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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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C
3:07 am EDT

Dollar General the manager he drives a blue jeep commander and is heavyset

The man who is a manager at this store. He approached me penny shopping said he takes all that so no one else can have it, because he dont think other people should be able to buy it like that. Then a few of the following times, he would stalk me around the store till my husband came up and was with me. The last time I was here I was wrongfully accused of stealing hair ties that I never got or do I need, accused me of stealing some sort of speaker like a knock off of the beats but them things are behind the counter. I believe. He made me leave and threatened me with the police if I didnt leave. I feel it was hurtful and wrong and I haven't been back since. He needs to be fired and I may return.

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B
2:13 pm EDT

Dollar General cashier was very rude and disrespectful

Went to buy a few things, she rang my stuff up and she had the most hateful attitude I've ever seen. She doesn't need to he working in the public with that kind of attitude towards customers. Everytime I go down to that store, she is extremely rude and never has anything nice to say to anyone.
Her name is Sam
Bainbridge, Ohio 45612
Store number 08130

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10:56 pm EDT
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Dollar General certegy

Declining writing checks for no reason on two different occasions. Have had no problem paying with checks anywhere but at Dollar General.Try to make an excellent sale for them to be denied at the register this is not good customer service.Had to go get money and come back had to scan everything allover then check my money to make it wasn't counterfeit this happened twice once in May and again in June it's ridiculous I had plenty of money in the bank plus cash reserve there's no reason this should be allowed to happen to customers period.

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2:36 pm EDT
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Dollar General everpet dog trolley system

Our puppy's trolley cable snapped into yesterday he ran out in the road while we were at work and was hit by a car. We had to pay $1500.00 in emergency car and amputation last night. I am very upset about this product failing us. I need someone to reach out to me immediately. I have dr bills and everything to present to you. My email is [protected]@gmail.com

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Update by April Wood4981
Jun 10, 2019 5:10 pm EDT

Dear Jack and also Trolls,

Huntsville City Law forced us to put our dog on the trolley system because he was getting out of our chain link fence while we were at work. I have copied the law for you, we are not irresponsible we are just a working family who was following our city ordinances. Only money I will be getting is a refund on this product, but I will however leave this post up despite your ugly comments in hopes that no other dogs are hurt due to this ordinance and product.

New Law in the city limits of Huntsville, AL

New pet safety rules

All animals left unattended outside are required to have access to clean, fresh potable water and proper food, to have a structurally sound, water- and wind-proof sufficient size shelter, and a trolley system or runner attached to a pulley on a cable run or a minimum of 200 square feet chained link kennel run.

Since Council approved the ordinance in October 2018, the City provided a generous grace period to allow pet owners ample time to comply with these new ordinances. Beginning March 1, 2019, these new ordinances will be enforced by Huntsville Animal Services officers.

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Fraud department
, US
Jun 08, 2019 2:57 pm EDT

As I said before, you just tryin'to make some moolah off a corporate store. I call bull**** ! LMAO...

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Author of the review
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April Wood4981
, US
Jun 10, 2019 5:22 pm EDT
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As I said before, I will get a refund for the product I purchased. Do you need a picture of a puppy with no leg. I would post it but you are rather irrelevant to us. LMAO

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Fraud department
, US
Jun 08, 2019 2:55 pm EDT

I call a [censored]. Lol... You just tryin' to get money.

A
Author of the review
A
April Wood4981
, US
Jun 10, 2019 5:13 pm EDT
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Dear Troll

Huntsville City Law forced us to put our dog on the trolley system because he was getting out of our chain link fence while we were at work. I have copied the law for you, we are not irresponsible we are just a working family who was following our city ordinances. Only money I will be getting is a refund on this product, but I will however leave this post up despite your ugly comments in hopes that no other dogs are hurt due to this ordinance and product.

New Law in the city limits of Huntsville, AL

New pet safety rules

All animals left unattended outside are required to have access to clean, fresh potable water and proper food, to have a structurally sound, water- and wind-proof sufficient size shelter, and a trolley system or runner attached to a pulley on a cable run or a minimum of 200 square feet chained link kennel run.

