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GameStop Complaints Page 14 of 14

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1:48 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

GameStop consumer fraud

Game Stop/Game Informer allows customers to add revenue to your Edge Card (Game Stop Card)for future use. You sell games back to them and you can store the credit to your Game Stop card. However, if you at anytime lose your Game Stop card, you will lose all of the money you have stored on your card. Game Stop / Game Informer cannot look up your name or address to find your account. They do not inform you this will happen.

Game Stop should stop stealing from its customers and adapt better polices for their customers instead of unethical business practices.

Ban Game Stop / Game Informer until they change their policies to serve the consumer.

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Sandra Santos
Wilmington, US
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Dec 11, 2023 4:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

everything i c0me in buy by6+treat me like ever $47.49

2.50 pro saving the cost 47.49is it cost the 2.50 pro saving the did cheting o worked rolled hir in money

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Amanda Hedgcoth
Atlanta, US
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Apr 30, 2023 4:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I recently purchased a digital game but before I realized the game code got sent to an old email address that I can not access. Was hoping that I could get this issue resolved so I can be able to play the new game that I purchased and not be out the 60 something dollars I spent to get the game. Very disappointed and upset.

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Back is beautiful
US
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Feb 19, 2023 11:21 pm EST

I was told I could. It but a gift card from Roman, at store number 3873.

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Donald Nickels
Benton Harbor, US
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Jan 11, 2023 8:48 am EST

I purchased a Steam gift card online on 1/3/23 using a card number whose final four is 7425 Order number: [protected]

I made a mistake, so I wish to get my money back. Thank you

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Adam Bultman
Two Rivers, US
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Dec 17, 2022 1:42 pm EST

https://www.youtube.com/watch?v=AeyYvuEzMT4&t=4s

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billy thomas
Houston, US
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Oct 28, 2019 6:33 pm EDT

So I've been going to this gamestop for about a year and that whole time the Manager has been a complete jerk. I also applied for a seasonal position and he told another employee that I was a complete dick. Not to mention the District Manager told them I filed a complaint so now I'm not allowed back at that store.

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Who This
St Louis, US
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Sep 03, 2019 7:34 am EDT

I paid $45 for a pre-owned controller and it came all scratched, dented, and had multiple ports crooked and damaged. Making a complaint online is pretty much impossible and their phone service is just as bad.

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Steven Francis Lee
Morgantown, US
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Feb 26, 2019 3:29 am EST

your store manage on 1 Feb 2019 said to me while I was having a private conversation with another customer directed a comment tied to me " that their is no personal solicitation in MY STORE NO ONE DO YOU UNDERSTAND " . I'm a disabled veteran and I will talk to any one i prefer you manager needs a session in manners. I do not sell anything

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Tania Wilson
US
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Dec 11, 2018 9:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I called and talked to a representative a month ago about the xbox360 game system I never received I was charged for it and a 2 year protection plan I still have heard nothing back when I was told it can take up to 10 days it has been way over that I can be reached at [protected] or taniawilson73@gmail.com

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Angelo Moore
Smithville, US
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Sep 10, 2018 8:35 pm EDT

I preordered a digital code for the game Pokémon silver for the Nintendo 3ds console, but the game has already came out, and I still have not received the digital code

About GameStop

GameStop is a retail company specializing in video games, consoles, and gaming accessories. They offer new and pre-owned gaming products, as well as collectibles and merchandise related to gaming culture. Customers can also trade in games and equipment. GameStop provides an online store and numerous physical locations.
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