Dollar General

I went into the store at 10: 40pm tonight and the store closes at 11 the manager of the store, Michael, was sitting in the office as always. The store was a mess. It was not recovered at all. Two minutes before 11:00 pm I was rushed out of the store because the store manager was saying to me that I needed to hurry because he didn't care he was shutting the store down regardless. And kept telling me to come on and hurry up. When I was checking out the safe went off to get the money out and he blurted out saying "well I can't open it because of the customers in here!" Trying to rush me even more. Bottom line is Michael is rude to customers and never has his job done as a manager recovering the store or keeping the shelves properly stocked. I am an employee at a different dollar general in franklinton la and I'm an assistant manager so I know the things that need to be done to propley close the store at night such as recovering.

Around 5pm on 10/24 I had went into dollar general to get some deodorant. As soon ad I walked in i noticed a line so long it was going way past into the lane of merchandise. Their was one cashier, not one time did I hear her call for customer service. I counted 12 people in line. I have been in the store before, and if they called for customer service they would be very unprofessional and yell it across the store of who they were calling for assistance. With all the people that was in the line I saw today, there was no change of pace as her speed checking things out. It was slow. No get up and go. This will be the last time I ever go into st.james dollar general again. Very very disappointed of the customer service. The staff. And the management. Tapes need to be reviewed and maybe a new thought of manger as well as staff. Very unprofessional.

I was in my local Dollar General store number 18918.. I was being rang out by Cindy and my digital coupons wouldn't come up so she called the assistant manager Natasha, she came over and asked what is the problem Cindy said the digital coupons didn't come off so she looked at the register and she said the xtra laundry detergent wasn't rung up Cindy said yes it was she Natasha argued with her and me so she rang it up again took off the digital coupons and then stormed away. I paid and went to my car and looked over the receipt I was charged twice for the laundry detergent, so I went back in Cindy asked what was wrong I said I was charged twice for the laundry detergent, she said I told her that, so Natasha yells up to the front now what is the problem, came behind the counter all huffy and said I was charged only one time so the other manager Erin looked at it and said no I was charged twice for it... Natasha then stormed over to the other register slamming thing and then waited on another customer. This is not the first time Natasha has charged me twice for items... and got snotty with me. Her coworkers don't like her attitude and neither do I something needsdone here, thus store is going to loose customer's with this person working there.

I visited store number 3258 downloaded the digital coupon via the app, the item purchased met all requirement but the coupon wouldn't take after numerous tries, I was told the coupon has not worked for several stomers, I said you'll should reach out to cooperate the response was we have several times, I asked for the number and called and spoke with Darl (but this was a female) I was told the clerks had no control over the coupons, I have to fill out a technical form on the website, I said are you kidding me? You are cooperate, the clerks has reached out to you as well as the customer, but you want me to fill out a technical support form.. I politely told her I find somewhere else to spend my money...I have options... Thank to the manger Maria for trying to make it right...

I live right around the corner from this Dollar General and I'm tired of them opening late and closing early says on their door hours of operation are 8 a.m. to 10 p.m. however they don't normally open till between 8:30 and 9 and they close between 9 and 9:30. This is truly become an inconvenience to me. Also when they are open they only have one cashier working and I have stood in line for up to 30 minutes! I have stopped going to this store because it is such an aggravation.

I have lived here in ortonville for two years, and this is the most disrespectful dollar general I have ever been in. Coming from the Minnesota citys, I have been to many dollar general stores. But the employees have never been so uncaring and unkind as the ones at this store. I'm always returning products that are broken when I purchased them, and never feel like the employees want to help me. I feel like I shouldn't come across so many bad products, the store is always cluttered and it's impossible to move isle to isle. Today I walked in and did some shopping and there were people who don't work there behind the counter talking with the manager, it was very unprofessional. Another employee cut me and my daughter off with a cart when we entered the building as if we weren't even their. I'm very disappointed being there is not many shopping options in this town but if there was I would chose them over this dollar general. Which is a shame because I've never had problems before attending this store here in Ortonville.

I have been going to this store pretty much since it opened because of the approximately from my house. As of late the store is in total chaos (for about the last three months). You walk in the front door and there is such a mess there you can hardly navigate. The aisles are blocked by unstocked merchandise. One side of one complete aisle is clearance merchandise that looks more like products were just thrown and where they landed is where they stayed. Advertisement signs are not kept up to date. I went to buy a Swiffer product a couple of months ago and the signage stated one price and went I checked out the price was higher, went back to the self and pulled the signage that had expired in May. Lately you can be at the register and not a sole around for instance one time a could hear someone talking but never seen her, one person walked back in from lunch and checked me out. This past Saturday I was heading to the check out and the young girl at the check out took off outside with some friends of hers and had to wait for another person to come and take my money.
I do visit the other stores when I am in that direction. One store on S. Springfield #06850 has always been clean and organized. The new store on E. Broadway #06262 is immaculate. Just hope this makes a difference otherwise I have to go out of my way to go to the other stores. It's a shame that this store has ran down so much because the people on this side of town have nothing else.

