Dollar Tree
reviews and complaints

I am complaining about the outside of this store it look like a dump trash all over the parking lot grass is knee deep there are other store including a family dollar store we walk by this store 5 days a week and it is always look bad. I have written before about this store 1320 N Laburnum Ave, Richmond, VA [protected] N Laburnum Ave, Richmond, VA 23223 and I do have pictures someone need to do some about this

This location has become a huge eyesore to a beautiful community. The city’s code enforcer has frequented this location but it still lacks the leadership to clean up its premises. The lawn rarely gets trimmed, the weeds stand 4 feet high and the whole parking lot is covered in litter. Community members have asked management to clean up and nothing gets done.

Store located at 6335 Jahke Rd, Richmond, VA 23225 and phone number [protected]. I and other customer was shopping clutter remain in the alley ways falling over not to mind you we are everyday customers who contribute to the store. when she suppose keep store in a safe operating condition from clutter. not over stacked on top of each other which also caused a major injury.

I was returning a glass plate that had chip in it, manager told me must have receipt, I did not have one, she then (manager) got loud and started swearing at me, making me feel unsafe. This manager had rude behavior and kept talking loud at me and my husband constantly swearing at me as I was leaving the store. When I got home I called the same store asking for that very manager, the employee answered gave phone to manager and I asked for her name, she tells me to "[censored] off" then hangs up. I call back and nobody answered to a good 6 minutes. I called again this time the manager who rudly answered phone immediately said "this is dollar tree, Daina speaking..." She told me "go ahead and call corporate on me, [censored] corporate and [censored] you dumb [censored]" then hangs up phone. This manager was so rude to me and her attitude was very mean in front of customers. The manager name is Daina and she is very unprofessional and so rude to customers. Do not shop here at Dollar Tree in Eagan on Cliff Lake rd. Store number 4260 suite 139 managers here are very unprofessional and rude! I will never shop here again!

once again we went to the Dollar Tree on Shore Center drive in Euclid ohio at 3:00 pm and the doors were locked. People were employees were walking around inside sign on door sais closed for maintenance. I stood outside with another customer and we watched 19 people show up but couldn't get in. This store is an embarrasment it is always dirty with boxes of products piled in the isle I was looking for deodorant last week and therte was none available.. The staff is rude and dismissive, This store needs a complete ov erhaul or should close and let someone else lease the space

I was in Dollar Tree on 18 July and made a purchase of some shower curtains

liners and shower curtains and a couple of days later I was hanging them and one of the shower curtains was torn so I went to the store the next day and I couldn't find my receipt and I explain to the cashier when I had brought the shower curtain her Name is Jordan and she was rude and said I can't take this

and snatch it up and went to the office for Manger. I told her I didn't have the receipt and just wanted to just get another one since this was torn at the top when I open the package. She comment you don't have a receipt and I told her I couldn't find it and must have thrown it away with the bag. She got loud store was full of Customers and lines was very long, So Manger Tiffiany came out and

I told her about what I had told the Cashier and she was very rude and the cashier started again talking loud and being smart about the Mouth and I told

her she should check that employee about being rude and she said no I don't

and we don't have to take this because you don't have your receipt and by that time I was upset and I told her no you don't so I left and the employee

was hollering yay, yay,yay,

Store on Sangamon Ave. Springfield, Il. Had employee bathroom visible and locked. Asked if I could use it. Said the public bathroom light is out and can't be used. Was told by employee that can't be fixed unless they have 10 lights out.WHAT? That made me want to break some light bulbs!

I believe you are to supply a public restroom. Please send them a light bulb.

I will file a complaint with the city regarding the restroom availability if I go back and it has not been replaced. Please replace bulb.

I was at dollar tree on Perris blvd store #3135. sale person Jaidan at 15:23. I waited in line for over 20 minutes. When I got to my turn I saw the Xtra shots it said $1 on all three shelves so I added 3 of them. When they rang up it was 1.25 each. I showed her and the cashier replied I don't have anything to do with that! So I got voictruss and said call a manager. It says this so by rights they have to be a dollar. She laughed several times. The manager said no the sign is wrong and its supposed to be 1.25. So I told to delete it. When I told the manger that she laughed. The cashier said well you are getting loud with me. What do you want me to do yell at you? Manager just walked away. I paid for my other stuff and walked out. I did tell the manager I would be reporting this all she said was go ahead.

I have had 2 issues at this store since a new store manager, George, took over. About a month ago, I went to exchange a picture that the frame had a crack in it when I opened the plastic wrap. I had the receipt from the purchase a few days prior. George came to the register and proceeded to tell me that the damage could have been my fault and his store shouldn’t be at a loss for it. I told him I was exchanging it for the same thing and the receipt was from a couple days ago and that I didn’t do anything except open the plastic. He yelled at me in line and caused a scene, as if the $1.25 was coming out of his pocket.

Today I went back against my better judgement to get a few items. The lady at the register had issues with the customer in front and it caused her sale to be re-rung. Instead of staying to help the cashier, George walked outside to smoke while there was a line of people at the register! She was the only person in the store! I asked the cashier if there was anyone else and she said no, just him and he was forced to work all day without a break. I told her it wasn’t the customers fault because we aren’t aware of staffing issues but now 6 people are in line.

When George came back in from smoking, he proceeded to lock the front doors. It was 7:45pm and the store was not supposed to close until 8pm. 2 minutes later, as I was still in line, I watched a group of customers come to the front door and George told them the store was closed. This was at 7:47 pm and the store was supposed to close at 8pm.

When I was finally rung up, I was told that next time I needed to come to the store earlier because they were closing soon. I informed them that I have been at the store since 7:15pm and I don’t think I needed to show up earlier becomes they decided to close all but 1 register and close the store early.

