Menu
Write a review
File a complaint
Dollar Tree Profile

Dollar Tree

www.dollartree.com

Learn how the rating is calculated

1.1 3 Reviews 2978 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar Tree Complaints Page 146 of 149

ComplaintsBoard
O
5:11 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree employee smells like marijuana

There is an employee in this store that smells like marijuana his name is Mitchell I don't complain to the managers because they seem to be very good friends( he was a young guy also, and the lady who is the store manager just followed there lead) so I don't think it will do any good If I could smell it I know they can to. What he does on his own time is his business but he shouldn't be allowed to be at work smelling like that.

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
3:10 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree Unfair dismissal

I was working for the Dollar Tree for 3 shifts, my manager Tina, was the person who hired me and then informed me that I would be working 9:00 to 1;00 Monday and the Wednesday. On the Wednesday at the end of my shift another manager (I believe her name is Niki) told me I would be working on the Saturday late shift from 4:15 to 9:15. At this point I still have not seen the schedule because management just tells me the shifts that I am to work. After working the late shift Saturday I did make a mistake in not checking the schedule for my next shift. I so far had not worked 2 days in a row. I was just going to call the dollarstore and my phone rang, it was Tina and she was very unhappy with me. I was to be at work at 2:00pm I told her I didnt believe I would be working 2 days in a row, she informed me that she was not a babysitter, (when she was interviewing me for the job she also told me she was going to let 2 staff go because she was tired of babysitting them) she then told me I was going to be marked down as a no show. I told her I was sorry for my mistake, but I could be into work in 15 minutes ( I live very close to the store)she told me no I could not. I asked could I come in a check the schedule and she told me no. She said that I would have to wait for a call from her. I waiting for 4 days and on the Thursday, I went into the store. She told me I was let go. and that was it.
After I thought about how she was using her power I decided to give her a note. This is a copy of the note I sent her. To Tina
Youre decision to terminate me has changed my life. I needed this job if I want to continue eating. You make it very impersonal, its anything but. You might be a good manager, but as for being human its questionable. Sincerely Dawn after I gave Tina the note she called me at my home and preceded to yell at me. Told me again she was not a babysitter. said that I cannot threaten her which I did not, she told me I should put on my resume that I am homeless and cant afford to eat. As she continued yelling at me she informed me that she can ban me from the store. While going off on her little rampage ( I do believe she should have a random drug test) no one goes off like she did. I knew there was no way I could talk to her reasonabliy about my situation. So I eventually hung up on her as she was still screaming at me. I did call another Dollartree and spoke to a manager a male, and he informed me that with the 3 month probation a manager can let you go for any reason they seem fit . In the booklet that they gave me to read and sign, I did notice that they commented on respect for employees and management. Tina was anything but respectful. I really enjoyed working for the company and dealing with the public, it was everything I hoped it would be. The managers at the dollartree store all stick together, so taking a complaint against one would not get you anywhere but fired also.
I would not have missed my shift if she would have let me come in to fill it. She told me she had to fill my shift. while she was yelling at me. I asked her if I was terminated on the Sunday for missing my shift why did she not tell me that. She wanted me to have to wonder for 5 days. That was only her power over me that she was using to make me wait. I did not realize in this day and age that bullying in a company ( in management) still exists.
Thank you

Miss Donna Fierz
[protected]@gmail.com
tel#604-543=0256

Read full complaint and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
D
D
Don Fierz
North York, CA
Send a message
Mar 15, 2013 10:21 pm EDT

Wow, this site sounds pathetic William. Good luck when you become king, no offense but your father is an a-hole and your stepmother is a b**ch.

U
U
Update facebook thing
North York, CA
Send a message
Nov 13, 2012 10:12 pm EST

finally my message went through.

U
U
Update facebook thing
North York, CA
Send a message
Nov 13, 2012 10:12 pm EST

donna you are a dummy, and those arguing with this dummy, she beat you through experiences of being a dummy. donna. you are a dummy, this is the work place not elementary school so they don't need to hold your hand and read your schedule to yo, nor do they need to hold your hand and walk you to work to make sure you come when you are supposed to.

U
U
Update facebook thing
North York, CA
Send a message
Nov 13, 2012 10:09 pm EST

Okay I will try this one more time. OP you are a dummy

U
U
Update facebook thing
North York, CA
Send a message
Nov 13, 2012 10:09 pm EST

dsafsdfljsdfjdslakjsdajnklje

U
U
Update facebook thing
North York, CA
Send a message
Nov 13, 2012 10:05 pm EST

This f**king site has so many glitches.

D
D
Don Fierz
North York, CA
Send a message
Nov 13, 2012 9:21 pm EST

Anyways I went to call another store manager and he said this it to me about my store managers.

