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ATXPowerSupplies Customer Service Phone, Email, Contacts

ATXPowerSupplies
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www.atxpowersupplies.com
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3.0 2 Complaints
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ATXPowerSupplies complaints 2

ComplaintsBoard
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12:10 am EDT

ATXPowerSupplies Don't buy!

My ordered arrived damaged and when I contacted ATXPowerSupplies and asked for a refund they refused and said that they don't give refunds. Then I asked for a replacement and they said that was possible.
I asked for a return label but they said that I have to pay for the return shipping. Shipping back was way too expensive, but no matter how hard I've tried they said no. Their rep was very rude to me, he even raised his voice. I will not buy anything from them again and would not recommend ATXPowerSupplies to anyone.

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10:09 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

ATXPowerSupplies Restock Fee

Purchased their recommended, upgraded computer power supply for my model PC. Received it then tried to install it but it would not fit properly. Plugged in all the power cables anyway and tried to boot up the PC and it would not boot up. Looked at the SATA power connector cable and it did not have the correct number of power lines to it.

Sent it back and they charged me a 15% restock fee for a PS that did not fit and did not work. Upon complaint they pointed me to their sales policy. Read their policy! Use BBB online to look at their complaint history.

Their policy says that if they send you the wrong PS and you return it there is a 15% restock fee. If they recommend the wrong PS and you return it 15% fee. If the recommended PS they send you does not fit and you return it 15% fee. If the PS they send you does not work 15% restock fee. So their business model is to make 15% on anything they sell you regardless of its fit, function or performance. As far as I know they could have a total of 100 non-functioning PS's in inventory and just repeatedly send them out and have them returned. They are guaranteed to make 15% every time.

jim

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goodBusinessPractices
Bethlehem, US
Jun 03, 2016 8:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On 7/30/2012 I ordered a Bestec ATX-300-12ZCDR 300 power supply from ATXpowersupplies.com. Without asking for approval from me they shipped a 630watt model which barely fit in the ATX case and had the wrong cables. It was useless. ATXpowersupplies.com did not respond to email, they don't answer their business phone and the did not respond to a message left on their answering machine. I strongly suggest others beware of ordering from ATXpowersupplies.com I spent $64.15 with shipping (Order No. ATXPS71507) for this useless power supply.

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Wiiter
, US
Jun 03, 2016 8:27 am EDT

I ordered a power supply from ATX Power Supplies, and installed it. It worked beautifully for precisely 30 days (which says to me I installed it properly), which coincidentally is the period during which they will accept returns. After precisely 30 days (no kidding, 30 days exactly after I placed my order), it exploded. It didn't stop working, it exploded. Pop- Fire- Explosion. In my bedroom. I'm glad I was home at the time.

I was told I couldn't return it beyond the 30 day mark, but could exchange it, plus pay them a 20% restocking fee. This is not a valid option, as theres no way I'd buy another power supply from a company that sent me one that exploded. My previous power supply of the exact same model lasted 4 years and didn't explode when it died.

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Pyguy
Dublin, US
Feb 19, 2016 10:50 am EST

My experience with this company was a nightmare. I purchased a power supply from them on their website which stated it was compatible. They shipped it to me and it didnt fit, screws didnt line up, etc. I sent it back and they gave me a partial credit via Paypal. I sent them numerous emails asking why I didnt get my full refund and I got nothing but crickets. I then opened up a dispute with Paypal in regards to this vendor and a few days later I wont the dispute and got my full refund. Sending me the wrong part and advertising compatibility?. Service was horrible and I would not purchase another item from this company unless you like to gamble.

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Bleao
, US
Jun 03, 2016 8:33 am EDT

VERY POOR CUSTOMER SERVICE. Power supply came with screws stripped and very poor fit. Tried to contact Customer service several times and they will not respond. I wish I had read their return policy prior to purchase, it is obvious they do not care about the customer. They charge restocking fees, etc even when it is THEIR fault. Extremely dissatisfied!

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denns25
, US
Jun 03, 2016 8:33 am EDT

I have had plenty of good dealings with them.

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bad guys
Charleston, US
Aug 13, 2012 5:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

These guys are crooks. they stole $45 from me. Whats worse, is the time I wasted trying to reason with these criminals. They have bad feedback allover the Internet and if I had known this i never would have gotten involved. Please don't make the same mistake. I stopped trying to reason with these creeps when they had the nerve to tell me they would post negative comments about my business if i gave them bad reviews. My advice is find somewhere else to spend your money.

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KB12
Vinton, US
Jan 17, 2012 7:51 pm EST

"I ordered a power supply from them and it arrived DOA and a wire cut up. I have called and emailed and they will not reply. Bad customer service. Thanks for stealing from me."

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KB12
Vinton, US
Jun 03, 2016 8:27 am EDT

I got a power supply from them that was DOA and the wires were cut up.

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CGanon
North Bergen, US
Jun 03, 2016 8:27 am EDT

Actually, I was using a UPS. The previous power supply just stopped turning on, it took awhile to die, sometimes starting after a few tries, eventually it stopped starting altogether. It was a few years old.

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denns25
, US
Jun 03, 2016 8:27 am EDT

Funny how the reviewer blames the retailer when most likely what happened is that the computer wasn't protected by a UPS and experienced a power surge. What happened to the power supply before you bought this one? This isn't adding up. Go get a UPS and stop blaming others for problems that have been created by yourself.

Is ATXPowerSupplies legit?

ATXPowerSupplies earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: ATXPowerSupplies stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights ATXPowerSupplies's reputation as a trustworthy leader in their field. Customers can rely on ATXPowerSupplies's services, assured they're dealing with a highly reputable and fully legitimate company.

A long registered date for atxpowersupplies.com can be seen as a positive aspect for ATXPowerSupplies as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of ATXPowerSupplies's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Atxpowersupplies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Atxpowersupplies.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a atxpowersupplies.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Atxpowersupplies.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ATXPowerSupplies.

However ComplaintsBoard has detected that:

  • Atxpowersupplies.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The atxpowersupplies.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to ATXPowerSupplies. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

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Overview of ATXPowerSupplies complaint handling

ATXPowerSupplies reviews first appeared on Complaints Board on Jul 10, 2009. The latest review Don't buy! was posted on Oct 21, 2016. The latest complaint Restock Fee was resolved on Jul 10, 2009. ATXPowerSupplies has an average consumer rating of 3 stars from 2 reviews. ATXPowerSupplies has resolved 1 complaints.
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  1. ATXPowerSupplies contacts

  2. ATXPowerSupplies phone numbers
    +1 (800) 458-1606
    +1 (800) 458-1606
    Click up if you have successfully reached ATXPowerSupplies by calling +1 (800) 458-1606 phone number 0 0 users reported that they have successfully reached ATXPowerSupplies by calling +1 (800) 458-1606 phone number Click down if you have unsuccessfully reached ATXPowerSupplies by calling +1 (800) 458-1606 phone number 0 0 users reported that they have UNsuccessfully reached ATXPowerSupplies by calling +1 (800) 458-1606 phone number
  3. ATXPowerSupplies address
    142 Jodie Williams Road, Suite ATXPS, DeRidder, Louisiana, 70634, United States
  4. ATXPowerSupplies social media
ATXPowerSupplies Category
ATXPowerSupplies is ranked 275 among 432 companies in the Computer Hardware category

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