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Air India Customer Care Service


Air India Ltd

Airlines House, 113, Rakbganj Gurudwara Road
New Delhi
India - 110001

Customer Support Phone Numbers

1 800 180 1407(India only for MTNL/BSNL) 8 3
1 800 223 7776(United States) 3 5
1 800 625 6424(Canada) 2 1
1 800 247 463(Australia) 1 2
+91 112 466 7473(Online Bookings Helpdesk) 2 1
+91 112 466 7474(Online Bookings Helpdesk) 2 1
+91 222 581 8515(International) 2 1
+91 446 692 1455(International) 3 1
44 207 760 329(United Kingdom) 6 2
+33 176 545 741(France) 3 5
+49 691 200 9821(Germany) 3 0
+65 62 259 411(Singapore) 2 0

Air India Complaints & Reviews

Air India / delayed baggage compensation from air india

R.K.Saxena on Feb 13, 2019

On 1st February 2019, I travelled from Hamburg (my permanent address) to Delhi via London. From Hamburg to London/LHR I travelled by British Airways, Flight No. 967 dated 1st Feb.2019 and from London/LHR to Delhi by Air India Flight No AI 0112 dated 1st Feb. 2019. I had booked flight with...

Air India / unjustified action by air india staff

Eric Hall on Feb 12, 2019

I regret to advise that compensation in respect of my flight booking reference ai/y76xl flight ai 117 on 5th february has not been received. Please allow me to recap the circumstances of my displeasure. 1. In the past twelve months I have booked an emergency exit row seat on four...

Air India / ffp kyc

Shibu Mammen on Feb 12, 2019

FFP No : 171498126 I have been trying for the last 2 years to verify KYC by uploading various documents for address proof (I am in UAE), but rejected always. Recently I got info that for UAE passengers, Indian Address proof is acceptable. I have uploaded that but in vein ! I wrote customer...

Air India / air india

anil desai on Feb 4, 2019

Anil & Sarla Desai 4114 Maurice Way Stafford, TX. 77477 281-499-7253 Reservation # YRDF7, complain #WB-IBDQ260119002 To Whom It May Concern: I am writing to you today to express my extreme dissatisfaction and frustration over an absolutely unexcusable travel experience on your airline. I wa...

Air India / wheelchair and food not provided

Kumudchandra Jani on Jan 27, 2019

My mother Anandiben Jani, my son Shivam Jani my daughter Neen Jani, my sister in law Reena Jani were traveling from Toronto to Ahmedabad via London Delhi on j January 25th 2019. At London airport the flight was already an hour late from Toronto they have to board next flight from London to...

Air India / unethical behaviour

Nahoor on Jan 21, 2019

I booked my tickets in air india flight to fly from truchy to chennai on 14th january. Trip id : trip id 19011353340. My flight got delayed and due to an emergency case I have to fly immediately. I approached truchy air india office staffs, they said I am eligible for full refund...

Air India / complaint about crew members

Dr Athar Jamil on Jan 16, 2019

Dear sir, I was travelling with family by AI-502 on 12/01/2019, I just asked air hostess about ear blockage problems during takeoff for my 5 year old son and she had no knowledge and she asked Mr Dizzo crew member and he misbehaved with me and my wife and started shouting at us, when I...

Air India / luggage issues

Qwpl on Jan 13, 2019

I was traveling Ind to Hyd via Mum. Luggage to get at Hyd. Sun evening I reached Hyd but my luggage was still in Mum. There was another Mum-Hyd flight after my flight but luggage didn't come by that flight. I was told that it shall be sent Mon morning but now I'm told that I'll get it in...

Air India / seat allocation & unethical behaviour

Jateenb on Jan 13, 2019

I had a flight with my family (which consisted of myself, my wife, my 7 year old daughter and my 13 year old daughter) at 7:00am on the 6th of January 2019. I web checked in on the 4th of January around 11:30 IST. After entering personal details of all the passengers, I came to know that...

