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1.1 2962 Reviews

Dollar Tree Complaints Summary

92 Resolved
2868 Unresolved
Our verdict: If considering services from Dollar Tree with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar Tree reviews & complaints 2962

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K
3:32 pm EDT

Dollar Tree lack of help and store is filthy.

I went to your store in Oakhurst, ca. in Madera county. It was about 1pm On Sept 9 2018. There was one checker available. Where was everyone else. The store was packed. I went to pick one item up and by the time I got there it was about 20 to 25 standing in line. whats up with that. You just lost a customer and money because of this. been in there many times and it seems it gets worst. How come you store runs out of bags. Something is wrong there. It is called management. I am going to also contact Madera County Health Dept. because the store is so dirty unfit for people to go in. You can not walk in unless you step over crap that are on the floor or in the isles blocking. The bathrooms are gross. At least when I go to Vons or other stores I have no problem. I feel dirty when I walk out at this store. My next step will be calling the media. People should know not to got to dollar tree store expecially in Oakhurst, ca. Unbelievable. taking my money else where.

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D
1:53 pm EDT

Dollar Tree headphones

I actually love Dollar tree but i am HIGHLY UPSET that this company is continuing to sell Defective Headphones that either come with a shortage or end up with a shortage within 1 to 2 days of use. Of course, they are Dollar tree headphones and are meant to be cheap, but to me this is a RIP OFF. I have purchased over 5, they are all defective. This company is making money off of headphones that are not durable and do not work properly. This is unfair. This hardware issue either needs to be fixed, or take the product off the shelf!

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M
9:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree corporate lack of integrity for the welfare of employees but customers as well

I tried to email this to the listed email address. Five tries so now this.

Dear Mr. Sasser,

They say the customer who takes the time to contact the company actually represents up to 10000 people who do not take the time, but they just quit whatever they dislike and this would be shopping at Dollar tree. So I am taking the time to let you know so you can correct it. I have to agree the 99c only store is far better than your stores, including Family Dollar. The only reason I keep on is I love the mgrs. at 3900 E Grant, Tucson az. 85712. I am 81 years old, disabled; and I live in this neighborhood therefore on Sunday after church I go in to get some items .Here is the rub. The store has a mere 3 carts left and they are so old and worn out. . One is not in good shape. I have gone into other dollar stores and they voice the same complaints, altho thier problems are not exactly the same.

Believe me it is not your managers that are at fault, it is for sure the corporate that is at fault. Nor is it the overworked district mgr.

Then there is the inconvienence of dollar tree not having large bags, for big items and it is a rough one, for I have to get to the car. Having four small bags with things too large for the bags is not good. One large bag is better than four small ones.

The parking is a nightmare. It does not accomodate people with disabilities.

The [censored]'t mgr was cleaning the floors today as they were dirty but cleaner than usual and also the three carts are " gummy dirty" too. On one the wheels are so gummed up it is hard to push it. How can the carts get this dirty if they never get out?. There lies the problem, they do get out, for the asst manager found one of the three carts in alley behind the store. Theft is at an all time high and you need to hire a security guard. I watch this bad bunch of homeless like kids steal almost every time I go into the store. Everyone is alarmed by it.

As a result I go to t he 99c only store as much as I can. There is a huge difference in the pride that their corporation has. I would like to suggest you take heed and make an effort on these issues. I would call but there is no way to get you. . Again that is not the case with the 99c store. I also go to Family Dollar which is pretty well run, and seems to have better response than you have. I know you own both.

If they still do undercover boss, sign up and come and see this for yourself. Bring your wife too, she would sure be apt to agree, that this is a disgrace. Women really see through situations better than men. Sorry but true. Time to care a little about your employees and your customers.

Yes I am a retired former employee of a fortune 500 business called NYL. I kind of know my stuff.

thank you, from all of us out here. marni mcdaniel, in tucson.

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B
3:38 pm EDT

Dollar Tree service by manager

The manager named lisa was very rude to my daughter as my daughter said excuse me while trying to get past her, lisa processed to tell my daughter, no you gotta wait a minute, after shopping we went to check out 1 cashier checking customers out because lisa was outside smoking now and there was 6 customers in line waiting. Very rude and disrespectful needs to be retrained or replaced woth someone who knows their customer service, i will no longer shop in this store. I will be telling friends and family as well. Ill just give dollar general my buisness, nicer employees there.