"If they had to call for every employee who behaves like they are three year old who need a babysitter than they don't have time for other work."

I may have quoted him wrong but all the managers are the same. I see you are just as much as the other bully managers heath2011 because earlier on you said the exact same thing as the other manager quoted. He also said that during our three month probation they can get rid of us for any reason. Anyways I dont know why I submitted the first message without posting everything, but I accused of acting like a three year old by that manager. I just told him Dollar Tree sucks and he said if we had to babysit every of our employees than we would not have time to do other things He sided with that manager. Probably dates her and beats his wife. Do you date Tina Heath, do you beat your wife, because you called me a three year old and are bullying me on here.

D
D
Don Fierz
North York, CA
Send a message
Nov 13, 2012 9:15 pm EST

If they had to call for every employee that behaves like they are three years old they won't have time for other things.

D
D
Don Fierz
North York, CA
Send a message
Nov 13, 2012 11:36 am EST

It is the manager's job to call me if she wants the store to be well staffed. They are the ones who made the schedule so they should be the ones to call the employees if they see that they are not arriving for their shift, especially if the same employee forgot to come in two times before. She said she gave me three chances. But it is her job to call me. I never said you were fired from Dollar Tree, in fact you are one of the lucky ones who got by. But my manager is a bully. She claimed I threatened to run her kids over. I never made that threat I would never harm her children just because she is a b**ch. I just implied I may accidentally run her children over with a car, she took that as a threat. She should be tested for drugs because as soon as I said that she went off on me. Anyways I called her again trying to get my job back because I have children to feed as well and if I don't get this job the children would to to my husband because I cannot support them. She did not care. She is heartless. She and my ex are meant for each other. They are both losers.

D
D
Don Fierz
North York, CA
Send a message
Nov 12, 2012 9:41 pm EST

You were not there Tina was being disrespectful when she fired me and when she yelled at me on the phone after I called her asking if she can give me my job back. I called her a b***h and she said with that now I lost all the chances of getting my job back. She is nothing but a pathetic bully who abuses her power. Firing me for her mistake is disrespectful. I made a mistake and when she saw that I was not there before my shift started she should have called home earlier on and reminded me of my shift. I even offered to come in but she said not to. This is not the first time that she has failed to remind me of my shift. This is the third time she failed to call me when I did not show up for my shift. She told me she was not my babysitter. I guess all you managers are the same you side with a company that bullies your employees. I thought only Tina was a bully. Guess I am wrong. When I forgot about my shifts before she never called me to remind me. She said this was my last strike. So her making me miss my shifts because she forgot to call me is her fault. I have missed several shifts and she called me after I was supposed to start. She let me come in late for my shift. This time she had to act like a b**ch and said not to come in at all and informed me I was fired. When I called her after writing my letter she was rude to me we exchanged words, I called her a b**ch and she said if I don't hang up she would ban me from the store completely. I have friends working there so she has no right to do this. I was not threatening her she was threatening me.

ComplaintsBoard
S
3:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

One night when I was walking into dollar tree I notice the manager was cursing at this girl working. I always go to dollar tree because everything is good for a cheap price. The girl is really nice and she's beautiful, she just always got treated the wrong way by the manager. & the manager is a girl that seems to be a low life b***h. I felt so bad for the...

Read full complaint and 1 comment
ComplaintsBoard
E
2:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree not all change was given back

I bought three items and paid with 100 dolalr bill and was suppose to get 96.71 back in change but only got 76.71 Didn't realize til I left ( 5min after I left) so I went back and the manager said they counted the drawer and I was only one penny over . I could not have dropped a 20 dollar bill cause soon as I got change I folded it all up with the receipt and not one thing fell out of my pocket, not even the 71cents. What I'm thinking is the cashier either gave someone a extra 20 dollar bill on accident and kept one of mine to even out her drawer or she pocketed it. I'm extremely pissed off about this and I will never shop there again. Not to mention they charged my grandma twice before and she didnt notice til she looked at bank statements and they ripped my sister off one dollar . Dollar trees are a scam. Always count your money there! They will keep it!

Read full complaint and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Alive oyl
Fuquay-Varina, US
Send a message
Dec 06, 2012 12:52 pm EST

Dollar Tree Christmas donation of a gift of a dollar then the store puts in an item that cost them maybe .5 to .10 cents where does the other .90 cents go? NOW when a person agrees to give a $ 1.00 they ring a bell and hoot and hollar making the next person in line feel they need to donate.Donating if fine but where does the $ . 90 cents go after they put in to two bit piece of crap toy? I would hate to think this is what they call charity. Just do not give them the dollar, I have complained to the cashiers before but it is sure not their fault.

B
B
beautytroll
Tallahassee, US
Send a message
Nov 04, 2012 5:38 am EST

At dollar tree, locally, when paying with cash, the cashiers count the change back into my hand.

