Dollar Tree
Reviews and Complaints

^ WTF does a clutch have to do with anything [censored]?

OP - explain to your wife it is illegal to leave the premises with the purchase until the items are paid for.

as a manager for dollar tree i can tell you that machine is very accurate.

the air conditioning does not work we were in there the other day and the air conditioning kicked in but was blowing warm air. the candy bars we bought were starting to melt by the time we left the store.

OK... Then why would you buy the candy bars?

Love the Maple Leaf Cookies, were told they might not handle them because of pricing .

I did not say you were all rude and I did say I'm done with this silliness. goodbye hopefully forever.

to Kevin Ricchards 3, since I do this from my office, I assure you I was neither drunk nor high. Also, I never objected to name calling "on one letter" . I noticed I put an extra c in your name and I apologize and I hope you can find it in your heart to forgive me and not hate me. Allright kids, I'm enjoying this way too much so this the end for me. Except for Ellen, I will not comment to anyone about this matter. end

Dear Ellen67, As I'm not a computer whiz, the comments I was referring to dont seem to be available anymore. Certainly telling someone they are wrong nicely is not being rude but there were some mean comments made that I was referring to. I do have to disagree with your general statement that "when someone is in the minority chances are they are wrong" . Think about that for a moment! So if you're a lone dissenter you're automatically or" usually" wrong? Gallileo? Copernicus?, Seward? best wishes

Go Away...

neverpaid, dont listen to these rude idiots. I suggest you write all this down as accurately as you can and send a hard copy to a higher-up. Also someone in H.R. Dont sound confrontational, you get more with sweet than you do with sour. WERE you fired? My state requires immediate payment to terminated emps. If you get no results, contact your state or county Labor board or whatever they call it there and they'll help you. An attorney might not be practical. good luck-Rob Van

Wow, it amazes me how many ignorent people there are in this world. To the igno's who made the comments against "not paid", you must work for corporate. I know what she's talking about. Unless you've experienced these A-holes, you really shouldn't comment. I put my heart and soul into this company. Padded the CEO's pocket on our exceptional work. I was there for over 2 years, keep reading/researching this company, they treat their employees like crapola! I was put on leave for over two months. No reason, they kept me on hold, not allowing me to file for unemployment, then I find out from a fellow worker, she heard I was let go. I never got paid and I'm fighting it. Join one of the class action lawsuits against Dollar Tree. One's in Texas, One in Florida and one in California. There's about to be one in Maryland too. So far we have 15 employees that worked during their breaks, lunch and were forced to work off the clock and never got paid. I understand and wish you what you deserve as well as them. Hang on. Be active. Don't quit. Don't let these jerks get you down. What goes around does come around. They will get there just cause. Remember: No weapon formed against me shall prosper.

what the heck? ^^^^i didn't post this under this thread! i posted this under another totally diff thread. then when it asked me to sign in it posted it here?

It has been months since I was fired and I admit that I was never sexually harassed. I just made that up because I was angry at getting fired. I falsely accused Travis of sexual harassment and threatening other employees and none of this happened. I retract my review.

I sent my staff to your Rosenberg TX Store #4008 to purchase items to use as marketing. One of my staff came back and reported the discriminatory picture on the Men's restroom door. There is a picture of a black man with the caption stating " Be Honest Don't Shop Lift". If you plan to continue doing business in this area, I would suggest you remove that Picture Immediately or replace it with a multicultural picture. I do plan on contacting the television news station in this area; if this picture remains on your door.

I'm employed by DT and we have certain stores that provide public restrooms, and some that do not. most of the stores that do offer public restrooms, it seems that the women using them are so NASTY!. its like sometimes you want to ask., is that how your treat your restroom at home?, it is despicable to go in the bathroom after some of these women and there is crap all over the seats, paper all over the floors...they would crap on the seats, but then refused to take a second and throw the paper towel they used in the trash can instead they will lay it on the top of the lid. UNBELIEVABLE! i wish i worked in a store that didn't offer public bathrooms. its disgusting.

