reached Air India by calling 44 207 760 329 phone number 8 8 users reported that they have UNsuccessfully reached Air India by calling 44 207 760 329 phone number
    United Kingdom
    +33 176 545 741
    +33 176 545 741
    Click up if you have successfully reached Air India by calling +33 176 545 741 phone number 3 3 users reported that they have successfully reached Air India by calling +33 176 545 741 phone number Click down if you have unsuccessfully reached Air India by calling +33 176 545 741 phone number 7 7 users reported that they have UNsuccessfully reached Air India by calling +33 176 545 741 phone number
    France
    +49 691 200 9821
    +49 691 200 9821
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    20%
    Confidence score
    Germany
    +65 62 259 411
    +65 62 259 411
    Click up if you have successfully reached Air India by calling +65 62 259 411 phone number 2 2 users reported that they have successfully reached Air India by calling +65 62 259 411 phone number Click down if you have unsuccessfully reached Air India by calling +65 62 259 411 phone number 2 2 users reported that they have UNsuccessfully reached Air India by calling +65 62 259 411 phone number
    Singapore
    More phone numbers
  3. Air India emails
  4. Air India address
    Airlines House, 113, Rakbganj Gurudwara Road, New Delhi, 110001, India
  5. Air India social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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