For Christmas, I received two Rock Band/Guitar Hero type guitar stands. One, my son bought and had already put together for me. The other came from another acquaintance and was in a box that was branded GameStop.
Today, I tried to return the duplicate to GameStop. It was complete and had never been out of the box. BUT, I lacked the receipt. So, the clerk told me (eventually, the store manager as well) that they couldn't take it back because they "didn't have anything to scan". They said the SKU is only on the receipt and they couldn't get it from the box.
It's a GameStop product (i.e, couldn't have been purchased anywhere else). It's brand new and in the box and I'm returning it within a week of Christmas. Is it really reasonable to refuse to take it back because I don't have the receipt? Is it reasonable to setup a return system that prevents this??
I've learned my lesson and I won't be buying any of my grandson's games there in the future. I won't encourage that kind of nonsense business policy.
LONG, LONG term customer, with 2 teenage sons who one every gaming system in existence (all purchased from Game Stop), the first to pre-order games... have spent thousands of dollars at Game Stop.
Purchased Star Wars the Force, Unleashed for the PS3 ($29.99) on Tuesday with Overnight Shipping, UPS erroneously marked it as delivered on Thursday. Called Friday to report and seek a replacement (as it was a gift for my son). Was advised that a replacement could not be shipped until Game Stop completed its "investigation." This process of "tracing" the package would take 10 business days.
When asked to speak with a supervisor and gently remind them of my long term purchase history--I was placed on hold 3 times (for 3 minutes or more) and told that representative had spoken to supervisor and the policy stands.
When asked additional times to speak with supervisor, was finally transferred to Jamie at extension 7632, who proceeded to tell me that the policy was to protect Game Stop from customers who would abuse them. I reminded him to view my account, 16 purchases in the past 3 months alone--he said it did not matter, they must be protected.
Directly asked him to explain to me why Game Stop would be willing to lose a long term customer who has spent thousands, just this year alone over $29.99. He said, "Well ma'am that is certainly your choice."
Final resolution: I wait 10 business days for UPS investigation. Upon it going in my favor, I could receive a refund in 5-7 business days if their claims representative approves it. If UPS erroneously find it was delivered in hand, I have no recourse. If the claims representative does not approve the refund, I have no recourse.
My final resolution: To NEVER, EVER spend another dollar of my hard earned money at Game Stop and to find alternatives. I would rather spend more money to avoid the drama (total customer service call time 2 hours) of dealing with a business that sees the value of my business as worth less than $29.99.
Gamestop sold me an xbox 360 wireless with the seal broken. So who ever had it before did some thing to it. Any way gamestop took it from who ever had it and then they sold it to me. I went home thinking oh yeah, but when i did an update for it on xbox live it failed. Ends up that the xbox I bought form gamestop did not work at all. So I went back to go return it and they would not take it back or exchange it. They ripped me off for $139 on a broken machine!
The several times that I’ve used the in-store pickup option on Gamestop’s website it’s been functionally worthless. Each and every time I’ve used it to have them hold an item for me, I’ve invariably received an e-mail saying that they’re oh-so-sorry, but they couldn’t find the item in stock at the location that I requested. The thing is, if I go to the store that I selected for in-store pickup and spend the extra bit of time that I was trying to save by using the option in the first place, I always find the item sitting on the shelf without fail. In fact, just this Tuesday I attempted to have them hold a game for me for in-store pickup that just came out that very day, and after getting the same e-mail I always get about how they were unable to locate it, I went in on the way home from work and was able to snag a copy with no problems.
So assuming that the request shoots out an e-mail that the clerks have to respond to, then it’s clear that they’re just marking the requested items as unavailable without bothering to look for them. If the request system just scans store inventory for available stock, then there’s a huge disconnect between what the store reports that they have in stock and what the website says that they have. Either way, there’s a problem there that could stand to be fixed. This sort of thing tends to create more ill will than it’s worth, and they’d be doing themselves a bigger favor by getting rid of the in-store pickup option altogether than they would be by keeping it around in its currently non-functional state.