Since Council approved the ordinance in October 2018, the City provided a generous grace period to allow pet owners ample time to comply with these new ordinances. Beginning March 1, 2019, these new ordinances will be enforced by Huntsville Animal Services officers

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Author of the review
A
April Wood4981
, US
Jun 10, 2019 5:21 pm EDT
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I sure am I will get every cent that I paid for this trolley that broke. LOL

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Jack 2015
, US
Jun 07, 2019 3:23 pm EDT

if this is in fact true, I am sorry and this is horrible. however. the intent of that product is not for your dog to be on the whole day while you’re at work. it’s intended for short periods. and you’re pet is to be supervised at all times while using this device. plus it’s kinda messed up to use that anyways.

A
Author of the review
A
April Wood4981
, US
Jun 10, 2019 5:13 pm EDT
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Replying to comment of Jack 2015

Dear Jack

Huntsville City Law forced us to put our dog on the trolley system because he was getting out of our chain link fence while we were at work. I have copied the law for you, we are not irresponsible we are just a working family who was following our city ordinances. Only money I will be getting is a refund on this product, but I will however leave this post up despite your ugly comments in hopes that no other dogs are hurt due to this ordinance and product.

New Law in the city limits of Huntsville, AL

New pet safety rules

All animals left unattended outside are required to have access to clean, fresh potable water and proper food, to have a structurally sound, water- and wind-proof sufficient size shelter, and a trolley system or runner attached to a pulley on a cable run or a minimum of 200 square feet chained link kennel run.

Since Council approved the ordinance in October 2018, the City provided a generous grace period to allow pet owners ample time to comply with these new ordinances. Beginning March 1, 2019, these new ordinances will be enforced by Huntsville Animal Services officers

A
Author of the review
A
April Wood4981
, US
Jun 10, 2019 5:19 pm EDT
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Replying to comment of Jack 2015

By the way I just typed this comment up and pasted it for you and the others...your comments weren't ugly but there's were. so that part of the comment below is towards them not you. Yes it is messed up but it is the law.

ComplaintsBoard
M
11:48 am EDT

Dollar General opening the store at the designated time listed on the door is 8:00 am

The dollar general in morongo valley is still not open right now, 6/5/19 and its 8:421AM. The clerk was waiting outside for the manager to arrive, she stated the manager was running late: suggestion: give this on time clerk KEYS to open. Many cars in lot, and a preveyor, he stated that this happens all of the time. I went to Circle K instead of dollar general and I mentioned this to the clerk waiting on me and she stated "happens alot". What's up with that?

I need contact from you to advise me when I should go to your store to shop, is it just a roll of the dice... go there and see it it's open. Weird way to run a business, and remember your not the only game in town, and ecommerce will take you down fast with this kind of service. Unbelievable!

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QueenB617
, US
Jun 06, 2019 10:52 pm EDT

Um .. No one can access DG's funds unless they know the codes to do so, duh.. If others want to be rude bc a customer expressing how the feel no matter what the situation is, I am certainly prepared to dish it right back. No i do not agree that just a cashier should have keys. But this could have been handled more properly. If SM knows they are go in to be more then a few minutes late, then proper channels should have taken place immediately .. For instance contacting the ASM and or key holder to atleast come in to open and get the store ready... So how bout u shove a sock in it and I stfu and stop treating customers as u just so did.. Customer is number 1 in any business a$$#$!£

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6:59 pm EDT
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Dollar General employees

I shop locally at three Dollar General Stores. Each has this same problem: The shelves are unstocked, messy, unidentifiable items and prices. Each store has a "supervisor" or "manager" and one (sometimes two) clerks.
One of the three has a "working" manager. Two of the three have polite clerks. Three of the three needs a FULL TIME STOCK CLERK. Two of the three need managers who stay IN the store, not outside smoking and talking on their phones. One of the three has overworked clerks. My total opinion is: NOT SHOPPING THERE any more until you get enough staff to stock shelves, straighten stock and cruise the store helping people instead of enjoying the work day on the curb.

By the way, the aisles are a fire hazard. Wait til someone falls trying to get around the stock cart.

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phyllisgillis
, US
Jun 07, 2019 11:30 am EDT
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I use to shop at Dollar General, on Dunn Ave., in Jacksonville, FL. #3139. The employee named Mike is awful. I have always been nice and polite to everyone that works in this store. I don't know what Mike's problem is. When I get in line to check out, several times, Mike has closed his register, if I'm next in line. I don't know if it is a Black and White thing.
I'm White, he is Black. Once he closed the register, as I was walking up. A little black man ask him to find something for him. Mike found it and then opened up the register again. I feel so uncomfortable shopping there. I love Dollar General. So, now I drive a few miles out of my way, to shop at another DG. The employees at this one are great. #13628. I think I got the store # right on Dunn Ave. It is near Lem Turner Road. Thank You for your time.

