Edgars Fashion / Edcon
Reviews and Complaints

Good day, my boyfriend bought a phone at CNA Eikestad Mall on the 26th of December 2017, the first day the phone was fine but next day when he charged the phone its getting extremely hot, CNA eikestad mall replaced the device on 29th December 2017, the new one is doing the same. We were advised that we cannot take another device or get a refund... he cannot work with this broken phone he's using it for work purposes and whats the use of replacing the device but its doing the same [censor]. The phone is still in its 7day OBF period.

Good day

This is Mosima I bought a tv at jet maart protea north the tv is broken i am having a problem getting it fixed as i am advice that I need to take it to the jet maart where I bought the tv I have asked for a refund as they refusing to fix the tv they advised that I need to return back the card I used when I did a purchase as it was my sister's card she is not around in Johannesburg to be available for the refund to be done on the card I wanted to found out if they can't offer a voucher .

I went to one of your store at Tsakane Mall Jetmart, i bought clothes there and when i was paying the cashier told me that they charge for a plastic bag and i had to fold my clothes and walk out carrying them without a bag? know the rules and regulations, i know that we the people of south africa can only purchase a plastic bag if you buying food and not clothing.That store is cheating people of their hard earned money.Is this the way edcon is operating?This issue mustbe resolved urgently.My name is Pertunia Scotch email add:[protected]@gmail.com

Good day

I bought online at Edgars and paid for my order and it is now almost 3 weeks and I still haven't received my items.

I made various follow up attempts and still I haven't received anything.

The customer service's first response was they are sorry about the inconvenience and they have escalated the matter.

Their 2nd response after I followed up again was that they haven't received any feedback yet.

I followed up again earlier this week and after more than 48 hours only I received a response now saying they have to look into the query because it was suppose to have been delivered on 12 December.

So Edgars took my money and now you do not deliver on the products.

Customer service in resolving my query is extremely slow. I am not receiving feedback and updates regarding progress on resolving this matter.

I need my products urgently!
I do not have the money to go and buy again at a store.

Why is Edgars not taking proper care and urgency in delivering my products on time and after I query it there is sill no effort made to get the products to me urgently?

And what is Edgars going to do from your side to compensate me for the major inconvenience you are causing and the lack of service you are providing?

I went into the store in odendaalsrus and spoke to a lady alleta who says she is the manager, i wanted to exchange a pair of pants that was to small and she just says to me she will not help me, i asked her if she is refusing to help me and she said yes i am refusing to help you, i feel that is blatend rasism as i am white and she immediately helped another black customer, i will report this to the neespapers as i have this all recorded, i will never use any of your shops again

I am not a customer but a forma staff memeber. I've work for Edcon 3 full weeks and I never get paid when I speak to managers they not helping me out but one send me to another one since October already. I can't believe how they use people and not pay them. I don't which of any of my friends or family to work for company that free labour desperate people.

I opened an account with jet and I received an sms on my [protected] which asked me if need airtime which i smsed yes. I did not have a problem with that until i realised that my line have been made a contract with EDCON without given an explanation.

It cancelled all the promotions i was enjoying with MTN and i cannot by airtime through bank as the line have been swapped. I went to JET worcester in high street and asked them if i can cancel the contract, but in vain.

I do not want any airtime from edcon, i need to remain on prepaid what must i do?

Good day,

I refer to the attached pictures and proof of my purchase at the Edgars Active Store in West street Durban. I am once again utterly disgusted at the management at the West street branch in resolving customer issues and would like my concerns to be addressed

Firstly, I had walked into the Edgars Active store in West street and was tempted to Purchase due to the items being on sale. There were no sales staff on the floor attending to any customers accept for the security guard who I was greeted by at the Takkie section at the back. He seemed to be helping the customers as well while the staff were behind the tills. My husband and I needed assistance with sizes and I had called for one of the sales staff to assist us with sizes. The staff member was obviously annoyed with me as she didn't even care to great or smile but simply said there are no sizes available.  We decided to change our minds on the Nikes and purchase the Puma takkies on special and took a Size 8- Blue in colour to the tills - (picture attached) On paying for the item the sales staff said she cannot give it to me for that price and will have to call her manager as the prices were mixed up. She had gone to the section where the Pumas were kept and got the same shoe in a different colour marked at the price I told her was on special, so clearly there was no mistake as they were the same items in different colours but obviously the system prices were not adjusted and hence the problem and me arguing about the price not being my problem. At the same time of me addressing the price issue with the staff member I stated to her that it isn't my problem as I obviously wanted to pay the lower priced marked on the item.

