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Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
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www.edgars.co.za
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1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Edgars Fashion / Edcon reviews & complaints 646

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2:42 am EST
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Edgars Fashion / Edcon cell phone insurance

last year December 2016 I bought a SAMSUNG Z2 phone at edgars zevenwact and it lost in november 2017 i went to edgars to submit my claim on the 14th of november because it was insured today the 23rd of november i called the hollard insurance at first they couldn't get anything with my id so i gave the my name and surname and they could pick it on the system but with a different id number and there was no claim that was submitted fro the insurance.

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9:58 pm EST
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Edgars Fashion / Edcon service

Good day. I just want to follow up on my complaint about my phone and the service I received from Edgars Randfontein and if you did receive my complaint because I haven't had any feedback. On 1 Sep 2017 I bought a phone (Samsung J5 Prime) from Edgars in Clearwater mall. About n month after I bought it I realised that the keypad was workink slow and at times would freeze... and it became worse so I took it in to Edgars Randfontein on 7 November 2017. At first the person who helped me, his name is Phemelo said that they cannot help me as I bought the phone from Edgars Clearwater so I have to take it back to Clearwater wich I know is not true, the previous time my phone that I also bought from a different Edgars and it gave me similar problems with the keypad and I took it in to Edgars Randfontein and the immediatly helped me, so I said I will quickly phone Edgars customer to find out about this, when I said that he also said it's fine they will help me. After he filled out the paperwork he said that I will have to pay for repair WICH also is not true and I will not be paying as I have 12 months warranty and my phone is still brand new it is unacceptable for a new phone to have problems like I experienced so the problem should be fixed amd I don't have to pay. Last week on the same day that I logged my complaint, 14 November 2017, I phoned Edgars Randfontein to follow up on my phone and the lady asked me if it was the Samsung phone, I said yes and she said the phone was only collected the previous day wich was 13 November 2017, I was upset as my phone was laying there for almost a week before they send it in, and she said the reason was that the person who helped me (Phemelo) did something wrong, something with insurance as I can not understand why he would do something with insurance, I wanted my phone to be repaired. The previous time my phone went in for repairs it was send in immediatly and I did not even wait the full 14 days till I had my phone back. Now my phone was at Edgars Randfontein for almost a week before the send it in so how long will I wait until I get my phone back. Can someone please assist in this matter.

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6:09 am EST

Edgars Fashion / Edcon incorrect due amount

Good Day

My account shows R11 0000+ due which is INCORRECT!
I am quite annoyed at the incompetency of Edgard staff.
Edgars sent me a half price voucher which was utilised this month.
I was standing at the pay desk for over an hour whilst a manager had to assist a staff member to ensure that the voucher was utilised correctly.
I received my slip which showed the voucher was utilised.
A few days later my account skyrocketed to an addiction R4000+!
I did not make purchases to the value of this amount.

This to be rectified ASAP

SHARNA

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4:26 am EST
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Edgars Fashion / Edcon service

I bought a phone from Edgars Clearwater mall on the 1st op September 2017 I had it about a month when it started to give me problems, the keypad did not always want to work and was slow. Last week on the 7the of November 2017 I took my phone in to Edgars, Randfontein, Village square mall amd asked them to send it in for repairs as it is not even 3 months old and the person with the name Phemelo did not want to help me and said he can see I bought the phone frome Edgars in Clearwater mall I have to take it back there as that is not true because I previously bought a phone from either Edgars, Key west or Clearwater mall and I experienced the same problem with the keypad and I took it to Edgars in Randfontein where they immediatly helped me. So as I explained that I previously gabe in my phone for repairs at Randfontein and I never bought a phone in Edgars, Randfontein he then said but that's how it works, so I said I will quickly phone customer service to see if things changed, then he suddenly said ot's fine he will help me. After he filled in all the paperwork he said I must just know that I will be paying for the repairs... again I said I'm not paying because my phone has a 24 month warranty and I don't even have the phone 3 months. So today I went to CNA, Randfontein in Village Square mall to buy a tablet and I asked the person who assisted me about this matter and he said If I buy a phone from CNA Randfontein I can even give it in for repairs in Durban as it is CNA to CNA and Edgars to Edgars. When I got home I phone Edgars, Randfontein to follow up on my phone and the lady said that my phone was only collected yesterday and it's been a week now. Usually it takes 7 - 14 day for repairs now I will wait much longer than 7 - 14 days. I asked the lady hos is that possible that it was only collected yesterday she said that the person who helped me (Phemelo) made a mistake something to do with insurance as I don't understand how my phone has something to do with insurance I took it in to be rapaired. This is unacceptable as I have to struggle with a phone that was also previously in for repairs with Edgars. The new phone is still brand new and I am not suppose to have problems like that. This is not the first time I send in phones for rapairs and know how it works. Can someone please assist in this matter and follow up about how long I now have to wait for my phone to be ready. My account number: [protected]. Phone is a Samsung Galaxy J5 Prime. IMEI number: [protected]. Thank you

