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CB Retail Stores Dollar Tree 1116 NE 36th St, Oklahoma City, OK, 73111, US
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Dollar Tree
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Dollar Tree

1116 NE 36th St, Oklahoma City, OK, 73111, US
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1:58 pm EDT

Dollar Tree - Poor customer service and bullying by a cashier

I just witnessed the most egregious behavior from one of your cashiers that I have ever witnessed in my life. A mother came into the store to confront the cashier about calling her son fat and telling the child when he asked where the sodas were kept in the store and the cashier responded "you're too fat you don't need any soda". The mother was angry but she wasn't disrespectful nor did she use any foul language. The cashier offered to apologize to the boy then changed up and told the mother to get out of the store. The mother left and when she did the cashier admitted to calling the boy fat in front of other employees and customers. The mother explained to the cashier before she was thrown out that she'd hurt her son's feelings and he came home in tears, which was why she came to the store. The mother told the cashier it wasn't her place to criticize her son. This cashier is rude, ignorant and a bully! She is lucky her encounter was with a decent parent who only wanted to voice her concerns and she was also bullied and treated poorly! Please address this issue. The older black female cashier worked the front register. This incident occurred today, 5/21/2021 at approximately 12:15 pm to 12:30 pm. Her actions are gonna get her hurt! She went on to criticize the community as being poor, black, and stated that the mother probably had to walk home then laughed!

Desired outcome: Proper customer service training and etiquette for employee's, especially that one

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