The complaint has been investigated and
resolved to the customer's satisfactionResolved Dunkin Donuts — customer service
resolved to the customer's satisfaction
Today, February 26th, my daughter visited the Dunkin Donuts at Mounts Corner in Freehold. We have been customers of this store since it opened and everyone working there has shown excellent customer service skills. My daughters always orders the Chai Latte and they are kind enough to serve it to her over ice. Today, the clerk first told her that they didn't sell the Chai Latte. Then she said, "Oh we do! But ya can't have it over ice." So my daughter asked is should could have the hot latte and a cup of ice on the side. The clerk knew why we needed the cup of ice. She gave us a 1 inch sample cup and walked away. Then we asked again for a plastic cup with a lid, she handed us a stryofoam cup and walked away. Finally, we asked one more time and she rolled her eyes, made a face and walked away. We never received the cup.
I went into the same Dunkin Donuts today and ordered a caffeine free French Vanilla Latte Light with 1 Splenda. The same clerk waited on me. Obviously, she didn't hear my order because she said, "Watcha want?" I repeated the order and she then stated, " Ya know customers like you don't understand that we can't hear what you're sayin. There's noise back here and ya just don't know it!" Again, she was sending a message with you body language that was totally unacceptable. When I asked her to be sure it was caffeine free, she ignore me. I asked two more times and finally she answered, "Isn't that what you asked for?" So, I paid and left with my Latte only to discover that she never added the Spenda.
I went back into the store and asked the clerks name so I could send this email. Her name is Angie. Once again, the Dunkin Donuts is located on Route 537, Freehold, NJ in the Mounts Corner Shopping Center.
Just thought someone should be aware of the treatment we received today.