M. Hagedorn
[protected]@hotmail.com

Today I purchase lays family size chips which were on sale 2 for 5 and the manager informed me that they won't when clearly it's printed. I asked her to explain and she told me that they don't understand the sale items when they comes in and she has too tell me what corporate tells her which is the family size is not on sale which was clearly a lie I feel like I was being called dumb because she told me I should have read the sale tab 1st ...which is clearly not something that someone who suppose too be a manager should say to a paying customer that's keeping her employed never again will I shop at that location

I downloaded coupons onto my mobile phone. I went to the store to purchase the items but when I checked out the coupons wouldn't download.
The employees was very helpful and tried several time to resolve the issue but they was unable to.
My stuff came 74.84 and it should have been a lot less than that. I love shopping here but if not resolved I will not return

Hi my name is Christina I have a complaint about my digital account and or Dollar general I went to the Dollar General today to purchase my weekly  Household items in my coupons on my digital account are not working so I ended up paying double the amount I was suppose to and I was told by the manager there is nothing she could do about it and I needed to contact corporate and they might can help me out I'm not sure if I should guess return the stuff and lose out on the few coupons that did go through or mayb i can get some of my coupons back or if you guys can help me out I really don't understand what's going on with the digital account but it wouldnt even let not 1 coupon go thru like the cash register was frozen then the next transaction was all good. 1st transaction she could manually put some in but digital coupons I have didnt work and after that my whole transaction was messed up but I really needed my item so I just paid. I really hope you guys can help me in my situation I really love dollar general I'm able to get things that are not  priceed high. They are at a reasonable amount and still be able to survive due out the month thank you again

Yours truly

I was in line at about noon today. The customer in front of me wanted the digital coupons but refused to download the app in order to get them. She held up the line until 14 people were waiting. The active cashier was still super nice and professional. She turned around and asked two other female employees who were lounging around chit chatting to please help open the other registers or put up the perishable food. Both told her no and stood there talking to each other in front of now 17 customers while she did all the work. What a damn shame.

he speaks to older customers with attitude and as if he has no patience with you when you object to the way he is speaking to you he get angred and refuse your purchase most of the buildings are senor buildings and do complain of his treatment of them and do not want to patronize the store because of it he acts as if you are being punish for not allowing him to speak to you disrespectfully

I am sending in this Complaint about store #07233 Dollar General in Springfield Mo at address 3240 West Chestnut Expressway Springfield Mo 65802. I am a regular customer of this store. Every Time I come in to shop and their is 2 girls by the names of Karie and Kelsie working together all I see them doing is talking by the registers or outside smoking instead of working. The store is always a mess, I hear the girls complain about store managers. I noticed when the Guys are working Forrest Chuck and Cedric are there they are working hard. This store needs more guys less girls. I use to like going into this store. Please do something about this. A very concerned Customer

Our local Dollar General store # 12994 at one time was my absolute go to store for primarily any & all items. Over the past 2 months or so this same store has made a dramatic decline. Stock lines the aisles on carts while the shelves remain empty. Not only can I not find my much needed items I feel at risk from the major clutter on each aisle. This week I tried yet once again to shop there in hopes the chaos inside had been settled. Imagine my surprise to find that not only had the chaos been corrected, they then had 2 aisles roped off with signs saying aisles closed. This continued disrespect for each & every customer goes beyond any I've ever seen or experienced. Sadly, I'm not alone in my thoughts and/or feelings. What was once a clean dependable shopping environment has turned into a disastrous nightmare that I do my best to avoid.

I live in a small area of va I go to store 07338 I was told that they will not be taking no more than 1 coupon on one item so I cant get 2 of the same items. They get their money back . I was told this came from the head office I just trying to see why when the coupon states how many we can use in each transaction.Im on disiblity and coupons helps me and my family and I go to this store almost every day for something but you will be loosing a lot of couponers with this action thanks

I am a current dollar general employee and I just started a few weeks ago. Since starting, I feel that our leads and other mamas gets treat employees wrongfully and are quite disrespectful. They do not train you, yet expect you to know everything right out the gate. I feel like they treat us less because we are new and because they feel entitled because of their title. We cannot keep employees for this reason and it makes it where we are always low on staff.

