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CB Retail Stores Dollar General Complaints #162-181
Dollar General

Dollar General review: Charged twice for purchase

C
Author of the review
12:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

On April 12, 2023 I visited the Dollar General, Store #23530, and made a purchase in the amount of $58.84. I completed this purchase by writing check number 6888. Per my bank statement this check #6888 cleared my account on April 17, 2023, and on April 18, 2023 it was presented again as an ach item.

I have contacted the store on multiple occasions and was told no one in the store could help with this. I am unable to get any help to get my money returned. I have a case number from the corporate office, #0201643, however, I am unable to speak to a live person and cannot use the automated system to get any satisfaction.

I live on a fixed income and this has placed a burden on my finances as well as my emotional state.

Desired outcome: I would like a full refund asap as well as an apology for not really trying to help. Your assistance would be greatly appreciated.

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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
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    100%
    Confidence score
    Paid Advertising Inquiries
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
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    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number
    Bulk gift card sales
    +1 (866) 407-6946
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    Returned check inquiries (Certegy)
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  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 25, 2026
  7. View all Dollar General contacts
Dollar General Category
Dollar General is ranked 13 among 103 companies in the Retail Stores category
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