Dollar General

I live in Huntingburg Indiana. I am writing this complaint on our DM. We recently had a new store come up in our town so we have two DGs here. One is a plus the new one then we have the old one that has pretty much about everything. Our store #02144 was mapped wrong or set up wrong in the beginning so now a million years later they want to complain. I've been there almost 3yrs, my manager got her position not to long after I started anyways she doesn't know a whole lot about the office things, she can do some but most of the time she is running around trying to keep the place stocked, she's made the store look a whole lot better and during the last two years we've had 3 DMs the one is Tammy the one I'm complaining about. Here lately she's starting to nit pick, I think shes afraid she's going to lose her job so she's trying to push the attention our way cause we're not a new store and it was set up wrong. She's all of a sudden pointing out things that have never been something of a big issue such as an employee punching out late. At night the store closes at ten it's policy the safe doesn't get set till the door is locked, that's a nine minute wait we usually get all done and out the door at 10:30, been that way as long as I've been there and before, we're not to clock out till all work is done and that's like 10:25, she's making my manager change our schedule to where whoever works closing and clocked out after 10:15 comes in later to compensate for being there longer than scheduled, stupid. Also there are five of us employees that work here not counting my manager and me and the other lady who is on her 11th year are both assistant mgrs. I've not had training and they know that but I know some things and can throw freight, anyway my mgr was told she only has 126 hours a week to schedule us then says she wants her (my mgr) to hire 2 more people, that's crazy, people can't, I can't live off that. I lost my disability cause they had me working too many hours now they, she (DM) wants to take away from everyone, plus she wants to act like we don't know what we're doing. A price change thing came on start yesterday well we, I wasn't sure how to print the labels then our truck came well we got two yesterday not counting vendors and we started getting a little busy and it was out of my mind to ask the other assistant when she came in how to do it cause like I said she has 11yrs she knows a lot of how to find things on the computer and Tammy calls at 5 asking if it's done and I get call at home from other astm asking me and telling me Tammy wants it done today I said I'd do when I came in morning well she went ahead and done it but this morning when I came in I saw on messaging she emailed everyone and said she needs them done by today, now was it nessassary to call our store and complain, then calling my manager cause clocking out late and I clocked in a couple minutes early yesterday morning. Come on, seriously, she's nit picking. There's plenty other things she's insisting my mgr and us employees do which yes it's fine there does have to be rules and guidelines and I know it's important certain tasks have to be done but I feel like she thinks that we think we don't have to obey the rules or have assigned tasks cause we've been pretty well on our own for a couple years. The two DMs before her would come to the store check things out and tell the things that need to be done and be on third way they never bothered us cause our store was looking up better than it had been and they saw improvements. They didn't talk about us to other store managers. And if they did it wasn't known. Our customers may not like to do surveys, and we're not going to heckle them to do it, alot of our customers are older folks and don't know alot of today's technology to do the surveys, i dont know. The DAM Tammy came from a Pet Smart store, no comparison to dg none. I love enjoy working for Dollar General, I've met so many customers and I still don't know names to and they don't know mine but when they come into the store it's hello and a big smile like we've known each other for years, I've had chats with some of them I've listened to their personal problems with patience and understanding I've joked and laughed with them but I've never been rude to a customer, I've never had harsh words with any of them not even when I've had a bad day. My manager was starting to give in and give up and possibly go elsewhere cause this DM is acting like we haven't done anything like our store is a disaster and nothing is right at all and my mgr has worked her butt off to whip the place up and get it better and to have someone step in and basically tell you that you haven't done sh..t all the hard work was nothing and that you should step down from your position kinda takes a toll on you does lower your spirits but she's been my mgr she's taught me alot about certain things and I've taught her things, it's been an amazing learning experience and I would like to continue it cause I like learning. I pepped talked my mgr and she's just going to keep her chin up and not throw in the towel cause real mgrs fight for what's right and for their team, that DM should do the same, she should ask my mgr or try showing her some of these things she's demanding be done, she should try to devote some time into teaching not preaching. They want to push these surveys for competition between the stores especially when it's between an existing one and a brand new one. Our store does need some cosmetic repairs, but as far as the way we been running it our customers haven't complained how it's ran. We need more of our hours returned so we can go back to our normal routine and get freight put up, this one person running rotainers and one doing totes and customers vs. two running freight and someone on register gets it done, at the rate we're going now we will fail. This is our second week with these crazy hours and we have inventory next month she wants us to drown, you have to see she wants us to fail. We want a DM who cares, one who's on our side to, we deserve it. I don't know what else to say in this book cause im sure neither you or I thought it was going to be this long. Will you please, I'm begging you please address this matter and let me know what you think . I told my mgr to call and talk to someone but she wouldn't cause she's always ready to Fgive up. I too would like recognition for speaking up in this matter so could you please, tell me am I wrong for the way I'm thinking.
Thanks for your time.
Sincerely,
Juanita Brown
02144 Gmail address
[protected]@gmail.com