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D
2:44 pm EDT

Dollar Tree customer service

Linden NJ Store#3098 has the worst and rudest Dollar Tree staff I have ever experienced in the Tri-State area! Their latest floor manager, Dave is very condescending and non empathicly trained to be considered a "supervisor" representing the Dollar Tree corporation. I believe he is only displaying these behaviors due to the fact he is fully knowledgable that the customers have NO WAY TO GIVE DIRECT FEEDBACK TOWARDS AND ENDEAVOR PERTAINING TO THE STORE! This store was extremely unkept, stocked by one young lady, another youg lady was in the front at the register, the atmosphere of the building held a strange odor, utilizing no fresh ventilation or air conditioning. The stale stench of probably growing mold & mildew from the leaking ceiling when it rains hard in this building. There are plenty of your stores around literally I passed 4 of them before stopping here. I doubt I would waste another DOLLAR, nor my time at this location.

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T
10:47 am EDT

Dollar Tree cashier "lina" store #5791

This cashier is rude and extremely disrespectful, people in prison have more respect than this individual! She needs to redo her customer service training . It is unfortunate that I have to result to this, this is the 5th time she never asks me if I need a bag, instead of handing me my change she threw it at me like I was trash. I was forced to have to pick it up from the ground out of embarrassment I left it there I stood up and told her you need to stop being like that towards me you don't even know me . You are disrespectful towards me Everytime I'm in here.you should check your cameras to verify what is saying. I will take my buissness elsewhere rather than allow myself to be disrespected, this incident took place in front of a manager you guys obviously condone that type of behavior because nothing was done. This employee even went as far as threatening me online I have proof if that as well, what's sad is I don't even know her . I don't know where you find your employees at but it seems as if you hire anything off the street.

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B
3:25 pm EDT

Dollar Tree I am complaining about your employee sales associate brandy

She was rude and disrespectful to me and my mother. My mother is elderly and slow .Your cashier got loud with her tell to hurry up she had other things to do. i was still shopping and heard her . I then went up front and got my mother and we left . Mother was in tears and we will not be going back. Why would yall hire some one thats so rude. I dont understand.

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A
2:47 pm EDT

Dollar Tree rude manager

Turned in applacation the hiring manager brenda was to busy to speek with me guy manager took my applacation and laughed as he walked away then i called doller tree and spook to an aleshia and was told that brenda was to busy to talk with me the doller tree on Hollywood and lake meed is so un organized the employees act as if they all get high together

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Omeomya
, CA
Sep 06, 2018 9:26 pm EDT

If you filled in your application in the same manner you wrote this complaint, then I can see why they would be hesitant to hire you. Attention to even the simplest of "details" (spelling, capitalization, punctuation) While these may not be needed to work at the Dollar Tree, it does show a lack of care when it comes to work. As for slagging off the store, that really will not get you far when it comes to hiring.

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A
2:39 pm EDT

Dollar Tree employees

Wednesday September 5th, 2018 me and my friend Alicia were sitting in the parking lot of Eldon Missouri's dollar tree waiting for a friend so we could go in and buy some things, when two of the employees who I assume were about to clock in names Jamie Dingle and Christina Martin. they decided to attack my friend Alicia who was in the passenger seat of my car through her window. I told Jamie to get away from my car and she backed off but Christina Martin decided to continue so I got out of my vehicle and held her against my car to make her stop. The manager that was working that night around 5pm told me and my friend that we are banned and I believe that is wrong considering we had done nothing to anyone. Me and Christina have a history but I had not seen her in a long time nor talked to her so she had no right doing what she did. I filed charges against Christina and if I have to I will get a lawyers help on being able to shop in my towns Dollar Tree. I attached a picture of what my neck looks like from Christina Martin choking me!

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A
8:00 am EDT

Dollar Tree associate service

ok so i went to store 00111 in columbus ms on monday september 3 2018 and there were 2 associates arguing one was on register 1 she was so rude to the other associate i think her name was kiesha im not sure and the other associate was on register 3 i believe and i believe her name started with a d but this little girl took it better than i would have. the little girl on register 1 needs her attitude checked and she definately does not to work with the public with a nasty mouth like that. someone needs to get rid of that girl cause she could be like that with a customer or another associate

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S
7:42 pm EDT
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Dollar Tree store is always trashy & unclean

Although I really like shopping at your stores, there are several locations that really could use a thorough cleaning. I have complained about this location before. These photos were taken today. The floors were covered with merchandise. I'm sure why the Manager feels this is acceptable or even a District Manager. They obviously don't care how this looks.

