Dollar General / customer service

United States Review updated:

I have shopped at the same dollar general for 6 years and I am in there at least once a week if not everyday it is the one on N. Arkansas in Russellville AR. Today is the first time I had a horrible experience. The manager her name was Bree was extremely rude when I asked for her to honor a tag on a product. The tag clearly stated that the sale was on a 4-12 count of the product and what I brought to the register was an 8 count. In my experience regardless of the product she should have honored the label. She basically called me stupid and belligerent, even though I was not either. My whole point was that if they were not going to honor the label then they needed to contact their vendor and let them know to fix the label. She degraded me in front of a whole line of customers and it was extremely uncalled for. I have loved this store for 6 years and know most of the people who work in there. I understand she is new but being rude is not the way to keep customers or her job. As much as I love the store and the people I have come to know that work there I don't think I will be back to a dollar general for awhile. There are plenty of other cheaper places to shop it was just convenient. Thank you

May 22, 2019
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  • Tw
      May 23, 2019

    Were you by chance shopping the Nestle drumsticks? Same thing happened to me today. The cashier told me the ad said novelties and I was purchasing Drumsticks???

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