10/17/2018. 6:27 pm

I have lived in lockesburg Arkansas for over 30 years will on the morning of the 17 of October I go in and buy a few things and realize after I got home I was missing something so at 4 in the afternoon I called a women named chealsy or Kelsey answered and before I can say anything she hung up on me so I called back and she hung up on me again so finally after 3 or 4 time I told her that I was gonna report her cause living here as long as I have and as much as I go into that store I want respect and employees to be nice not rude and when I was there this morning I mentioned that my son bought a loaf of bread and it was molded and I know a lot of people so if you want my business or anyone's else ya need to do something about that employee or I and my family will go somewhere else and I have a huge family

Everytime I go into the dollar general on brian road in nixa mo I can't shop in peace im always being watched and followed as if im going to steal something I am not a thief and it seems its only directed to me because im black there was also a caucasian lady in the store the worker left her counter to follow me and ask was I ok because I had items from health and beauty and was looking a food items she followed me to see was I stealing and this is everytime I go in this store and is a big problem makes me angry I work hard every day I dont need to steal anything I may need to talk to someone over you guys head

I sent my 17 yr old daughter in Dollar General so she could get an iPhone charger cable. She was sent with $12 cash. The only one that DG had for an iPhone at Calera, Al location was $7. My daughter went to the counter to check out. The product rang up for $14. My daughter told the cashier that was wrong and what she saw the price to be. The cashier states she can't do overrides on phone charger products, which I thought was an odd statement. My daughter insists, since it wasn't the only one on the peg and that was a higher price for DG for just a cable, no box or extras. The peg stated $7 iPhone cable and was the only option. The cashier tells my daughter, "you'll just have to choose a different one." My daughter reminds and shows her (the cashier) there's no other option, and the system must have a glitch. They both go back to the register and the cashier proceeds to deny my daughter relief of the overcharged item until my daughter says something yet again. The cashier finally says she can give a $2 discount. WTH?!? My daughter knew I was STILL waiting in the car for her to get to a doctor's appointment, so she paid. The cashier wasn't just rude, and shady, but a liar, and can't add. It rang up for $14 originally. She said she'd take off $2. I only sent my daughter in with $12 cash. So even with $2 off, it would be more than what I sent in with tax. But somehow, I got $1.10 in change from this insane transaction. Oh, and no receipt. I'm typing this as I'm in my doctor's office waiting room, BTW.

There is a manager kay at your weedsport ny store who is nasty, rude her and other employees talk about personal problems, they swear, and ignore the fact customers are there and they always look high. Everyone has complained and nothing has been done they need to be fired local businesses have complained as well and alot of people will not shop there anymore. Here are some other names, amber, amanda are the other girls and aleisha. I will take this to the better buisness bureau its alreay been brought to the town board as well.

I bought a detective dvd at dollar general went home tried to watch it with my son and it would not play I immediately returned to the store with my receipt and dvd and cashier told me she would not accept the return because it was a federal law. the time was in the evening, close to closing the cashier blond hair about 45 years of age. I left the movies on the counter as I was astounded she would use the federal gov as an excuse to not give me my money back. I actually wanted to exchange it for a movie that worked, she wouldn't listen to reason.

On 10/16/2018 at 8:15 a.m. I parked right at the front door on the right side. It was the first available parking space after the handicap parking space . I got out of the driver seat and proceeded to open the driver side back door to get my child out. When I got my child out I went around the back of my van to go to the passenger side to get my other child. As I was going around the back of my van I noticed the ground was wet with some slippery oilmuddy stuff on the ground. About the time I noticed it my foot slipped and I fell on my knees and my right hand and arm while my child was in my left arm. When I got up I noticed the stuff was all over our arms, feet, and had stained my clothes. I told the store manager and she was aware of the problem. She stated that it was oil, gas, or diesel that had spilled out of the back of a truck.

