Dreamsnot got refund for return items order number-888d878854

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a verified customer
Verified customer

I have ordered the bed, pillow, mattress protector, mattress.
Firstly, pillow and matters protectors delivered early than planned when i was not even moved in to place. Luckily previous tenant kept it for me.
I returned the extra pillows and Matters protectors that i ordered mistakenly on 01/06 via my hermes. ( on phone- customer advisor asked me to sent via post office which was very wrong information as they refused to do and direct me to find the hemes to sent back). i sent items back vis myhermes. however,
items delivered back on my flat on 06/06 as return stricker was not printed correctly by dreams.
I took back to hermes paid money to sent to dreams again.
i enquire about items and i was told dream have not received it.
I tracked the items and it clearly written that it had been delivered on 12/06.
I have spoken with numerous customer advisers and sent all the proof of items returned. However, none of them been helpful and tried to help me.
It is almost more than month, i am still waiting to get my refund.
I am really disappointed and it had been my waste of time and money. I really need this issue to resolved ASAP when i have enough evidence.

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