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10:54 pm EST
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Edgars Fashion / Edcon clothes for kids 12 to 13

Hi there

Please can u visit your branch in empangeni i was there yesterday tride shoping for my kids there is no pants or shoes for kids size 5 please can u investigate it isnt a good exsample to have such a smaal veriant and no shoes i have asked for assitance in store but no one could help me thay say thay dont have stock

Thanks
Pierre
[protected]

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2:08 am EST

Edgars Fashion / Edcon online order

I placed an order online on the 12 Oct and still have not received the order. Every time I have to call to follow up. I got an email to collect at the store got to the store and their is no order. This is pathetic and when you call to the call center no one is able to assist you. reference nr [protected]. I called to the call center and requested to speak to the manager but she has not reported for her shift. When you call to the call center, get placed on hold and still I am not assisted. This is not acceptable

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7:49 am EST
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Edgars Fashion / Edcon tablet repairs

Good day
My name is luvuyo, I purchased a tablet on the 25 august 2017 at edgars centurion mall. After two weeks the tablet on/off button was not working and it did not charge. I took it back to edgars at centurion mall for repairs on the 23 september 2017, the lady who assisted me told me that I will receive an sms within 21 days when the tablet has been fixed. I have waited for the sms for the longest time until on the 6 november 2017 I decided to go and check if by any chance the tablet is back from the repairs. A gentleman named mxolisi assisted me, he looked in every file trying to find the tablet until he found it at the back (Store room) to my surprise the tablet never left the store so it was not repaired. I was told that the lady who was assisting me did not batch it so it never went away for repairs due to that and I must wait for another 21 days. This is very unprofessional and I want my tablet now. 21 days have passed a long time ago and please make sure that your staff is trained on how to handle such incidents and not give me attitude and tell me that there is nothing they can do to resolve the matter. I am very disappointed with the service I received at centurion mall.

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7:13 am EST

Edgars Fashion / Edcon product shoes

07/11/2017
Secunda Branch
Today I went to Edgar's to buy my boyfriend a nice pare of Puma leather sandals. I was so disappointed to see they have only 1 sort that looked all the same so just 1 to choose from and only 1 size and that was a size 8. I went to the back to go and ask if they have bigger sizes then a 8 and they checked but it was only the size 8. So they said they could order and so I gave my details so they can order a bigger size for me but still. I think Edgar's should reeling check in to there men's sandals and get more stock and a verity to choose from.
Thank you
Jennifer Lee

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11:48 am EST
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Edgars Fashion / Edcon jeep footwear

I purchased a Jeep boot on 17 August 2017 Edgars Canal Walk. I paid R899 for the item.

I am highly disappointed as the back of the boot is coming apart. For something I do not wear every day and paid so much money for it is not acceptable for the item to have lasted just over 2 months.

I never spoil myself with expensive shoes and to me the R900 boot was an investment. My R99 Mr Price shoe is still going strong yet this Brand let me down.

For Jeep being the brand that it is and Edgars being the store to get the top brands from, I am highly disappointed.