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12:17 pm EDT
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Dollar General manager

I called the ottoville, ohio store to get the phone number of the district manager. The manager of that store answered and got real [censored]ty with me. She doesn't even know why I'm calling, nothing. She just assumes. Well, you know what they say when you assume and that's exactly what she did. I was wanting his phone number to check on an application I put it. So, Felicia, next time ask !

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12:09 pm EDT
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Dollar General it's wrong

I went in to a dollar general in mount Bethel, pa and theirs a girl working with a sling on and I went up to her and asked her why in the hell are you working like that and how can you work that way. The girl said dont have a choice and I try by best even though it hurts. I told her it's not right and there is no thing called light duty in dollar general for her to do, I think its wrong what they are putting her through. I asked her what happened and she told me she pulled her shoulder out working you can see the pain in her face and no one does a damn thing. I THINKS ITS WRONG WHAT DOLLAR GENERAL IS DOING TO HER!

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3:16 pm EDT

Dollar General fire hazard

Your Weyers Cave Virgina location has been constantly leaving large carts unattended for hours in multiple walkways and isles during business hours. You can not get to the merchandise and if there was to be a fire to any other emergency you would not be able to escape due to this. I work in manufacturing and our fire marshal has told me that is a safety issue and is illegal. Also, your managers of this location set in the office for hours on end and do not want to help stock shelves or run the register. If you manage to knock on the window and get one off their [censored] to attend and unoccupied register with a line of people then they get an attitude.

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5:23 pm EDT

Dollar General transaction inquiry

I went to DG to make a purchase, it was $43.34 with tax. I gave the cashier 3 $20.00 bills, she gave me back $1.66. I immediately told her the change was incorrect and she said I gave her 2 $20.00's and a $5.00.

She aggressively told me I was incorrect. I left the store, and called back to speak to the manager who told me she would not give me the number to corp, that I could look it up. Her name was Bethany. Bethany repeatedly called me sweetheart, rather than my name of which I gave to her along with my phone number.

I told her (Bethany) she had a cashier who was took $16.66 dollars that was stealing and refused to recount her money at the time.

This was [protected]:[protected]

I have been going to this DG since it has been open in Star City and I have never seen this type of behavior. It is the principal of the matter. Im glad I didn't use my debit card like usual, since I am concerned this type of employee and her manager may be the type to steal people's debit care info.

Sincerely,
Michelle Newton
[protected]

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6:01 pm EDT

Dollar General poor customer service

Today (May 31, 2019 at 16:46:23), I visited the Dollar General at 990 Kildaire Farm Road in Cary, NC. I purchased several semi-heavy items (bleach and other cleaning supplies). When I arrived at the cash register, the cashier completely ignored me and another customer behind me as we were standing in line. Another employee had to tell her to check us out.

The cashier asked if I wanted a bag for my items. I said, "yes". She immediately copped an attitude and slammed the scanner on the counter. All I could say was WOW! I guess she didn't want to double bag items or even put them in one bag for that matter.

At the very least, she needs to lose her job. It was obvious this was not her first time acting in such an unprofessional and unacceptable manner. There are to many unemployed people, who would be grateful to be employed by Dollar General.

I did not have a problem with my products, but the customer service was atrocious. I guess a gift card would suffice.

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Ingenious1
, US
Jun 11, 2019 1:57 pm EDT

There are certain things that should be understood before you take a job in a customer service field. Foremost is that it's your job to provide service to the customers, among other job responsibilities as outline prior to your hiring and during training. It is also your job to interact with the customers in such a way that they want to come back to the store and continue to spend money (EG, GOOD customer service). If you can not perform the basic required skills of the job you accept then yes, you should be fired. It's nothing personal. You either do your job or get fired. No one should feel like they have a right to employment if they're not going to do their job as their company requires. That isn't good for the company or the customers and it's unfair to the rest of the employees that have to pick up the bad employee's slack.

