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Complaints & Reviews

delay in despatch of tv

We have booked the Sony TV at emax, Hamdaan branch in Abu Dhabi, UAE.

It has been almost 4 days now from the date of booking and still awaiting the delivery.

Can anyone look into this seriously?

My mobile no. [protected].

I request Emax can deliver this product on the same day delivery as the posted an ad on their shop front door.

But they are not meeting their promise.

lg dfb512fp [protected] lg dfb512fp dishwasher

I bought subject product at 23/11/2019 for personal user as per inv [protected] but the machine is not working...

oppo a9 2020

Dear Sir, My Self Praveen Kumar had purchased 3 Oppo A9 2020 phones from your Emax Store Deira City center...

Emax

apple iphone 11

I purchased an Apple phone 11 from E Max Yas Mall on the 10th January 2020. Being an apple user my whole...

samsung mobile a 51

Sir, I purchased Samsung mobile A- 51 from emax electronic shop in Dalma maal musaffa branch Abu Dhabi on 30...

Emax / Max Electronics

promotion

Dear CS team, I am here to raise a complaint against your Dubai Mall outlet staff. Below are the...

hisense 55 inch android tv

We bought Hisense 55 inch anroid tv on 18th for my sons birthday under exchange offer, sales person promised...

Emax / Max Electronics

purchase of tv customer service

I had gone to Emax thinking a tv purchase would be a quick and easy process. But I'm sorry to say it was the worse shopping experience I have had. 3 days we went to the store and each staff giving different information. And then lying! Giving false information. A manager that was of no use. Making promises that he could not keep when it came to purchase time. I have never been so unimpressed with a service and the way all the staff wanted to help but were telling completely false and wrong information. Next time I will think twice before walking into a Emax and defo opting for sharaf dg instead.

jbl tune120tws

I purchased JBL120TWS at the store, full price. Went home, opened the unit and there is a "ticking" sound in left earpiece. I asked my son to check it, lest I am going crazy and he agreed. Went back to the store - EMAX MCC, and they asked me if I had read the terms and conditions on the back of the receipt. At no point during sale and payment did anyone mention the unit could not be returned or exchanged. I would have twice considered if anyone had mentioned it. Anyways, went to the store, and was asked if I had read the receipt (document which is provided to client after payment...). Ofcourse not, it has a lot of fine print. You are not allowed to return or exchange JBL products because of hygenic reasons. If one was concerned about hygene, they would keep the store in better condition. So now, I am stuck with ear pods, unless i want to pay JBL / EMAX to check the units for defect.???? What a SCAM! Cannot believe the consumer protection agency has not been advised as yet.

arc mouse black

I bought 2 ARC Mouse along with other items from EMax (GITEX). Unfortunately none of the items were available...

Emax / Max Electronics

55" tcl android tv and gitex special offer humax hd-1000s tv receiver

We went to Gitex last September 26, 2019 and purchase 2 units of the same model with a different invoice with the offer free Humax HS-1000S receiver w/ 6 months subscription, the other invoice was delivered without the Humaxx HS-1000S and the other was delivered with whole package. I tried to complain to deliver the receiver but since it was not there in stock the solution that they offer was Yipptv 6 months subscription only, it is like take it or leave it, otherwise you will wait for nothing. They didn't consider the effort made, the timing spent and the ticket purchase for entering Gitex, and I felt like I was SCAMMED with a Big company. Humax TV receiver with 6 months subscription turned into 6 months Yupptv subscription. Totally UNFAIR.

55" tcl android tv and gitex special offer humax hd-1000s tv receiver
55" tcl android tv and gitex special offer humax hd-1000s tv receiver

50 inch philips tv not delivered

This Gitex we wentvto trade centre and bought 2 tv, one 65 inch samsung tv RU7400 and one philips put 6103 on the last day of gitex.
As we need to send this tv through cargo we requested there for early delivery but they said it can be delivered only on 3rd or 4th. They ask us to carry which we agreed but later they said they dont have stock and they will deliver on 3rd oct. On 3rd when i call emax toll free number they said they dont have stock for samsung and both tv will be delivered by 5th or 6th oct but apparently on 4th i recieved one samsung 65 tv and still waiting for another 50 inch philips tv. Call there toll free number and put complaint but nothi g. Please try to send me by today or i will come to pick up as later keeping my stuff in cargo logostic will start getting charged as my cargo need to leave by here on 9th oct. Kindly contact me on my [protected].