Are you actually serious? Why would a discount store be legally obligated to provide toilets? As the aabove commenter mentioned, it is very possible that the ttoilets could only be locked from the ooutside. And anyway, if someone walked in on your wife due to the toilets not locking, then you would be threatening to start a lawsuit as well.

I thinkk you replied to the wrong complaint jesus freak.

If I was her, I'd be pissed.

Please site the specific law that states "you can not deny a person restroom facilities." I'm asking because there are business everywhere that say they don't have a public restroom, or the restroom is for employees only.

Maybe the doors could not be locked from the inside, just the outside with a key, which would make sense in this case.

They have LOUSY customer service via email! Have an internet form one can fill out, add comments, then when 97% complete WILL NOT forward, just keeps looping back for customer info what has been added, checked, rechecked. It's BULL and a waste of time. I'll see if I get a reply by posting my comment here.

Complaint: I am a senior/disabled amputee. I have trouble getting around. Your Princeton INDIANA store NEEDS something. My last 2 visits I wasn't able to purchase even HALF the things on my list. I.E., Your bread shelf carried "onion HB buns." We liked and purchased several times. Now no longer seems available, EVEN when bread truck is parked right out front and driver standing by registers. The last 2 visits the bread truck driver stands gabbing/shooting the bull, with cashiers and managers, while bread shelves are completely empty. I guess to keep from doing his job. I've spoken with the distributor/driver. He says, "cross the street and buy them at WalMart." ($2.78 vs $1.00 ?) He told me that in front of DT management! Lots of time the store does not even have bread on shelf, even when the bread man is there! Beginning to believe DT only sells bread after being on WM shelf too long, like you're selling 3-4 day old WM leftover Wonder breads. We like & buy Veggie sticks, and several other snacks. Princeton store ran out of veggie sticks maybe 3 -4 weeks ago, filled the spot with veggie puffs that are not selling. Sensibility says, "get rid of the puffs and stock what people WERE buying!" They also have way too many "hot" chips, and remain out of other products that sold and customers like me want. Time and characters will soon prevent my elaborating/ranting about other stock shortfalls. Whether it is store mgmt not ordering or headquarters, sending/buying whatever they want, wherever the fault, needs FIXED. Customers EXPECT consistency & dependability. Right now Princeton is failing miserably. I'm hoping overall sales is dropping to prove my point. When I enter with a list of 8 things that I have purchased there in the recent past, and walk out with only 3 (instead of 12-16 from impulse shopping, ) won't be long until I shop elsewhere and totally stop coming to your store, a place where I usually spend upwards of $40-60/month. And above all I don't expect a bread truck driver to get cocky with me because I expect the store to have on hand just exactly what I have purchased there in the past. He has the truck. He KNOWS the item sells well there, then unless we are buying WM's rejects at DT, I EXPECT him to keep the shelves stocked properly, without lipping off to DT's customers! And DT mgmt should be unhappy/peeved when their distributors refer the customer to their competitor! Either keep the same products in stock at all times, or don't sell in the first place, cause all that does is peeve customers off because they come in expecting to buy and if the walk out disappointed, you lost business, sometimes forever. By the way, WHERE is the SEND button? And WHY does iyou site not accept my contact information, and keep looping back? A VERY DISAPPOINTED CUSTOMER!

Hi my name is Dana davis, i visited the store in king nc andon 5/23/2017. Time was 7:25 pm. The manager on duty so so nice and helpful. Everything that I was having trouble finding she went way beyond her call of duty i feel. This is my new store for shopping. Thank you Lisa you and others like you will definitely keep me coming back. She was totally amazing.