The manager of the store - Katrina (her picture attached) stepped in and said with attitude and no smile on her face  I quote' We never said it was your problem and we trying to help you! My problem was in the manner in which she addressed a customer problem. I was not addressing her when enquiring about the incorrect price but rather the staff member who called her to sort the problem, so if she had any people skills she would have firstly, politely greeted me and said sorry Mrs Pillay but there seems to have been a problem with the pricing and although it isn't your problem as a customer I am going to help you. Her interest in helping me or calming a very Irate customer was zero! I have attached a picture of her and take note of the expression on her face while dealing with my enquiry as she clearly had no smile on her face but rather seemed annoyed that I simply jus didn't wanna pay for the correct price. To be fair, why should I? Was it really my fault that the item was supposedly incorrectly priced?

Secondly, after she agreed to the price being R489.95 and cashing up the items I purchased, the sales assistant packed the products I purchased and my husband and I left the store. on reaching home, we took out the items (picture attached) of the takkie and realised that they had not removed the security tags from the takkies at all! What an inconvenience and might I add was this probably done to spite me or is this how  the items are checked when they leave the store because  the security guard  as helpful as he was with sales , was still at the back assisting customers when we left. Clearly the store probably has a high rate of losses because nothing is actually checked properly.

I called customer care and spoke to a Pauline Lumkile who assisted with the details of complaints department at Edcon and called complaints, who which I was greeted by Bulelwa Ndawana, reference [protected]/Go and she registered my complaint and indicated the store manager will call me to sort out how they will be removing the security tags etc and apologise for her attitude. I don't want to speak to her but rather her manager as she clearly has no peoples skills or management skills. I will not be shopping at Edgars active again and will  probably be settling my accounts and rather shopping online for better deals.

Thirdly, I would like to know How she as the Store manager intends solving the matter of the security tags attached to the items ? because I will not be fueling my car with R150 petrol to travel from Phoenix to town and back to remove these tags.

Anticipate a reply as soon as possible.

I got to the store 10 minutes before closing time ( 17:50). I took what I came for and went to the queue. By the time I got to the till it was 18:30 only to be told by the teller that the system is offline and I cannot pay with my card, they accept cash only. What frustrates me the most is that I wasted more than 30 minutes waiting in the queue, is it hard for management to write a note stating that they only take cash? The teller insist that they did notify customers over the intercom that the system is offline since morning. I wasn't there in the morning so how am I supposed to know that the system is offline? I always listen to the radio or intercom when I'm inside your retail stores because I always get notifications on specials. I am really not expecting this from such a big company, maybe this is why the company had to sell some of their subsidiaries. No wonder middle to high income earners prefare other retailers and online shopping. I am really disappointed.

I got a call from Edgars about a week ago stating that I was to pay an amount of R459.09 immediately or be handed over to debt collectors. I have been paying R100 every month but missed September. I advised them that I will be closing the account in store before 1 December 2017.

I went to do this at Edgars in Centurion Mall yesterday, but to my surprise the amount was now all of a sudden R508.86. I enquired as to why the amount was more and was advised that I have added on funeral cover this week. I then asked for a printout of all the items on my account and I found that I now have the following extras which was added without my knowledge:

Travel Personal Accident
A Life Policy
Total Guard Maintenance
Accident Insurance
R5000 per parent for funeral cover (my mom passed away in April 2002 and my dad passed away in July 2010).

I work for an Insurance company and have all the policies I need with them.

I would like to see any contracts signed by me or voice clips advising that I wanted any of the above extras added onto my Edgars account.

Please can my Edgars account be stopped, I was told that if I cancelled it yesterday I will lose any monies I paid thus far for unnecessary items.

RE: FW: [protected]/GO OCC:[protected]

I am so appalled with the poor service from jet online. I logged a query on Monday and to date no feedback. I have to keep on calling the call centre to find out the status of my query. I am a very good customer and make purchases almost every month but after all the issues I have been experiencing with you guys recently this will definitely be my last purchase.
Its always when you guys offer and advertise a promotional discount then it becomes a problem and we don't receive the discount and now you act all confused. I saw a special advertised on the 27/11 for 50% on sale items and now that I didn't receive the discount you guys don't know off this promotion. So could I been so stupid to have imagined this promotion. Its ludicrous and my next review will be on hello peter and my purchases will all be exchanged. Don't need all this drama for purchases that are benefitting your business. and as for your customer care team they are so clueless and conveniently managers are never at work to take my call. disappointed that a large industry like you provide such crap service.