50 inch philips tv not delivered

  • Updated by PAnand · Oct 07, 2019

    Thanks. My TV has been delivered today in afternoon. Thanks a ton to lea from call centre . She is very helpfull and updated me with the delivery process. Keep up the good job. Hassan the installation man too is very helpfull .

delivery of goods

Dear All,

We bought a Cooker Midea last wednesday and emax delivery team give us appointment on 5 Oct between 4 pm - 8 pm..

Yesterday was 5 Oct 2019 and no one called us or send us sms... And no one came...

So i'm in Mirdif city center now waiting for clarification since 1 hour and no reply..

I will wait here in shop till they make delivery or we need urgent refund now..

" Dear Customer, Your product(s), (Invoice# OWNDELINV-[protected]) is ready for dispatch and is scheduled to be delivered today between 4 PM - 8 PM. Please keep your ID available at the time of delivery for cross verification. For any complaints, please contact Emax Customer Care @8003629. Thank you for shopping at Emax "

MOHMAED BARAKET / LATIFA BEN ALI

MOB [protected]

delay in delivery - hisense

I purchased a Hisense 75" TV from Gitex on 28th September 2019, still didn't receive the delivery, i wa...

delay in delivery

I had booked a TV in Gitex on 27 Sep. I was given a manual invoice as they said, system invoice was not...

defeated samsung smart tv provided

Respected Dear

Yesterday night 4th Oct-2019, I visited E max City center Mirdif and purchased one Samsung LED TV model UA50RU7400 through envoice number CCINV-[protected]. but when I reached home and plugin the TV, there was some lines appearing on right side of screen so I repacked and rushed back to store today morning 05th Oct-19. but your customer support staff not entertained by saying that its a damage case and they can not do any thing in this.

How they can treat like this and my point is that the damage piece has been delivered to me and it should be replaced but your staff blaming on me for damage. same I am saying that this damage is from your side.

at the time of delivery they just turn on the TV for 2 seconds only and how I can so quickly check all the defects.

now I left my TV on your costumer care desk at E max city center Mirdif. Please have a look this issue otherwise I have to knock other doors for not fulfilling customer rights.

I am your regular customer since 2015 and if you will treat like this than how can continue with you.

Regards
Waqas Hussain
Mob: [protected] / [protected]
email: waqashussain.[protected]@gmail.com

tv delivery delay

Dear team,

I was bought a tv in gitex-2019 on 28-09-2019, in the invoice says that delivery date on 04-10-2019 but it is not yet delivered. My vacation also planned this week end therefore kindly delivery the tv as soon as possible. I want to take tv to native if the delivery missed out then it could not used for one more year which will be as waste of money.

tv delivery delay

  • Updated by yessubash · Oct 05, 2019

    Dear Sir/Madam,

    I was bought a TV in Gitex-2019 on 28-09-2019, in my invoice says that delivery date on 04-10-2019 but i am not received it, then i called their service number i got message that they do not know when it will be delivered. Hence kindly advice me about delivery schedule because my vacation also in this week.

forgot item at collection point

Forgot lenovo tab collected item at emax collection pont at gitex. I have purchaded jbl 2.1 speaker and lenovo tab from emax at gitex shoppper at world trade center. I have collected first my lenovo tab and went to audio collectuon counter to collect jbl speker. The guy is packed speaker in emax carring trolly and i have givren remaim shopping luggage caary bags to pack on the same trolly at that time i missed my lenovo tab cover and forgot there and ivcome back to home. Please do the neeful favour to get my item.

forgot item at collection point
forgot item at collection point
forgot item at collection point
forgot item at collection point

huawei bluetooth am61

Hi dear my name is muhammad waseem First of all i'm very disappointed of your service and staff Below I...