ComplaintsBoard
P
10:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree toxic and destructive leadership

The leadership has a destructive style that is corrupting the subordinates and top managers. The favoritism has been bad the past couple of years you can feel it when you walk in the stores. The favored get away with unethical decisions/actions I have never seen before. If that in not enough, the girls who cashier at these stores were low cut shirts that show too much. What do I tell my boy when I take him in their. I had leave because the girls were dressed inappropriate and unprofessional. The may need some help with the group-think problem as well.

Read full complaint
Hide full review
ComplaintsBoard
M
4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Poor customer service dollar tree at store 1715 Store manager named kelly... She don't know how to treat people & I think she's doing the samething to their team it looks like she does favoritism.. & that's inleagel.. They need to move her or fired her because they will lost money eventually sooner or latter.. I see only a few people there that cares about...

Read full complaint and 1 comment
ComplaintsBoard
D
4:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree wrongful dismissal

Hello, My name is Ms.Donna Fierz, I was employed by Dollar Tree for only 3 days, I did make a mistake and did not check for my upcoming shifts. I was wrong. When my supervisor called me at 2:15 and told me my shift was at 2:00 I apologized and said I can come in, in 15 minutes. I was told I could not come in or get my upcoming shifts. I was told I would have to wait for the company to call me. I waited for 4 days and went to the Dollartree at 9:00 am and I was informed I was marked down as a no show and I was terminated. I do not believe the punishment fits the crime. I believe I should have been suspended for a week, but allowed to keep my job. I live 4 blocks away from the company and I have been wanting to work at this store for sometime. I would be a good employee I have arrived early for my 3 shifts which I worked. In case of a bad snowfall, I can walk to work when other employees may have problems getting in. I would like you to please take this under consideration. I am 53, I live alone, and I can devote myself totally to the company.

Thank you for your time,

Ms. Donna Fierz

Read full complaint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
Donna Fierz
Surrey, CA
Send a message
Oct 09, 2012 9:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was just let go from the dollarstore on Sept 30/12, I was only working for the company for 3 days, Sept 24 - 9:00 am to 1:00 am, Sept 27 - 9:00 am to 1:00 am and Sept 29 4:30 pm to 9:15 pm. I went home after my shift and remembered I did not get my shifts for the following week. I have not worked 2 days in a row before and I did not think it would be a problem to call in for my shifts. After finding the number of the store on line I was about to call in and I received a call from tina (manager) at the dollarstore. She informed me that I was suppose to be at work for a 2:00 shift, I told her I was sorry I did get my shift schedule and I could be in within 15 minutes, she then told me no I couldnt. I asked if I could come in to right down my shifts, she also told me no I couldnt. She then informed me that they do not do babysitting. I apologized again and told her I was not expecting to be working 2 days in a row. She told me nothing is set in stone. She then told me she was marking me down as a no show, and I would have to wait for the company to call me. I waited until Thursday Oct 4th, and I went into the store at 9:00 am . She informed me that having a no show while on probation if automatic dismissal. If that was the case why did she not inform me on the Sunday Sept.30th that I was fired. While I was having my interview for the job on September 17th she told me she was not a babysitter and was going to let 2 young girls go. She could not handle being a babysitter. I know I made a mistake in not getting my shifts on the Saturday, but I could have been marked down as late, if tina would have allowed me to come in. I was not a no show, I was not allowed to work. I was trying to contact human resources on line and I could not reach them.

Thank you

Ms Donna Fierz
donnafierz@gmail.com

ComplaintsBoard
J
10:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree overcharge by clerk

Customer Service
Today at the Northern Lights Dollar Tree in Baden, Pa., the clerk tried to charge me tax on potato chips. When I told him that there was no tax on food items, he told me there was 12 cents tax on a package of paper leaves which I was buying at that time. To my knowledge, the tax in Pa. is still 6%. This particular clerk was not trained too well and did not know what 6% on a dollar was. This is very irritating that I had to correct him. How about some better, smarter clerks.

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
10:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree Management needs customer service training