Please get back to me
Faldelah Carolus
[protected]

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3:58 am EDT

Edgars Fashion / Edcon my customer account statement

I have noticed that when I miss a monthly payment I am immediately not credit worthy to continue using my card nor able to upgrade my cell c account (despite the fact I have had a cell c account for years before I have had an Edgars account). However, when I receive an mms (not always easy to open..) it gives me only up to 2016 details of my statement. It is now November 2017. I have been 'blindly' paying monthly to avoid these credit issues (and avoid blacklisting) and still have yet to receive a viable, accurate an updated version of my account. I have been online and downloaded my LATEST account statement which is July 2017. I believe in order to have a good customer relationship you cannot penalise a customer for not making payment when they don't even know they owe anything. According to my last online statement (July 2017)and my recent bank statements I should be in credit with Edgars...
It would really be considerate and ethical if you could please update my account and let me know what my financial standing at present is. I would kindly appreciate it.
Ps email me at [protected]@gmail.com
or call: [protected]
Kind regards
Sheena Cooney

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@cellc_support
@cellc_support
, ZA
Nov 06, 2017 1:08 am EST
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Dear Ms. SheenaMelody

Thank you for bringing the matter to our attention.

Kindly note we have escalated your query, and contact will be made with you to assist.

^BM

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12:35 pm EDT

Edgars Fashion / Edcon am disappointed in the service and false representation

My name is Adelaide Kubeka ID no. [protected] and have been a client of Edgars for ore than 20years, and I have never been this disappointed in the service I receive from the edcon brand like I did today. I went to the Edgars store in Eastrand mall on the 03/11/2017 and was shopping when I went to the rack for "last of the best" which said 20% off...when I spotted a dress I wanted, when i went to the till to pay they said there is no discount then asked for the manager who also couldn't even care to pay attention to my situation as I have noticed in order to get the best service at this store I have to be white. Unfortunately for me am black and as a manager I expected him to do something to put me at ease but he refused to add the discount that was promised on the rack instead said it was maybe a customer that put it there, then I explained to him there were about 5 of the same dress on that rack. Than he just left me at the till and said he doesn't know what else to say to me, which is so devastating to me as a client of so many years. I need this incident to be rectified as soon as possible cause as a loyal customer to the edcon brand I bought the dress irrespective of the disrespectful and dishonesty from Edgars. Therefore please let me know what is going to happen cause it's not fair.

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4:26 am EDT
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Edgars Fashion / Edcon online purchase never received

On 20 June 2017 I have made an online purchase to the value of R349. I chose the option to collect at the Adderley Str branch however that never occurred. I haven't received any notification. I made contact with Edgars online and they contacted the store and they reported that the packaged was at the store and is now no longer. Edgars promised to refund my purchase. This never happened to this day! I even suggested that they refund the credit to my Edgars account which they said they could not.

I have been a satisfied customer of Edgars for 20 years!
I am highly disappointed in the service I am receiving. I have given you chance up until now, its been a loooong wait. Here are my details:
Aadilah Dramat
ID no: [removed]
Purchase made 20 Jun 2017 (I have the proof)
email: [protected]@gmail.com
[removed]/ [protected]

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2:54 am EDT

Edgars Fashion / Edcon voucher money gone

On September the 8th I bought a online voucher with my Multiply benefits. I went to Edgars Menlyn to spend the voucher and have the remaining funds put on a gift card. I spent R 1100 and the cashier could not manage to transfer the remaining R 400. The credit manager promised me that he would sort it out and gave me his cell nr. After numerous calls and excuses I am livid and am now convinced that my money has been stolen. Please contact me asap to provide you with the voucher details.

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8:30 am EDT
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Edgars Fashion / Edcon revlon compact powder

I purchased a Revlon compact powder on the 26th September 2017 at the chatsworth centre branch. Account number [protected]
a week later the inside of the powder cracked. I went back to the store to advise the lady at the counter and explained to her I haven't dropped it if I did the entire powder would have been cracked not on the middle of it
she took my details and promised a Revlon consultant will contact me
Till today no one has contacted me the powder is completely destroyed
and its crumbled completely. Its an expensive product which normally lasts me over 3 months. now its damaged within a week
attached a picture of the damaged product
my details
Kamla Munsami - [protected] - cellnumber [protected]

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11:14 pm EDT
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Edgars Fashion / Edcon wrongly debited

For the past two weeks I have been contacting Edgars customer services to inform them there is a sms service added on my account. They wouldve call me within 48 hours after I phone in to sort the mess out that one of their trusted employee did who ever that person is. My account is paid up but someone added this sms thing and now I have to pay a monthly service and for the sms bundle on my account. The debit order already went off and when phoning in to the airtime call centre either you have to wait for half a hour to just be drop and you have to phone in again. Last week I phone in just be informed again that they logged the case and will contact me within 48 working hours and also refund me.