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E
4:51 pm EDT
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Dollar Tree store security

09-04-2018 : this is mr. Eric john piecul a daily customer (for the last 2 years) @ the store # 1084... On 09-02-2018 at approximately 9:03 a.M. I witness your manager jesse chase away a customer telling all other customers', that specific customer, has shop lifted (stealing) at this dollar tree... My concern at this dollar tree is a safe environment, I have mentioned to jesse the audio (the security monitor that is mounted on the ceiling, at the entrance) is off, in fact, since I started shopping at this dollar tree I cannot recall ever it on... My point to upper management, customers like me feel more comfortable in a shopping environment when all security measures are on, regardless of other customers and their actions, it is important to have a safe secured environment for customers to shop, of any possibilities of all customers at this dollar tree... Safe and secured environment is important for customer shopping... Please turn on the security monitor... Thank you.

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M
12:58 pm EDT

Dollar Tree manager

I was at the store # 5188
3837 north high school rd
the sales associate named DAVID he is the manager in service is not friendly, not greeting consumer.
I asked him to separate two bags food and other product.
I gave him $10.35 cash hand by hand.
he put my $3.00 change at the table and my receipt on the printer and left.
its not a good consumer service.
madieng
[protected]

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R
5:36 pm EDT

Dollar Tree unlawful accusations and unlawful firing of a employee

Yes my name is rosaleitta Callwood I'm a employee of dollar tree on last week someone from hr call the store and spoke with me and told me that they have some tape of me stealing from the store by putting stuff in the bottom of my cart when i can't bend down low or pick up heavy stuff because of my pregnancy and everything I get from dollar tree i pay for. They told me i was suspend until the 30th of August but then they put me on the schedule to work for labor day and when i got there my name mysteriously was removed from it i am in the process of getting a lawyer against dollar Tree because I am a loyal employee and I don't steal from you i come and do my work and go home i will have the lawyer request to look at the tape which is wrong then I would like a explanation of why you took my job away the dollar tree store is on 970 American Legend highway

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K
5:11 pm EDT

Dollar Tree I am complaining about your employee sales associate josie

She was really rude about attending me at the cash register I had told her to hold on a minute i was exchanging an item being brought to me and she rudely said i dont see no one coming! As she was putting my items in the bags she threw them on the counter. So i paid my balance and i noticed she missed a bag. So i waited for her to hand me it and again she said oh and slammed it on the counter. She also was mummbling and complaining to her other employee memeber. Never have i ever been treated so bad at a store before!

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S
12:39 pm EDT

Dollar Tree store condition

I have been going to the dollar tree in Sedalia Mo on Broadway since it opened .I have always enjoyed going there . But the last month the store has been in shambles...Shelves half full, or totally empty of product, big boxes in aisle, as not to get cart around, items in places they shouldn't be, several items on floor in several aisles. Floors no swept.dusty shelves... only one checker, while other one sits in office ...just a bad situation ...poor managment

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1:37 pm EDT
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Dollar Tree the security guard

Hello, my name is Anthony Bell, im a Professional & Business Consultant. On Sept 2, 2018 at approximately or between 1-1:15 in the afternoon. The black male security guard, dressed in all black, bald head with dark shades, harassed me and caused me emotional duress, pain, and suffering. I am a frequent local consumer at this store location which is also where I work. I would like to see better performance from your guards. The managers and I at the store have a good rapport.. but this security guard must be removed. If he continues this harassment and intentional harm, I will file suit for vicarious negligence against the employer dollar tree. This complaint shall also serve as my evidence to persuade the employer to cause all inappropriate behavior to stop & desist. This particular guard is negligent and very hostile towards customers.

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K
11:16 am EDT
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Dollar Tree no manager on duty

9/2/18
Hello. I just stopped by my local store in Aberdeen, SD. The poor girl working the register was the only one working. A customer was asking her, and she said she tried calling to get some help and no one answered.
Where is the manager? No manager? Do you not have district managers? Regional managers?
Maybe, just maybe, if your CEO Gary Philbin wasn't making $7, 000, 000 a year, you could afford to pay your workers a decent wage and workers like that poor girl would stick around. Not to mention the lack of safety in her being there by herself.

Get your act together. After today, I will be dumping my stock.