I was in my local mall with my girlfriend when I decided to stop in at Gamestop. The one across from Old Navy. (There are two Gamestops in the mall and I don't know why). I came in looking for a new magazine that came out. I found the GameInformer magazine and brought it the register. I looked at the price of the magazine and it read $4.99. After the giving it to the clerk, he told me it came with a 'Gamestop Card'. I politely declined, but he insisted and said it was free. I was OK with this. However, he started to ask me for my address and phone number. I start to roll my eyes and figure he just wants to put me on mailing list. At this point, I'm a little annoyed but don't show it. I give him the information and he finally rings me up. When he's done he tells me the total is $14.99. I'm like, what the...? I don't say anything and give him my money. I was with my girlfriend at the time and I just wanted to get out of there without complaining. Afterwards, looking at my receipt, I noticed the magazine was on there and next to it in paranthesis, it said 12 issues. The 'Gamestop Card' is NOT free! I was conned and I let him con me. It is very annoying to find this out and if Gamestop allows employees to sell subscriptions to people without their knowledge, I will prevent people from buying from their store. It is deceitful and unfair.
Oh you will love this one. I'm going to start with the first problem. I went to trade in a 360 Battery...
Worst experience I have ever received from anywhere in my entire life. Me and my wife walked into the...
I went to Gamestop this afternoon to pre order a copy of Mortal Kombat Kollector's Edition. For the...
The Gamestop at Memorial city mall has continually sold me bad games. Three times have i bought a game from...
When: Feb 15, 2011 The people, particularly the manager, IGNACIO, are very unprofessional and could care...
GameStop is breaking the Law. The Uniform Deceptive Trade Practices Act prevents a common GameStop practice of gutting brand new games then selling them as New. GameStop should have an open box policy, but sadly they don't. We need to call them on this ### and end this once and for all. Under FTC law GameStop is practicing FRAUD
Someone please explain to me how I can buy a $50 game and the next day return the same item because it was too hard for my son and only get $16??? What happened to my other $34?? I think if you can buy a used game and take it home, play it, and than have 7 days to figure out if you like it or not or if it is too hard, and if you dont like it you can take it back for a full refund, yet how are you suppose to know if a new game is too hard for you without opening the package???
I purchased a game for $59.99 and asked for a gift receipt. Later realized I purchased the wrong game and could only find the gift receipt. Went with the gift receipt to exchange for the correct game. When they processed the transaction they said I was only getting $39.99 for the game that I purchased for $59.99. I had to pay another $20.00 for the new game. I proceeded to find the original receipt and went to Game Stop to ask them why the gift receipt was not showing up as $59.99. They never really explained why the gift receipt didn't show up as $59.99, but returned my original purchase and re-purchased the item at $39.99.
I thought the whole reason for gift receipts is so they hold the price you paid, without giving the person an original receipt. I have the receipts and if I can attach later I will try. Total Scam...
I've had a couple of run ins with these losers. They were both at the Barksdale Air Force Base LA branch (the Army and Air Force Exchange Service has a contract w/ Game stop to operate locations in exchange malls on various bases- to supplement their own stores game selections. Since they're an AAFES contractor, they can't get away with as much, or they'd be kicked off the base. Though they try!)
My first run in with these clowns was last Christmas. When a Game Stop Goomer told me I shouldn't buy a PS2 for my kid because they've stopped making the games. I should go ahead and fork out for a PS3 from them. I contacted Sony and they said that was a lie. So I contacted Game Stop. I got a quick response from there regional military manager(probably because I threatened to contact AAFES officials and the US govt. about their underhanded sales tactics. Don't want to lose their sweet contract scaming military families) He pretty much groveled and offered a $20 gift card as an apology to what was claimed to be a misunderstanding because of a less than well trained salesman.
Second run in was just recently. Our son went behind our back and went in to the store to trade a DS game he'd been given for a birthday(original price was $29.95 now $16-20 retail). Well my wife and I were pissed about it. So we told him he was going back to the store to get it back, while we browsed elsewhere. He took his game card and a $5 bill I'd given him (figuring they'd want to make a profit)and get the game back. He comes back and tells us he doesn't have enough, they want $17.99 for his game, they tell him that if he'd come back sooner they could of done something (we'd been gone all of 30 minutes, how *** soon do they mean?)I told my son to give me the game card and the five bucks. My son went to look at toys, my wife came with me to the game stop. Now I'm a fairly husky guy, with a broad chest and a booming voice. I don't use this technique on every store I have a problem with, but since I'd had a prior run in at this store, I decided to go with the bad *** approach. I walked in and noted three flunkies laying about. In my loud booming voice I announced; which one of you claims to be the manager? The smallest of them all had the nads to say he was (I didn't see it, but my wife says a couple of them jumped when I started talking)I told them I wasn't pleased with them ripping off an 11 year old, and we wanted the game back, and I wasn't paying no $17.99 for a used game that sells for about $10 used online. After some retail geek horse manure spewing from his mouth, about how he'd love to help me if I'd calm down.( All I'd done was raise my voice, and bugged my eyes out a little, I'd like to of seen his reaction if I'd started my phony tremors and spitting when I speak bit) After he and his techno geek retail bud got through punching in data, in a flurry of hands and feet. My wife and I walked with the game, minus of course the seven bucks they'd given my kid.