Evening Why and How is it the Proclaimed Winner's are Nevertheless pick from Nashville Tn. We are especially me, are Loyal Value Customer

I went ino the dollar tree store to get supplies.I was standing in line and the line was very long...The line was going 1/2 way through the store.Aprox. 30 costumers. The sales associate "Amanda" was asked by several costumers to open another register and she said she had several times. A manager by the name of "Mark" was working in the back. At least 5 people left the store due to waiting. One lady with a baby left crying she was so upset. There was another employee who happened to be shopping herself in the line. She got on some speaker and tried to call him up front. " NO SHOW" Then this other girl who was in line... went to the back...then came back up front and the manager Mark followed. He was rude and nasty and instead of opening up a line he went to the balloon section to help someone else who just got there. Finally he opened another line. If it wasn't for the other employee...which I found out her name was :"Shalisa Weisz" But if she hadn't taken control over the situation a lot or people would have left..All of us were thanking her dearly...But I personally think she should be the manager. She wsn't even working at the time and went above and beyond. She is the kind of person you want taking care of you..I know for me..I was extreamly stressed and ready to walk out also and she was reassuring and made me feel better. Knowing she actually works there I will return. Otherwise I was ready to not return and tell friends not to also...Thank You for accepting my complaint...and hopefully that young lady "Shalisa" will get to be a manager.

I have been going to the dollar tree for many years and have never had a problem. Went in yesterday afternoon to purchase a few things. Everything went good, the co-workers were nice and helpful but when arrived home, noticed on receipt that I had been charged for multiple items when I hdad just purchased one. As soon as I saw that, I called & was able to talk to an hopeful manager named Shelby. She told me that she wasn't going to be in the next day but she will leave a note (first & last name) letting the other manager know what happened.
So, I went back to the store & the other manager was present. Told her about what had happened yesterday (not looking too happy to help), continuing the details. Manager started saying that the other manager never told her about the situation but she'll give her a call. After a minute of waiting, manager comes out & says, "she's not answering".
The reason for my complaint is because I feel like the managers should have better communication skills when incidences occur during previous shifts. I had money tooken off my card that I had no intention on spending & the M.O.D. wasn't as hopefully as I thought she could have been.
Love this store but very unhappy with last visit...

My Mom and I went to this store on Sept.19th in the afternoon, not sure of time since we didn't get to purchase anything. I needed to use the restroom first so I went to the back to do so but there was no key to get in. I had an emergency but went to the cashier upfront and asked for the key and she and another cashier said if there wasn't any key in the lock then it had to be stolen. I asked again for help and no one would do anything. So I and my Mom had no choice but to leave. I went to my car and as my Mom got to the door, she heard one woman employee say to a male employee, that's the lady right there going out the door that caused a problem. How dare they? Neither one of us had said anything out of the way. I have a medical condition where when I need to go, it's right now. Can't be helped.I know the employees have to be able to use the restroom, I think they didn't want the public using it but it's always been available before and they didn't say it wasn't.

I buy Crystal Geyser water by the case at Dollar Tree in Hemet, Ca. I went in to shop and was trying to get the cases of water into my cart, which was very heavy. One employee told me he was off work and couldn't help me. He was in line to purchase something. The cashier was the manager of the store, her name is Dineen. She never said a word to me nor did she ask if I needed help. I got the water into my cart, this was my second cart I had to fill. Now with two carts to get out the door I was still not asked if I needed help to my car or out the door. A gentleman that was in line behind me helped with the door. It took me sometime to get the water into my truck which I had to take out of the cases to do. I am very disappointed in the service of the manager and the employee that was off work but still in the store. I am continuously shopping at Dollar Tree and am considering shopping elsewhere because of being disabled I need to shop where there will be help. Please inform the manager that she should do a better job helping others. Thank you

They seem to employee trailer trash. The manager said that she would not return defective merchandise that Dollar Tree sold me. I had the receipt, packaging, and items. She accused me of lying, admitted that she puts damaged merchandise back on the shelf for someone else to buy, accused me of defrauding the company, and was very rude to me. The store's policy is to exchange merchandise for any reason, she did not follow their policy. Also the store says that they sell "quality merchandise" even though they sold me scented oil plugins that did not work. The manager said that it's a dollar store, you have to expect defective merchandise and there was nothing she could do. We were not nasty to her or any other employees, this hatred for us came out of nowhere. When we left the store another employee gave us looks and grunted at us in a disapproving manner when she had no idea what was going on, she had been at the other end of the store. Rudeness seems to be a nationwide epidemic. It seemed the employees were just looking to cause a fight.