I never enter a place of business expecting the employees to be rude and not possess customer service skills. However, that is exactly what I observed at Dollar Tree store in Donaldsonville, Louisiana. I wouldn't be too surprised or baffled if said employees were young-between 18 and 23 years of age. But the problem is that the employees who don't have any customer service skills are well above age 30. And these employees happen to be a Store Manager and her ASM (Assistant Store Managers). I observed customers walking into the store, not being greeted. Walking down aisles right past employees and the employees would not even greet the customers at that time. Customers in line complained about the lack of customer service. Also, the manager held a meeting in the office-which is located at the front of the store about 6 feet from the registers. The meeting included two of her ASM's (she has three ASM's). During that meeting, they discussed what they considered poor performance of certain new employees. They were loud, unprofessional and rude. Customers posed the question "Do they know we can hear them out here?" Yes, they know. I was employeed by Dollar Tree and worked three days before terminating my employment. The ASM who was suppose to train me was rude and her non verbal body language let me know she did not want to be training me. At 7.35 an hour, I don't have to put up with anyone's lack of professionalism in a place of business. One customer told me I was the nicest person who works there. I made it a point to greet all customers who came into the store when I was walking the floor, greet customers down aisles and greet everyone who came into my line to check out. And I also to them "Thank You and Have a Good Day" after they finished checking out. If the ASM's management skills are a reflection of the Store Manager's leadership, then clearly they all need training on Customer Service and Communication skills. I understand the Store manager has only been there for 2 months and most of the employees were there before she got there. But I believe as a leader she should want and strive to have a team who reflects what it means to be courteous and kind to customers. On yesterday, I turned in my name tags and the manager didn't say anything or look at me. She took my tags and when I walked away, proceeded to talk to her employees in her office. She was extremely rude in that aspect and I will not be shopping at Dollar Tree Donaldsonville unless new management is put into place. Customer Service is a must in this place of business, not a "I don't feel like it so I won't".

N.S.

Read full complaint
Update by N. Rene
Sep 18, 2012 11:50 am EDT

I did put on a smile. Was one of the few that did. If I wanted to make a career out of working there, I would have stuck it out. But that's not the direction I was going in. There is a very sweet cashier who works there and there was a guy (idk if he still works there or not). But he checked me out a few times in line and he was nice and I could tell he liked his job. Glad you were able to make it better for many people. I'm not taking it personal though, I'm really not. But I do think the Management team could use some training in certain areas. :) And the Store Manager was nice when she spoke to me. But when she got around her ASM's, her attitude towards customers and other employees seemed to change. She changed. She conformed. I know she's only been there two months and she wants her workers to get along with her. But don't go about it the wrong way. Don't lose who you are when you are around people who are not as friendly.

Update by N. Rene
Sep 18, 2012 11:39 am EDT

And also, I didn't last long by choice. My leaving was my choice. :-)

Update by N. Rene
Sep 18, 2012 11:37 am EDT

Tasha10 if you are gonna comment...you could at least read the entire post. And if you didn't understand anything that was stated...you could at least ask. That's not discriminating against anyone younger. I was speaking on the level of maturity vs immaturity. It wouldn't surprise me if an 18 year old employee didn't possess a certain level of communication skills when dealing with customers. But when you become a certain age, you should. And as far as being a disgruntled former employee-by far I am not. I work full time, doing what I love. That was a part time job just for extra cash. And exaggerated is, perhaps, the word you were looking for. It's funny how you read me as being hostile but I am far from that sweetie. You may wanna check you own attitutude though.

Update by N. Rene
Sep 18, 2012 11:25 am EDT

You seem to be missing the point. If you are in the business of/position of Customer Service...that is what you convey. Customer Service.

Update by N. Rene
Sep 18, 2012 11:15 am EDT

health2011- Never expected a cake walk at Dollar Tree. I understand what hard work is. I have no problem working hard because it passes the time quickly. I understand all employees aren't that way. But this is a small town and everyone pretty much knows everyone and these are just rude people in general. At this particular store, management needs to be revamped asap (my opinion).
This Place Needs More Descartes- it's common courtesy. If you want a person to continue doing business in your place of business, the least you can do is say hello. Especially when you pass right by them. Like I said earlier, it is not all Dollar Tree stores...not all employees because there is one girl there who is always genuinely nice to customers. But it is wise to acknowledge patrons when you walk right by them. And also, customer service is not being sharp or rude to customers when they ask you about buying balloons.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
H
8:47 am EDT

Dollar Tree I am getting sick of other customers cutting in line at this store

I have been to the Dollar Tree in Brentwood, Tennessee more than I care to remember. I am a very loyal Customer. I am getting sick of other Customers cutting in line at this store. I complained tonight (Thursday, August 23, 2012) and the Manager on Dusty said there’s nothing she could do.

I have worked in retail long enough to know that’s there is something that the Manager on Duty could have done. At least the Manager could have given me a discount either on that purchase or on a future transaction. I may not spend hundreds of dollars each time I come in. I may spend between 10 to 40 dollars each time I come in. I use to come in at least twice a week. Now maybe once a week. This is not right! Come on grow guts and allow your managers to solve customers complaints.

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
T
T
Taylorh2
US
Send a message
Mar 25, 2013 7:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Anything wrong with your voice? When someone cuts in front of you, say something to them.