Air India / baggage damaged

Aldwin Ragoonath on Jan 8, 2019

To Whom it May Concern: Greetings. I filed a complaint by email but I have not received compensation. DBR HYDAI22058 We took a Air India flight from Delhi to Hyderabad on the 23/Nov/18. My wife's bag was damaged beyond repair. I reported it to a Air India agent in Hyderabad. I was authorized to...

Air India / call center

puneetanandus on Jan 8, 2019

Hi: I would like to bring your notice to the chaos I had to go through today and how I was treated by your call center staff who will not care for a customer. I had booked a ticket for my wife from make my trip. E ticket number : 098-2986663571, PNR number: J27HT. this was a round trip...

Air India / air india officials

Chetna mahajan on Jan 8, 2019

Complaint no.- 1092306 Flight no. - ai 9622 (bhatinda to delhi) Date - 07-01-2019 Pan no. - aadcm5146r Booked date - 18-12-2018 Booked id - nf72697155055901 Total cost - rs.15247.00 Name - chetna mahajan I had a flight from jammu to delhi (connecting flight) which was from *jammu to...

Air India / booked bassinet for baby.

Pooja Rout on Dec 24, 2018

Hi i booked flight for 20 dec 2018 from air india counter jabalpur, madhya pradesh requested to book bessinet fro my 6 month old baby, I paid 1000 RS charges for the baby BASSINET FACILITY. But when i reached to flight air hostess from me there is no bassinet facility for these flight. FLIGHT...

Air India / contradicting information about excess baggage

Darrell Sequeira on Dec 18, 2018

My wife and I will travel by Air India domestic flight from Mumbai to Goa and would like to ask: 1. How much would it cost to pre-check in/reserve one excess baggage that will not exceed 23kgs in weight or any such maximum weight per baggage. 2. We are senior citizens and need to carry...

Air India / urgent request for assistance - e-tickets for ahmedabad - nfoiks

Vrishab on Dec 5, 2018

Hello, This is a complaint for E-Ticket # -098-3031139602 for RAJENDRA KSHATRIYA who was not allowed to board/travel on Dec. 3, 2018 from Toronto Pearson Airport, Canada to India. According to Airport authority, there was no seat allotted with this ticket when booking was made with...

Air India / baggage yet to receive

Zeepavi on Dec 3, 2018

Last night I landed in Abudhabi airport from Airindia flight No. AI 945 2nd dec 22:30 pm, to my surprise one of my bag didn't arriv, I was waiting near the belt for almost half n hour, almost every one took their baggage n left. I was waiting for my baggage. I reported to baggage claim...

Air India / check in luggage lock broken and clothes stolen

Sunny Sam on Nov 29, 2018

with utter pain and damn disappointed to bring this to your notice, thats my checkin baggage lock was broken by the time when i wac collecting it in Muscat International airport. it was told by the ground support team thats from chennai itself the baggage came in this situation. after...

Air India / my suitcase severely damaged by air india

Abhijeet Roul on Nov 4, 2018

Sir, I would like to inform you that and seek compensation that my suitcase is severely damaged by air India as I found it in that position after I received from conveyor belt at bhubaneswar airport . Even after the baggage was marked as fragile at Delhi airport I believe it was not properly...

Air India / unethical behaviour of cabin crew and extremely poor customer service

ashi3691 on Oct 30, 2018

Airline - AI 0309 Melbourne to Delhi 29/10/2018 Departure- 10:45AM Passengers details - Monika, and her baby- Viraaj Jangra Dear Complaints resolution team, I am writing this for an unsatisfied experience faced by my Sister and her 1 year old baby during her journey from Melbourne...

Air India / complaint of issuance of ticketing and racist behavior (surat)

CLE1 on Oct 28, 2018

I am an American (Black) traveling in India for 21 days. I am a Star Aliamce Gold member as well. I stayed at the Courtyard Marriott Surat for several days and had them complete a drop-off at the airport at 6:10am for a 7:45am flight to Hyderabad via Delhi. My colleague and I had several...