eBay
reviews and complaints

I had a problem - ebay sided with a buyer who decided to return my product that was custom- made for her. She just said " not as described, " even though I gave no description on ebay! Not only they refund buyer in full, they also took full commission from me, return postage and paypal fees; in their email they explained, and I quote below, it summarizes eBay's decision to always refund buyer at seller's expense, no matter what, so I'm closing my account after almost 20 years selling on ebay:
"We found that when buyers had bad experiences with sellers or eBay, they were likely to leave eBay and they usually decreased their shopping on eBay.
Your understanding is highly appreciated!
I trust I was able to address your concern since you are charged for the transaction even when the buyer has been refunded." — at eBay Marketing.

filmchick13(173} My order #[protected] Does not show anything was ordered! July 11th my credit card went in as 19.24. Nothing on shipping, email
them over and over, no answer! Donna Johnson my acct name 13 pepper 2012. If not filling my order refund my money Please! I have never had any problem before on eBay so I did not know how to get this order to let me know if they are going to send!

I purchased iomic grips last year and just used them. They are not real iomic grips. I should have know the price was to good to be true. I now have real iomic grips and the difference is obvious. These are sold by many vendors on ebay and they show shipping from china. Originals are not made in china. If the cost is less than $12 a grip they are fake. Many on you site are $3-$5. They are counterfeits. I can't believe iomic has not complained since their are so many vendors selling the fakes on ebay. Since fakes on your site are so common there are videos on line made so you can tell the difference

EBay recently migrated their payments away from Paypal to in-house. When this happened, my default payment method was changed from my credit card to my checking account without my knowledge or consent.

On June 30, 2021, Ebay withdrew $0.38 from this account for a seller refund, without my knowledge or consent for which I incurred a $45 NSF fee from my bank.

On July 8, eBay made a $0.06 and a $0.04 verification deposit to my savings account. Ebay withdrew both of these micro deposits on July 12, without my knowledge or consent for which I incurred two more NSF fees from my bank.

My request for these NSF fees to be reversed by my bank was denied.

Ebay is fully responsible due to their negligence in not informing me of any of these three unauthorized bank account withdrawals.

just posted 10 items to sell 5 days ago and got this email today.
No way to call ebay any more and also cannot get live chat to find out what the problem is to renstate my account. No prior contact from ebay that there is any problem.

Your eBay account has been permanently suspended because we noticed activity that we believe is a risk to our community.

This means the following:
- You can't buy or sell on eBay any longer. Any other accounts that you own or that are associated with this account have also been suspended.
- Outstanding selling fees are due immediately, and any amounts that you haven't previously disputed will be charged to the payment method we have on file.

The safety of our community is a top priority for us, so our decision to permanently suspend your account is final and can't be appealed.

If you have any concerns or questions regarding this matter, select Help & Contact at the top of most eBay pages.

We removed the following listings:
[protected] - AMD FX-6300 Black Edition 3.5GHz Six Core (FD6300WMHKBOX) Processor
[protected] - 28 game bundle older window 95, 7, 8 and xp games
[protected] - Toshiba HD-A3 HD-DVD Player
[protected] - 5 computer power supply cords
[protected] - dell inspiron 8100 for parts
[protected] - centurylink zyxel c1000z
[protected] - Time-Life "The Civil War" 28 piece set
[protected] - time life books the old west series complete set
[protected] - Golden Books "Echoes Of The Ancient World" 11 piece set
[protected] - 27 Assorted old windows software

These batteries are being sold on eBay as fitting Arlo Pro and Arlo Pro2 cameras. They do not. They are too tall and too wide. There is no customer service number to call on eBay anymore. Your online menu does not fit this situation. I spoke to Arlo and was told you cannot use LIGHT camera batteries with Pro and Pro2 cameras. Arlo also said eBay was not an authorized seller.
I called PayPal with my problem. The seller told me they fit the batteries in the camera. LIE! Cannot be done. I checked U. S seller. Said New Jersey. But when I checked after the order the seller is in China. How does eBay let this disceptive practice occur? I will no longer be using eBay!

seller sold a product and delivered wrong product orders from sportwing window vent visor for a 2021 kia sorneto box arrived on the inside from avs it was marked for a [protected] kia sorento which will not fit 2021 sorento totally change just asking for return label and a credit. this was from order # [protected] item id #[protected]

Did not receive order number: [protected].The item is: Wagner's Classic Blend Bird Food. Cost: 25.43. Was supposed to be delivered on April 08, 2021. Please refund the 25.43. Thank You. Jerri Wilson, [protected].Email: 5979 [protected]@bellsouth. Net

I listed an item for sale on eBay. I received an offer from a scammer on eBay I accepted the offer and awaited payment from the buyer. I got a notice from eBay to send the buyer an invoice. In fact, the buyer or eBay sent 6 of these requests within an hour. I responded to ebays request and sent the invoices. The buyer then texted me asking me to include a 200 dollar gift card. At this point, I knew this was an attempted scam so I called eBay and reported this violation. Within an hour I got an email from eBay telling me my account was suspended indefinitely. The scammer wins and I will no longer do any business with eBay