ComplaintsBoard
A
10:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree district

While shopping at Dollar tree in Grand Prairie Texas, one of the stockers was
Helping me gather supplies needed for our once a month office sales promotion,
When this woman named Rhonda, (whom I found out was the District MGR)
Grabbed the person helping me and said sorry Mister you are going to have to
Wait! I heard her telling him this and that was wrong, he replied it’s just like the
Picture. She said are you def as well as dumb I JUST TOLD YOU it is wrong!
I was so embarrassed for him! Then I got mad, she had the nerve to stop him
From helping me get what I needed and act like that, I left the stuff in the
Basket and walked out and went to a Family Dollar store!

Read full complaint and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
S
S
steffles
Covington, US
Send a message
May 10, 2013 10:09 pm EDT

really you wanted to be compensated for what you went through! So if someone gives you attitude and preaches to you all of a sudden you need to be compensated. I don't agree with what happened to you but that is life and i don't think you should get paid or get anything for free because one person did something they should not have. That money and free stuff comes out of the company which then takes it from the people that works there. It is sad that if someones feelings get hurt over something they think they should get paid for it. Maybe you should had stood up for yourself and told him to back off . then you would have got something for free RESPECT

N
N
N. Rene
Gonzales, US
Send a message
Sep 18, 2012 11:29 am EDT

Well you aren't the only one with a bad experience with Dollar Tree Managers...

M
M
MSJUSTICE2012
Memphis, US
Send a message
Aug 29, 2012 7:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

08/29/2012

CORRECTION... "deaing" is to be "dealing"...Thanks, MSJUSTICE2012

M
M
MSJUSTICE2012
Memphis, US
Send a message
Aug 29, 2012 7:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

08/29/2012

I had horrible customer service experience at Dollar Tree location in (Monroe) Louisiana where Dollar Tree Rep (who was later identified as Dollar Tree Store Manager) had the nerves to get attitude with me when I was asking him if the rotator belt was working..Then he had proceeded with Bibilical verses saying THE LORD to protect him from his enemies (etc) and I was so upset that I had hold my composure...In additon...I had talked to Dollar Tree Store Manager/who had appeared to be PO as well as I had talked to Dollar Tree District Store Manager (who had advised me she was deaing with Dollar Tree Store Manager that was unprofessional just to say the least),

When I had asked about being compensated from what I had gone through...She (Dollar Tree District Store Manager) basically was saying in some many words that I wouldn't be able to receive it, and I'm suppose to roll over and die? "No"...Future Dollar Tree Customer? (I'm reconsidering)

ComplaintsBoard
E
12:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree the big wigs

I was an employee at the coldwater store. about 2 weeks ago a man and his friend came in and verbal bashed me and Gay bashed me, he then called the home office and made a complaint, not sure what he said because coprate will not tell me what he said. i feel as tho i was put out on the ledge and left to fen for my self. when i asked what he had said they told me they could not tell me? why not? i believe it is because i am gay and they just found a way to get me out. i was always there for my shift on time and did my work. i was always kind to the clients but i refuse to sit there and let some one bash me. i have gotte a lawyer and will see you in court dollar tree.

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
8:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree rude to my disabled wife

after 30 minutes waiting in line, I was checking out with my three items.

The cashier put everything into a bag even though I had already stated I had my own bag.

Then my wife proceeded to walk out.
The cash register locked up. The cashier jumped outside before I could say anything such as "I have cash" and started harassing my disabled wife... the manager defended her employee. Please do not shop at the Dollar Tree. They treat people with disabilities unfairly.

Read full complaint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
RogerThat!
Spokane, US
Send a message
Apr 05, 2012 9:34 pm EDT

^ WTF does a clutch have to do with anything [censored]?

OP - explain to your wife it is illegal to leave the premises with the purchase until the items are paid for.

ComplaintsBoard
S
7:51 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom it concerns: I went to shopping tree waterbury, ct wolcott rd. As I walk in I grab basket and see some of what I want t buy right away grab deodorant, air freshners, and nyquil. Then as I begin to walk away and go to the isle and get the rest I was stop by a worker who explain to me I couldnt walk around the store with the items I had in my basket...

Read full complaint and 6 comments
ComplaintsBoard
N
1:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree short-changed

We have been short-changed by Dollar Tree #2468 with sales associate Heather. Our bill was $26.30, we paid $16.30 w/food stamps and then asked if they could break a $50 for the remaining $10.00 and she said yes. After we finished the transaction and walked maybe 2steps from the register to find Heather had only given us 2 $5 and 1 $10 total $20 vs. correct change of $40.00 The manager said the till was correct and he would have to call his manager-so no resolution until he makes the call. Heather said she counted it back to me correctly, but I have poor eye sight and she counted it back to fast for me to see. That is why we doubled checked b4 we left the store. Also, they did not physically count the till just put it on a machine. They should have not only used the machine but also hand counted which was not done. I need this issue resolved ASAP. That $20 short was needed for gas to go to Portland for my disability hearing & now we are going to barely make it thanks to being short changed. Please correct this error ASAP.

