The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Eb Games/Gamestopcharged twice for purchase

The Game stop in Alabaster, AL is in the practice of hiring people that know how to manipulate the credit card system to steal from you. Beware of all credit and gift card purchases. The cashier will charge your card twice and try to get you to pay for the game twice. If this was an honest mistake, I wouldn't be online making a complaint against Game stop but this guy (Aubrey) knew exactly what he was doing. He charge the $100 gift card for the full purchase amount as a partial payment, then ran the card again for the balance and then he told me I had to pay an additional $35.00 to cover the balance of the game because my gift card only had $32 on it. i told him that he was wrong, this card had $100 on it. Then I told him to void the purchase, well he voided the $32 but not the $67. I told the manager, and he claimed the purchased was showing void in their system and so when I looked at my card statement online, that is not what the statement showed. It showed up as two separate transactions, one for $67 and another for $32. This morning the $32 was back on the card but the $67 wasn't. If the transaction was voided in the system at the same time then both transactions should be back on the card at the same time. I call the gift card company and they verified the $67 was a separate transaction that was still showing pending. If I thought this was an honest mistake, I wouldn't be making this complaint but it is the holidays so watch out for these young cashiers, they are computer savvy and they know how to manipulate the system to steal so that it doesn't look like stealing. Unfortunate for him I am just as computer savvy so I better get my money back today.

Responses

  • Ar
    Arielsalas Mar 15, 2014

    They charged me twice for a PS4 and then told me I would have no choice but to wait 5 days for it to get fixed DO NOT PAY WITH CARD purchases from GameStop should be paid in cash

    0 Votes

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