I often shopped at the dollar general at least 12 times a month. I have often noticed how poorly this store is managed and the cleanseness of this store is. There are always tons of boxes in the isles that are so dangerous you cannot even drive a carriage through it. I rearely see the staff putting any of it away. The manager of this store always seems frazzled and overwhelmed she's not a nice person always very snappy to customers and staff. A very unorganized person. Does anyone realize by naming the store dollar general is by far a bargain to shop there the prices are insane and rises. Your company is out of control. Your company should really shop for bargines that would be a bargine to want to shop more often here. I have spent lots of money in this store to be treated like I have and to see this store is a disgrace the way things have been going on. I feel your store is overpriced, if a consumer such as myself is bringing this to your attention I feel maybe others may come forward or already have. There is an incident that happened to my granddaughter who is 10 yrs old, who gets an allowance for her chores. We live not far from the Kingston pa store where she likes to ride her bike to find something in this store from her allowance. When she got there on this particular day she had to use the restroom which she did. But when she returned the key to the front she was accused by an employee of stealing a set of artificial nails and putting them on in the restroom. She was crying that she had not done any such thing. She came home was very upset needless to say so was I. I don't raise her this way and she is a good girl. We complained to the manager and nothing was done about it even tho it was proven she did not do this. I am very upset over this and all I have explained in this legitimate complaint. I no longer am interested in shopping and spending my hard earned money in your store. Your store has put a bad taste in my mouth.

The store on Clark Rd. In Show Low Az. Has turned into a total mess. The shelves are always half empty, Carts used for stocking are Blocking all the isles and shelves. Only one person is working most of the day, only one register is open and 6 to 7 people are waiting in line. More and more of the people I know say they wil never go back. The store is filthy including the floors.

I was at a Dollar General today in Riviera Beach FL 33404 when shopping for running pants, spandex and one of the security pins that prevents someone from stealing something was sticking all the way out & stabbed my finger when I grabbed the garment. It was so sharp it went all the way thru my finger to my nail. I almost past out at the register from the shock of pulling it out and it bleeding. The employees were super sweet, Joanna & D'Angelo, but because there was no manager there at 6pm I have to return to do an incident report. They need to create or use different security pins because a child is going to get hurt.

You can not get up the aisles and boxes are everywhere the freezer are empty and the shelves are bare this store needs help I have never seen it like this I don't know if it a new manager or district manger or region manger but someone needs to look into it buggies are full of stuff and there are no shopping cart for the customers I am ashamed you would leave a store like this

Good Morning,

I live in Tunica, Mississippi, and love shopping at the Dollar General store here. I am excited about the upgrades the store has recently gone through. I do, however, have a complaint about a recent experience. I recently went to buy brownie mix at our local Dollar General. While I was in line, one of the cashiers had her phone hooked to a speaker. The music was being streamed via Pandora. The lyrics were horrifying to me. The song had the F-word and M----- F------ blaring! I almost put my things down and walked out! There were small children in there. Instead, I waited until my turn to go to the checker. I told her that I didn't appreciate being subjected to that kind of language while doing business in the store. I don't want to stop shopping there, but I will not be going back if employees are allowed to play their own music while they work.
Thank you for addressing this with not only the Tunica store, but with employees of all your stores.

On Sunday morning 10/14/2018 I went to my local Dollar General Store. I am a fan of Gain coupons and clip them out the box. I have several issues with Dollar General, One the gain coupons (located in the boxes of detergents) will not scan. This causes a huge amount of time for the manager to come override, after reviewing if it has met the requirements for 10 - 15 minutes (I don't have this problem at family dollar, I just had them the gain coupon from the box and its scanned with no problem). Secondly, I visited the store sunday morning with my box coupons (a box of gain I bought from dollar general). I downloaded the app, which had a $5 off $20 gain products (pre-tax) deal. the deal reads, and I quote:

_
Save $5.00 on your purchase of $20 or more (pre-tax) in Gain Scented Items.
will expire 11/0/2018

$20 or more (pre-tax) of all Gain items calculated after all other Dollar General discounts. This coupon cannot be combined with other DOLLAR GENERAL $2, $3, and $5 off STORE COUPONS. Limit one per customer. We reserve the right to limit use to normal retail purchases. No cash value.

_

I bought $20 in gain products: the $5 small box of gain, and 5 34ct. boxes of dryer sheets. I had two $5 off three gain products coupons. the manager told me I could not combine the DG store $5 off coupon with the two $5 off MF gain coupons. I then pointed to the stipulations written on the coupon (cannot be combined with DG store coupons). he still refused to honor the coupon and stated that the bottom of the coupon had nothing to do with the top of the coupon. This is unacceptable.

Thirdly, while I was standing at the counter about to make my second transaction (a deposit to a rush card) the cashier skipped me and took the customer behind me. I told her I was not finished and she disregarded everything I said and acted as if I was not speaking. This is unacceptable.

I want to know what DG plan to do about this breach of coupon policy and rudeness of store associate and morning manager? I feel helpless and still upset, I will never go back to that store!

Every time that I go in there she is mean and saying bad words and I'm sick of it they was a old man in front of me and she was telling him to hurry up and stuff she does not need to be there I went up there one day and here and a other employee was kissing and stuff really stupid she need fired because I'm sick of going in there seeing powder on her nose on drugs is my thots

This store has been an absolute mess for years and it's only getting worse. I live down the street from this particular location, but with the absolute mess this store is kept in at all times I drive 25 minutes outta my way to go to a different location. I was desperate and stopped by over the weekend and i'm mad at myself for allowing my self to step foot into that filthy mess, never again!