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
R
R
ravensfan
US
Send a message
Jul 11, 2012 10:36 pm EDT

as a manager for dollar tree i can tell you that machine is very accurate.

ComplaintsBoard
J
3:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree poor employee service and work ethics

The store named above has poor customer service and worker ethics. There were loud talking and laughing inappropriately and unfinished worked (product boxes left opened and unstocked.) I am handicapped and was unable to walk down the aisle to shop for the thing I need to purchase. Once the employees were told about their behavior; they were louder than before, stating they don't care if they get fired for their actions. How poor of an attitude is that, knowing how hard it is to find and keep a job today.

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
5:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree Holding wages

I attended a meeting on aug 12 2011. I stepped into the office with the new Sm and the first thing that was said to me was (I don't have to worry about unloading truck she has someone now) Which I've never made any type of statement to the fact that I was the one there every friday to do so. When I was trying to explain somethings to her she was more then rude. Very uncaring not concerned at all about my issues which made me uneasy if you understand. I felt like I was taking to much of her time. Plus not getting into everything she was already to replace my hours for the following day for a reason she gave that she didn't know if I was going to attend the meeting which didn't even start yet..to me that's very unprofessional. I feel I really was mistreated for reasons that stem back when I had nothing to do with anything. Now I'm out of a job still haven't received my back pay which the district manager seems to be avoiding me as well. I think I deserve some answers. I was a good worker. And I am very hurt and have been depressed over this whole matter. So I hope this will be handled properly and soon.

Read full complaint and 11 comments
Update by neverpaid
Aug 30, 2011 12:41 am EDT

This is suppose to be a forum to state a matter (and obviously from one persons perspective) of complaint. I had hoped that I might receive some feedback to the matter, but obviously people would rather be rude than offer any kind of advice in this world today. Also, is anyone responding from Canton, Ohio? If you don't live in this city, how can you advise someone to "just get busy finding a job" when you don't understand the economy that I live in? If anyone has a REAL ADVICE to the situation, please reply. If you just want to respond to the original post to be rude or judgmental to a situation you don't understand, STOP WASTING MY TIME WITH YOUR IGNORANT REMARKS.

Update by neverpaid
Aug 29, 2011 7:22 pm EDT

And If you read this right this is for Dollar Tree Complaints..

Update by neverpaid
Aug 29, 2011 7:19 pm EDT

Your right I'm done. Didn't know I wasn't aloud to respond to statements being made against me. (SORRY)

Update by neverpaid
Aug 29, 2011 7:10 pm EDT

Wow I thought people were better then this. Just needed to vent, But thanks for letting me know I was wasting your time. With staments like that no wonder why the world is the way it is.

Update by neverpaid
Aug 29, 2011 7:04 pm EDT

I'm not sure if I can share everything. But believe me I was the last to find out myself..intill I walk in on it. I just want them to do wants right and pay me what they owe me. I'm not someone looking for a handout believe that. I do believe working for what you have shows great values anymore. I just don't want someone else to go what I'm going through. I'm not trying to cause problems. Just want mine fixed.

Update by neverpaid
Aug 29, 2011 6:52 pm EDT

I wasn't making the point of me being a good worker. I was trying to say I was treated unfairly for reasons you don't even know. And I never claimed I was fired in my statement. I was never out of place or rude with anyone, I had statements made to me about becoming asst manager. But there you go already making accusations when you don't even know what type of person I am. I need support because you don't even know the type of people I'm dealing with which I thought were my friends. So yes it bothers me, But thankyou so much for your understanding.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
11 comments
Add a comment
M
M
michael f christiansen
Austin, US
Send a message
Jun 24, 2015 12:25 pm EDT

the air conditioning does not work we were in there the other day and the air conditioning kicked in but was blowing warm air. the candy bars we bought were starting to melt by the time we left the store.

M
M
MkStItCh
Buffalo, US
Send a message
Jun 24, 2015 3:44 pm EDT

OK... Then why would you buy the candy bars?

L
L
Linda Cooke
Kissimmee, US
Send a message
Aug 12, 2011 2:26 pm EDT

Love the Maple Leaf Cookies, were told they might not handle them because of pricing .

R
R
Rob Van
Boca Raton, US
Send a message
Sep 13, 2011 6:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I did not say you were all rude and I did say I'm done with this silliness. goodbye hopefully forever.