Emax / Max Electronics

refrigerator

Delivery of the refrigerator was made at 11:30am while my mom was home. Two dents on the freezer door could...

haier air-condition not cooling - uae705811 [ ref:_00d708np7._5000g28pkum:ref ]

Dear Emax Team,

I book a complaint as my AC is not cooling for one week, now Emax's extended warranty team after 4 days of my complaint is telling we don't cover the shop it is for the house only.
Why Emax cheat people?
That means Emax's extended warrant is just cheating.
If you can't why not informed us when purchased?
Why not tell us when installing AC in the shop?
So this is a clearly cheating business taking extended warranty money and making fool to the customers.

paid but not received the product for 6 days and no update on status either

I am having a terrible experience being a pride member . I had placed my order on 1st of July 2019 and till date i have not received my product neither did i receive any call or message regarding the status of delivery . My order number is [protected] and i had numerous calls with your customer care and they had promised me the product would be delivered by Thursday and now its Saturday almost 6 days from the date of purchase i have not received a single update. If this is your customer service then there is no point in being a member or even a customer.

lenovo laptop

I bought lenovo device from emax mirdiff and sent to my country as a gift, they used this device on 3-4 time and it stop working. i bring it back after 6 months and submitted to E Max for repairing because of defective piece. E Max forwarded my device to service center and after 10 days they called me twice that my device is ready to use. When i get my device from E Max the problem was same i-e corrupt windows and no display on screen after using device for 5 min.
That device is useless for me because i buy it 6 months before and after 6 months i use it only 3 times because of defects in device.
Instead of sending device again and again to service center, i want replacement of same device with the same model but new piece because i wasted a lot of time and money but its still under service from E Max.
00971-[protected]

scratch offer on purchase complaint

We received a flyer for the E max offer for spending 2000 and receiving a scratch to win offer. However we...

Emax / Max Electronics

about purchase of iphone xr

I have purchased an i phone xr from e max, mall of emirates dubai last week, they asked my residence id at...

mobile repair under warranty - honor 10 lite 64/3gb blue mobile

I have purchased HONOR 10 LITE 64/3GB BLUE mobile from the Mirdif City Center Branch with Extended Warranty/insurance on 29/12/2018 (invoice #CCINV-[protected]). I send a mail regarding the repairing of my mobile under warranty on 14/05/2019 to [protected]@allianz-assistance.com, which id is given by your customer care representative, but still now there is no proper action taken from your side.
So please take urgent action to resolve the issue

sony led television 55 inch

I bought a Sony television which worked just for 2 weeks. I have paid my hard earned money and this was a long awaited purchase for our family. The tv is sitting at home for a week now idle. I have tried the 800 number and all I get is a response to wait 3 working days for a call. They have absolutely no empathy. This is a huge investment for me as an individual. I paid AED 2, 700 which is huge for an average person like me. I have no where to go with this.

huawei earbuds

Dear All, I have purchase Mobile on 04/05/2019 at emax on City Centre Mirdif I got free bund when I have...

Emax / Max Electronics

3 complaints (cell, phone, fitness tracker wireless earbuds)

Forget the first two complaints (cell phone and fitness tracker) I gave the company the benefit of the doubt...

Emax / Max Electronics

I am complaining about the seller man behaviour towards me

I asked him to check if there is the required item in store since the one presented is opened he wasn't...

customer service and sales

Oasis mall emax - i bought only a phone but on the invoice they included the warranty for 3yrs worth 600 that...

moser shaving machine

Date:23/2/2019
Contact number:[protected]
Desirable resolution: replacing the defective machine.
Photo: not available since the machine is currently with emax customer service.
Worst experience I had w emax, I bought a shaving machine during the sale or whatever the call a clearance, unfortunately I open the box after 10 days I was surprised to found our that the machine body full of scratches and the machine head was missing as well.
When I went to customer service they informed me that during the clearance no refund and replacement and they mentioned that it was my mistake because I didn't check the machine before leaving the shop. However, they informed me that they will do a favor and try to provide the missing part
Now more than one month passed and they did not provide me the missing part
I was expecting more from big shop like emax but it seems that they are misleading their customers.