Bottom line; be tough with these clowns whatever store you're at. They charge higher than average prices on new and used games, they take advantage of both kids and adults naivety. Current policy is always whatever spews from their mouth at that very moment. If they think they can get away with it they will try it, but if you're going to spill the beans, and cause bad publicity, they seem like they'll cave. If you gotta shop here, beware of these corporate game crooks. better choices would be; Best Buy, Amazon, Half, Target, Wal-mart. or some local independent game retailer.
I am confused by the rudeness of employees a this location. Typically when customers are standing in a retail outlet with credit card in hand, ready to purchase, employees help them locate the product they are trying to buy and make a sale. Apparently this is not the GameStop business model. I tried to purchase a game for X-Box 360 at this location and was told it was not available. I asked if they could tell me where I might be able to buy this game. They were not willing to check another store location to see if the game could be purchased. Apparently employees at individual GameStop stores do not understand that their entire function is to enable consumers to purchase products. Pretty funny since I just heard an article one NPR this morning stating that video game sales are down 8% this year. I guess GameStop has plenty of sales - at least I hope they do since I went across the street and bought the game for $5 less at Best Buy. I will not be making future purchases at GameStop.
i went to gamestop yesterday to buy three simple games I spent alot of money on these three games i...
About a week ago I went into a Gamestop to pick up a pre-ordered game, expecting the usual stuff; the disc, case, and a little code that allows you to download some special costume for the game on the PS3. After eagerly sitting down and playing the game for a bit, I realized there was no code to be found. After discussing this with a friend who got the same game under the same conditions from the same Gamestop, he told me that the code should be on the receipt. After scanning it for god knows how long there was none to be found. So naturally I went to the store to ask if I could simply get one.
The employee denied ANY claims that the code was for the PS3, and I spent around 10 minutes arguing with him, even showing a print out of the pre-order offer from their website that promised a code for the costume. Deciding that I didn't want to make a big scene I calmly told him that I would settle this with a DA or manager at a later date. Hearing this, he laughed at me while I left the store and told me to "Go to hell".
Thankfully I received the code from a much nicer employee that a friend of mine knew, but SERIOUSLY? This service isn't something I should expect because Im a courteous customer.
I walked into Gamestop in Hoboken, NJ on Sunday night to inquire about a game that was being released on Tuesday. I spoke to the customer service rep. and he said that they were going to have tons of them in stock on Tuesday. I went by the store on Tuesday and they said (2) copies were sold and (2) were on reserve and they had no others. I became slightly angered and as I was leaving they were laughing at me for no apparent reason other than I got a little angered. The stores members are inconsiderate and do not care about their customers.
Also, when I try to complain to corporate, there is no online form and every time I tried calling it kept saying that all customer service representatives were busy and they could not accept my call. What kind of busch league company is this?
Bought this lame # game for 60$ and after two weeks after purchase its opened played a couple of times. so when taken back they wouldnt consider a trade in for a 40$ wii game, naughty bear was still 60$ on shelf new 55$ used. the best they could offer was 10$ trade in. wtf!!! are all gamestop employees told to rip off us average gamers dissatisfied with crappy games??? I hope gamestop goes out of bussiness and there ceo gets thrown out in the streets for being the biggest con artist in the world!!! gamefly all the way!!! I give gamestop customer service a f - for being greedy dicks!!!
I preordered two copies of Starcraft 2 in April. My order status page was updated to reflect the shipping of the items with an included USPS tracking number. Throughout the next week, I made numerous calls to Gamestop to verify the item was shipped since my personal tracking of the item always yielded "There is no record of this item." I was told after 15 business days from the date of shipment, I can request a refund; which I did. After I finish my phone call being told that I will receive a refund on my credit card within 3-5 business days, I think all is well. Now I have an email that was sent to me with documentation that must be filled out stating that I didn't receive the shipment. Unfortunately, the stupid affidavit documentation REQUIRES a notary which is a complete waste of my time and expense over a sub-$100 purchase. I called customer service again offering to sign the documentation WITHOUT a notary and they refuse. Apparently my only option remaining is to dispute the charge with my credit card company. I will NEVER be ordering from Gamestop again.