I do not think this is the whole story, especially if you claim this is the worst customer service ever. What does "mugg me" mean?

everyone is entitled to a raise with dollar tree. you need to speak with your district manager and find out why your not getting an evaluation. you must be employed for atleast 1 year to be eligible for your raise. talk to your DM, if you have no luck, go up the ladder to your Regional Director which would be next on the chain of command. good luck to you

I am employed by Dollar Tree and Deal's, they do have a toll free number to reach them.., i can assure you it isnt a scam. there are people that are honest hard working employees who would appreciate not being thrown in the category of being a cheat or a scammer. i think you should think before you speak.

dollar tree is known for treating their employees poorly. Your husband should really look for work elsewhere because this kind of treatment is not going to change.

Every one of the stores Ive been to in south central Wisconsin is pretty much the same way. I wont even waste my time anymore. The places are disgusting and dirty. I expect more for my shopping experience. I avoid them altogether now

My sister and I was at the Dollar Tree Store 7/6/09 we had many items because we love that store . No one was at the cash register to check us out, there was a couple people behind us. After about 5 minutes I said Could someone check us out please. And this very rude employee says loudy "When I get over there I will." And she took her time .Everyone behind us was conmenting on how rude she was. When I got home I called the manager and his response was " I know I heard her ... she was blowing up balloons". I said Well ok I guess thats how you treat your customers too have a nice day. I was so shocked not only me and my sister but when a couple ladys behind us were shocked also. I can believe any store would treat people like that. I love the store but the employees need to atlest be cnoutious... not to much to ask.

I agree the new Mooresville, NC BK used to be so nice, the employees were clean and friendly. So much has changed. I would call it fraud. We were charged more than the menu prices. The employees have a complacent attitude. The counter person during the day has a nasty attitude. The manager could care less, never smiles. We will not patronize this or other restaurants again. I notice the number of customers have dropped substantially. Rudeness seems to be a nationwide epidemic.

I've worked for dollar tree and I agree they are very pleasant at first, but don't be fooled. I was there every truck to unload then stock then they would send me home after only working for two hours..cause after they were done using me they sent me home. My paychecks was being cut which still they have yet to remberce me. I seen alot of things that was not well you know. And now I'm being treated as if I didn't even exist. So if anyone knows how I can get the money owed to me that would be of great help.

This is because there's a ton of people who come in at 10 minutes to closing and figure because they're in the store that they can shop as long as they want. It doesn't sound like they were being rude from what you're saying, just informing you that they were closing. Stop being a self absorbed prude, you're not the only one with a bad day.

Yeah, no kidding. I agree with gkenigmatic.

I worked at a Dollar Tree awhile ago, it was, no question, the very WORST job I have ever had in my life. They expect you to bust yourself for minimum wage and do the work of two or three people while the head office cuts corners by putting as few employees as possible in the stores. Do this, do that, blow up balloons, help stock, clean the store and at one time the one I worked in was very busy. Lately it hasn't been though. The manager was a piece of work, too, I wonder if she's gotten a DUI yet? Hmmmmm. I used to smell alcohol on her breath! Crappy cheap Chinese made merchandise that breaks as soon as you use it, smaller size name brand products (like people won't notice) no cash refunds, etc. I'm glad to be out of there, it simply was not worth it to work at the cheap-### junky store.

screw this place. i orderd a plant for my mom for v day and the delieverd it on time just dead.

No, the cashier could have handled that WAY differently. It doesn't matter what job duties one has -- customer service is first. I'm in the same boat and it can get terribly busy at the store so there is never a time you will catch me sitting on my butt "resting". Sacrifices are made when it's out of our control (shorter hours, less employees working per shift, etc.), but we certainly can control our attitudes. No matter how bad it gets! Geez, people make it sound like the work is difficult. Yes, customers can make the job difficult, but it's obvious this associate isn't able to multi-task or manage time very well (or people for that matter). Then again, who knows what really happened. Move on, don't shop there. Spread the word to friends and family. Done.