Incident 29/11/2017-around 9:00am
Re : Complaint against supervisor "Pexie"
The incident took place at the Durban Edcon Factory in Prospecton.
My daughter Cassidy Bodhanya has been working there for the past three weeks as a casual worker. She will be studying next year, so she required the extra money and work experience.
She confirmed that today the supervisor Pexie (calling name) called her out of the line to lift up a heavy box. She advised him that she would need assistance to lift up the box up as it was too heavy for her to do so, on her own. His instruction was that it was her job and if she could not lift up the box by herself she should leave the job as it was a requirement.
For the past three weeks she used to complain about the treatment at the work place. People in supervision roles were very unprofessional.

I work for a very big company and service excellence as well as staff satisfaction, is a priority.
This sort of unprofessional behaviour for a supervisor is unacceptable. She also confirmed that the manager Bheki also behaves in an unprofessional manner.
I would appreciate it if someone could investigate this matter and maybe treatment of staff at Edcon would change. I would not wish this sort of work experience on anyone.

Thank you for your assistance.

Gloria Bodhanya (031.3652149)

My mother provided my sister with a letter and a copy of her ID in order for her to utgently purchase some work items. This happens often as my mother resides in Pretoria and my sister in Cape Town. When my sister visited the store that always assists her nicely with this, she came across a cashier with a terrible attitude and no idea of customer service. My sister was told that this was not allowed and the cashier called the fraud department to confirm. This took place on Sunday. The lady at the fraud department, Mbali Loilane, had the audacity to tell my sister to purchase a ticket to Pretoria to get my mothers original ID number. I have never in my life heard such an unreasonable request. This incompetent fool then went and put a block on my mothers card without informing her. To me this is unacceptable and unethical. I would like to know exactly what the procedures are for buying on someone else's as this has obviously changed. Some of your staff allow this and others not. My mother also deserves an apology from the lady at the fraud department for the inconvenience she caused. You can contact me for further details or my mother, Karen on [protected].

I will inform her that she can expect a call.

My name is also Karen and my number is [protected]. This needs to be resolved today otherwise I will take it further.

last year December 2016 I bought a SAMSUNG Z2 phone at edgars zevenwact and it lost in november 2017 i went to edgars to submit my claim on the 14th of november because it was insured today the 23rd of november i called the hollard insurance at first they couldn't get anything with my id so i gave the my name and surname and they could pick it on the system but with a different id number and there was no claim that was submitted fro the insurance.

Good day. I just want to follow up on my complaint about my phone and the service I received from Edgars Randfontein and if you did receive my complaint because I haven't had any feedback. On 1 Sep 2017 I bought a phone (Samsung J5 Prime) from Edgars in Clearwater mall. About n month after I bought it I realised that the keypad was workink slow and at times would freeze... and it became worse so I took it in to Edgars Randfontein on 7 November 2017. At first the person who helped me, his name is Phemelo said that they cannot help me as I bought the phone from Edgars Clearwater so I have to take it back to Clearwater wich I know is not true, the previous time my phone that I also bought from a different Edgars and it gave me similar problems with the keypad and I took it in to Edgars Randfontein and the immediatly helped me, so I said I will quickly phone Edgars customer to find out about this, when I said that he also said it's fine they will help me. After he filled out the paperwork he said that I will have to pay for repair WICH also is not true and I will not be paying as I have 12 months warranty and my phone is still brand new it is unacceptable for a new phone to have problems like I experienced so the problem should be fixed amd I don't have to pay. Last week on the same day that I logged my complaint, 14 November 2017, I phoned Edgars Randfontein to follow up on my phone and the lady asked me if it was the Samsung phone, I said yes and she said the phone was only collected the previous day wich was 13 November 2017, I was upset as my phone was laying there for almost a week before they send it in, and she said the reason was that the person who helped me (Phemelo) did something wrong, something with insurance as I can not understand why he would do something with insurance, I wanted my phone to be repaired. The previous time my phone went in for repairs it was send in immediatly and I did not even wait the full 14 days till I had my phone back. Now my phone was at Edgars Randfontein for almost a week before the send it in so how long will I wait until I get my phone back. Can someone please assist in this matter.