This Dollar General is a brand new store less than a year old, if not just a year. My husband and I went into it for the first time last weekend 10/13/18 and it was the nastiest, cluttered Dollar General I have ever been in. We were both in shock. We shop in your stores at least twice a week but in the area were we live. The shelves where all in disarray, big carts blocking aisles that you could not pass down. Items from different areas in the wrong aisles. Then when you went outside the parking lot had trash all along the curbs where you parked and the grass was at least 4 feet high. It could not have been cut all summer long. How could this store be like this when it is such a beautiful brand new store. It really is a shame. We love, love shopping at your stores. Everything is in the them that you could need or want with out having to go into a big store such as Walmart. I have NEVER written a letter to a business before, but I felt someone in management needed to know. Thank you for your time.
Kristie Spiroff

I put in my two week notice because my DM has way too many stores that he always visits around the ones that are on his favorites list when I call him because everybody had quit when I took over this store I literally got down to three people he never responds to my text message or calls until something is critically wrong with the store I was never informed of any deposits that were missing but however when he told me that he was transforming a training manager who I do know for my former District that is not a trying manager before I got here named Tina she told me that there were at least three deposits missing so that day he came down to watch CCTV and no deposits had came up missing that I was told by another store also I am being overlooked as a manager I am the manager that was acting manager that was in charge before he physically forced a store manager Crystal Buick out of the store because he had told me when I had came over to the district that he was trying to get rid of her for the longest but did not have any proof of what she was doing wrong as a manager I do realize that as taking over this store as the acting store manager that she was in a no-win situation in her store and he did her exactly the way that he's doing me now starving her with no people to come in to help her when her whole staff was not up to par 4 running a DG establishment another thing is that he ignores store managers at his district that he will come and see about you on a day-to-day basis I don't believe this is right and I do know that when I came here an hour and a half Drive every day he was supposed to pay me mileage he only paid me one week and I have been working 3 months with them and I was traveling between three different stores and one time and I've never got paid my mileage except for a one time and then when he send me this floater name Bailey he has been paying her mileage since the day she started and she she was also a floater A salesperson that was from Driveline and she has been transferred over to Dollar General and I know that's against sop so what I'm asking is I never intended to take anybody job but what I'm asking is what is my mileage that is supposed to be paid to me and that he promised me that he was going to have me to be a store manager to keep holding on to this store and run it and maintain when I told him that my trucks were backing up and I had nobody to work my Freight he told me that my backroom could be impacted as long as my showroom floor was nice meeting where we covered and organized he has made a difference between me and other women that has floated in and out of this store because he pays them their mileage from the day that they're started and did not pay me mine and when we came together in a conference meeting yesterday 10:16 it was brought out that he was telling everybody as he did not have one person that was on the same plan as far as everybody and I also had another employee to quit yesterday so now I am down to three and one key holder besides me I am very stressed because I have been pulling doubles and I have been reaching out to him the only thing he tells me he's going to pay me they do not pay my overtime right inside my hourly associate they pay me for 50 hours of regular time and anything that's over there they pay me overtime but that is not right because I'm supposed to get 40 straight hours in the overtime and supposed to be but he is not paying me I have asked him about why am I not getting paid right for us my overtime and his response was that he do not do my time so he was going to check and see what he did not ever get back to me he has neglected me since the time that he pushed me into the store and he told me that he was going to have my own store and then when he had another Floater come from my old District he being told me that I was going to be under her and that I didn't have a store also there was an issue with another store manager name Tiffany Maxwell who my DM came in one day and told me to get to stockers to come in and help push the freight so that we can build a team because my inventory was coming up on the 29th of this month he instead of him not telling her or what he told me when I told him which stocker was from which store he did not handle the situation the lady call Tiffany Maxwell call me and told me to tell her stocking to go home and also she asked me was I playing a game with her because I did not authorize through her to get her stocker but the DM came to me to get her Stocker to come stock in my store today but he never did resolve this issue and I told him that it was a problem between me and her because no one has the right to talk to me downgraded as she talk to me, she also accused me of having a relationship with her stocker because he had put in a transfer from her store to come work at my store on the phone and he did not do anything he did not call her and he did not look into this situation and I feel like I am not being respected for the job that I am here doing he just runs slap over me because I don't socialize with the way that they do their business up here in the 510 district and basically if you do not involve yourself and drama and you pride yourself on teamwork you do not fit in in this District I just want to be appreciated for my work that I do and be accommodated my Mileage Plus correct my pay

I made a purchase in the store on 10-17-18. i left one of my bags behind. It took me some time to get my merchandise out of the buggy and into my car. Enough time for the cashier to alert me that they had a bag of mine. Anyway, it was late before I noticed what was missing. When I went to change my kitchen garbage bag I noticed I didn't have them. The items I remember having left were hefty 30 gallon bags @ $7.50, 2 packs of rexall brand nicotine gum 4mg at 7.50 each and a dawn bottle scrubber that was $1.75.
I call the store first thing this morning at 8:15am. the girl who answered remembered the bag and some of the things in it but couldn't find it. The manager said they put the stuff back and I would need a receipt to get them back.
I believe I should get the merchandise due to the cashiers neglect and the fact that they returned the merchandise less than 24 hr. after, and the girl remembered the bag.

I want to bring it to attention that Chasity was just promoted or hired in at the DG Store in Chandler, Indiana. She is a known gang member in Evansville and a convicted thief and drug felon. To my knowledge the DG corporation does not hire persons convicted of felony theft. I am concerned for not only rhe integrity of the company but of the good people of the Town of Chandler. I hope and expect this matter will be resolved in a swift and professional manner. Thank You.