The complaint has been investigated and
resolved to the customer's satisfactionResolved Easy Warm Floor — Scam charges
resolved to the customer's satisfaction
Ordered products from Easy Warm Floor in November 2008 and paid with CC the amount of 'Grand Total'. I ordered the amount needed with no plan submitted or no additional help needed. The product arrived as stated and charged. In March 2009 I noticed an additional charge on my CC and tried to contact Easy Warm Floor about the charge. 'Mohamed' stated that I approved the charge and it was for plans and admin. I stated that I did not approve the charge and after searching the internet I found others suffering the same deceptive business practices by this company. When I asked for a refund 'Mohamed' stated 'good luck' and hung up. The Chicago BBB has this company listed as 'Unsatisfactory' due to unresolved problems...namely the problems we are having with this company. I have disputed this charge with my CC company and will be actively seeking a solution to this deceptive business practice by 'Easy Warm Floor' in Chicago.
Buyer beware...this company doesn't deserve to be in business in the U.S.