May 13, 2021 order placed for Heimvision HM132 baby monitor for $42.99
May 20 delivered
June 6 contacted seller as product failed, very poor image quality. Had already done troubleshooting, reset, per manufacturer.
June 7-17 Cora from de_bester had me watch video to do troubleshooting that I communicated I had already done. Promised "If it is something we can't fix, we will be responsible, do not worry."
I sent them a video of the issue as requested, was again instructed to reset camera and move closer to router, which I had told them I had done.
June 28 Lisa offered $25 refund and it was suggested I have it repaired locally, which would cost more than the purchase price.
I responded that it is not practical to repair.
July 1 Lisa offered 80% refund.
Responded that I paid $42.99
July 5 Lisa suggests defective firmware and again offers 80% refund with no return.
I responded that I paid $42.99
July 6 Richal stated that the order was placed on May 14 and they only offer free replacement or refund for 30 days. (Although item was delivered May 20, and I first contacted them June 6.) Was offered $20 compensation.
I responded that I first reported the issue to them well within that timeframe.
Again the response was, $20 is all they can do.

Digital Microscope Magnifier Wireless WiFi USB 8LED 2MP HD 1080P Camera w/ UK

Description:
LY-9820 Wireless WiFi 8LED USB Digital 2MP HD 1080P Microscope Magnifier Video Camera with Stand
Feature:
1. The portable and powerful wireless module provides a stable WiFi connection.
2. 2MP pixels, 50-1000 times magnification, CMOS sensor.
3. Built-in 8LED adjustable lights auxiliary lighting.
4. Metal base supports fixed and adjusted at 360 degree observation.
5. Users can view videos in for iPhone, for iPad and Android devices.
6. Capturing images (JPG) and recording video (MP4) and bundling applications.
7. It can be applied in the fields of medicine, biology, industry, testing, interest cultivation, etc.
8. For Apple and Android users: search app store or Google Play store ImageKit.

Hi
I received this item but it is not what I ordered, i ordered a wireless one to work with my iPhone, this is a usb model which is not compatible with iphones or IOS it is no good to me at all, I contacted the seller WORLDTECHON and asked for a refund or replacement, kept offering a partial refund, then promise to send another out, nothing arrived got Ebay involved but to late to get automatic refund now WORLDTECHON are ingoring me and have not even responded to my refund request, and if I messages then now its either an out of office reply or an automatic reply, can't even give then a bad feedback as time has run out, they have just played a waiting game with me, so now i can't do anything, I have all the messages sent between us on my Ebay account, I would like thus seller to be investigated

Regards
Robert Barnett

samnight 7772010 ebay handle sally farmer

For the past two weeks my account has been held in abeyance by eBay handlers who refuse to take note that all of the payment details are updated and the same name as is on the account is also on the payment details etc etc...
but still I am threatened that I have not done so and that if i do not do so by July 27th they will restrict the account even further than not allowing me to have payments back to my bank account and to restrict my sales. there being none for the past week.
I have held the account for twenty odd years since you first started and hold an above standard record with you . Why are your staff so hostile? I would like to see of I can take you to court to claim compensation for my lost sales of my rooted cuttings.

I have phoned to try to resolve but the warning does not disappear and everything restriction put upon me for no good reason remains.

I have been buying doing Business threw Ebay for years and always was treated fair but I had a seller that I purchased an item from I ordered 3 of this item different colors one of the items which was a Blue orange and pink the blue I didn't receive I asked for a refund getting the run around contacted Ebay they refused to refund my money I ended up without the item and losing the money I sent proof of the two out of the three I ordered in a photo that I received so now I don't trust them as I did and probably will do less business through them now wonder how many other good dedicated buyers they pull this with as my photo shows I received the pink and the orange but didn't get the blue this is the exact photo I sent

I ordered a tiffany chandelier. Product was perfect. However, the cord and chain were missing. I spent an hour on Ebay trying to contact the seller. Every site I was sent to was a dead end. Even when I put the seller's name in it came back "no result". When I put the order number in, same result. An hour of my life. Why am I wasting my time on a simple issue. This should have been easily resolved.

I ordered a pressure washer and the SELLER has defaulted on the shipping.(see our email conversation thread) I actually offered 60% more ($30 added to the contracted $21 flat rate) in order to get my item." proud2badaddy83 " has been difficult in getting a response, even when his "meet in the middle" upcharge proposal has been met! This is the 4th incident where SELLERS have defaulted on Simpson Pressure washers? Whats up with that? If you will review the last email I received from the seller he call me a "b-hole"! After 47 years as a company owner, it was our policy to honor our commitments, as promised, no matter what the cost /loss to us...I made an effort to ADD $ for the shipping as requested by the seller, but apparently we are now into name calling by the seller? These sellers that cant deliver are making a fool of Ebay as well as its long term loyal customers!

