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GameStop Customer Service Contacts

625 Westport Pkwy
Grapevine, Texas
United States - 76051

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GameStop Complaints & Reviews

Dec 05, 2020

GameStop — Assassins creed valhalla ultimate steelbook edition

Bought this game expecting it to be like all the others in the series. For the record I played all the main...

Oct 24, 2020

GameStop — Nintendo switch bundle

I ordered a Nintendo Switch Lite Yellow System Gamer Bundle from Gamestop online on 4/15/2020. On 4/21/20 we...

GameStopDelivery ps4

I order a ps4 from gamestop and delivery company was fedex I havent received my item i call FedEx and FedEx lost the item and i have call fedex and they did a investigation and the case was close gamestop havent send me a new item i been calling gamestop going to the store and nothing yet it been i month i just wanta new item gamestop is playing around i have all the claims from fedex and reference number from. Gamestop and when I call gamestop it always u will receive a call in 24hr and never get a call

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    May 17, 2020

    GameStop — Received an empty game case

    I ordered a game online on May 4th. On May 8th I received my package and when I opened it I found an empty...

    GameStopTurned away for paying with cash

    I'm not sure if this counts as a complaint, however, I have bought thousands of dollars of merchandise and systems from gamestop. Today, my teenager daughter went into the store, and she was turned away for paying with cash. This hasn't ever happened, in which resulted in no sale. We stood outside and waited since the store was at capacity, but they the person didn't say they were not accepting cash when we went outside. So we waited almost 10 minutes to get inside to be told they couldn't accept cash. Is this right? My email is [protected]@gmail.com

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      Apr 16, 2020

      GameStop — Employee

      -4/15/2020 I purchased a ps4 game headset for pickup today at store. I live 40 minutes from the store. I...

      GameStopnintendo switch legend of zelda

      Ordered a game online, the system must have been faulty because when I had attempted to complete the purchase it said the transaction was rejected. I then tried two more times with the same paypal account and once with a different one. I then gave up. 30 minutes later I come to find out I was charged 3 times! Tried contacting gamestop with no success, so now i'm $100 in the hole and have no way of getting my money back. It's insane and borderline criminal.

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        Dec 15, 2019

        GameStop — the woman employee working on december 15 2019

        I called this gamestop to ask a question about a game I had purchased there and the woman working there hung...

        Dec 01, 2019

        GameStop — we were sold an empty case

        My mom and I were purchasing a videogame for my younger brother. We bought a brand new copy, we bought the...

        Nov 19, 2019

        GameStop — unethical behavior

        Hello, I shop at gamestop all the time. Especially for it's pre orders. I'm even a powerup rewards member...

        Nov 12, 2019

        GameStop — customer service

        11/10/19 05:14 PM 212292 SARAH 02668/01-045 The sales rep was very rude and unorganized. There were only...

        Nov 07, 2019

        GameStop — trade in

        I was trading in a Nintendo 3ds system and when they were unable to reset the ds itself, I was harassed into...

        Oct 29, 2019

        GameStop — why have you only started hiring ignorant female employees?

        I've shopped at GameStop most my life now and always enjoyed it but I've noticed that in the past...

        GameStopcash payouts to those turning in gaming equipment, games, consoles etc.

        In what is likely a scenario going on across the country, GameStops and stores like it in addition to pawn shops, street corners and back allies are unknowingly contributing to the habits of others. By providing cash in lieu of store credit this is enabling addicts to get the monies needed to make drug purchases regardless of how these items were obtained . I am not blaming these establishments but am speaking from my experiences with an addict. I'm asking that you GameStop consider having just a store credit only policy on items turned in. Thank you for listening

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          Sep 27, 2019

          GameStop — staff was very big chested and was very unprofessional

          I went in told them my situation, told me he probably couldn't take it but would try, I said alright, after...

          Sep 22, 2019

          GameStop — customer service

          I have never had such a problem exchanging a product for store credit. I had the box it came in and the...


          I went to gamestop to make some purchases of a preorder Rage 2 & get Wolfenstein for ps4. The girl game me the bundle of wolfenstein new order and old blood. She cancelled my preorder for Rage 2 without my permission, she used my power up rewards points without my permission to renew my power up rewards. Plus she only gave me one game when I should of received both copy's. I submitted a complain to the store and nobody's called me as I requested.


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            Sep 03, 2019

            GameStop — very, very rude staff

            I am a long-time customer, retired, 75 year old gamer, who has a ps2, ps3 (x2), ps4, x-box 360, xbox1. I...

            Aug 30, 2019

            GameStop — service

            Associate melissa blatantly judged a book by its cover. I was in your establishment with my son looking to...

            GameStop.comonline account

            I had my account hacked twice and someone claimed ecard from Google. I sent my concerns and screenshots to GameStop and I have yet to hear a response. You need better security for your user's account. I lost over 11000 points that my hard earn money had accumulated and now I can't get it back. I changed my username, password, and my Gmail account password and someone was able to change my email address again.

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