Lisa Gerety
[protected]@gmail.com

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S
4:02 am EDT

Dollar Tree entire local store

Crafters and diyers such as myself love Dollar Tree for many reasons, but when we go into a store that is unclean it makes us not want to shop there. I have never been into a more filthy place in my entire life. For whatever reason every time I go in there I need to use a restroom. Their restroom always is so dirty I can't and refuse to sit on the toilet for fear of catching a disease. The sink is so black I'm scared to wash my hands. The floor is so filthy you can't hardly see the natural flooring. Don't even get me started on the black filth on the walls inside and outside the restroom. Majority of the employees look like their on crack. If I were poor and homeless I wouldn't apply there for the reputation I would receive for working with unclean and unkept people. Majority of the employees are missing mpre than half their teeth and wear dirty clothes and smell like anus. Just being honest. The store is usually kept neat shelves wise but the walls and floors need to be cleaned desperately. Please do something about the Stephenville Texas location!

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F
2:35 pm EDT

Dollar Tree management rude and would not exchange damaged item with my receipt

Management, name David, Dollar Tree
8909 Town and Country Cir, Knoxville, TN 37923.
I came into this store with my receipt, asked about an exchange with my receipt from only three ago. Once I picked up the items I wanted and was checking out with a cashier, he said to the cashier, in front of me: I'm not taken that back, it was used." I had said already, it has a hole in the gloves and I was using them when I noticed the hole. He continued to say the same thing a few times and was rude more and more. This is the second time he has been rude to me, other costumers have been him. This is the closest one to my house, or I would just not go anymore

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Dollar Tree In-depth Review

Product Variety:

The Dollar Tree offers a wide range of products to cater to various needs. From household essentials to party supplies, their inventory is diverse and extensive.

The quality of products at Dollar Tree may vary. While some items may be of decent quality, others may not meet the same standards. It is advisable to check the product thoroughly before purchasing.

Dollar Tree does not carry popular brands as their focus is on providing affordable options. However, they do offer generic alternatives that can serve the purpose.

Pricing:

Dollar Tree is known for its competitive pricing. Their products are priced at $1 or less, making it an affordable option for budget-conscious shoppers.

Customers find value for their money at Dollar Tree due to the low prices and the ability to purchase multiple items without breaking the bank.

Special deals and discounts are not commonly offered at Dollar Tree. However, their everyday low prices make up for the lack of promotions.

Store Experience:

The store layout and organization at Dollar Tree are generally well-maintained. The aisles are neatly arranged, making it easy for customers to navigate and find what they need.

Dollar Tree stores are usually clean and well-maintained. However, occasional instances of untidiness may occur due to high customer traffic.

The staff at Dollar Tree are known for their friendliness and willingness to assist customers. They may not always have extensive knowledge about every product, but they are generally helpful.

Online Shopping:

The Dollar Tree website has a simple and user-friendly design. It is easy to navigate and find products of interest.

Product search on the Dollar Tree website is straightforward, allowing customers to quickly find what they are looking for.

Shipping and delivery processes may vary, but overall, Dollar Tree provides a reliable online shopping experience.

Customer Service:

Dollar Tree is responsive to inquiries and complaints. They strive to address customer concerns promptly and efficiently.

Return and exchange policies at Dollar Tree may vary depending on the item. It is advisable to check the specific policy before making a purchase.

Overall, customers are generally satisfied with the customer service provided by Dollar Tree.

Community Engagement:

Dollar Tree actively involves itself in local initiatives, supporting community events and organizations.

As part of their corporate social responsibility efforts, Dollar Tree engages in various initiatives to give back to the community.

Dollar Tree supports non-profit organizations through donations and partnerships.

Loyalty Program:

Dollar Tree does not have a loyalty program. However, their low prices and value for money make up for the absence of such a program.

Enrollment and use of a loyalty program are not applicable to Dollar Tree.

Personalization and customization options are not available at Dollar Tree due to their focus on providing affordable products.

Business Expansion:

Dollar Tree has a significant number of locations across the United States, making it easily accessible to customers.

Expansion plans and growth strategies of Dollar Tree are not publicly available.

Dollar Tree has a strong market presence and competes with other discount retailers in the industry.

Sustainability:

Dollar Tree has taken steps towards environmental initiatives, such as reducing energy consumption and implementing recycling programs.

They are actively working towards reducing packaging waste and promoting sustainable practices.

Dollar Tree is committed to ethical sourcing and fair trade practices, ensuring that their products meet certain standards.

Overall Rating:

Pros of shopping at Dollar Tree include the wide variety of products, competitive pricing, and friendly staff. However, the quality of products may vary, and popular brands are not available.

In conclusion, Dollar Tree is recommended for budget-conscious shoppers who are looking for affordable options. While there may be some drawbacks, the overall shopping experience at Dollar Tree is satisfactory.

How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

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