Margaret Henry
7 Alma St
Bacup
Lancashire
OL13 9ja
29th June 2021
Tel. [protected]

eBay Complaints' Dept.
UK Community Watch
PO BOX 9473
Dublin 15
Ireland
Email and post
Dear Sirs
Re: My eBay Account
I have had a number of problems in relation to my eBay account.
• I cannot list anything for sale
• Even though my site has been changed to the UK it keeps coming up as the US.
The customer service team:
• cannot see my site to solve the problem
• They cannot see my listings to solve the problem.
• The invoice for my shop is saying from 1-June to 27th June when only activated it around 25th - 27th June 2021
• They have told me that there is a technical problem with eBay.

I am asking that someone calls me to resolve the problem and the remote agents do not have the technical skills or capacity to assist. I also ask that you do not bill me from the 1st June when I opened my shop at the end of the month. I also ask that you do not bill me at all as at present I cannot use your service and no one knows how to resolve the problem.

Yours Sincerely

Margaret Henry
11Gemlady

p.s confirmation from Paypal 29.06.66
Dear Margaret Henry,
Following up on our conversation, I can confirm that a billing agreement was set up with eBay on 29th June 2021 with the billing ID B-34D05304CP879742S.
It's been my pleasure to help you.
Yours sincerely,
Niamh
Business Support
PayPal

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So far I have emailed customer services, I have been on CHAT for about four hours this week The people in the Phillippines so far have not been supportive and do not appear to have the information or training to deal with complex issues. Unlike the US the UK do not have access to telephone support throughout the day perhaps 1 hr a day if we are fortunate. i have uploaded a picture of the feedback I get whenever i try to list a product

eBay's return process is poor. I am a buyer trying to return something that was described incorrectly and there is no place to buy or print a return shipping label. For the seller, they want the seller to go to a third party site like UPS or FedEx or USPS and print a label and email it to me. eBay also suggested we work with PayPal to get a shipping label. Since when can eBay not sell shipping? I am a buyer willing to pay for shipping to return an item and I want it simple. This process is so low tech and inconvenient. There should be a button that allows either buyer or seller to buy a label at eBay discounted shipping rates. This company is run so poorly. They do not listen, and they take processes that worked great years ago and make them worse. I will likely never buy anything on eBay again.

I ordered DMSO on eBay. I live in Stratford, Ontario Canada and they had it delivered to Kentucky. They also congratulated me on receiving my order!
I would like to have my money back or have the DMSO delivered to me in Canada.

Odorless DMSO 4 Glass 8 oz Bottle 99.995% Pharma Grade Dimethyl Sulfoxide
Odorless DMSO 4 Glass 8 oz Bottle 99.995% Pharma Grade Dimethyl Sulfoxide
Item price: US $59.99
Order number: [protected]
Item ID: [protected]
Seller: dmsostore (10059)

Estimated delivery:
Fri, Jul 02 - Wed, Jul 07

Your order will ship to:
Ward Hazen
455 Forman Ave,
Stratford, ON N5A 7W2
Canada

Order total:
Price US $59.99
Shipping US $12.07
Import charges US $12.01

Total charged to visa x -6621 US $84.07
Please let me know if the place in Kentucky is the final destination.
with thanks
Ward Hazen

Verified order on 6/24. No updates since. I received text that says item is no longer available after I ordered it. I have checked my emails several times a day with no luck tracking the order. I need to know if the item has been shipped or is no longer available so I can order another or at least know if the item is on its way. Please let me know the status of the order. Confirmation on this subject would be greatly appreciated. Thank you.

I bought a rebuilt car transmission off of Ebay on Feb 25, 2021 with a 1 Year warranty unlimited miles with no written exceptions to this warranty posted on the sellers a Ebay ad. It cost $1900 from a pro rebuilder. 2 days before I bought this tranny I ask the seller for more info about this warranty. They stated it came with a "premature failure" warranty with no stated time limit. So when you 1ST install it, and it fails, they will pay for return shipping to there shop for repairs. I have this in writing. Ebay knows this. I put it in the car and it failed in 4.7 miles. LEAKS TRANNY OIL. So I contacted the seller. The seller gave me some lies. Then about a week later. Said they would fix it BUT I will have to pay return shipping. About $300. Since I took about 120 days to install the tranny premature failure warranty does not count for me. It ran out in 90 days. I told the seller that they cannot add exceptions to there warranty after they sold me the tranny. Ebay has NO customer service now after 90 days. No help for nothing. So after 90 days the seller can commit fraud and Ebay will still keep there fees off of you. I am contesting it on my credit card. Ebay has made it that you cannot leave feed back for there deceptive seller after 90 days too. So you cannot warn others. But Ebay keeps all the fees off of fraud. Ebay controls all the seller's address and phone number info to control there market place so I do not have that info. But now Ebay does not help you at all, they just ignore you. I believe that Ebay's new policies are aiding and abetting fraud. And none of there new automated help systems real works for anyone but Ebay. I have 100% documentation and so does Ebay. I want Ebay to force the seller to honor the warranty they sold me to sell the tranny or a 100% refund.
THANX
R Scott Tingley
[protected]@nep.net