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R
10:21 am EDT

Dollar General employee

Store number 10812 in Lufkin tx. Cashier keyla is so rude and the last few times I been in store she has smelled of acohol so bad that u could smell it on her from across the counter and the last time I was in there she smelled of marijuana so bad I ask her if her Manger was aware of her drug problem she said yes that her Manger uses marijuana also I don't feel comfortable shopping at a store where drugs are being used by employees I ask if the company do drug test on employees she said no an if they did I would pass any drug test they give I hope that this problem will be took care of and none of the customers have to suffer from the drug use in this store

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1:54 pm EDT

Dollar General employee

Well on two different cases this worker Named Ruby that works at dollar store in middlesboro ky on Cumberland Avenue first time she rolled her eyes at my daughter over being short ten cents. Then my son went in with me and stayed right beside me and the worker Named Ruby came out of office doors and didn't approach my son she stood on the other aisle and said sir what's in your pockets. My son being sixteen empty his pocket all he had was his phone and charger. The employee yelled it out across the store which embarrasses my son and never said sorry or anything I asked what was the problem and she said nothing . I am his mother he is underage and she shouldn't have come st my son like that she could approach him in a different way. I am talking to a lawyer about her right now over false accusing and embarrassing my son.. But this employee needs fired before some parents handles stuff in there own hands

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6:05 pm EDT

Dollar General trash everywhere

I live right across the street from this dollar market, this store has really gone down hill in the last few months, they cant even take the trash out, I put some trash on top off the trash can thinking it was gonna get dumped, every day I went there to pick up stupp it didn't get dumped till 5 dsays later. I will never go to this store again when I come outside my house its right there, thats a shame a cashier name Melisa was really rude to me the other day like I said I go there about 4 days a week she started yelling at me saying I was taking my debit card out off the machone I told her no I kmow she was a new employee because I hadn't seen her before I told her in a nice way maybe you need a little help on register call your manager an she proceeded to yell at me buy know people were looking an I was very uncomportable, its said when a store is right in front off my house but I cannot go there I hope this employee gets terminated Brian Bennett [protected]

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4:11 pm EDT
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Dollar General they fired me my first day

So Wednesday 5/22/2019 I got called into work, my manger Roger ask if I can come into work from 2:30 til 11:00pm. I said "yes sir" I came in at 2:00 and told my other manger, the one that fired me. I was going to look around and get to knowing where everything is and he said okay so at 2:30. I clock in and get called to the office and he says we have to let you go! I was to short of money which in the beginning I didn't have the exact amount to begin with anyway. I didn't get the proper training they literally just threw me on the register and told me the basics. They didn't care that I felt overwhelmed he just smirked.

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1:44 pm EDT

Dollar General customer service

Today May 25, 2019 I went to the Dollar General in Saltsburg, Pa. All I wanted was the Sweet Baby Rays Bar B Q sauce, which was but 1 get 1 free. Get there no sign. No surprise. Ask to employee at register to check for me. He was clueless. He then gets another employee (4ft lady). She tells him to scan one. Being that I have to buy 2 to get sale price one will only ring regular price. She was very rude. Also thru out the store there are 70% off clearance signs. So I spend time digging through piles of clearance. Only to find out the ad doesn't start until next week. So let me understand this. You don't put current ad signs up for what's on sale. You put signs up for things that will be on sale in the future. To me this just seems like a way to rip the customer off who does not watch their receipt. This is a very poor practice. Customers keep stores open. Without customers there will be no store. I think its time that your stores have cameras that can be accessed by corporate and anytime. The Saltsburg Store needs a good cleaning. It is an accident waiting to happen. So much of your clearance would sale if it wasn't in crap piles sitting on the floor.

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7:17 pm EDT
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Dollar General customer service

I have shopped at the same dollar general for 6 years and I am in there at least once a week if not everyday it is the one on N. Arkansas in Russellville AR. Today is the first time I had a horrible experience. The manager her name was Bree was extremely rude when I asked for her to honor a tag on a product. The tag clearly stated that the sale was on a 4-12 count of the product and what I brought to the register was an 8 count. In my experience regardless of the product she should have honored the label. She basically called me stupid and belligerent, even though I was not either. My whole point was that if they were not going to honor the label then they needed to contact their vendor and let them know to fix the label. She degraded me in front of a whole line of customers and it was extremely uncalled for. I have loved this store for 6 years and know most of the people who work in there. I understand she is new but being rude is not the way to keep customers or her job. As much as I love the store and the people I have come to know that work there I don't think I will be back to a dollar general for awhile. There are plenty of other cheaper places to shop it was just convenient. Thank you

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Twillets2000
, US
May 23, 2019 11:34 am EDT
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Were you by chance shopping the Nestle drumsticks? Same thing happened to me today. The cashier told me the ad said novelties and I was purchasing Drumsticks?