R
R
Rob Van
Boca Raton, US
Send a message
Sep 13, 2011 12:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

to Kevin Ricchards 3, since I do this from my office, I assure you I was neither drunk nor high. Also, I never objected to name calling "on one letter" . I noticed I put an extra c in your name and I apologize and I hope you can find it in your heart to forgive me and not hate me. Allright kids, I'm enjoying this way too much so this the end for me. Except for Ellen, I will not comment to anyone about this matter. end

R
R
Rob Van
Boca Raton, US
Send a message
Sep 09, 2011 4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear Ellen67, As I'm not a computer whiz, the comments I was referring to dont seem to be available anymore. Certainly telling someone they are wrong nicely is not being rude but there were some mean comments made that I was referring to. I do have to disagree with your general statement that "when someone is in the minority chances are they are wrong" . Think about that for a moment! So if you're a lone dissenter you're automatically or" usually" wrong? Gallileo? Copernicus?, Seward? best wishes

S
S
spookchaser
Wynne, US
Send a message
Sep 09, 2011 5:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Go Away...

R
R
Rob Van
Boca Raton, US
Send a message
Sep 08, 2011 6:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

neverpaid, dont listen to these rude idiots. I suggest you write all this down as accurately as you can and send a hard copy to a higher-up. Also someone in H.R. Dont sound confrontational, you get more with sweet than you do with sour. WERE you fired? My state requires immediate payment to terminated emps. If you get no results, contact your state or county Labor board or whatever they call it there and they'll help you. An attorney might not be practical. good luck-Rob Van

A
A
ashley21701
Trenton, US
Send a message
Sep 05, 2011 1:34 am EDT

Wow, it amazes me how many ignorent people there are in this world. To the igno's who made the comments against "not paid", you must work for corporate. I know what she's talking about. Unless you've experienced these A-holes, you really shouldn't comment. I put my heart and soul into this company. Padded the CEO's pocket on our exceptional work. I was there for over 2 years, keep reading/researching this company, they treat their employees like crapola! I was put on leave for over two months. No reason, they kept me on hold, not allowing me to file for unemployment, then I find out from a fellow worker, she heard I was let go. I never got paid and I'm fighting it. Join one of the class action lawsuits against Dollar Tree. One's in Texas, One in Florida and one in California. There's about to be one in Maryland too. So far we have 15 employees that worked during their breaks, lunch and were forced to work off the clock and never got paid. I understand and wish you what you deserve as well as them. Hang on. Be active. Don't quit. Don't let these jerks get you down. What goes around does come around. They will get there just cause. Remember: No weapon formed against me shall prosper.

L
L
lissa99a
Des Moines, US
Send a message
Aug 30, 2011 3:33 am EDT

what the heck? ^^^^i didn't post this under this thread! i posted this under another totally diff thread. then when it asked me to sign in it posted it here?

ComplaintsBoard
A
2:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree hostile work environment

I'm a former employee. Thanks to everyone who has used this site to voice you're complaints, nice to know there's lots of us out there. I worked for this company for over 2 yrs. In that time I was abused/harassed/mistreated on an almost daily basis. As well as every employee I worked with.Corporate wouldnt listen, the DM (ken), harrassed the female employees, sexually and otherwise and the company did nothing.I went out on medical leave, when I returned, the DM tells the other mngrs., get what you can on her and get her out of here. I knew too much and was a kink to the company.I worked my [censored] off for this company.Loved and cared for the employees and customers as though they were family. For 2 months, they continually told me they hadn't made a decision as to whether I could return to work(see they got wind that they were gonna be held respnsible for my illness and surgery which is why they had to get rid of me).2Months I was in limbo not allowing me to file unemployment and receiving NO income.Then the HR(Travis) threatens the employees not to talk to me or mention my name EVER! or face retaliation. Well, thats what they did to me even though the employee handbook states they can't do that.(footnote:didnt get a handbook until the day before I was put on mystery leave). I worked through my breaks and lunch. Never got a break or lunch break in over 2 years!worked everyday anywhere from 1-8 hrs over my scheduled time, off the clock and was never paid for it. This was required by the DM. They treat the employees and customers like poop. I could write a novel on the horrific way they treat people. If you research, you will see, as I found, this is company policy I guess. I padded Sassers pockets! Thanks for the props.

Read full complaint and 1 comment
Update by ashley21701
Aug 25, 2011 2:08 am EDT

I'm a former employee. Thanks to everyone who has used this site to voice you're complaints, nice to know there's lots of us out there. I worked for this company for over 2 yrs. In that time I was abused/harassed/mistreated on an almost daily basis. As well as every employee I worked with.Corporate wouldnt listen, the DM (ken), harrassed the female employees, sexually and otherwise and the company did nothing.I went out on medical leave, when I returned, the DM tells the other mngrs., get what you can on her and get her out of here. I knew too much and was a kink to the company.I worked my [censored] off for this company.Loved and cared for the employees and customers as though they were family. For 2 months, they continually told me they hadn't made a decision as to whether I could return to work(see they got wind that they were gonna be held respnsible for my illness and surgery which is why they had to get rid of me).2Months I was in limbo not allowing me to file unemployment and receiving NO income.Then the HR(Travis) threatens the employees not to talk to me or mention my name EVER! or face retaliation. Well, thats what they did to me even though the employee handbook states they can't do that.(footnote:didnt get a handbook until the day before I was put on mystery leave). I worked through my breaks and lunch. Never got a break or lunch break in over 2 years!worked everyday anywhere from 1-8 hrs over my scheduled time, off the clock and was never paid for it. This was required by the DM. They treat the employees and customers like poop. I could write a novel on the horrific way they treat people. If you research, you will see, as I found, this is company policy I guess. I padded Sassers pockets! Thanks for the props.

