Dollar Rent A Car reviews and complaints 1
View all 274 complaintsDollar Rent A Car - dishonest with car rental
I rented a car at sanford airport for a week through dollar rent a car. When I went through the website I got a conformation that said my rental would cost 196.32 for a week. I thought great this is nice until I got the bill. I declined the insurance 3 times to the sales person. I have insurance. I was charged anyway in the amount of $97.93. I asked about the tolls and was told that the epass was included on all cars (standard) and that you will be charged for the tolls. I was charged 45.99 dollar on tolls that were less than 10 dollars this is excessive and was never explained. By the time they added all the excessive fees my total to rent a car for a week went to 408.31. This whole transaction was a mess. I am at fault for not looking at the bill but I expected them to be honest. This was by far underhanded. I also was harnessed by there security department and told they were filling charges with the police department because I did not return the car. I called there customer service department and was told "well you should of read your contract before you signed. This was a very hard lesson to learn! What I don't understand is why they get away with this. I read thousands of customer complaints on line too bad I didn't look before I rented..
The complaint has been investigated and resolved to the customer’s satisfaction.
Paula,
My name is David Cohen. I am a licensed private investigator in Maryland looking into a Dollar Rent A Car excessive toll fee issue. Please call me at 917/301-0430.
Thank you.