Good Day

My account shows R11 0000+ due which is INCORRECT!
I am quite annoyed at the incompetency of Edgard staff.
Edgars sent me a half price voucher which was utilised this month.
I was standing at the pay desk for over an hour whilst a manager had to assist a staff member to ensure that the voucher was utilised correctly.
I received my slip which showed the voucher was utilised.
A few days later my account skyrocketed to an addiction R4000+!
I did not make purchases to the value of this amount.

This to be rectified ASAP

SHARNA

I bought a phone from Edgars Clearwater mall on the 1st op September 2017 I had it about a month when it started to give me problems, the keypad did not always want to work and was slow. Last week on the 7the of November 2017 I took my phone in to Edgars, Randfontein, Village square mall amd asked them to send it in for repairs as it is not even 3 months old and the person with the name Phemelo did not want to help me and said he can see I bought the phone frome Edgars in Clearwater mall I have to take it back there as that is not true because I previously bought a phone from either Edgars, Key west or Clearwater mall and I experienced the same problem with the keypad and I took it to Edgars in Randfontein where they immediatly helped me. So as I explained that I previously gabe in my phone for repairs at Randfontein and I never bought a phone in Edgars, Randfontein he then said but that's how it works, so I said I will quickly phone customer service to see if things changed, then he suddenly said ot's fine he will help me. After he filled in all the paperwork he said I must just know that I will be paying for the repairs... again I said I'm not paying because my phone has a 24 month warranty and I don't even have the phone 3 months. So today I went to CNA, Randfontein in Village Square mall to buy a tablet and I asked the person who assisted me about this matter and he said If I buy a phone from CNA Randfontein I can even give it in for repairs in Durban as it is CNA to CNA and Edgars to Edgars. When I got home I phone Edgars, Randfontein to follow up on my phone and the lady said that my phone was only collected yesterday and it's been a week now. Usually it takes 7 - 14 day for repairs now I will wait much longer than 7 - 14 days. I asked the lady hos is that possible that it was only collected yesterday she said that the person who helped me (Phemelo) made a mistake something to do with insurance as I don't understand how my phone has something to do with insurance I took it in to be rapaired. This is unacceptable as I have to struggle with a phone that was also previously in for repairs with Edgars. The new phone is still brand new and I am not suppose to have problems like that. This is not the first time I send in phones for rapairs and know how it works. Can someone please assist in this matter and follow up about how long I now have to wait for my phone to be ready. My account number: [protected]. Phone is a Samsung Galaxy J5 Prime. IMEI number: [protected]. Thank you

Hi there

Please can u visit your branch in empangeni i was there yesterday tride shoping for my kids there is no pants or shoes for kids size 5 please can u investigate it isnt a good exsample to have such a smaal veriant and no shoes i have asked for assitance in store but no one could help me thay say thay dont have stock

Thanks
Pierre
[protected]

I placed an order online on the 12 Oct and still have not received the order. Every time I have to call to follow up. I got an email to collect at the store got to the store and their is no order. This is pathetic and when you call to the call center no one is able to assist you. reference nr [protected]. I called to the call center and requested to speak to the manager but she has not reported for her shift. When you call to the call center, get placed on hold and still I am not assisted. This is not acceptable

Good day
My name is luvuyo, I purchased a tablet on the 25 august 2017 at edgars centurion mall. After two weeks the tablet on/off button was not working and it did not charge. I took it back to edgars at centurion mall for repairs on the 23 september 2017, the lady who assisted me told me that I will receive an sms within 21 days when the tablet has been fixed. I have waited for the sms for the longest time until on the 6 november 2017 I decided to go and check if by any chance the tablet is back from the repairs. A gentleman named mxolisi assisted me, he looked in every file trying to find the tablet until he found it at the back (Store room) to my surprise the tablet never left the store so it was not repaired. I was told that the lady who was assisting me did not batch it so it never went away for repairs due to that and I must wait for another 21 days. This is very unprofessional and I want my tablet now. 21 days have passed a long time ago and please make sure that your staff is trained on how to handle such incidents and not give me attitude and tell me that there is nothing they can do to resolve the matter. I am very disappointed with the service I received at centurion mall.