Update by ashley21701
Aug 25, 2011 2:33 am EDT

Dont know what employement's like there, here, its a small town, I'm a single mom, lost my husband in Desert Storm, visited Missouri, never worked there, was visiting a soldier, I shopped over 125 jobs in that time, nothing, even though I've been a mngr for over 25 yrs.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
ashIey21701
Brampton, CA
Send a message
Apr 05, 2012 9:42 pm EDT

It has been months since I was fired and I admit that I was never sexually harassed. I just made that up because I was angry at getting fired. I falsely accused Travis of sexual harassment and threatening other employees and none of this happened. I retract my review.

ComplaintsBoard
T
4:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar Tree employee being rude

There is a Employee at the Dollar Tree in Hobbs, New Mexico. Her name is Cindi she is the rudes thing ever. I tried please help me find the clothes soap and all she did was point in the direction of the product. Her nose was too far into her Phone that she couldn't even concentrate on her job. What is it with employees who are getting paid to text and talk on their phone. If I was a boss, that would be grounds for firing! That is and embarrasment to the Dollar tree. I also have several friend who have gone in there and stated the same thing from this woman! Someone need to look into it!

Read full complaint
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
1:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree Restroom use

My wife Trish Booth was told she could not use the restroom because the doors could not lock.Yet the restrooms were locked and she had an emergency and eliminated before she could get next door to a restroom. I am Mike her husband and had to purchase unexpectedly a pair of shorts that were not necessary costing 17.00 dollars.Personally i think this is b s because by law you can not deny a person restroom facilities. We were put off by clerks who said the store could not afford repair on this. I would like this matter resolved to our liking otherwise there will be hell to pay in the form of a lawsuit and money reparations from from Dollar Tree.

Read full complaint and 6 comments
Hide full review
6 comments
Add a comment
H
H
Helpu
Bloomington, US
Send a message
Mar 10, 2016 3:43 pm EST

I sent my staff to your Rosenberg TX Store #4008 to purchase items to use as marketing. One of my staff came back and reported the discriminatory picture on the Men's restroom door. There is a picture of a black man with the caption stating " Be Honest Don't Shop Lift". If you plan to continue doing business in this area, I would suggest you remove that Picture Immediately or replace it with a multicultural picture. I do plan on contacting the television news station in this area; if this picture remains on your door.

A
A
ashli220003
Murphysboro, US
Send a message
Aug 08, 2011 9:07 am EDT

I'm employed by DT and we have certain stores that provide public restrooms, and some that do not. most of the stores that do offer public restrooms, it seems that the women using them are so NASTY!. its like sometimes you want to ask., is that how your treat your restroom at home?, it is despicable to go in the bathroom after some of these women and there is crap all over the seats, paper all over the floors...they would crap on the seats, but then refused to take a second and throw the paper towel they used in the trash can instead they will lay it on the top of the lid. UNBELIEVABLE! i wish i worked in a store that didn't offer public bathrooms. its disgusting.

G
G
GoldOpals Opals
Adelaide, AU
Send a message
Aug 05, 2011 3:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Are you actually serious? Why would a discount store be legally obligated to provide toilets? As the aabove commenter mentioned, it is very possible that the ttoilets could only be locked from the ooutside. And anyway, if someone walked in on your wife due to the toilets not locking, then you would be threatening to start a lawsuit as well.

G
G
giuseppesim
Minneapolis, US
Send a message
Aug 05, 2011 3:27 am EDT

I thinkk you replied to the wrong complaint jesus freak.

G
G
giuseppesim
Minneapolis, US
Send a message
Aug 05, 2011 3:23 am EDT

If I was her, I'd be pissed.

O
O
OhWowReally
Ballwin, US
Send a message
Aug 05, 2011 1:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please site the specific law that states "you can not deny a person restroom facilities." I'm asking because there are business everywhere that say they don't have a public restroom, or the restroom is for employees only.

Maybe the doors could not be locked from the inside, just the outside with a key, which would make sense in this case.

About Dollar Tree

Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Dollar Tree Category
Dollar Tree is ranked 20 among 120 companies in the Retail Stores category