On April 13, 2020 I was in your store located at 2885 Ovilla Road in Ovilla Texas store #06298 and was appalled by the service that I received. I made my purchase and left but I had forgotten something and I went back inside. While I was in line waiting to be checked out I heard a show that I am not familiar with playing and was surprised that the person that checked me out had her phone propped up on her key board and was watching a video on her phone. After she checked me out I ask to speak with a manager and she state she guess that would be her. Needless to say I just left. I have shopped at this location since it opened and over the last year it has had many issues with employees. I do not know of anytime that it would be alright for any employee much less a manager to be watching her phone while checking out a customer. There seemed to be plenty that could be done as the isle was crowed with boxes and one was completed blocked by a basket full of items with a hand written sign that said do not touch items inside basket until 4/13 signed by the manager.