I am a former dollar tree employee, and I completely disagree with what you are saying. Selling products for one dollar or less each, the company does not make very much money off of each product it sells. Therefore, most stores only have enough hours to pay one cashier for opening, mid-day, and closing shifts, along with one manager. Most of the time, there are only two employees in the store. This is an issue for Dollar Tree stores across the U.S. As the only cashier on a busy day, I have been in the same position as the cashier you described many times and I do my best to help all customers out. However, single-handed, I can only do so much. Put yourself in the cashier's shoes. Can you fill up ballons, run the register, answer the phone, watch the floor, etc. all at the same time without any inconvenience to the customer ALL BY YOURSELF? For the great deal you are getting, the company must sacrifice something. That is the good customer service that customers deserve, unfortunately. You don't like the customer service? Go to Safeway, Longs, Walgreens, etc., pay three times a much, and you will get the customer service that you long for.

Shopping at Dollar Tree on Hwy 124 in Snellville.Geogia..I observed the assistant manager being rude and patronize to a customer..The cashier didn't comprehend that he was suppose to give a customer back cash..After it had been debited from her account.Farther more, A young gentleman came into to talk to the manager about a job..The assistant manager and cashier was not only rude to this young gentleman..They were also condescending towards him..What I observed..these peoples action was racist and discriminatory.If I had the money..I would have walked up to this young gentleman..offered to pay for a lawyer ..If he wanted to file a lawsuit against this Dollar Tree.I wonder..if this happen because this young gentleman was white and gay.With these types of employee's it is just a matter of time I think before something like this happens to Dollar Tree.

I have a complaint agasint your store in Riverside, Ca. on Chicago ave.I am a senior citizen who is handiecapped.I use a walker and I was refused to use your restroom because of vandalism issues.This is a cruel and mean practice.Other Dallor Tree stores have useable restrooms.If I get a urine infection, you will be hearing from my attorney.This store is disrepectful and discriminating to senior handiecapped patrons.Please fix this situation. Thank you

Manager is lazy David doesn't care to help you don't want to be bothered! doesn't care to give you the right information! several trips to store on ulverd and no hel from him!

i over heard manager speaking with attitude telling workers to do stuff i waited in long line and complained why dont some one open register i had spoke to cashier jenn she said i will open and assisant manager said very rude i dont have a till to open and i told her i was gonna complain about her she said to me do what you got to do. she always wears sweatshrits so its hard telling she management i was in store shopping one hour and she went on break outside 3 times its not fair to good workers i love store please take care of this matter prices are wonderful and i spend alot of money at your stores

ME AND MY KIDS RAN IN THE STORE FOR A BDAY BAG, AND THE MANAGER THERE JIM WAS SO MEAN AND MY GOD HE WAS NASTY.HE SPELLED LIKE HE HASNT HAD A SHOWER IN MONTHS HE WAS RUDE TO ME AND MY GIRLS AND THE STAFF.. THAT'S THE ONLY STORE NEAR ME AND I PROMISE THAT WAS THE LAST TIME I WILL EVER GO! TIL THEY GET A NEW MANAGER!

Most people do not realize that a lot, if not most, of expense is paid out in salaries. Dollar Tree minimizes the number of employees on duty. They are a 'no frills' store. That's one of the ways to keep the cost down. I am an employee, and understand that those who help after they have 'clocked out' do so out of the goodness of their own heart. If anything would happen during that assistance (injury, etc.) they are on their own. When we are 'clocked out' on breaks or at the end of the shift, Dollar Tree is not responsible for any mishaps. If you check, most stores follow this same policy. The difference is that most other stores have more than two employees on and there is someone who can assist.

What kind of help could you possibly need at the dollar store?

efingsimple - you're a [censored]. .Re-read what you typed.

Did he "spell" as bad as you "smell"? You know you can call the customer line after you confront him with this issue and he doesn't take care of it, right? There IS policy on cleanliness but I have not seen it enforced at any store. You're right, just don't shop there.

Stealth: I think the bathroom was probably closed because people had been vandalizing it, and they don't want more people vandalizing it. Where I work, we had to put locks on the bathroom doors and we have to let people in when they ask because last summer, some kids kept coming in and putting pockets-full of rocks down the toilets.