My name is Constance Armstrong, I am one of the assistant their recently our store manager quit walked right out for 5 weeks both of us assistants did what we could to hold the store together, however with a cashier quitting the day after it was really rough on us with 2 strong people gone we ask and ask our DM for help please hire someone he didnt until 5 weeks later, when our customer kept complaing about the stock not being put up .We are a high volume store and just could not keep up I ask to please be transfered my DM would not accept it, then I tried to put in a notice and he would not accept that either finally brought in a new manager was hoping all would be great get the store cleaned up and back on track, however if we can not do as much as he thinks we should he has what I call as a tantrum throwing stuff all in the floor expecting us to clean it up I finally got the time and date on one of those days and think it should be reviewed very unprofessional as a manager.After staying thru all the mess with 6930 He is now looking to replace me or the other assistant because we have not been trained properly. I was the only person there on a sunday morning with a new hire that was never put in the computer. We did not know how to do new hires is why we could not hire anyone to help us. he get no signal on his cell phone when he is at home and I do not have is home number
The date of the tape where he thru boxes all over the floor is Thursday oct. 11, 2018 between 7:20 -7:50am 2 seperate fit pitching in the short time I had to get the store open .We was told he was going to show us evrything we should know but it hasnt worked out that way . I have a good work refrence and have been with the dollar general for 16 months and I hate to see this

store treated like this we are a high volume store .please feel free to call me at
[protected]-Connie

I am a regular customer at the dollar general store in magnolia, ky. I'm usually in there at least once a week. I downloaded the Dollar General app months ago. I never had any problems with using my coupons until the past few months. Every time I try to use them, it won't work. And all the employees have to say about it is "sorry, there's nothing we can do". I'm tired of it and I can't help but notice that it happens to other people as well. I love going to the dollar store because it's convenient for myself and family, but if this continues, I'll take my business elsewhere.

I am a frequent customer at the montoursville pa dg.. I go there before work and after work almost everyday. I spend a lot of money at this store.. The other night I came into the montoursville pa store and I was greeted by traci standing in the aisle on her cell phone. She came out of the aisle and said hi and started complaining about her legs and feet hurting blah blah blah.. I went to smell the fall candles and she went to the back room where she was said to kristina and bridget that I was there to spy on her.. Mind you I have complained about this employee before but was always told by the manager jean at the time that she would handle it.. And nothing was ever done cuz once she tried and traci's parents came in with attitude and to avoid confrontation jean tried to handle everything. Well now there is a new manager at this store as jean has retired it is starting all over again.. I assure you I do not go in there to stalk or spy on traci. I go there every morning and get the newspaper and a drink and a snack for work as I work 7 days a week.. And I come after work about 3 or 4 nights a week to grab dog food dog snack or puppy pads or snacks or pedialyte for my patient at work.. I am not sure how this is spying on traci but I am shopping.. I have no desire to spy on her... She is a gossiper and every time you go in there she is talking trash on someone.. I hope you can do something about this issue that has been on going for years now.. Since there is a new manager in the store maybe it will be handled better than it was previously.. Thank you.. Shirley walker

Went in to Dollar general on 309 in byhalia Ms. The cashiers name was Valerie and she was very rude. My card came up to had to her and I was told she couldn't do anything on her side she got upset at 6 year old for running to get some gum. And when I ordered my Marlboros she huffed. I asked her if she had a problem she just said she'd had a bad day.

I have worked in retail all my life I am 63 years old I have cashiered, asst manager, and store manager at several different name brand stores and this girl would not make it in one of my stores. Your customers should never see you having a bad day. That is bad customer service

I emailed Dollar General about a situation that occurred on Oct 3 at the store located on Riverdale Rd., College Park Ga. They have yet to respond to my complaint. Here is the issue:

The wait time was long at check out. The cashier called out to the manager several times for assistance but the manager never came to the front check out. The cashier's need to have some form of device to communicate with the manager.
I observed youth's entering the store with big book bags. The youth were allowed to carry the book bags in the store. As 2 youth's approached the front of the store one of them had a huge book bag. One of the youth's told the cashier that his friend that was exiting the store had a gun in his book bag. The cahier had no reaction or expression after being told this information. A few customers said they witnessed the boys shoplifting. I ask the cashier why he would allow the youths to enter the store with a book bag and not leave it at the counter like they normally do. He said that the DM said we are not the Dollar General police. That was very disturbing to hear. I've been a customer at this location for about 20yrs. I am sad to say that I will not be returning to this location until the DM takes action to make my shopping experience secure.