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5:22 pm EDT

Dollar General service

I went in to the Dollar General in Rayle Georgia got my items and was standing in checkout line. The lady in front of me who was trying to pay for her items had the manager come to her and start threatening her and her son. I don't really know what it was all about but I do know that the manager was out of line. You should not bring you personal stuff to work with you and especially when you have a store full of customers. I sat down my items and walked out and as long as that manager is there I will not go back even though that means I have to drive and extra 15 minutes to the nearest store.

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8:17 am EDT
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Dollar General manager telling me and others she's going to stop these clearance sales because it's aggravating

Date /time of incident: May 21, 2019 @8:00am
Complaint:
Manager took all the seasonal sale items and put them in plan sight behind the register. I was there at 8:00am. When I asked about the Easter items she was sassy and rude stating that she was gonna put an end to this sale thing. (? (Can she do that?...) That she was tired and aggravated with all these "shoppers" coming for the discounted items on sale. (Why?) I specifically came to the store early in order to get some of the Easter items on sale. I was excited and happy I got there right when it opened up.
She could have at least took the items off of the sale floor. Instead of taunting patrons/customers. I don't know what her problem was or is but she definitely needs to have an attitude adjustment.
I frequent this store and she is always very rude to me every time. Making comments then walking away. Her negative attitude towards me and other customers attempting to get sales items is very rude and nasty. Also one other employees follows her lead in being ugly as well.
I swear I'm never rude, mean, or disrespectful. The other cashier that I see sometimes is very friendly and told me she needs to go shopping with me. I like her. The other two don't say hey or bless you when I sneeze. That perturbed me too. Gheez.
Store number: #13846
101 SAND BAR FERRY RD
AUGUSTA, Ga [protected]
[protected]

I was under the impression that if it's on the sales floor then it's still for sale. Is behind the register still in the sales floor? And that the manager doesn't have the authority to take items and taunt customers with them. Does she?. It just seemed wrong and spiteful in a way. I didn't get mad. I simply paid for my items and went on my way.

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Update by A. Lee 1
May 22, 2019 7:15 pm EDT

Maybe she isn't retail material if she can't handle herself in a different manner.
Why look at people who come for sales as a nuisance ? Instead have the store set up where there is no problem. Use the shoppers to do your dirty work. Have fun with it. Enjoy your job instead of getting aggravated when you see new faces coming in the store. Ghezz there are ways to make everything better including a part of your job you despise. Make the best of the situation.
Figure out how to make it work to your advantage. Work smarter not harder.

Update by A. Lee 1
May 22, 2019 7:08 pm EDT

Next time I'll have proof. I have no reason to lie. It just upsets me mainly bc she and her coworker treat me and others, that do indeed come and seek sales and coupon, like trash. I'm not crying I'm just tired of her attitude and her coworker treating people how they want and she did say she was done with that sales crap and she was aggravated by the customers that come for them. Yes. She was gonna put a stop to it. Sorry, I'm human and needed to vent at least some people replied. Granted not in my favor but I'll take it. Thank you for your feedback.

Update by A. Lee 1
May 22, 2019 7:01 pm EDT

It was all true. I have no reason to lie. I'm sorry my complaint offended the "manager" that commented. It made me a little mad bc the last time I came in there she and I were telling another customer about the sales bc the other customer didnt know about them and the manager was the one who started the conversation.
I understand if that was the case of the Easter items going back or whatever they have to do with them. But ...nonetheless she doesn't have to be nasty to me. I buy items that aren't in sale.
I'm sorry that yall find my complaint was and pathetic but I'm always nice and never cause trouble. No need for her and the other cashiers rudeness. And that's still a fact. That is all.
Actually no that's not.
There is merchandise behind the register and it in fact is for sale . Anne that's a fact also.

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11:02 am EDT

Dollar General unstocked store, limited cashier help

I go to the store on Mohawk St in Utica Ny. I have yet to see full stocked shelves especially product I go in for, , , Have waited in line several times for a cashier to appear behind the counter . Coming from a retail backround as both employee to manager this is sickening. Had my District Mgr, ever saw what I have seen in this store as well as others I have been in I would have been fired.
Dont you think its time to clean up your act in these stores with product and quality emplyees?Or dont you really care about this disgusting way to run a business.
MaryAnn Deveans

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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