While I was in line, I saw a customer walk out in frustration.

When I finally left the store, I saw 2 other cars pull up, still before 8pm and I’m sure George denied them as well.

I’m sorry if your are short staffed or whatever the reason, but you need to post different hours and not be rude to customers because of that. And just because you are labeled as the store manager, doesn’t mean you get to adjust the store hours without alerting customers.

My son and I were shopping in the store and there was not many people in shopping at the time. We went to the left first and the Cashier a young white girl That was new because we shop there all the time and I have seen her once before when one of the other cashiers were explaining to her that she couldnt leave her register for whatever reason days before this day. I did not get her name but she had blondish brown hair about to her shoulders and was in the middle lane and was the only attendant there at the time. My 5 year old son was putting a ball that was out of place back into this bin where the other balls were. Because he noticed it was out of place. She was actually looking in our direction at this time, or it looked that way, anyway we gathers together items we were about to purchase and went to the register. I bought Toilet paper and a pink Jot tri fold triple folder. While we were going to the lane again no one was infront or behind us. My 5 year old son rushed through and noticed another ball and very loudly he said to me Mom Im going to go put this one up too. And he grabbed the ball off the shelf infront on the me and the young cashier. And ran to go put it by the bin where the other balls were. I noticed her reaction was looking at my son no paying much attention to me when I mentioned he was putting that ball up she still had a look like she assumed he was fixing to take off with it out the door but she never looked at me until I got closer and said louder he is putting the ball back in the bin because it was not in its place and he was helping. She never smiled or said anything back. My Son then laughing and smiling said I put that ball up for you, as a 5 year old being helpful and just making a friendly conversation. She never looked at either one of us until I said pretty loudly where I wanted her to hear looking at my son then at her, and said "She is in a very grumpy mood today." making a point to point out that her customer service was awful. most of the time all the emoplees are very friendly and make eye contact and smile. This girl then said "what Mama"? Then I repeated what I said and she went to say no maam, I am not grumpy and showed me she had one of her head phones in her ears and that made a point to show me. a white ear piece in her right ear and that she didnt hear me or him. My complaint is that an employee a new employee should not think its okay to be listening to music or doing anything other then assisting customers if not stalking shelfs or worker. She was standing there looking in our direction and if she would of not had her head phones in her ears she would of her us. I was very friendly at first and then rude towards the end. Again I love the service We are given most of the time. This young girl was very rude. Even after I said what I said I feel she was very rude. She did mention to have a very blessed day with a rudeness but I do understand after the way I said what I said however If she would of paid attention to her customers and not listening to music then she would of heard us.

On July 18, 2022 The Dollar Tree store located @ 2801 East Market Street, York Pa sold me 3 items for $1.25 each for a total of $5.30 when it should have been $3.75 subtotal and 6% tax. This means sales tax was $1.55. On June 8, 2022 store #5913 in York, PA charged $0.30 tax on my purchase of 5 items @ $1.25 each for a subtotal of $6.25. Meaning I was overcharged on July 18 and the manager and staff were rude and argumentative when I returned to the store later that day for an explanation. It has not been explained why 3 items at $1.25 costs $5.30 at the Dollar Tree.

* Picture (3) shows time, date, store #, etc.

* Picture (1) shows me in line with two people behind me.

* Picture (2) shows the line after I've checked out.

* Sunday afternoon, one cashier (Tracy) open, long line of about 12 (Pic 1).

* When I asked Tracy if there was any other cashiers available, she said Manager Jessica was the only other person and she was on break in the office; won't interrupt her break even though there's a long line.

* (Pic 2) shows the line that was two people has grown to at least another 10 or so waiting to check out.

* (Pic 3) shows necessary info to identify details.

Totally unacceptable!

Bruce N. Gilbert

[protected]@aol.com

Floor is terrible. Parking lot a trashy mess.

the store is a joke, no merchandise on shelf, rude people, racist people, they would not sell me the mop handle unless i took the sponge mop with me. they refused to sell to me. i needed the bottom broom part for $1.25 and the mop handle for $1.25 and i did not need the sponge mop. they said it would be "theft" if i did not take the sponge. also your merchandisers are amazingly slow. it took a women 12 minutes to unpack and merchandise a box, one box of toothpaste

I have seen your customer service decline every month for the last few years

also buy more made in USA and less China

Donald Iarussi MFA

[protected]

[protected]@iarussi.art

Regarding the Dollar Tree located at 6380 N. Fig Garden Dr. #1 Fresno CA.

On Thursday, July 7,2022 at approximately 5:30 PM., I entered the dirtiest Dollar Tree I had ever seen. The floors were filthy, isles blocked with unopened boxes stacked high.

Long carts filled with merchandise blocking the shelves and trash piled in corners. Shopping carts filled with open boxes.

I had to move the mess to get to the items I wanted. Very unsafe! Trip hazards everywhere.

When I got into the check out line there was only one cashier and 12 customers in line.

One cashier but 3 others behind the registers but not open for check out.

There was also one male employee just walking around,

Finally another cashier opened.

When I got to her I told her about my concern related to the condition of the store. She explained that that store hadn’t had a manager in over 2 yrs,

I asked her why. She said she didn’t know because she had just been transferred there.

I asked her name and she said Belkis (she wasn’t wearing a name tag). She didn’t apologize just acted as if it wasn’t her problem.

I politely wished her a nice day but left very dissatisfied. I actually felt bad for the employees who had to work under those conditions.

Here’s the kicker…. I have recently discovered that Belkis is in fact the store manager and has been for a few years,

She blatantly lied to my face!

Disgraceful behavior especially for a store manager, What kind of example is that for her employees?

My question to you is.., if she’d lie to me, what else does she lie about to the company, her superiors and the employees?

Something you might want to look into.

Insulted and totally disrespected customer.