unprofessional behaviour & late delivery of items

On 16.03.2019, I purchased a Lenovo Yoga tab, a Bissel dry & wet vaccum cleaner, a stem cleaner & a printer...

color of smart watch s10+ 512gb upon pre-order

I pre-ordered ceramic white S10+ 512gb device with free 42mm rose gold color watch on the 23th of February 2019, from Emax employee Mr.Shamon located in Mirdiff City Center in Dubai. I received a call from Emax saying that the device has arrived & that I can come to collect it. I was very excited, but upon visiting the Emax outlet, I was extremely disappointed. I was told that the free watch is available only in black color. While placing the order, I specifically mentioned that I am interested in the rose gold color watch, not the black one. That was specified on the attached invoice as well, but still I was told today at the Emax store to take the black color watch & that the shipment for the rose gold color watch might not arrive. I refused to collect the device.

I have been using Samsung devices since long. I never expected such unprofessional ism. The manager at the Emax store was also very uncooperative and rude. If Samsung had planned to provide only black color watch free with 512gb S10+ device, why wasn't this info openly announced. The cost of both black and rose gold color watches are the same, so what is the issue in providing rose gold color watch along with S10+ 512gb device, instead of the black one.

Kindly get back to me on this at the earliest with a resolution. I didn't collect my device and watch till now. Awaiting your prompt response.

Thank you.

Makhdoom Ahmed
[protected]

color of smart watch s10+ 512gb upon pre-order

purchasing mixed item emax sahara center

EMAX Team, My name is Mohamad Yamout Please note that my last experience with e-max was so bad, and i am...

defective product sold/in service centre for nearly 2 months now

I bought an HP All In One from Emax MOE during Gitex. Defective Product was supplied and when it was brought...

laptop changing process

Dear Authorized, I bought a laptop from Al Asmakh mall branch on 27 December 2018 . Invoice Number ...

Emax / emaxme.com

Samsung galaxy watch

I had bought a Samsung Galaxy Watch on Saturday 30/12/18 from Emax Sharjah, Al Wahda Branch, United Arab...

Emax / emaxme.com

screen damage iphone x

Dear Team, invoice No CCINV-[protected] Invoice Date 13-03-2018 Product iphone X Space grey to whom it may...

bissell vacuum

Back on February 9rh, 2018 I bought a Bissell vacuum from your store in MCC, on March 23th, 2018 I had to send it back for a repair, the back filter keeps coming off every time I use the vacuum. I was given a defective product but your store refused to admit it.
They fixed it or so they said but a few months later I had the same issue again. I took it again to the branch I bought it form for the same issue again. I explained what happens to the customer service representative and I requested a replacement, but again no one wants to listen to customers' side of the story. You are supposed to work to satisfy the customer you should work with the customer to convince the manufacturer that something was wrong with the machine either they fix it right or they should replace it.
Two weeks later I did not hear anything from them I called the store to ask about my vacuum the representative simply gave me the repair company phone number and asked me to call them "very unprofessional" from a big company like Emax.
For the third time, I had to send my machine again for repair for the same issue in less than ten months!!! This is so inconvenient, as your customer for so many years a VIP as you call it! I am not getting the minimum service that I deserve, I was a loyal customer for years I purchased all my electronics from Emax, you name it I bought it but this is about to end. Today I am angry and unsatisfied. This time I requested a refund and again I was denied that for the third time… proper fixing did not happen, the replacement did not happen, and finally refund also did not happen!!! it is not about the money I bought many more expensive items and I can easily buy another vacuum but this is not right!!! I deserve a better service as a customer and I intend to get it one way or another.
I am emailing you today asking for a permanent solution, fixing a defective product is not going to help me in any way, I want a refund because I deserve one, the machine has an issue since day one I sent it for repair for the first time one month after purchase but you choose to ignore it.
Kindly do something.