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6:39 am EDT

Edgars Fashion / Edcon poor customer service

What is happening at jet kwamashu? Are all customers treated this way or are they judging me of the way I look. I asked for help this lady and he pointed at this guy saying he is the one who is going to help me. The guy came and they spoke about something else and he left. Its been 30 min now ive been standing and only wanted to query a about my account. She is in front of me serving other customers and doesn't care if ive been served. Poor services! No body came to me until I left the store

At the door I asked the security guy( P. BIYELA ) I asked him the name of this lady, he protected her and never told me

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11:44 pm EDT

Edgars Fashion / Edcon edgars connect the victorian

I bought a samsung cell phone with edgars connect victorian centre 3weeks ago cash, i wanted insurance aswel but their system was apparently offline and mind you when buyinh a phone cash it has to be insured same day. They lady Thembi Mokoena said she was going to call me back once they were online so i left the shop which was a saturday. On monday i went back to still get the phone insured and they still had the same problem they had on the saturday that i bought the phone, I was thwn told that they would call me back once the technician has cleared the "error" til today they havent bothered to call me back to get my phone insured, what must happen should that phone get lost, stolen or damaged, will thembi pay for it since she still hasnt bothered to call me back 3weeks later?

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7:45 am EDT

Edgars Fashion / Edcon belt

I bought a belt for my wife about 4 months ago at Edgars Knysna. The belt snapped for some other reason. I have never had any problems with the clothing. In yhe meanwhile someone broked into our car and stole my wallet. So i thought let me take the belt back as i bought it on my Edgars account. The manager was called but never came to see me. I left with the broken belt. THE SERVICE SUCKS AT KNYSNA EDGARS. Your manager is so useless he could not get of his chair to come and see me. I will close my account and never spend another send.

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10:30 am EDT

Edgars Fashion / Edcon apparently the system changed my 6 month interest free acc into a 12 month acc

23/10/2017 14h50. I went to Edgars Mall of Africa to buy some goods and query why my account was now a 12 month account generating interest instead of the 6 month interest free account that I had initially opened. The lady helping me was Mapula confirmed that the system converts a 6 month account into a 12 month account if you don't qualify or meet the requirements. Was very strange as I have an excellent credit record. she then proceeded to phone an edgars call centre and let me speak to another lady by the name of Gugu Moyo - not sure if she gave me the right name. This person was not the most pleasant or helpful and gave me the same reasons and confirmed that nothing can be done. This must be some sort of fraud or breach of contract as I specifically would've not wanted an interest generating account. Will try to seek some legal counsel. Veru bad service from Edgars.

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5:59 am EDT

Edgars Fashion / Edcon poor customer service at mvusuludzo mall and thavhani mall

the staff does not know what customer service is, I went to the stores, several times but the condition is very poor. they make sure that they keep long queues only Edagrs and Jet stores at Mvusuludzo Mall, staff unfriendly and it seems like there is no manager. they do not care

the customer service at Mvusuludzo Mall is always closed, the staff at the cosmetic counter are worse, Edgars Lephalale they do not mark sale items at all. the white lady not friendly at all. the staff at Mvusuludzo Mall and thavhani mall will force you to take a gift voucher failing to explain the return rules they are expected to inform the customer, they said they do not give a cash refund even if you have a receipt and you have paid using a debit card. when you go to mall of the north or in Gauteng the staff explain everything clear, but Mvusuludzo Mall and thavhani mall the staff force you and insist that edgars stores only allows them to give a customer a gift voucher. Private security at thavhani mall, are they edgars staff to tick returns item by item at the door before you enter the store, why different from other stores, time consuming and irritating as the same thing the edgars staff is going to repeat by the counter

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